In app purchase android refund

How to get a refund on Google Play Store purchases

Sometimes, purchasing from the Play Store isn’t a happy experience. The app isn’t what it claimed to be, or the music is just rubbish. But if you want a refund, you need to act fast. Here’s how to return paid apps, games or media purchased in Google Play.

The process for a refund can differ depending on the kind of purchase that was made. Jump ahead to the section relevant to you.

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Know your statutory rights

In law, paid-for goods are generally covered by some basic principles: if they’re faulty or misdescribed, you should be given a repair, a replacement or a refund. It’s important to note that when consumer legislation talks about “satisfactory quality” they mean technical quality, not artistic: “this song doesn’t play” should trigger a refund, but “this song sounds like a bunch of drunks shouting into a bucket” doesn’t — unless the item wasn’t labeled properly and you thought you were getting the new Taylor Swift single.

With Google, the rights you have depend on what you’re buying and in some cases, what country you live in.

If you live in the EU, some purchases are subject to different rules:

• If you buy digital content such as in-app items, apps, games, music, or movies on Google Play, you waive an automatic statutory right of withdrawal and our standard refund rules apply.
• If you buy a service from a developer or another third party, even if you buy it on Google Play, contact the seller to withdraw and get a refund.

Free apps don’t qualify for consumer protection unless they kill your pets or damage your device. / © NextPit

How to return paid apps and games or in-app purchases

Google’s Android App return policy is simple: if you buy an Android app or game and you aren’t happy with it for any reason, you can return it within two hours for a full refund. After that two hour period is up, though, you have a 48-hour window during which a refund request can be processed by Google. After that, it’s up to the app developer to decide whether or not you should get your money back.

For in-app purchases, while it’s not easy to get a refund without the approval of the developer, you can try via the same process as with the 48-hour window.

To claim a refund within two hours of purchase:

1. Open the Google Play Store app.
2. Tap on the Menu icon and choose Order History.
3. Select the app or game you want to return.
4. Tap on Report a problem and select a problem from the drop-down menu.
5. Follow the on-screen instructions to get your money back and uninstall the app or game.

If the two hour period has already passed you won’t see a refund button; it will say Uninstall instead.

To claim a refund within 48 hours of purchase:

1. Open a web browser and go here.
2. Scroll down to «Order History» and find the order you want to return.
3. To the right of the order, click More.
4. Select Request a refund.
5. Complete the form and note that you would like a refund.

How to contact an app or game developer for a refund

On your mobile device:

1. Open the Google Play Store app.
2. Search for the app whose developer you want to contact.
3. Tap on the app.
4. Tap on ReadMore.
5. Hope that the contact information isn’t “M. Mouse, Disneyland”.

How to get a refund on an ebook

Google Play generally gives you a 7-day return period on books (30 days on educational titles through Google Play for Education) but there are some exceptions, such as books that were only available for a very short period of time. To make a refund request, you need to contact Google Play Customer Support.

How to get a refund on a Google Play movie purchase

If the video clip is defective, you can get a refund at any time within 65 days — but if you’ve simply decided that Killer Klowns from Outer Space isn’t really the movie for you, you’ve got only 7 days. That period only applies if you haven’t started watching the movie: if you get three minutes in and think “this is rubbish!” that’s your tough luck. The same rules apply to TV shows.

Refund rights on movies and music differ from country to country. / © Google

How to get a refund on a Google Play Music purchase

Once again, Google will happily refund your purchase if you haven’t streamed or downloaded it; as soon as you do either of those things Google will only consider a refund if the track is technically, not artistically, inadequate. You’ve got 7 days to request a refund, or 14 if you live in the European Union. To request a refund:

1. Using a web browser, go into your Play Store account.
2. Look for Order History and find the item you want to request a refund for.
3. Click on the menu icon.
4. Select Report A Problem.
5. Select I’d Like To Request a Refund.

If you don’t have access to a computer, you can contact the support team instead.

Have you tried to get a refund and been refused? What did you do? Let us know in the comments!

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Google Play Refund —Get Your Money Back for Anything From the Store

What the App Store is for iPhone users, Google Play is for the users of Android. It started as a platform where you could shop for smartphone apps, but it turned fast to a full-blown digital media store. Besides apps, you can buy music, books, movies, and TV programs on Google Play and use them on your smart device running a Google certified Android operating system.

Many apps and other downloadable digital content on Google Play are free, but many offer paid premium services, have in-app purchases, or cost money from the start. What happens if you pay for the latest installment of the Star Wars saga and then decide it’s not worth it? How about downloading a paid app that promises to fix your sleep schedule, yet it proves to be useless for your insomnia? You are probably going to look into how to get a refund on an app.

Google Play Refund Policy

Google Play offers original Google apps, but the majority come from third-party developers, which makes refunds a bit complicated. When it comes to asking for a refund, two rules apply to Google Play purchases in general:

• If it’s been less than 48 hours since you bought an app or made an in-app purchase, you can request your money back through Google Play
• If you bought movies, music, books, or other digital content, and it’s been more than 48 hours since the purchase, you might qualify for a refund

The refund policies differ depending on the item. All approved refunds are processed back using the original form of payment whenever that is possible.

Google Play Refunds for Apps, Games, and In-App Purchases

Wondering how to get a refund on play store? Google Play refund policies state that Google does not offer refunds for most purchases unless they honor the 48-hour rule. If you want to attempt to get a refund after that timeframe, you should contact the app developer directly. They will determine whether you qualify for a refund according to their policies and legal requirements.

If you uninstall a paid app via the Play Store app within two hours after you purchased it, you should get an automatic refund. It is possible to return a game or an app and get a refund only once. If you repurchase the same item, your refund rights will be voided.

Google Play Movies Refund

If you want to return a movie or TV program because it doesn’t play properly, Google Play recommends checking their tips to fix playback issues . In case you have other reasons, you might qualify for a refund under these rules:

• If you haven’t started watching yet and you changed your mind, you have seven days after purchasing to submit a refund request
• If the movie or other video content is faulty, unavailable, or it malfunctions, your refund request window is 65 days

Google Play Music Refund

If you want to cancel Google Play Music subscription, you can do it at any point, but charged payments are non-refundable. Once you cancel, you can still use the service until the end of the paid subscription period. You can also try the DoNotPay virtual credit card if you want to use the trial period, but don’t want to deal with possible charges.

In case you don’t like the item purchased through Google Play Music, you have seven days to change your mind, but only if you don’t download or stream it.

Google Play Books Refund

Google Play Books refunds fall into three categories depending on the type of the purchased item:

• E-books —Refunds are available within seven days of purchase, except for rentals, which are non-refundable. If the e-book is faulty, the refund window is 65 days
• Audiobooks —All sales are final, except for malfunctioning audiobooks which can be returned for a refund anytime
• Bundles —Full-bundle refunds are available within seven days of purchase unless you’ve downloaded or exported different books in the bundle. In case the item is not working, the refund window is 180 days

How to Request a Refund on Google Play

If you missed the two-hour window to uninstall the app and get an automatic refund, don’t sweat because all is not lost. You can still get your money back, but you should act fast as the next refund window closes after 48 hours. Here’s what to do:

1. Open your Google Play account in a web browser
2. Hit Order History
3. Find the item you wish to return
4. Choose Request a refund or Report a problem, and select the option that matches your situation the best
5. Fill out the form and make sure that you include a note stating that you’d like a refund
6. You will receive an email with the decision about your refund

Google Play Refunds via Email

If you miss the 48-hour window, your best bet is to contact the developers directly by finding their contact info in the Read More section on their app’s page on Google Play. In most situations, the companies behind apps and games on Google Play leave an email address for their customer support, where you can direct your refund request.

Alternatively, if everything else fails, you can try to contact the Google Play support team using chat or email, and persuade them that you should get a refund.

Google Play Refunds via Google Assistant

If you’re using a smart device with Google Assistant installed and enabled, you can ask it to deal with the refund for you. Fire it up by saying Ok, Google, and follow up with one of these sentences:

• Cancel my Google Play apps order
• I need a refund from Google Play
• I want a Google Play refund
• I paid for an app, but I want a refund
• How do I get a refund from Google Play

It should list your most recent orders and ask if you want to cancel them. As virtual assistants are still not perfect, it may show source links for more info, and you’ll have to deal with it manually. One more thing—it works only if you use US English.

Can you request a refund via

Yes / No

DoNotPay

Yes, but indirectly

Google Assistant

Phone

Letter

In-person

How Long Does a Google Play Refund Take?

In most cases, the refund decision email will reach you in 15 minutes, but it can take up to 4 business days. Once approved, the wait time for your money to come back depends on the original form of payment. You can find expected timeframes for most popular payment methods below:

Payment method

Estimated refund time Credit or debit card

3–5 business days

Google Play balance

3–5 business days Online banking

1–10 business days

Other Things to Note When Requesting a Refund on Google Play

Since Google Play has numerous products and services, refund policies can get complicated. Here are some things you should have in mind if you’re asking for a refund on Google Play:

• Play gift cards and cash top-ups are non-refundable unless required by law. The U.S. residents may request a refund for redeemed gift cards and codes for values lower than $10
• Gifts of Google Play credit or Google Play Books are refunded to the person who bought them and only before they’re redeemed. The refund window is three months
• If you manage to get a refund for an item that earned you Play Points, those points will be deducted from your balance and your level progress

How to Refund Google Play Items With DoNotPay

Dealing with Google Play refund policies can be exhausting and confusing. Figuring out what to do can take quite a lot of your precious time. That’s why you should let DoNotPay assist you with getting your money back. DoNotPay is user-friendly and straightforward. Here’s how it works:

1. Get DoNotPay in your web browser
2. When you log in, select Chargeback Instantly
3. Answer several direct questions about the payment method you used for the Google Play purchase and provide your bank details
4. Respond to the remaining questions about your case
5. Finalize the process by confirming your personal information

Once you’re done, DoNotPay will send your request to your bank and provide you with Visa and MasterCard regulations to strengthen your claim. DoNotPay’s virtual legal team can supplement the evidence for your case by contacting the merchant on your behalf.

DoNotPay Can Help you Get a Refund for Various Services

Don’t you just hate it when you buy a product or service and realize it’s not to your liking? Your money doesn’t need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment. We can help you request a refund from:

DoNotPay Protects Your Privacy and Finances

Sharing your credit card details online comes with certain risks, and it’s getting more difficult to tell good and bad websites apart. With DoNotPay’s virtual credit card generator , you will be able to protect your identity and bank account from cyber scammers.

Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials.

DoNotPay Has More Than Google Play Refund Trick s Up Its Sleeve!

Google Play refunds are not the only ones that DoNotPay can handle for you. For your gaming needs, you might check out how to get refunds for PlayStation , Xbox , and Steam . Have you ever had issues with getting your money back from United , Southwest , or American Airlines ? DoNotPay is the way to go if you want to settle those claims successfully.

Easy solutions to other legal and bureaucratic issues lay at your fingertips if you get DoNotPay in your web browser. Among other things, DoNotPay can help you to:

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