How to store iphone

Download apps and games on your iPhone or iPad

Find apps you’ll love on your iPhone, iPad, or iPod touch.

How to get apps

1. On your iPhone, iPad, or iPod touch, open the App Store app.
2. Browse or search for the app that you want to download. If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
3. Tap or click the price or Get button. If you see the «Open» button instead of a price or Get button, you already bought or downloaded that app.

In the App Store, if an app has a Get button instead of a price, the app is free. You won’t be charged for downloading a free app. Some free apps offer in-app purchases and subscriptions that you can buy. Subscriptions and in-app purchases give you access to more features, content, and more. Learn more about in-app purchases and subscriptions.

How to find apps that you bought

If you bought an iMessage app, you can find the app in Messages.

You can also see a list of apps that you bought and redownload them. When you redownload an app, you don’t have to pay for it again.

If you can’t find the App Store

If the App Store is missing on your device, you might have parental controls turned on. Adjust your iTunes & App Store Purchases settings and make sure that you choose «Allow» for the Installing Apps setting. The App Store should reappear on your device.

If you still can’t find the App Store, search for it.

If you have an issue when you download apps

To buy apps from the App Store, you need an Apple ID and a payment method. If you’re only downloading free items, you still might need to keep a payment method on file.

• If you can’t download apps because your payment method was declined, update or change your payment method.
• Can’t sign in to the App Store? Learn what to do if you forgot your Apple ID or your Apple ID password. Or if you don’t have an Apple ID, learn how to set up an Apple ID.
• If you have trouble downloading an app that’s larger than 200 MB over cellular, open the Settings app. Tap App Store, tap App Downloads, then tap Always Allow.

If an app does not work

• Learn what to do if an app closes unexpectedly or won’t open.
• If an app isn’t working as expected, you can contact the app developer. Or report a problem to Apple.

Learn how to buy and use apps on other Apple devices

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Change your Apple ID country or region

Before you update your location, you must spend your store credit, cancel your subscriptions, and get a payment method for your new country or region.

What to do before you change your country or region

• Spend any balance remaining on your Apple ID. If you’re not sure whether you have a balance, check your Apple ID balance.
• Cancel your subscriptions and wait until the end of the subscription period.
• Wait for any memberships, pre-orders, movie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process. You can cancel a pre-order.
• Make sure that you have a payment method for your new country or region. See what payment methods you can use.
• Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. That’s because some types of content might not be available in your new country or region. (Learn what types of content and services are available in your new country or region.)

Use your iPhone, iPad, or iPod touch to change your region

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Country/Region.
   
5. Tap Change Country or Region.
6. Tap your new country or region, then review the Terms & Conditions.
7. Tap Agree in the upper-right corner, then tap Agree again to confirm.
8. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.* Learn more about how to change or remove your Apple ID payment information.

Use your computer to change your region

1. Open the Music app or iTunes.
2. In the menu bar at the top of the screen or the top of the iTunes window, click Account, then click View My Account.
3. Sign in with your Apple ID.
4. On the Account Information page, click Change Country or Region.
   

Select your new country or region.

Review the Terms & Conditions, then click Agree. Click Agree again to confirm.

Enter your new payment information* and billing address, then click Continue.

Change your region online

1. Sign in to your Apple ID account page.
2. Scroll to the Account section, then click Edit.
3. From the Country/Region menu, select your new country or region.
4. Follow the onscreen instructions. You must enter a valid payment method for your new country or region.*

If you can’t change your country or region

If you can’t change your country or region, make sure that you canceled your subscriptions and spent your store credit. Complete these steps before you try to change your country or region.

If you’re a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.

If you still can’t change your country or region, or you have less store credit than the cost of a single item, contact Apple Support.

Learn more

• After you update your Apple ID billing address and payment method, you can upgrade your iCloud Storage using the pricing in your new country or region. Learn more about iCloud storage.
• View the Apple Media Services Terms and Conditions.

* If you don’t want to enter a payment method, wait until you’re physically in your new country or region, then create a new Apple ID.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

• Your sales receipt (if possible), in case your service requires proof of purchase
• Your device and any accessories that you need help with
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device. To protect your data, erase your iOS device.
2. Remove your iOS device from your Apple ID device list.
3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

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Your Account

Shopping online at apple.com is faster and more convenient when you have an Apple account. Your account consists of a unique Apple ID and password. When you’re logged in, you can easily save items and bags, check the status of an order, and more.

Benefits of an Apple ID

To create an Apple ID (typically your email address) or sign in using an existing Apple ID, click here (Opens in a new window) . If you have made purchases through the iTunes Store or have a MobileMe account, you can use the same Apple ID you use for either of those. By using your Apple ID, you can personalize your online shopping experience. You can save items you’re interested in purchasing, save a bag if you’re almost ready to place an order, check the status of or change your order, check Apple Gift Card balances, and much more.

Additionally, your Apple ID gives you access to other Apple resources. Sign in to Your Account (Opens in a new window) to begin taking advantage of them:

• The iTunes Store, for buying music, movies, and TV shows
• The App Store, for buying and downloading iOS and OSX applications
• Register your Apple products online
• Access AppleCare support for your products
• Ordering photos and photo books with iPhoto or Aperture
• Getting One to One personal training and other services at an Apple Store

If you’ve forgotten your Apple ID, try your current email address. If that doesn’t work, you can find your username with our Apple ID recovery tool, iForgot. You can also visit the Your Apple ID Account page.

If you still can’t sign in, please contact Apple Store Customer Service at 1‑800‑MY‑APPLE. We’ll do all we can to help.

Find or Reset Password

If you forgot your password, you can easily recover or reset it using iForgot. For security reasons, Apple cannot reset your password for you. To protect yourself against unauthorized purchases to your credit card, do not give out your password to anyone.

Note: If you attempt to sign in to apple.com numerous times with the wrong password, you will see the following error message: «This Apple ID has been disabled for security reasons.» To reset your account, use iForgot.

Guest Checkout

With Guest Checkout, you can purchase items from apple.com without an Apple ID or password. Simply add the items you’d like to purchase to your bag, enter your shipping and payment information, and click the Place Order Now button.

To see your full order details, make changes to your order, or cancel or return items, you’ll need to add your order to an Apple ID.

Adding your guest order to an Apple ID:

• Open the order acknowledgement email you received and select the order number at the top to go to your order details.
• Select the Add to Apple ID button above your order details.
• Enter your Apple ID and password and verify the phone number you used to place the order.
• You’ll be able to see your full order details and make any changes. The order will also be associated with your Apple ID and will appear in your Order Listing page when you’re signed in to apple.com.

Please note: If you placed an order using Apple Pay, you’ll need to add it to your Apple ID.

Manage Your Account

It’s easy to change your Apple ID, password, or default shipping and payment information. Click here (Opens in a new window) to view and edit your account information.

Any changes that you make will apply only to future orders. To make changes to current orders, visit your Order Listing page.

Privacy Policy

Apple is committed to protecting your private information. Read Apple’s Customer Privacy Policy (Opens in a new window) .

More ways to shop: Find an Apple Store or other retailer near you. Or call 1‑800‑MY‑APPLE .

Copyright © 2021 Apple Inc. All rights reserved.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

U.S. Sales and Refund Policy

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store, in an Apple Retail Store, or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window) .

Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

• Products can be returned only in the country or region in which they were originally purchased.
• The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
• For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days.
• Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.
• In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card.
• Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
• Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.
• For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds (Opens in a new window) page.

Return of AppleCare+ under an iPhone Upgrade Program

Should you return the AppleCare+ portion of your iPhone Upgrade Program, please note that you will lose your Upgrade Option as set forth under the terms of the iPhone Upgrade Program (Opens in a new window) .

iPhone, iPad and Watch Returns — Wireless Service Cancellation

Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.

Apple Watch Returns

Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

Additional Apple Product Terms

The purchase and use of Apple products are subject to additional terms and conditions found at https://www.apple.com/legal/sla/ (Opens in a new window) and https://www.apple.com/legal/warranty/ (Opens in a new window) .

Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

In-Store Pickup and Return

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please click here (Opens in a new window) for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

U.S. Shipping Only

Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Apple products online from outside of the U.S., please click here for international store information.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Gift Cards

For Apple Store Gift Card Terms and Conditions, please click here (Opens in a new window) .

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