Grace v apple class action administrator

Apple Grace Period и Billing Retry статусы при обработке чеков пользователей

Привет. В этой статье мы поговорим про такую частую проблему, как ошибка оплаты в мобильных приложениях с подписочной моделью. Если взять средние данные из системы Qonversion, то 15-20% триалов переходят в Billing Issue. Из них около 15% возвращаются в платное состояние. Поддержка Grace Period позволит улучшить пользовательский опыт и повысить процент возврата в платное состояние.

• Как устроен Billing Retry?
• Что такое Grace Period?
• Продуктовые подходы для работы с Billing Retry

Как устроен Billing Retry?

Ошибки с оплатой являются одной из частых причин потери подписчиков.

Для наглядности, рассмотрим следующий пример.

За некоторое время до завершения очередного оплаченного периода, Apple совершает попытку списать средства со счёта пользователя. Если при этом возникает ошибка, пользователь переходит в состояние Billing Retry. В таком состоянии он может находиться до 60 дней. При этом Apple периодически совершает попытку произвести оплату за следующий период подписки. Всё это время доступ к приложению для пользователя закрыт. На примере видно, что через 10 дней после успешного совершения оплаты возобновляется цикл списания средств. Всё это усложняет расчёт LTV, а также приводит к ухудшению пользовательского опыта.

При проверке чека пользователя мы обнаружим поле is_in_billing_retry_period и expiration_intent :

Эти поля сообщают нам о неудачной попытке списать средства.

Что такое Grace Period?

Для улучшения пользовательского опыта в течение периода, когда Apple не может совершить списание средств за следующий автовозобновляемый период, ваше приложение может предоставлять доступ к контенту. Для этого вам необходимо использовать Grace Period. Grace Period включается для авто-возобновляемых подписок Enable Billing Grace Period for Auto-Renewable Subscriptions, в этом случае пользователь сохраняет полный контроль над приложением, пока Apple пытается произвести оплату.

Продолжительность Grace Period зависит от продолжительности вашей подписки:

Давайте рассмотрим два примера:

Пример 1: успешное списание в течение Grace Period

За некоторое время до завершения первого автовозобновляемого периода, Apple совершает неудачную попытку списать средства. Такой результат при отключенном Grace Period означал был моментальный переход в состояние Billing Retry с заблокированным доступом к приложению. Однако при включённом Grace Period, начинается следующий автовозобновляемый период, а пользователь продолжает сохранять доступ к контенту. Через некоторое время Apple совершает успешное списание средств, таким образом существующий цикл оплаты не прерывается.

Пример 2: неудачное списание в течение Grace Period

Во втором примере Apple не удаётся списать средства в течение Grace Period, что приводит к изменению текущего цикла списаний, а пользователь переходит в статус Billing Retry с заблокированным доступом. Через некоторое время Apple удаётся произвести списание денежных средств, при этом запускается новый автовозобновляемый период со дня списания.

После включения Grace Period в настройках приложения, JSON response, который вы получаете при валидации чека будет содержать дополнительное поле grace_period_expires_date_ms , именно это поле и означает новый период завершения доступа к контенту в приложении.

Как только платеж будет успешно совершён, поле исчезнет из чека вместе с is_in_billing_retry_period . В этом случае актуальным по истечению срока действия подписки станет поле expires_date_ms
которое нужно брать уже из receipt.in_app

Если платёж не будет успешно совершен после истечения 60 дней, поля is_in_billing_retry_period и grace_period_expires_date исчезнут из чека, и можно будет использовать expires_date_ms , однако в этом случае подписка будет истёкшей, а поле auto_renew_status будет равно 0

Продуктовые подходы для работы с Billing Retry и Grace Period

При обнаружении проблемы с оплатой рекомендуется сообщать об ошибке пользователю непосредственно внутри приложения, направив на страницу изменения настроек оплаты.

Для этого вам необходимо обрабатывать рецепт на серверной стороне исходя из изменений выше или использовать готовые решения.

Источник

Grace et al. v. Apple Inc.

Case No. 17-CV-00551-LHK-NC

Welcome to the Information Website for the Grace et al. v. Apple Inc. Settlement.

If you own or owned a non-jailbroken Apple iPhone 4 or Apple iPhone 4S device that, on April 16, 2014, had an iOS 6 or earlier operating system, and if you were in California on that date, you could get a payment from a class action settlement.

A settlement has been reached with Apple Inc. in a class action lawsuit alleging that Apple Inc. (“Apple” or the “Defendant”) interfered with “FaceTime” for iOS 6 and earlier operating systems on April 16, 2014. The lawsuit alleged that this caused Apple’s FaceTime feature to no longer work on Apple iPhone 4 or iPhone 4S devices unless users updated the operating system on their devices to the then-current iOS 7 release. Apple denies all allegations of wrongdoing.

You may be included in this Settlement as a “Class Member” and entitled to receive a payment if you owned a “non-jailbroken” Apple iPhone 4 or iPhone 4S device that, on April 16, 2014, ran iOS 6 or an earlier operating system, and if you were in California on that date. The criteria to be a “Class Member” are defined more fully on the Frequently Asked Questions page.

Your rights are affected whether you act or don’t act. Read this website carefully.

Your Legal Rights and Options in This Settlement

An $18 million Settlement Fund will be established. If you received an email or mail notification from the Settlement Administrator about this lawsuit, that means that Apple has determined from its records that you may be a Class Member. If you do nothing, you will remain in the Class and automatically receive a digital or physical check for your payment under the proposed Settlement. If you participate in the Settlement, you will give up the right to sue Apple in a separate lawsuit regarding the subject matter of the claims in this lawsuit. No further action is required.

If you did not receive an email or mail notification from the Settlement Administrator about this lawsuit and you believe you are a Class Member, you must have submitted an Application for Inclusion in the Class. If you submitted an Application for Inclusion in the Class, you gave up the right to sue Apple in a separate lawsuit regarding the subject matter of the claims this Settlement resolves. All applications are subject to verification and validation.

If you decided to exclude yourself from this Settlement, you will keep the right to sue Apple in a separate lawsuit about the subject matter of the claims this Settlement resolves, but you give up the right to get a payment from this Settlement.

This is the only option that allows you to sue, continue to sue, or be part of another lawsuit against Apple related to the subject matter of the claims in this case.

Stay in the Class or Submit an Application for Inclusion in the Class Deadline: December 9, 2020 This deadline has passed.
Ask to be Excluded Deadline: December 9, 2020 This deadline has passed.
Object to the Settlement Deadline: December 9, 2020 This deadline has passed.	If you did not exclude yourself from the Settlement, you may have objected to it by writing to the Court about why you don’t like the Settlement.
Go to the Hearing On: February 8, 2021	You may object to the Settlement and ask the Court for permission to speak at the Final Approval Hearing about your objection.

These rights and options—and the deadlines to exercise them—are explained in this website.

This website summarizes the proposed Settlement. For the precise terms and conditions of the Settlement, please see the Settlement Agreement, available here, by contacting Class Counsel, by accessing the Court docket in this case, for a fee, through the Court’s Public Access to Court Electronic Records (PACER) system at https://ecf.cand.uscourts.gov, or by visiting the office of the Clerk of the Court for the United States District Court for the Northern District of California, United States District Court for the Northern District of California, Robert F. Peckham Federal Building & United States Courthouse, 280 South 1st Street, Room 2112, San Jose, CA 95113, between 9:00 a.m. and 4:00 p.m., Monday through Friday, excluding Court holidays.

PLEASE DO NOT TELEPHONE THE COURT OR THE COURT CLERK’S OFFICE TO INQUIRE ABOUT THIS SETTLEMENT.

Final Approval of the Settlement was issued on March 31, 2021, and distribution of digital and physical check Settlement Payments will occur on or before July 30, 2021. For detailed instructions and FAQs regarding retrieving, printing, and negotiating your check, as well as answers to other settlement-related questions, please visit the distribution section of the Frequently Asked Questions page.

Источник

Grace Vs Apple Class Action Lawsuit – Scam

Grace Vs Apple Class Action Lawsuit is turning a lot of heads. This dispute has taken a center stage recently and as big entities are involved, quite a few people thought it might be a scam. Nonetheless, the speculation for the most part is either misleading or outright lies.

In this post, we will share with you all the key information regarding this lawsuit so that you can grasp the entire situation and take action accordingly(if applicable). Apple has faced a lot of lawsuits in the past and ironically, they always deny all the wrongdoings, but they have paid out huge amounts in settlements.

Things like bend gate, slowing of older iphones are indeed controversial and the public clearly knows who the culprit is, right?

This time around they are accused of cutting corners when it comes to enabling owners of iphone 4 and 4s use the Facetime feature on Ios 6 or older software versions. To know whether you fulfil the eligibility criteria and other things associated with it, stay with us till the end.

Get in Touch with our Recovery Experts for free by filling the form below.

Grace Vs Apple Lawsuit Explained

Grace Vs Apple Lawsuit pretty much revolves around the lack of Facetime feature on iphone 4 and 4s which were running on Ios. Apple allegedly made a mistake on the software side and never bothered to correct it, instead they forced the users to update to the latest version.

Plaintiffs have collected solid evidence this issue had and undeniably it diminished the value of having the phone. If you want to get into all the technical stuff and the legality of the entire thing, then feel free to check the documents on the official website.

The Claims Administrator has done a good job of spreading awareness and if you land on their website, you will find everything you need to know about the lawsuit. Moreover, all the updates will be posted there.

Eligibility Criteria

First and foremost, one needs to be aware of the eligibility criteria when it comes to class action lawsuits. Anyone that owned an iphone 4 or 4s and had their device running on Ios 6 and had problems with the Facetime feature are the class members.

Note that this lawsuit only concerns people that were in California on April 16th 2014 and meets all the requirements mentioned above. There are few exceptions, but if you have any doubts, feel free to get in touch with the Claims Administrator or hire an attorney.

Legal documents might be overwhelming so, it is never a bad idea to turn to professionals for help.

Rights forfeited by being a Class Member

Class members stand to benefit financial gains from the lawsuit, but they also forego certain rights by doing so. The rights forfeited might also be known as released claims. Remember, in order to be classified as Class members, one should submit the forms within the deadline or else they won’t get any share from the settlement fund.

Also, if anyone misses the deadline, then they will be bound by the final judgement though they did not benefit from it in any form or manner. Application for Inclusion can be found on the CA’s website. At the time of writing this post, the form is no longer available as the deadlines have been breached.

How to object to Grace Vs Apple Lawsuit?

You may not agree to everything present in the Lawsuit all the time, right? If you have an objection, then do not write any query to the Court. Reach out to the Claims Administrator and discuss the issue at hand. In case you are still not okay with the way things are handled, then you may present yourself in court and voice your opinion.

One should provide relevant notice to the court before making an appearance. If you are not familiar with the entire process, then hiring a lawyer is the best thing, but you would be the sole bearer of the entire cost.

Nonetheless, it all comes down to your take on the situation and preferences. As far as this case is considered, the deadline for objections is also over.

How to exclude yourself

If you want to withdraw yourself from the settlement, then you need to submit a form which contains your reasons, signature and some basic personal information such as name and address. The form should be sent to Grace v. Apple Exclusions, P.O. Box 2299, Portland. The deadline to send the exclusion form is also over.

While you do not lose any right from excluding yourself from the settlement, you won’t get any benefits from this class action lawsuit either. So, analyse your decisions carefully and proceed with your final choice only after thorough research.

Contact Details

Whenever there is a class action lawsuit unfolding, there will be a lot of confusion around it. People might not know certain aspects and information regarding the case may or may not be easily accessible for them.

For any reason, if you want to contact any of the parties connected with this case, refer to the table below.

Class Counsel

Jill M. Manning, Esq.

Steyer Lowenthal Boodrookas Alvarez & Smith LLP

Claims Administrator

Grace v. Apple Settlement Administrator, P.O. Box 2299. Portland, OR 97208-2299

Grace Vs Apple Fees and Payments

Just like all the class action lawsuits, people or the class members do not have to worry about any of the fees. Legal expenses and other related costs are deducted from the settlement fund and the rest will be distributed equally among all the users.

Court will decide the end range that the plaintiffs can deduct from the fund and until the Final hearing, it is hard to give a precise estimation on it. If you are a class member, things like the fees do not matter to you because you are not concerned with it in any way.

Once the amount is settled, people will get their share via digital check or the traditional one. Ways of enhancing the check is quite straightforward and we do not think anyone will have issues with it.

Important Dates

To give you a quick glimpse on the dates you need to watch out for, we have created the following table.

• December 9th 2020 – Deadline to Submit Exclusion Form
• December 9th 2020 – Deadline to Object
• February 8th 2021 – Final Hearing was Held

Grace Vs Apple Class Action Bottom Line

Many people still find the situation with Grace Vs Apple Class Action confusing and overwhelming. We have tried our best to explain things. Nonetheless, if you need assistance with anything feel free to leave a comment below and we will answer it as soon as possible.

Grace Vs Apple Class Action Lawsuit is not a scam. Visit the official website to get all the latest updates of this dispute.

Источник