How to call apple

Make and receive calls on your Mac, iPad, or iPod touch

With the iPhone Cellular Calls feature, you can make and receive calls from your Mac, iPad, or iPod touch when those devices are on the same network as your iPhone.

Set up iPhone Cellular Calls

You can use iPhone Cellular Calls with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

• Each device is signed in to iCloud with the same Apple ID.
• Each device is signed in to FaceTime with the same Apple ID.
• Each device has Wi-Fi turned on.
• Each device is connected to the same network using Wi-Fi or Ethernet.
• On your iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
• On your iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
• On your Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

If your carrier supports Wi-Fi calling on other devices, you can set up those devices to make and receive calls even when your iPhone isn’t turned on or nearby. Learn about Wi-Fi calling.

Make and receive phone calls

Learn how to make and receive phone calls on your Mac, iPad, and iPod touch.

Make a call on your Mac

• Move the pointer over any phone number in Contacts, Calendar, Safari, or other app that automatically detects such data. Click the arrow in the box that outlines the phone number, then choose Call [phone number] Using iPhone.
• Or open the FaceTime app, enter a phone number in the search field, then click Audio.

Make a call on your iPad or iPod touch

• Tap a phone number in Contacts, Calendar, Safari, or other app that automatically detects such data.
• Or open the FaceTime app, tap , enter the phone number in the search field, then tap Audio.

Answer a call

• On your Mac, a notification appears when someone calls your iPhone. You can answer the call, send it to voicemail, or send the caller a message.
• On your iPad or iPod touch, slide to answer the call.

To stop getting calls on one of your devices, just turn off the Calls from iPhone setting on that device. See the setup section above for details.

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Contact Legal

Report a suspected product, privacy or intellectual property infringement by selecting one of the topics below.

Apple Support

For support inquiries, including product related inquiries, issues with your Apple ID, password resets, security and phishing and more, please contact Apple Support (click on Billing & Subscriptions for Apple ID, password, security & phishing issues).

Idea Submissions

Learn about Apple’s idea submission policy.

Intellectual Property Claims

If you believe your intellectual property rights have been infringed, please submit a claim to the Apple Legal Team through the appropriate form:

Privacy

If you have questions about our Privacy Policy, or would like to enquire about account deletion, correction or have another enquiry, we’d like to hear from you.

Report Counterfeit or Knockoff Products

Report suspected counterfeit or knockoff Apple products, or other forms of suspected infringement of Apple intellectual property.

Report Software Piracy

Report suspected piracy of Apple software to the Software and Information Industry Association (SIIA) on the SIIA website.

Rights and Permissions

If you have questions concerning the use or licensing of Apple trademarks and/or copyrighted materials (e.g. photographs, video footage, Apple advertisements, or other Apple materials), please submit your request to the Rights & Permissions team.

Trademark

View guidelines for using Apple Trademarks and contact us if you have any questions, or if you need additional assistance.

Working with Apple

There are ways you might be able to work with Apple.

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How To Contact Apple’s Customer Support

If you’re having problems with your iPhone, iPad, Mac computer, or any other Apple device or service, there are several different ways to contact Apple’s customer support team. You can call them by phone, chat with them online, contact them with the Apple Support app, or send them a direct message on Twitter. Here’s how to contact Apple’s customer support team if you need help with any of your devices or services.

How to Call Apple Customer Support by Phone

You can contact Apple’s customer support by calling 1-800-275-2273 in the United States. When you contact this phone number, be ready with your device’s serial number. This will save you time when the customer service agent asks for it.

To find the serial number of your iPhone, iPad, iPod touch, or Apple Watch, go to Settings > General > About. Then you will see your device’s serial number just under the Model Number.

To find your serial on a Mac computer, click the Apple icon at the top-left corner of your screen and click to About This Mac. You will then see your serial number at the bottom of the pop-up window.

There are also other ways to find your Apple product’s serial number, and the customer support rep can assist you if you’re having trouble.

How to Chat with Apple’s Customer Support

To chat with the Apple customer support team, go to getsupport.apple.com. Then choose which Apple product or service you need help with and what issue you’re experiencing. Finally, select Chat and sign in with your Apple ID or enter your product’s serial number.

If you don’t know your Apple ID, check out our step-by-step guide on how to find and change your Apple ID on an iPhone.

After you select Chat, a pop-up window will appear. You can type your problem in the text box at the bottom of the window to start chatting with an Apple customer support agent.

How to Find Your Local Apple Store and Hours

To find the closest Apple location to you, go to apple.com/retail and choose your state from the drop-down menu at the top of the window. Then select your local Apple store from the next drop-down menu. This page will show the hours of your local Apple Store and let you schedule an appointment to have your device repaired.

To make an appointment for a repair, scroll down and select Set up a repair. Then follow the on-screen instructions to choose your device and the reason you are bringing it in for repair. Finally, select Bring in for repair. If you don’t see this option, go back and choose another reason. You might be asked to enter your Apple ID and password to continue.

Then choose your device, enter its serial number, or click Skip this step. Next, you can search for the closest Apple Store by using your current location or entering a zip code or address. After you select a location, you can choose an available time and date to bring your item in for repairs or to return it.

You can also return items to any Apple Store location, even if you bought them online.

How to Contact Apple Customer Support on Twitter

You can also contact Apple support via their Twitter account, @AppleSupport. Then you can send them a private message by selecting the envelope icon. Apple’s customer support hours on Twitter is from 5 am to 8 pm daily.

How to Use the Apple Support App

You can contact Apple Customer support by downloading the Apple Support app from the Apple App Store. This free app lets you call or chat with a real person, find the nearest Apple Store location, and get step-by-step guides on how to fix the issue yourself.

The Apple Support app will point you to the nearest location for repairs and returns, give you articles on how to fix your issue yourself, or other ways to contact Apple’s customer support.

HelloTech editors choose the products and services we write about. When you buy through our links, we may earn a commission.

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Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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