How to reset apple id on iphone

If you forgot your iPhone passcode

Forgot your iPhone passcode? Learn how to get your iPhone into recovery mode so you can erase it and set it up again.

If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. If you can’t remember your passcode when you try again, you need to use a computer to put your iPhone in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPhone again.

After you erase your iPhone, you can restore your data and settings from backup. If you didn’t back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you’re using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.

If you don’t have a computer and you can’t borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPhone

1. Unplug your iPhone from the computer if it’s connected.
2. Turn off your iPhone using the method for your iPhone model:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears.
     
   • iPhone 7 and iPhone 7 Plus: Press and hold the Side button until the power off slider appears.
     
   • iPhone SE (1st generation), and iPhone 6s and earlier: Press and hold the Side (or Top) button until the power off slider appears.
     
3. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPhone in recovery mode

1. Get ready by finding the button on your iPhone that you’ll need to hold in the next step:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus use the Side button.
   • iPhone 7 and iPhone 7 Plus use the Volume down button.
   • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button.
3. Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
   
   If you see the passcode screen, you need to turn off your iPhone and start again.

If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.

Step 4: Restore your iPhone

1. Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
   
3. Wait for the process to finish.
4. Disconnect your iPhone from the computer, then set up and use your iPhone.

Need more help?

If you can’t complete any of these steps, if you’re still prompted for a passcode, or if you need any other assistance, contact Apple Support.

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If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch, or Mac.

On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email, recovery key, or account recovery contact

• In some cases, you might be able to reset your password using a trusted phone number and trusted email.
• If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. Learn more about using a recovery key.
• If you already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad, or iPod touch. Learn more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad, or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID.»
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member uses iOS 9 through 12 and they can’t download the Apple Support app, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery .

If you can’t change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Did you forget your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don’t receive your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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Forget your password for iCloud, iTunes, or the App Store? Here’s how to reset your Apple ID

Source: iMore

Whether you want to log into iCloud on a new device or download something from iTunes or the App Store, you’ll need your Apple ID password to get it done. If you can’t remember your password, you can reset it using the web browser on your iPhone, iPad, or Mac. If you don’t even remember your Apple ID, you can try to recover that too!

How to reset your Apple or iCloud password with your email address or security questions

If you don’t have two-factor authentication turned on for your Apple ID (we highly recommend doing this for security reasons), you’ll need to use your email address or answer security questions to change your password.

Navigate to iforgot.apple.com in any web browser.

Enter your Apple ID email address.

Source: iMore

Select I need to reset my password.

Source: iMore

Select Get an email or Answer security questions. In this example, we’re going to send an email.

Source: iMore

Click Done.

Source: iMore

Click Reset now.

Source: iMore

Enter it again to confirm.

Source: iMore

Click Reset Password.

Source: iMore

If you chose to answer security questions

If you decided to answer security questions instead of receiving an email, follow these steps after clicking Continue in Step 7 above.

Verify your birthday.

Click Continue.

Source: iMore

Click Continue.

Source: iMore

Enter it again to confirm.

Source: iMore

Click Reset Password.

Source: iMore

How to reset your password if you have two-factor authentication enabled

If you do have two-factor authentication turned on, you’ll need one of the devices associated with your account nearby.

Navigate to iforgot.apple.com in any web browser.

Enter your Apple ID email address.

Source: iMore

Enter the phone number that is associated with your Apple ID.

Source: iMore

Click Continue. You’ll be asked to pick up one of the devices connected to this account.

Source: iMore

Tap Done.

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Enter it again to verify.

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Tap Done.

Source: iMore

How to reset your Apple ID password on your iPhone

You can reset your Apple ID password directly from your iPhone if your phone is signed into iCloud and you have a passcode on your phone.

1. Open Settings on your iPhone.
2. Tap your Apple ID banner.

Tap Password & Security.

Source: iMore

Tap Done.

Source: iMore

Tap Change.

Source: iMore

How to reset your Apple ID password on macOS Catalina

Open System Preferences.

Click Apple ID.

Source: iMore

Click Change Password…

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Click Allow.

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Enter the new password again.

Source: iMore

Click Change.

Source: iMore

How to reset your Apple ID password on macOS Mojave and earlier

Open System Preferences from your Dock or Applications folder.

Click iCloud.

Source: iMore

Click Security.

Source: iMore

Enter the new Apple ID password in the New Password and Verify fields.

Source: iMore

Click Change.

Source: iMore

How to find out your Apple ID if you’ve forgotten it

Of course, Apple can help you find your account even if you’ve forgotten the email address you use with it.

Navigate to iforgot.apple.com in any web browser.

Tap look it up under the email address entry field.

Source: iMore

Click Continue. If your name and recovery email are in the system, you’ll be taken to a page that says «Apple ID Found.»

Source: iMore

Click Forgot Apple ID or password? if you still need to recover your password. Follow the steps above for recovering your password with an email address or security questions or if you have two-factor authentication turned on.

Source: iMore

Any questions?

If you have any questions about recovering your Apple ID or setting a new password if you’ve forgotten yours, let us know in the comments.

Updated February 2020: Updated for iOS 13 and maOS Catalina.

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