Icloud to new iphone

If you can’t connect or sign in to iCloud

If you’ve set up your Apple ID and need help signing in to or using iCloud, follow these steps.

Get help signing into iCloud

Before you begin, check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting iCloud and make sure that you’re signed in to iCloud with the same Apple ID on all of your devices.

If you can’t remember your Apple ID or password

If you can’t remember your Apple ID, check these settings and services to find it. If you’ve forgotten your Apple ID password, learn how to reset it.

If you get a message that your Apple ID is locked or disabled

If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can’t sign in to any Apple services. Learn how to unlock your Apple ID.

If you can’t sign in to iCloud.com

Learn what to do if you have trouble signing in to iCloud.com.

If you’re not able to sign in using cellular data only

Make sure that your iPhone, iPad, or PC has a strong Internet connection and that you’ve turned on cellular data on your iPhone or iPad by going to Settings > Cellular or Mobile Data. If this setting is off, you might not be able to access your Apple ID and iCloud when not connected to a Wi-Fi network.

If you’re having trouble receiving verification codes, or your verification code is rejected

Learn how to get a verification code and sign in to iCloud with two-factor authentication. If your device is running iOS 8 or OS X Yosemite or earlier, sign in using two-step verification instead.

If you see a Could Not Create Apple ID or Could Not Set Up iCloud message

If you see one of these messages, it means that you have exceeded the number of new Apple IDs you can set up with iCloud on a single device in one year. Learn what to do.

Other password prompts you might see

If you are repeatedly prompted to enter your Apple ID password on your Mac or iOS device

• If you have recently restored your iPhone, iPad or iPod touch from an iCloud backup, the restore may not have completed. Stay connected to a reliable Wi-Fi network and power source until the restore finishes. Follow these steps if iCloud Backup couldn’t be completed or you can’t restore.
• If you recently changed your Apple ID password, you might need to update your sign-in information with iCloud services you use. Make sure that each service is using your updated sign-in information on your device.
• Check if you have Automatic Downloads enabled. If there is content ready to be downloaded, you may be prompted to enter your Apple ID and password to continue. Learn how to resume interrupted downloads.
• If you are an organizer, parent, or guardian of a Family Sharing group, check if the prompt is a request from a child family member to make an iTunes Store purchase. You can then approve or decline the request.

If you want to sign in to a third-party app but your password is rejected

If you want to access your iCloud information from a third-party app, you need to use an app-specific password. This helps protect your account by allowing you to sign in securely. Learn how to create and use app-specific passwords.

If you still need help

If you still need help signing in to iCloud, update your iPhone, iPad, and iPod touch to the latest version of iOS or iPadOS, and your Mac to the latest version of macOS. See the iCloud system requirements for more information.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

Use these steps to transfer information to your new device, then remove your personal information from your old device.

Before you sell, give away, or trade in your device, you should first transfer information to your new device, then remove your personal information from your old device.

You shouldn’t manually delete your contacts, calendars, reminders, documents, photos, or any other iCloud information while you’re signed in to iCloud with your Apple ID. This would delete your content from the iCloud servers and any of your devices signed in to iCloud.

If you still have your iPhone, iPad, or iPod touch

Follow these steps to transfer information to your new device, then remove your personal information from your old device.

Transfer information to your new device

If you have a new iPhone, iPad, or iPod touch, you can use Quick Start to automatically transfer information from your old device to your new device if you’re using iOS 11 or later. Use iCloud, iTunes, or the Finder to transfer information to your new device if you’re using iOS 10 or earlier.

If your phone number will change with your new device, add additional trusted phone numbers to your account to ensure you don’t lose access. If you no longer have access to your old phone number, you can generate a two-factor authentication code on your old device if needed.

Remove your personal information from your old device

1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
2. Back up your device.
3. Sign out of iCloud and the iTunes & App Store.
   • If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
   • If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
7. Contact your carrier for help transferring service to a new owner. If you aren’t using a SIM card with your device, you can contact them to get help transferring service to the new owner.
8. Remove your old device from your list of trusted devices.

When you erase your iPhone, iPad, or iPod touch, Find My [device] and Activation Lock are turned off.

If you no longer have your iPhone, iPad, or iPod touch

If the steps above weren’t completed and you no longer have your device, use these steps:

1. Ask the new owner to erase all content and settings using the above steps.
2. If you’re using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can’t follow either of the above steps, change your Apple ID password. This won’t remove personal information that’s stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. If you’re using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.

If you’re trading in an Android device to Apple

Before you send in an Android device to Apple as a trade-in, be sure to do the following:

• Back up your data.
• Erase the device.
• Remove any SIM cards, memory cards, cases, and screen protectors.

Contact your device’s manufacturer if you need help.

Learn more

• Make a backup of your iPhone, iPad, or iPod touch or restore from a backup.
• Remove all of your cards from Apple Pay.
• Get help if your iPhone, iPad, or iPod touch is lost or stolen.
• Learn about Activation Lock.
• No matter the model or condition, we can turn your device into something good for you and good for the planet. Learn how to trade in or recycle your iPhone, iPad, or iPod touch with Apple Trade In.

When you tap Erase All Content and Settings, it completely erases your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services. Your content won’t be deleted from iCloud when you erase your device.

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Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch

Transfer your personal data and purchased content to your new device using your previous device’s iCloud backup.

How to transfer your iCloud backup to your new device

1. Turn on your new device. A «Hello» screen should appear. If you’ve already set up your new device, you need to erase it before you can use these steps.*
2. Follow the steps until you see the Wi-Fi screen.
3. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup.
4. Sign in to iCloud with your Apple ID and password.
5. When asked, choose a backup. Make sure that it’s the correct one by checking the date and size of each. Learn what to do if you’re asked to update to a newer version of iOS or iPadOS.
6. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can’t remember the passwords, you can skip this step by tapping «Don’t have an Apple ID or forgot it.»
7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

* To erase your device that’s using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. On iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Erase All Content and Settings. This erases all data on your device. After you erase it, your device restarts and the «Hello» screen appears.

Finish up

After you transfer to your new iOS or iPadOS device, you might need to complete a few more steps to finish the process. If you have an Apple Watch, learn how to restore it from a backup and pair it with your new iPhone.

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Access iCloud Drive files from your iPhone and other devices

Use iCloud Drive to manage, view, edit and update file versions across all of your devices.

Use iCloud Drive on your iPhone, iPad, iPod touch, Mac, or PC

Set up iCloud Drive to keep your files up to date across your devices.

On your iPhone, iPad, and iPod touch with iOS 11 and later, you can access your files from the Files app when you have iCloud Drive set up. The Files app makes it easy to share your documents, collaborate in real time on your Pages, Numbers, and Keynote projects, and manage everything that you store in iCloud Drive.

If you don’t have the Files app on your device, update to iOS 11 or later. If you’re using iOS 9 or iOS 10, you can use the iCloud Drive app.

Automatically save Pages, Numbers, and Keynote files to iCloud Drive

You can update the settings on your iPhone, iPad, or iPod touch so that your documents automatically save to iCloud Drive, On My [device], or a third-party cloud service.

1. Go to Settings.
2. Choose to update the settings for Pages, Numbers, or Keynote.
3. Tap Document Storage.
4. Choose where you want to automatically save your documents.

If you choose iCloud Drive, changes you make to Pages, Numbers, and Keynote files on your Mac automatically save to iCloud Drive.

Add Desktop and Documents files to iCloud Drive

If you want to access files from your Mac on your other devices, you can add the Desktop and Documents folder to iCloud Drive.

Manage your iCloud Drive files while offline

If you’re offline and want to access, edit, and save documents in iCloud Drive, follow these steps first.

How to access files while you’re offline

To access your files offline, open the Files app on your iPhone, iPad, or iPod touch and follow these steps.

If you make changes to locally stored versions of your files while offline the changes won’t appear in iCloud Drive. Upload the updated versions of your files to iCloud Drive when you’re back online.

Upload files to iCloud Drive to save changes made offline

You can upload files to iCloud Drive from a Mac or PC by doing one of the following:

• Drag files from either your desktop or a folder window on your computer to the iCloud Drive window. You can also drag your files to a folder icon in the iCloud Drive window. If you drag to a folder icon, it’s highlighted to confirm that the item you’re dragging goes into the folder.

• Click the iCloud Drive upload button in the iCloud Drive toolbar. Select the files you want to upload, then click Choose.

If you don’t have enough space in iCloud for your upload, upgrade your iCloud storage or manage your iCloud storage to free up space.

When changes to your files upload to iCloud

The amount of time it takes for your changes to upload to iCloud depends on the app you’re using. Pages, Numbers, and Keynote regularly upload files to iCloud so you don’t lose any changes. Other apps upload your files to iCloud only after you save them to the iCloud Drive folder. To see your saved files on a Mac, go to Finder > iCloud Drive. On your iPhone, iPad, or iPod touch, go to the Files app. On a PC with iCloud for Windows, go to File Explorer > iCloud Drive.

If you still don’t see the latest changes or you see an «in-progress change» icon or the iCloud icon in the notification area (system tray), try to save a new document to the iCloud Drive folder. Then check the iCloud Drive folder to see if the changes appear.

Where to find missing files

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com, in the Files app on iOS 11 and later, in the Pages, Numbers, and Keynote apps, or in the iCloud Drive app on iOS 10 and iOS 9.

If you don’t see your files in any of those locations, set up iCloud Drive on all of your devices.

If you need to access a file that you deleted within the last 30 days, you can get it back from the Recently Deleted folder in the Files app, or on iCloud.com.

If your files don’t update to iCloud Drive

Check these things first:

• Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.
• Sign in to iCloud on all of your devices and turn on iCloud Drive.
• Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.
• Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
• Create a new document and save it to see if it uploads to iCloud. If it does, see if your other documents start uploading.

If you tried these steps and your files still don’t upload to iCloud, stay signed in to iCloud and save your updated files to a different folder on your Mac or PC. Then contact Apple Support for more help.

How to address a Resolve Conflict message

If you get a Resolve Conflict message when you open a file, choose the version of the document that you want to save. Then choose Keep to update the file in iCloud. This message means the file was updated on another device or from iCloud.com since the last time you signed in to iCloud.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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