Help with apple computers

Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

Источник

Our tech support department is your tech support department.

Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires.

AppleCare Help Desk Support

This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week, 1 allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.

What’s covered

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions, including graphical user interface-level assistance with macOS Server network configuration and server administration. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include: 2

Hardware	iPad	Apple Watch
iPhone	Apple TV
iPod
Mac

Software	iOS	Final Cut Pro
iPadOS	GarageBand
macOS	iMovie
tvOS	Keynote
watchOS	Logic Pro
Apple Configurator	MainStage
Apple Remote Desktop	Music Memos
Classroom	Motion
Compressor	Numbers
Pages

Buy AppleCare Help Desk Support

AppleCare Help Desk Support includes one year of help desk support for an unlimited number of incidents.

Источник

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

iPhone

• Where to Purchase
• How to Purchase
• How to Pick Up Your iPhone
• Activate Your iPhone
• Support and Training
• Additional Information

Your Account

• Benefits of an Apple ID
• Find or Reset Password
• Guest Checkout
• Manage Your Account
• Privacy Policy

Payment & Pricing

• Payment
• Tax
• Education Pricing
• U.S. Government Pricing
• Promotions, Rebates, and Coupons

Returns & Refunds

• Returns Policy
• How To Return
• Refunds
• Additional Information

Shipping & Pickup

• Shipping & Delivery
• Apple Pickup
• What’s Next?
• Delivery Options
• Shipping Policies

Viewing & Changing Orders

• Online Order Status
• Check Order Status
• Track Shipments
• Edit Your Order
• Cancel Order
• View or Print Invoice

Shopping Experience

• Shop the Apple Online Store
• Experience the Apple Store app
• Sign Out of the Apple Online Store
• Find an Apple Retail or Reseller Store

Online Exclusives

• Engrave Your iPad or iPod touch
• Configure Your Mac
• Buy a Certified Refurbished Product

Policies

• Privacy Policy
• Sales and Refund Policy
• Hardware Warranties
• Site Terms of Use
• Software License Information
• Security Policy

Apple Software

• Older Versions of OS X
• GarageBand Learn to Play
• QuickTime
• iWork
• Aperture

Questions & Answers

• Getting Started
• Content Guidelines
• Following a Question
• Voting for the Best Answer
• Most Interesting Questions

Gifting

• Gifting Outside of the U.S.
• Gift Messaging
• Gift Wrapping
• Gift Cards and Certificates
• Corporate Gifting and Rewards

More ways to shop: Find an Apple Store or other retailer near you. Or call 1‑800‑MY‑APPLE .

Copyright © 2021 Apple Inc. All rights reserved.

Looking for something?

We thought so. The page you’re looking for, however, is no longer available at apple.com.

We do have some similar information to share with you.

Источник

Apple Repair

We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.

Send your product to Apple

Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Find an Apple Authorized Service Provider

Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.

*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.

Источник

Use Automated Device Enrollment

Automated Device Enrollment lets you automate Mobile Device Management (MDM) enrollment and simplify initial device setup. You can supervise devices during activation without touching them, and lock MDM enrollment for ongoing management.

Check your eligibility

Apple Business Manager and Apple School Manager are available to organizations in supported countries or regions that purchase devices from any of the following channels:

• Directly from Apple
• Participating Apple Authorized Resellers
• Cellular carriers

Automated Device Enrollment works on any of these devices:

• iOS devices with iOS 7 or later
• iPadOS devices
• Mac computers with OS X Mavericks 10.9 or later
• Apple TV devices (4th generation or later) with tvOS 10.2 or later

To add devices that you didn’t purchase, like a donated iPad, learn how to manually enroll your devices.

Find your Apple Customer Number or Reseller ID

When you enroll, you’ll need your Apple Customer Number or Reseller ID. If you don’t know it, here’s how to find it:

• If you purchased your devices from Apple, contact your purchasing agent, finance department, or a member of the Apple Sales team and ask for your Apple Customer Number.
• If you purchased your devices from an Apple Authorized Reseller or a cellular carrier, ask them for their Reseller ID and provide them with your Organization ID. Learn where to find your Organization ID.

Enroll your organization

1. Sign in to Apple Business Manager or Apple School Manager.
2. Click «Enroll now.»
3. Enter the information for your organization.

After you enroll, you’ll receive an email after your information is verified and your enrollment is approved.

Add your sales information

After your enrollment is approved, sign in to add your sales information.

1. Sign in to Apple Business Manager or Apple School Manager.
2. Click Settings, then click Device Management Settings.
3. Click Edit next to Customer Numbers, enter the information, then click Apply.

Add your MDM server

After you add your MDM server, get started with MDM.

Источник