Iphone 11 display module replacement program

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Note: No other iPhone models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

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iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Note: No other iPhone models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

Источник

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Note: No other iPhone models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

Источник

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Note: No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Contact Apple Support to arrange mail-in service via the Apple Repair Center.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

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iPhone X Display Module Replacement Program FAQ: Everything you need to know

As the first completely redesigned iPhone in years, the iPhone X wasn’t without its share of issues when it launched. Apple seemingly fixed most of them via a stream of software updates, but many users have complained about persistent issues with the screen. And Apple’s finally doing something about it. At long last, Apple is launching an iPhone X Display Module Replacement Program to address lingering touch issues. Here’s everything you need to know:

What is the iPhone X Display Module Replacement Program?

Apple “has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module,” which could result in unresponsive or overly responsive displays. The replacement program swaps in a working module for free.

How do I know if my iPhone X model is affected?

If you’ve experienced one of the following issues your iPhone X is likely covered by this program: 1) The display, or part of the display, does not respond or responds intermittently to touch; or 2) The display reacts even though it was not touched. Otherwise, all iPhone X models could be affected, with no manufacturing date window.

I’ve experienced that! How do I check to see if my phone is eligible for a screen replacement?

Apple hasn’t provided a way to check for eligibility in the program, so you’ll need to have an Apple authorized technician check out your phone first.

How do I do that?

First, make sure your data is backed up to iCloud or iTunes. Then make an appointment to take your iPhone to an Apple Store or an Apple authorized service provider, or arrange a mail-in service. If your phone is eligible for repair, you can get it fixed immediately.

My screen’s cracked. Can I still get it fixed?

Yes, but Apple will force you to repair the screen first. If you have AppleCare+ for iPhone it will cost you $29 (assuming you haven’t already gotten two repairs in the past year). If you don’t have AppleCare, a screen repair will cost $279. Afterwards, the module replacement will be free.

How long will it take to repair the screen?

Apple doesn’t estimate the time of repair for this particular issue, but generally iPhone screen replacements take about an hour, so it will likely take about the same time.

Will the module replacement extend my warranty?

I have a similar problem with my iPhone XS. What should I do?

You should take it in for Apple service, but it’s not part of this particular program.

I already paid to fix my iPhone. Can I get a refund?

Most likely, yes, as long as the issues are related. Call Apple or the authorized retailer where you had your iPhone fixed and inquire about a refund.

How long does the program last?

Apple hasn’t set an end date for the module replacement program, but the program lasts for 3 years after the first retail sale of the unit. So if you bought your iPhone X on launch day, you have until Nov. 3, 2020 to get it fixed.

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