How to use and iphone

Set up your iPhone, iPad, or iPod touch

Learn how to set up your iPhone, iPad, or iPod touch.

If you’re switching to a new device

If you want to transfer your information from another device to your new iPhone, iPad, or iPod touch, follow these steps:

Make sure that you back up your previous iOS device so that you can transfer the content to the new device.

If you’re setting up your first iOS device

If you already set up your new device but want to start over, learn how to erase your iPhone, iPad, or iPod touch.

Otherwise, follow these steps:

Turn on your device

Press and hold the device’s power button until you see the Apple logo. You’ll then see «Hello» in many languages. Follow the steps to get started. If you’re blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen.

When asked, choose your language. Then tap your country or region. This affects how information looks on your device, including date, time, contacts, and more. At this point, you can tap the blue accessibility button to set up Accessibility Options that can optimize your setup experience and the use of your new device.

If you have another device, use Quick Start

If you have another device, you can use it to automatically set up your new device with Quick Start. Bring the two devices close together, and then follow the instructions.

If you don’t have another device, tap «Set Up Manually» to continue.

Activate your device

You need to connect to a Wi-Fi network, a cellular network, or iTunes to activate and continue setting up your device.

Tap the Wi-Fi network that you want to use or select a different option. If you’re setting up an iPhone or iPad (Wi-Fi + Cellular), you might need to insert your iPhone SIM card or iPad SIM card first.

Set up Face ID or Touch ID and create a passcode

On some devices, you can set up Face ID or Touch ID. With these features, you can use face recognition or your fingerprint to unlock your device and make purchases. Tap Continue and follow the instructions, or tap «Set Up Later in Settings.»

Next, set a six-digit passcode to help protect your data. You need a passcode to use features like Face ID, Touch ID, and Apple Pay. If you’d like a four-digit passcode, custom passcode, or no passcode, tap «Passcode Options.»

Restore or transfer your information and data

If you have an iCloud backup or a backup made from your computer or an Android device, you can restore or transfer your data from your old device to your new device.

If you don’t have a backup or another device, select Don’t Transfer Apps & Data.

Sign in with your Apple ID

Enter your Apple ID and password, or tap «Forgot password or don’t have an Apple ID?» From there, you can recover your Apple ID or password, create an Apple ID, or set it up later. If you use more than one Apple ID, tap «Use different Apple IDs for iCloud and iTunes?»

When you sign in with your Apple ID, you might be prompted for a verification code from your previous device.

Turn on automatic updates and set up other features

On the next screens, you can decide whether to share information with app developers and allow iOS to update automatically.

Set up Siri and other services

Next, you’ll be asked to set up or enable services and features, like Siri. On some devices, you’ll be asked to speak a few phrases so that Siri can get to know your voice.

If you signed in with your Apple ID, follow the steps to set up Apple Pay and iCloud Keychain.

Set up Screen Time and more display options

Screen Time gives you insight into how much time you and your kids spend on your devices. It also lets you set time limits for daily app use. After you set up Screen Time, you can turn on True Tone if your device supports it, and use Display Zoom to adjust the size of icons and text on your Home screen.

If you have an iPhone X or later, learn more about using gestures to navigate your device. If you have an iPhone with a Home button, you can adjust the click for your Home button.

Finish up

Tap «Get Started» to begin using your device. Make a safe copy of your data by backing up, and learn about more features in the user guide for your iPhone, iPad, or iPod touch.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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About eSIM on iPhone

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. Learn about setting up an eSIM, transferring your SIM, what to do if you can’t set one up, and how to erase an eSIM, if you ever need to.

You can install multiple eSIM profiles on an iPhone that supports eSIM. If your iPhone is unlocked, you can subscribe to several cellular plans.

What you need

• An iPhone XS, iPhone XS Max, iPhone XR, or later
• A wireless carrier that supports eSIM

eSIM on iPhone is not offered in mainland China. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd generation), and iPhone XS feature eSIM. Learn about using Dual SIM with two nano-SIM cards in mainland China, Hong Kong, and Macao.

How to set up an eSIM

If you purchased an iPhone 13 model from an Apple Retail Store or Apple Online Store in the United States, your iPhone won’t arrive with a SIM card installed. To activate your iPhone, turn it on, connect to a Wi-Fi network, and follow the onscreen instructions.

Otherwise, if you do need to set up an eSIM, you can scan the QR code your carrier gave you, use your carrier’s iPhone app, install an assigned plan, enter the information manually, or transfer an eSIM from your previous iPhone:

Scan a QR code

1. Open the Camera app and scan your QR code.
2. When the Cellular Plan Detected notification appears, tap it.
3. Tap Continue, at the bottom of the screen.
4. Tap Add Cellular Plan.

If you’re asked to enter a confirmation code to activate the eSIM, enter the number that your carrier provided.

Install an assigned cellular plan

With iOS 13 and later, some carriers can assign a cellular plan for you to install. Contact your carrier for more information.

If a plan was assigned to you, follow these steps:

1. When a notification appears that says Carrier Cellular Plan Ready to Be Installed, tap it.
2. In the Settings app, tap Carrier Cellular Plan Ready to Be Installed.
3. Tap Continue, at the bottom of the screen.

If you’re asked to «Transfer Cellular Plan» while setting up your iPhone, learn how to transfer your eSIM.

Use a carrier app

1. Go to the App Store and download your carrier’s app.
2. Use the app to purchase a cellular plan.

Enter the information manually

If necessary, you can manually enter your plan information. To enter your plan information manually, follow these steps:

1. Go to Settings.
2. Tap either Cellular or Mobile Data.
3. Tap Add Cellular Plan.
4. Tap Enter Details Manually, at the bottom of your iPhone screen.

Transfer an eSIM from your previous iPhone

To transfer an eSIM to your new iPhone, you can scan the QR code your carrier gave you, use your carrier’s iPhone app, or install an assigned cellular plan. When your cellular plan is activated on your new iPhone, the plan on your previous iPhone will deactivate.

If you can’t set up an eSIM

1. Make sure that carrier or carriers support eSIM.
2. Open Control Center: Swipe down from the upper-right corner of the screen. Then make sure that your carrier appears in the status bar. If not, try turning Airplane Mode on and off.
3. Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
4. If you still can’t set up your eSIM, contact your carrier.

Erase your eSIM

If you need to erase your eSIM, follow these steps:

1. Go to Settings.
2. Tap either Cellular or Mobile Data.
3. Tap the plan you want to erase.
4. Tap Remove Cellular Plan.

If you erase all content and settings from your iPhone, you can choose to erase your eSIM as well or keep it. If you want to cancel your cellular plan, you still need to contact your carrier.

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Using Dual SIM with an eSIM

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini, you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM. iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR, feature Dual SIM with a nano-SIM and an eSIM. 1

How can you use Dual SIM?

• Use one number for business and another number for personal calls.
• Add a local data plan when you travel outside of the country or region.
• Have separate voice and data plans.

With iOS 13 and later, both of your phone numbers can make and receive voice and FaceTime calls and send and receive messages using iMessage, SMS, and MMS. 2 Your iPhone can use one cellular data network at a time.

If you want to use 5G with Dual SIM on iPhone 12, iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, make sure that you have iOS 14.5 or later.

What you need

• An iPhone XS, iPhone XS Max, iPhone XR, or later with iOS 12.1 or later
• A wireless carrier that supports eSIM

To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won’t support CDMA. Contact your carrier for more information.

If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

Set up your cellular plan with eSIM

Use two phone numbers

Learn about Dual SIM status icons

Change your cellular data number

Manage cellular settings

Erase your eSIM

Set up your cellular plan with eSIM

On iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini, you can use two eSIMs for two or more cellular plans—two active at the same time—or a physical nano-SIM for a cellular plan and an eSIM for one or more other cellular plans.

On iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR, you can use a physical nano-SIM for a cellular plan and an eSIM for one or more other cellular plans. If you don’t have a nano-SIM and your carrier supports it, an eSIM can serve as your only cellular plan. The eSIM provided by your carrier is stored digitally in your iPhone.

You can store more than one eSIM in your iPhone, but you can use only one at a time. To switch eSIMs, tap Settings, tap either Cellular or Mobile Data, and then tap the plan you want to use. Then tap Turn On This Line.

Label your plans

After your second plan is activated, label your plans. For example, you can label one plan Business and the other plan Personal.

You’ll use these labels when you choose which phone number to use for making or receiving calls and messages, to designate a number for cellular data, and to assign a number to your contacts so you know which number you will use.

If you change your mind later, you can change your labels by going to Settings, tapping either Cellular or Mobile Data, and then tapping the number whose label you want to change. Then tap Cellular Plan Label and select a new label or enter a custom label.

Set your default number

Choose a number to use when you call or send a message to someone who isn’t in your Contacts app. With iOS 13 and later, choose which cellular plans you want to use for iMessage and FaceTime. With iOS 13 and later, you can choose either or both numbers.

On this screen, choose a number to be your default, or you can choose which number is to be used only for cellular data. Your other number will be your default. If you want your iPhone to use cellular data from both plans, depending on coverage and availability, turn on Allow Cellular Data Switching.

Use two phone numbers for calls, messages, and data

Now that your iPhone is set up with two phone numbers, here’s how to use them.

Let your iPhone remember which number to use

When you call one of your contacts, you don’t need to choose which number to use every time. By default, your iPhone uses the same number that you used the last time you called that contact. If you haven’t called that contact, your iPhone uses your default number. You can also specify which number to use for your calls with a contact. Follow these steps:

1. Tap the contact.
2. Tap Preferred Cellular Plan.
3. Tap the number you want to use with that contact.

Make and receive calls

You can make and receive phone calls with either phone number.

With iOS 13 and later, when you’re on a call, if the carrier for your other phone number supports Wi-Fi calling, you can answer incoming calls on your other number. When you’re on a call using a line that isn’t your designated line for cellular data, you need to turn on Allow Cellular Data Switching to receive calls from your other line. If you ignore the call and you have voicemail set up with your carrier, you’ll get a missed-call notification and the call will go to voicemail. Check with your carrier for Wi-Fi calling availability and find out whether additional fees or data usage applies from your data provider.

If you’re on a call and your other line shows No Service, either your carrier doesn’t support Wi-Fi calling or you don’t have Wi-Fi calling turned on. 3 It could also mean Allow Cellular Data Switching is not turned on. When you’re on a call, an incoming call on your other phone number will go to voicemail if you set up voicemail with your carrier. 4 However, you won’t get a missed-call notification from your secondary number. Call Waiting works for incoming calls on the same phone number. To avoid missing an important call, you can turn on call forwarding and forward all calls from one number to the other. Check with your carrier for availability and to find out whether additional fees apply.

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