How to restore apple

If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.

Restart your device

If you see the Restore screen:

  1. Connect your device to your computer using the cable that came with your device. Don’t disconnect your device from your computer.
  2. Restart your device:
    • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you’re not sure, see which buttons you need to press to restart your iPad.
    • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
    • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
  2. Make sure that your device is still connected to your computer. You should see this message: «There’s a problem with the [your device name] that requires it to be updated or restored.»
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don’t disconnect your device from your computer until the update finishes.

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Restore your iPhone, iPad or iPod touch in iTunes on PC

You can use iTunes to reinstall the software on your device and restore it to its default settings. You might need to do this if you’re having problems with the device (for example, if it freezes or stops responding frequently) or if you’re getting ready to sell it or give it away.

Important: Restoring software on iPhone, iPad or iPod touch deletes all your information and settings. However, iTunes backs up your device before restoring it, so you can use the backup to restore your device to how it was when you last used it. See Back up your iPhone, iPad or iPod touch.

Connect your device to your computer.

You can connect your device using a USB or USB-C cable or a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync iTunes content on PC with devices on Wi-Fi.

In the iTunes app on your PC, click the Device button near the top left of the iTunes window.

Click Restore, then follow the onscreen instructions.

Restoring software on your iPhone, iPad or iPod touch erases all your information and settings. To find out more about erasing all content and settings, see the Apple Support article Restore your iPhone, iPad or iPod to factory settings.

If you turned on Find My iPhone, Activation Lock is on. You need to turn off Activation Lock before the new owner can activate iPhone for their own account. For information about turning off Activation Lock, see Remove a device from Find My iPhone on iCloud.com in the iCloud User Guide, or the Apple Support article Activation Lock for iPhone, iPad and iPod touch.

Important: Before disconnecting your device from your computer, click the Eject button .

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How to restore iPhone

The 21st century induced rapid changes in technological tools, providing a broader range of opportunities. However, sometimes technology can fail, forcing you to restore iPhone to make things work smoothly again.

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Whether you are looking to restore iPhone from iCloud or iTunes – we will tell you of all the methods we know and outline their pros and cons. Read the guide from top to bottom or choose the section you’re interested in:

What does restore iPhone mean

Many users are wondering “What does restore iPhone mean“. The term has two meanings:

  1. “Restore” as in “restore the iPhone to factory settings”. This process erases everything from your device, allowing you to start anew. Basically, you just set your iPhone as a brand-new device.
  2. “Restore” as in “restore data from backup to the device”. iTunes and iCloud will restore your data only after they erase everything from the device. Occasionally, they may screw over a couple of other things along the way. Sometimes, there are advantages to using non-Apple programs like CopyTrans Shelbee.

You may need to restore iPhone when:

  • Your iPhone is possessed by a demon: it freezes and crashes all the time. Several features like Wi-Fi or GPS tracking aren’t working. In this case, restoring your iPhone to factory settings might be the best solution.
  • You want to restore iPhone to factory settings to sell it. And buy an Android instead.
  • You’ve read that book about the importance of tidying up and getting rid of unnecessary things. You decided to start life anew with an absolutely empty, good-as-new iPhone.
  • You bought a new iPhone and you want to transfer all your data from your previous device to the new one. Your old iPhone goes to your younger sister.
  • You are this “lucky younger sister” and you want to transfer all the data from the previous iPhone to the new one. Your old iPhone goes to your grandma.

Restore iPhone without iTunes

Use this method if:

  • You are not the biggest fan of iTunes;
  • You don’t want to use iCloud. If you tried to backup your iPhone to iCloud and found that 5GB of free space is not enough or if your iCloud storage is full, this solution is for you. Also, you may not want to store your data with a third party.

CopyTrans Shelbee will be a great replacement for iTunes and iCloud.

Why people choose CopyTrans Shelbee:

⚡ restore selected data;

⚡ restore apps to any iOS device with ease even if they have been removed from the App Store after ***;

⚡ restore data from an iTunes backup;

⚡ restore data from a corrupted iTunes backup;

⚡ restore an encrypted backup.

***provided you made a backup with CopyTrans Shelbee v2.1 and above before they were removed from the App Store.

Follow these steps to restore data with CopyTrans Shelbee:

    Download CopyTrans Shelbee from the following page:

  • Install the program.
  • Start CopyTrans Shelbee and connect your iPhone via USB cable. Click on Full restore.

    Click on the pencil icon and select the backup file.

    Once you select the backup, CopyTrans Shelbee begins the restore operation. Stand by until the process is complete. CopyTrans Shelbee will restore iPhone content that was backed up with iTunes including messages, Camera Roll images, notes, calendars, iOS settings, app documents and more.

    💡 What if you only need to restore a certain data type? For example, you lost some important contacts and do not want to completely overwrite the device data to get them back. If so, we have a solution!

    With CopyTrans Shelbee, you can choose which data you want to restore from Shelbee or iTunes backup. Here’s how to make a selective restore to iPhone:

      Click on Custom restore.

  • Click on the pencil icon to select which backup you want to restore your data from.
  • After you’ve chosen the right backup, click on Next.
  • Wait until the loading process finishes.
  • Select the data type you wish to restore. For example, you can choose to restore only contacts. Just select Contacts, then click on Next. You can also choose to restore calendars, notes, WhatsApp and more in the same way.

  • Click on Next. Please note that the data you selected will be overwritten. For example, if you want to restore contacts, the old contact set will be replaced with that from the backup.
  • CopyTrans Shelbee will ask you to choose where you want to save the backup of your device in case something goes wrong during Custom restore. Select the destination and click on Start.
  • Wait until the restore process finishes.
  • That’s it! Your device will now restart.
  • Below is a summary of the most popular methods for those searching for how to restore iPhone, also including the software offered by CopyTrans, CopyTrans Shelbee.

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    Resetting iPhone iTunes iCloud 🧡 CopyTrans Shelbee 💜 CopyTrans Backup Extractor
    Full restore *
    Custom restore
    (restore only photos, only messages, etc.)
    *
    Extract data from a backup to PC
    Restore to iPhone
    Restore from iCloud backup *
    Restore from iOS backup *
    Restore WhatsApp *
    Restore apps which are no longer on the App Store

    **the apps should be backed up before removal

    * extracts data to PC

    Restore iPhone from iCloud

    Another way to put the system back in the working order is to restore iPhone from iCloud backup. Two main reasons to resort to this method are:

    1. You bought a new device and want to transfer data between your old and new iPhone.
    2. Someone stole your iPhone or you’ve lost it. If you have it backed up, you can perform a restore to another device.

    Here is all you should know about restoring iPhone from iCloud:

    • Before restoring, make sure you have a recent backup.
    • iCloud restore is different from the iTunes method in that you don’t need your PC and a cable: it is all about your iPhone and a steady Wi-Fi connection.
    • Both iTunes and iCloud, however, share the same drawback: they will only restore your data after they erase everything from the device and you can’t select the data types you want to restore. If you want to extract a particular data type to PC without resetting iPhone, use CopyTrans Backup Extractor.
    • Another inconvenience is that the data you want might not be part of your iCloud backup. The thing is, your iCloud backups only include the data stored locally on your device. So, your iCloud backup will not include data types already synced to iCloud. To learn more about what forms your iCloud backup, read this section: I don’t see the data I need in my iCloud backup.
    • If you have trouble while restoring from an iCloud backup, see this article by Apple Support.

    How long does it take to restore iPhone from iCloud

    Many users are wondering: “How long does it take to restore iPhone from iCloud?”. It usually takes 1-4 hours per gigabyte and depends on several factors:

      ◼ data types;
      ◼ amount of data;
      ◼ your internet connection.

    Restore from iCloud paused

    What does it mean?

    Even though iCloud is thought to be a helpful and powerful tool, some users complain about restore from iCloud paused. It usually happens when your iPhone is in Low Power Mode or away from Wi-Fi.

    2 ways to restore iPhone from iCloud

    1. Restore from iCloud backup to iPhone

      Here is how to erase & restore from iCloud:

    Go to Settings > General > Reset > Tap Erase All Content and Settings;


    The restore speed depends on the size of your backup and the speed of your internet connection.

    2. Restore from iCloud backup to PC

    Some good reasons to use this method are:

    1. you can get iCloud backup data without iPhone — if you lost it, for example;
    2. you can get iCloud backup data without erasing all data from your iPhone;
    3. you can select data types to extract.

    CopyTrans Backup Extractor will automatically search for all iTunes and iCloud backups on your PC, enabling you to extract the data from them.

      Download CopyTrans Backup Extractor and install it:

  • Run the program and click on “Log in to iCloud for more backups”.
  • Sign in to iCloud with your Apple ID: the backup search will then start automatically.
  • If you have two-factor authentication, a verification code will be sent to your device: enter this code to continue.
  • Select the backup you need (iCloud backups are marked with a cloud icon).
  • Select the data you want to retrieve. Then click on “Extract”.

    After the extraction has finished, you will be able to see the retrieved data in the folder.

    I don’t see the data I need in my iCloud backup

    Some of your data may be excluded from iCloud backup. It happens because Apple doesn’t allow you to back up data that is already stored in iCloud. In simple words, the data stored in your iCloud will not be part of your iCloud backup; the data stored locally, however, will be included.

    If you have iCloud Photos enabled (meaning that your photos are stored in iCloud), the photos won’t be in the iCloud backup. The same applies to your notes, contacts, etc.

    How to get the data from iCloud? The two main ways to do that are iCloud.com and iCloud for Windows (but you can’t get messages and voice memos from there).

    To see what data is stored in iCloud, go to Settings > Your name > iCloud. If the toggle next to Photos in on, the iCloud Photos feature is enabled and your photos will not be included into the iCloud backup. The same applies to other data types.


    Alternatively, you can see what will be in your iCloud backup. To do that, go to Settings > Your Name > iCloud > Manage Storage > Backup and choose your device.

    If you are sure some data type should be in the backup, but it is missing after restore, read this Apple support article.

    Restore iPhone from iTunes

    The word “restore” can also refer to extracting data from a backup onto your iPhone. You can restore iPhone from iTunes. However, you won’t be able to select the data you want to restore. You can restore everything or nothing at all.

    You may want to use this method if:

    • You bought a new device and want to transfer data between your old and new iPhone.
    • Someone stole your iPhone or you’ve lost it. If you have it backed up, you can perform a restore to another device.

    You can restore iPhone from iTunes backup on Windows PC or Mac. But on MacOS Catalina, you will need to use the Finder App, not iTunes. See how to do it below.

    Restore iPhone from iTunes on PC

    1. Connect your iPhone to PC and run iTunes;
    2. Wait until your iPhone appears on the iTunes top panel and click on the iPhone icon;

    Click on Summary, then click on Restore Backup;

    iTunes may ask you to disable the “Find my iPhone” feature.

    Choose the backup you need and click on Restore.


    If necessary, enter the password for your backup (you will be asked to do that if your backup is encrypted).

    Now just wait until the process finishes.

    Restore iPhone from iTunes in mac OS Mojave or earlier versions

    Steps for restoring iPhone wtih Mac OS Mojave are not much different:

    1. Connect your iPhone to your computer;
    2. Launch iTunes;
    3. Click on the device icon in the upper-left part of the iTunes window;

    From the list on the left, choose Summary and click on Restore Backup;

    Choose the backup you need and click on Restore.

    If necessary, enter the password to your backup (you will be asked to do that if your backup is encrypted).

    How to restore iPhone in macOS Catalina (spoiler: we’ll use the Finder)

    Apple decided to kill iTunes starting with macOS Catalina. Most of the iTunes functions (including restoring data from backups) have been moved to the Finder App. But no worries here: restoring iPhone from the Finder is as easy as using iTunes.

    Here is what you should do:

    1. Connect your device to your computer;
    2. Open the Finder App;

    On the left-hand bar, find your iPhone in the Locations section and click on it; choose to Trust your iPhone on Mac and choose to Trust your Mac on iPhone;

    In the Backups section, click on Restore Backup;

    Choose the backup you need and click on Restore.

    Restore iPhone to factory settings/reset iPhone

    Use this option if:

    • You want to sell your iPhone or give it away;
    • You are taking your device to a repair shop and you want to protect your personal data;
    • Your iPhone is slow, it lags and freezes.

    To restore iPhone to factory settings, do the following:

      Go to Settings > General > Reset > Erase all content and settings.

    After you click on “Erase All Content and Settings”, you will need to enter your iPhone passcode and Apple ID password (if signed in to ypur Apple account). You can’t reset the device without these combinations. If you forgot your passcode, read this Apple support article.

    The restore process will take a couple of minutes. After that you’ll see the welcome screen asking you to set up your device: select your country, language, Wi-Fi network, etc.

    Boring but important section

    Use the methods described above only if you have a backup at hand so that you don’t lose your data. You can read more about backup types in our article on how to backup your iPhone.

    It’s very important to regularly backup your device. You can enable automatic iCloud backups on your device. With this feature enabled, your iPhone will be backed up every 24 hours. Alternatively, you can just connect it to iTunes from time to time or enable backup notifications in CopyTrans Shelbee.

    Vlada is a tech support specialist who believes that the world is beautiful as long as it has dogs, Tarantino movies and mom’s pancakes.

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