- What You Need To Enroll
- Enrolling as an Individual
- Enrolling as an Organization
- A D-U-N-S ® Number
- Legal Entity Status
- Legal Binding Authority
- A Website
- How to program apple
- How do I find my Apple Card number?
- What information is needed to apply for a loan with the iPhone Upgrade Program?
- What happens to my new loan if I choose to pick up my new iPhone at an Apple Store but then fail to pick it up?
- If I choose to upgrade to iPhone 13 or iPhone 13 Pro, what happens to my iPhone Upgrade Program eligibility next year?
- I just bought a new iPhone. Can I exchange it for the new iPhone 13 or iPhone 13 Pro?
- When I upgrade to a new iPhone with the iPhone Upgrade Program, what happens to my existing AppleCare+ coverage?
- What if I want to leave the iPhone Upgrade Program?
- If I paid off my previous loan, am I still part of the iPhone Upgrade Program?
- What do my monthly payments cover?
- Why do I need to make a payment to be eligible for an upgrade?
- Do I still need to make payments for my current iPhone while I wait for my new iPhone to ship?
- I agreed to make a payment to upgrade my iPhone early. Why am I still being billed monthly?
- Can someone else upgrade my iPhone?
- Can I trade in my current iPhone with Apple Trade In?
- My current iPhone is damaged. Can I still upgrade to a new iPhone?
- What is Citizens One?
- The easiest way to upgrade to the latest iPhone.
- Get a new iPhone every year.
- Peace of mind. Included with AppleCare+.
- Works with your carrier.
- Low monthly payments.
- Easy to join. Simple to upgrade.
- More ways to buy iPhone.
- Apple Software
- Older Versions of OS X
- Problems with Mac OS X
- GarageBand Learn to Play
- Playing Learn to Play Lessons
- Previewing Learn to Play Lessons
- Purchasing and Downloading Artists Lessons
- Retrieving Downloaded Artist Lessons
- Problems with Artist Lessons
- System Requirements for Learn to Play lessons
- iWork
- How to Purchase iWork
- Problems with iWork
- SALES & REFUND TERMS AND CONDITIONS (“TERMS”)
- U.S. Sales and Refund Policy
- Standard Return Policy
- Return of AppleCare+ under an iPhone Upgrade Program
- iPhone, iPad and Watch Returns — Wireless Service Cancellation
- Apple Watch Returns
- Additional Apple Product Terms
- Pricing and Price Reductions/Corrections
- Order Acceptance/Confirmation
- Shipping & Delivery
- In-Store Pickup and Return
- Pickup Contact
- Consumers Only
- U.S. Shipping Only
- Product Availability and Limitations
- Gift Cards
- Looking for something?
What You Need To Enroll
Enrolling as an Individual
If you are an individual or sole proprietor/single person business, get started by signing in with your Apple ID with two-factor authentication turned on. You’ll need to provide basic personal information, including your legal name and address.
Enrolling as an Organization
If you’re enrolling your organization, you’ll need an Apple ID with two-factor authentication turned on, as well as the following to get started:
A D-U-N-S ® Number
Your organization must have a D-U-N-S Number so that we can verify your organization’s identity and legal entity status. These unique nine-digit numbers are assigned by Dun & Bradstreet and are widely used as standard business identifiers. You can check to see if your organization already has a D-U-N-S Number and request one if necessary. They are free in most jurisdictions. Learn more
Legal Entity Status
Your organization must be a legal entity so that it can enter into contracts with Apple. We do not accept DBAs, fictitious businesses, trade names, or branches.
Legal Binding Authority
As the person enrolling your organization in the Apple Developer Program, you must have the legal authority to bind your organization to legal agreements. You must be the organization’s owner/founder, executive team member, senior project lead, or an employee with legal authority granted to you by a senior employee.
A Website
Your organization’s website must be publicly available and the domain name must be associated with your organization.
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How to program apple
Yes, you can use Apple Card as your monthly payment method. You’ll get 3% Daily Cash back each time you make a payment.⁴
Learn more
How do I find my Apple Card number?
Open the Wallet app on your iPhone and tap Apple Card. Then tap the more button in the top-right corner and choose Card Information. You can then verify your identity using Face ID, Touch ID, or your iPhone passcode.
What information is needed to apply for a loan with the iPhone Upgrade Program?
If you’re joining the iPhone Upgrade Program for the first time, you’ll be asked to provide your date of birth, Social Security number, and annual income for a credit check. You’ll also need a valid U.S. credit or debit card. Prepaid cards are not accepted at this time. Click here for full terms and conditions.
If you’re a current member of the iPhone Upgrade Program and enter the Social Security number you used when you first joined the program, your application will be conveniently autofilled with the information that’s already on file with Citizens One. Citizens One reserves the right to perform a credit inquiry as needed to determine loan eligibility. Depending on your account performance and transactional history in the iPhone Upgrade Program, Citizens One may approve your new loan application without your credit being impacted.
What happens to my new loan if I choose to pick up my new iPhone at an Apple Store but then fail to pick it up?
If you do not pick up your iPhone within 14 days after the scheduled pickup date, it will be returned to store inventory. Your new loan will be cancelled, and any charges applied to your credit or debit card will be refunded. The monthly payments associated with your current iPhone will continue. Any credit inquiry used to determine loan eligibility during preapproval will remain.
If I choose to upgrade to iPhone 13 or iPhone 13 Pro, what happens to my iPhone Upgrade Program eligibility next year?
You will still be eligible to upgrade next year. However, your new upgrade eligibility date will be determined by the start date of your new iPhone Upgrade Program loan. Please note that you are eligible to upgrade after six months in the program, as long as you have made the equivalent of at least 12 payments.
I just bought a new iPhone. Can I exchange it for the new iPhone 13 or iPhone 13 Pro?
If you purchased your iPhone within the last 14 days, you can return it by calling 1‑800‑MY‑APPLE or by visiting an Apple Store.
When I upgrade to a new iPhone with the iPhone Upgrade Program, what happens to my existing AppleCare+ coverage?
When you complete the iPhone Upgrade Program trade-in process, we’ll cancel the associated AppleCare+ coverage. Your new AppleCare+ or AppleCare+ with Theft and Loss coverage will be registered to your new iPhone on the day you purchase your device.
What if I want to leave the iPhone Upgrade Program?
If you want to upgrade but do not want to stay in the iPhone Upgrade Program, you should not complete the preapproval process.
If I paid off my previous loan, am I still part of the iPhone Upgrade Program?
After 24 payments, the iPhone is yours, and your iPhone Upgrade Program contract is complete. You can rejoin the iPhone Upgrade Program online or at an Apple Store.
What do my monthly payments cover?
Your monthly payments cover the full cost of iPhone, as well as AppleCare+ coverage.
Why do I need to make a payment to be eligible for an upgrade?
In order to upgrade, you need to make or have made the equivalent of at least 12 payments. You can pay any remaining balance needed to meet your 12 payments at the time of upgrade.
Do I still need to make payments for my current iPhone while I wait for my new iPhone to ship?
Yes. Once it ships, we’ll pause the payments on your current loan, and the payments for your new iPhone will begin. After we receive your old device and determine that it’s in good working condition, we’ll close out the associated loan.
I agreed to make a payment to upgrade my iPhone early. Why am I still being billed monthly?
You’ll continue to be charged monthly for your existing loan until your new iPhone has shipped or you pick it up in a store. At that time, your new loan will begin, and the early upgrade payment you made for your original loan will be reassessed. Any amount you paid in excess will be refunded to you.
Can someone else upgrade my iPhone?
Yes. The person who upgrades your iPhone will be responsible for starting a new iPhone Upgrade Program loan agreement.
Can I trade in my current iPhone with Apple Trade In?
Yes. If you satisfied your current iPhone Upgrade Program loan, you own the iPhone outright. But if there is a remaining balance due, you are responsible for paying the balance of the loan to Citizens Bank.
My current iPhone is damaged. Can I still upgrade to a new iPhone?
Yes. If you upgrade online, you may be charged an incident fee after your iPhone is received and assessed for damage. If you upgrade at an Apple Store, you may be charged an incident fee at that time. For more information on fees associated with your AppleCare+ coverage, visit here.
What is Citizens One?
Citizens One is the official financing partner for the iPhone Upgrade Program. Monthly charges from Citizens One will appear on your card statement per the terms of your installment loan. You will also receive communications from Citizens One about your loan. Citizens One is a brand name of Citizens Bank, N.A.
- Program available for iPhone 13 mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max. Available to qualified customers with a credit check and eligible U.S. credit or debit card. Requires a 24-month installment loan with a 0% APR from Citizens Bank, N.A. (subject to any interest, fees, or other costs payable to the card issuer), purchase of AppleCare+ for iPhone, and iPhone activation with one of these national carriers: AT&T, Sprint, Verizon, or T-Mobile. Sales tax and any applicable fees due at time of purchase. Full terms apply.
- Availability may be limited and will be determined on a first-come, first-served basis.
- You are not required to purchase AppleCare+ with Theft and Loss to participate in the iPhone Upgrade Program. If you select it, the full cost of the plan will be spread out over 24 monthly payments. AppleCare+ with Theft and Loss requires you to have the Find My iPhone feature enabled on your device at the time it is lost or stolen. AppleCare+ with Theft and Loss provides up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee of $29 for screen damage and back glass, $99 for any other damage, or a deductible of $149 for theft or loss. The back glass damage service fee is only available for iPhone 12 and iPhone 13 models.
- Daily Cash is earned when each monthly payment is made.
To access and use all the features of Apple Card, you must add Apple Card to Wallet on an iPhone or iPad with the latest version of iOS or iPadOS. Update to the latest version by going to Settings > General > Software Update. Tap Download and Install.
Available for qualifying applicants in the United States.
Apple Card is issued by Goldman Sachs Bank USA, Salt Lake City Branch.
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The easiest way to upgrade to the latest iPhone.
Already a member?
iPhone 13 Pro Max and iPhone 13 Pro
iPhone 13 and iPhone 13 mini
Get a new iPhone every year.
You’re eligible to upgrade to a new iPhone once you’ve made 12 payments. Just trade in your current iPhone and start a new plan.³ It’s that easy.
Peace of mind. Included with AppleCare+.
When you join the iPhone Upgrade Program, AppleCare+ is included in your monthly payments.⁴ You also have the option to expand your coverage to AppleCare+ with Theft and Loss for an additional cost.⁵ Simply choose the coverage that’s right for you.
Works with your carrier.
Low monthly payments.
You don’t have to pay for your new iPhone all at once. You can simply pay over time. The full cost of your iPhone and selected AppleCare+ coverage is spread out over 24 months with 0% interest. And you can upgrade once you’ve made the equivalent of 12 payments.
From $35.33 per month
From $39.50 per month
From $47.83 per month
From $39.50 per month
From $43.66 per month
From $52.00 per month
From $49.91 per month
From $54.08 per month
From $62.41 per month
From $70.75 per month
iPhone 13 Pro Max
From $54.08 per month
From $58.25 per month
From $66.58 per month
From $74.91 per month
The iPhone Upgrade Program is financed through:
Subject to eligibility.
Easy to join. Simple to upgrade.
Sign up online, in an Apple Store, or with the Apple Store app.² If you’re already enrolled, check your upgrade status.
More ways to buy iPhone.
You can pay in full, select carrier financing, or pay monthly and interest-free when you choose to checkout with Apple Card Monthly Installments.
Still have questions? Chat now (Opens in a new window) or call 1‑800‑MY‑APPLE.
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Apple Software
Most Mac software is now available for immediate download through the Mac App Store (requires OS X 10.6 or later). Online, Apple offers some software products for purchase, boxed and downloadable, including previous versions of OS X.
Older Versions of OS X
The current version of the Mac operating system is macOS Catalina. Learn how to upgrade to macOS Catalina.
If you need older versions of OS X, they can be purchased on the Apple Online Store:
- Lion (10.7)
- Mountain Lion (10.8)
What you will receive:
- When ordering Lion or Mountain Lion, you will receive an email with a redemption code for use with the Mac App Store.
Problems with Mac OS X
- For support for OS X Mountain Lion refer to Mountain Lion Support.
- For support for OS X Lion refer to Lion Support.
- For support for OS X Snow Leopard refer to Snow Leopard Support.
For technical issues, you can visit expresslane.apple.com to connect directly with an Apple Expert for assistance.
For questions about billing, orders, or your account, please contact Apple Store Customer Service at 1-800-676-2775 , Monday — Friday from 5:00 a.m. to 8:00 p.m., or Saturday — Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
Please read the product information for Electronic Software Downloads and Apple’s Sales and Refunds Policy carefully, as software download purchases are non-refundable.
GarageBand Learn to Play
Learn to Play lessons are great way to to enhance your ability to make music and are available exclusively through GarageBand, which is included in Apple’s iLife software suite of applications. GarageBand allows you to create and record music, make podcasts, and play with your own virtual band! Learn more about iLife and GarageBand.
Playing Learn to Play Lessons
To play a Basic Lesson or purchased Artist Lesson:
- Launch GarageBand, and navigate to the Learn to Play area.
- You can play the free and purchased content you’ve downloaded.
- To preview new content or make new purchases, go to the Lesson Store.
Previewing Learn to Play Lessons
You can preview Basic Lessons before you download them and Artist Lessons before you purchase them.
- Launch GarageBand, and click on the Lesson Store tab.
- Click either the Basic Lessons or Artist Lessons tab in the main area of the window.
- To preview lessons, click anywhere in the rectangle (except the “Buy Now” button).
- The preview starts playing.
Purchasing and Downloading Artists Lessons
When you purchase Artist Lessons, you receive your content instantly! Once you’re in the Lesson Store and you find the Artist Lesson you like, simply click the Buy Now button. You’ll be asked to sign-in with your Apple ID and password.
Note: If you don’t have an Apple ID, click the “create an Apple ID” link and follow the instructions. Refer to the Your Account section of Online Help to learn more about the benefits of an Apple ID, or to find/reset your Apple ID or password.
- Create or Use Your Apple ID
- Enter your payment information, and click the “Buy Now” button.
- The Learn to Play area launches, where you can see your lesson being downloaded.
- Once your lesson is downloaded, click Play to enjoy!
Retrieving Downloaded Artist Lessons
If your Artist Lesson does not automatically begin downloading, you quit GarageBand before your lesson finished downloading, or you do not see your purchased lessons in GarageBand, there are a few ways to retrieve your content:
- Re-open GarageBand and your content will resume downloading where it left off.
- View and re-download your Artist Lesson purchases by visiting the Order History section of Your Account.
Problems with Artist Lessons
If you’re having trouble purchasing, downloading, or retrieving Artist Lessons, please contact Apple Store Customer Service at 1-800-676-2775 .
If you’re having trouble previewing or playing Artist Lessons you’ve purchased, or have questions about system requirements, please contact AppleCare Technical Support at 1-800-275-2273 .
Please read the product information for Electronic Software Downloads and Apple’s Sales and Refund Policy carefully, as software download purchases are non-refundable.
System Requirements for Learn to Play lessons
Double check to ensure you have the right system requirements to download and play Learn to Play lessons. Refer to apple.com/ilife for more information.
iWork
How to Purchase iWork
You can easily purchase Keynote, Pages, and Numbers from the Mac App Store to start creating beautiful presentations, documents, and spreadsheets today.
Problems with iWork
Visit apple.com/support/iwork for iWork user guides, FAQs, and technical specifications.
For technical issues, you can visit expresslane.apple.com to connect directly with an Apple Expert for assistance or visit apple.com/support to view all the support resources available.
For questions about billing, orders, or your account, please contact Apple Store Customer Service at 1-800-676-2775 , Monday — Friday from 5:00 a.m. to 8:00 p.m., or Saturday — Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
Please read the product information for Electronic Software Downloads and Apple’s Sales and Refunds Policy carefully, as software download purchases are non-refundable.
More ways to shop: Find an Apple Store or other retailer near you. Or call 1‑800‑MY‑APPLE .
Copyright © 2021 Apple Inc. All rights reserved.
SALES & REFUND TERMS AND CONDITIONS (“TERMS”)
U.S. Sales and Refund Policy
Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store, in an Apple Retail Store, or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)
As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window) .
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
- Products can be returned only in the country or region in which they were originally purchased.
- The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
- For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days.
- Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.
- In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card.
- Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
- Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.
- For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds (Opens in a new window) page.
Return of AppleCare+ under an iPhone Upgrade Program
Should you return the AppleCare+ portion of your iPhone Upgrade Program, please note that you will lose your Upgrade Option as set forth under the terms of the iPhone Upgrade Program (Opens in a new window) .
iPhone, iPad and Watch Returns — Wireless Service Cancellation
Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.
Apple Watch Returns
Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.
Additional Apple Product Terms
The purchase and use of Apple products are subject to additional terms and conditions found at https://www.apple.com/legal/sla/ (Opens in a new window) and https://www.apple.com/legal/warranty/ (Opens in a new window) .
Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.
Pricing and Price Reductions/Corrections
Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge.
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Order Acceptance/Confirmation
Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.
Shipping & Delivery
Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.
In-Store Pickup and Return
Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please click here (Opens in a new window) for complete details about in-store pickup.
Pickup Contact
If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.
Consumers Only
The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
U.S. Shipping Only
Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Apple products online from outside of the U.S., please click here for international store information.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.
Gift Cards
For Apple Store Gift Card Terms and Conditions, please click here (Opens in a new window) .
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