If you buy apple

If Ask to Buy isn’t working

Learn what to do if you don’t see your Ask to Buy notifications, or if your child sees «Unable to Ask Permission» after asking your family group organizer to make a purchase.

If your Ask to Buy requests are missing

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, or Mac. If you still don’t see your Ask to Buy requests, check which Apple ID you’re signed in with, check your Family Sharing settings, and make sure that you’re on a supported device.

Open Notification Center on your iPhone, iPad, or iPod touch

• From the Lock screen, swipe up from the middle of the screen.
• From any other screen, swipe down from the center of the top of your screen.

Open Notification Center on your Mac

• In macOS Big Sur, click the date in the upper right corner of your screen. Notifications show up at the top of Notification Center.
• In macOS Catalina or earlier, click Notification Center icon in the upper right corner of your screen or swipe left with two fingers from the right edge of your trackpad. Then click Notifications at the top of Notification Center.

If your child sees an «Unable to Ask Permission» message

After Ask to Buy is turned on, and your child asks the organizer of your family group to approve a purchase in the iTunes & App Store, your child might see «Unable to Ask Permission. You can’t ask permission, because you have signed in with iCloud and iTunes accounts that are not associated with each other.»

When you see this message, check which Apple ID you’re signed in with, check your Family Sharing settings, and make sure that you’re on a supported device.

Check the Apple ID that you’re using for purchases

Make sure that you’re signed in to the iTunes & App Store using the same Apple ID that you selected for sharing content with your family. Learn how to use your own Apple ID for Family Sharing.

On your iPhone, iPad, or iPod touch

1. Go to Settings > [your name] > Family Sharing and tap your name.
2. Make a note of the Apple ID that you’re using.
3. Go back to Settings.
4. Tap [your name] > iTunes & App Store.
5. Make sure that you’re using the same Apple ID.

On your Mac

1. Choose Apple menu  > System Preferences.
2. Click Family Sharing, then click Details next to your name.
3. Make a note of the Apple ID that you’re using for family purchases.
4. Open App Store. Click [your name] > View Information.
5. Make sure that you’re using the same Apple ID.

On your Apple TV

1. From the Home Screen, go to Settings > Users and Accounts > iCloud.
2. Choose your name. Make a note of the Apple ID.
3. Click the menu button on the Apple TV remote to return to the Users and Accounts screen.
4. Choose [your name]’s Account.
5. Make sure that you’re using the same Apple ID.

Review your Family Sharing settings

If you’re the family organizer, you can go to your Settings or System Preferences to see if your family members’ accounts have Ask to Buy turned on.

On your iPhone, iPad, or iPod touch

1. Go to Settings.
2. Tap [your name] > Family Sharing.
3. If you’re the family organizer, make sure Purchase Sharing is turned on. Then you can tap a family member’s name to see if Ask to Buy is turned on for their account.

On your Mac

1. Choose Apple menu  > System Preferences.
2. Click Family Sharing.
3. If you’re the family organizer, click Purchase Sharing and make sure Share My Purchases is turned on. Then click Family Sharing to see if Ask to Buy is turned on for your family members’ accounts.

Make sure that you’re using a supported device

You need iOS 8 or later on your iPhone, iPad, or iPod touch, and OS X Yosemite or later on your Mac to set up or join a Family Sharing group. When you try to make a purchase on an unsupported device, you’ll still be asked to request permission. However, you won’t get a notification when the family organizer approves or declines the request. If the family organizer makes the purchase and your content doesn’t download automatically, you can tap the price again to download the item.

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Buy an AppleCare plan

Most Apple devices come with a limited warranty and up to 90 days of complimentary support. If your device is eligible, you can buy an AppleCare+ plan or an AppleCare Protection Plan for additional coverage.

Buy an AppleCare plan online

Get coverage for your eligible iPhone, iPad, Mac, Apple Watch, AirPods, or other device.

Buy an AppleCare plan on your device

1. On your iPhone, iPad, or iPod touch, open Settings.
2. Go to General > About.
3. Tap AppleCare+ Coverage Available. If you don’t see AppleCare+ Coverage Available, check to make sure that your device is eligible.
4. Follow the onscreen instructions to complete your purchase. You can see the price of the AppleCare plan when you follow these steps.

What’s covered?

Learn more

• If you still need help buying an AppleCare plan, contact Apple Support.
• In most countries and regions, you can buy AppleCare+ within 60 days of your device purchase. In Japan, you can buy AppleCare+ within 30 days of your device purchase. In China mainland, you can buy AppleCare+ on your device within 7 days of your device purchase or in an Apple Store within 60 days of your device purchase. (At the Apple Store, you’ll need to bring your proof of purchase, and we’ll inspect the device.)
• In some countries and regions, you can buy an AppleCare Protection Plan within 1 year of your purchase of an eligible Mac, Apple TV, or other device.

Apple’s Limited Warranty and AppleCare plan benefits are in addition to your consumer law rights. Not all products and buying options are available in all countries or regions.

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Apple Trade In

Turn the device you have into the one you want.

Get credit toward a purchase today.

Trade in when you buy a new product and we’ll apply the value toward your purchase or recycle your device for free. 1

Your device	Estimated trade-in value 1
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE (2nd generation)
iPhone SE (1st generation)

Shop for a new iPhone with your trade‑in credit.

Your device	Estimated trade-in value 1
iPad Pro
iPad
iPad Air
iPad mini

Shop for a new iPad with your trade‑in credit.

Your device	Estimated trade-in value 1
MacBook Pro
MacBook Air
MacBook
iMac Pro
iMac
Mac Pro
Mac mini

Shop for a new Mac with your trade‑in credit.

Your device	Estimated trade-in value 1
Apple Watch Series 6
Apple Watch SE
Apple Watch Series 5
Apple Watch Series 4
Apple Watch Series 3
Apple Watch Series 2
Apple Watch Series 1

Shop for a new Apple Watch with your trade‑in credit.

Recycle your device for free.

We believe every device has value. While it doesn’t qualify for trade-in value, just send us your device and we’ll recycle it for free.

Trading in has never been easier.

See how much your device is worth and save on a new one.

We’ll give you a quote for what your current device is worth online or in a store. Choose a new one that’s right for you, and apply your credit toward that device.

Easily transfer your data.

When you get your new device, just follow a few simple steps to safely transfer over your data and wipe the information from your current one. 2 And with iOS 15, you’ll have temporary access to all the iCloud storage you need to back up and transfer all your apps and data to your new device.

Here’s how to prep your:

Just mail it out, or bring it in.

Return it to us using the prepaid trade-in kit we send you. Or trade in at an Apple Store.

Trade in and get Apple Gift Card credit — even without a purchase.

Not ready for a new device? You can still trade in a current one. We’ll put the value on a gift card you can use to shop for Apple products and services.

Select your device to get a trade-in estimate without a purchase. 1

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner, diverting electronic waste from landfills. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.

And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside. *

Frequently Asked Questions

What is Apple Trade In?

What happens to my device once I trade it in or recycle it?

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take?

The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade‑in?

You can see the status of your trade-in by following the link in your confirmation email.

Will I receive the quoted value?

Our trade-in partner will inspect your device. If it’s in the condition described, we’ll credit your original payment method, up to the total purchase price. If there’s any remaining amount, you’ll receive an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote or reject it and have your device sent back to you for free.

If I buy a new device online with a trade-in, what kind of credit will I get?

If you buy an iPhone, iPad, Mac or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you’ll receive an Apple Store Gift Card via email.

Trade-in credit is issued after your device is received and inspected. The trade-in value is not deducted from the price of your new product before taxes are assessed.

How can I apply my trade-in value toward the purchase of a carrier-activated iPhone?

If you want to purchase a new iPhone by financing it through your carrier, and also want to add a trade-in to lower the cost, you’ll have to visit an Apple Store in person. A Specialist will help you select, purchase and activate your new iPhone. They’ll explain how Apple Trade In works. Be sure to back up your trade-in device before you bring it to an Apple Store.

How does the trade-in credit work in terms of taxes owed on my purchase?

Taxes will be charged based on the full price of your new device. Your trade-in value will be credited to your original payment method once your old device has been received and inspected.

How should I prepare my device before I trade it in?

What devices are eligible for Apple Trade In?

All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.

Can I cancel my trade‑in?

If you haven’t shipped your device yet, you can cancel your trade-in by visiting the status portal. If you’ve already shipped your device, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.

Do I have to include accessories like chargers and cables?

Can I trade in a device at an Apple Store?

Yes, the Apple Trade In program is available online as well as in all our retail stores.

Can I trade in or recycle more than one device at a time?

You can trade in as many devices as you like, but we accept only one device per transaction.

How do I pack my device for trade‑in?

Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. The kit includes instructions on how to prepare, pack and ship your device.

Where do I take my package for shipment?

Follow the shipping instructions provided by our trade‑in partners.

When will I get my Apple Store Gift Card?

It will be issued within 2 weeks of shipping your device.

How do I find my serial number?

What happens to my personal information after I send in my device?

Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

What if I can’t print my shipping label or find my shipping instructions?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?

To turn off Find My iPhone on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple ID, if necessary.
4. Turn off Find My iPhone.

To turn off via iCloud (if you do not have your physical device), follow this guide.

How do I reset my Apple device, and what else should I do before I trade it in?

Do I have to provide proof of purchase for the device I trade in?

How long do I have to send my device to you?

The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time to help ensure that you’ll get this value.

How do I get additional help with my trade‑in?

Contact our trade-in partner via the email or phone number in your confirmation e‑mail.

More Ways to Recycle

Bring any Apple device to an Apple Store in Canada and we will recycle it responsibly and at no cost. You can also contact recycling_canada@apple.com. If you live in one of the following Canadian provinces you can participate in electronics recycling by clicking the links below:

Independent recycling professionals can obtain removal instructions for the battery and other components that require selective treatment by calling Apple Support.

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