Iphone 6 questions to

Question: Q: iPhone 6 won’t turn on.

I just bought my iPhone 6 today. I put it on charger and it was charging the whole time when it suddenly turned off and won’t turn back on. What should I do? How did this happen?

Posted on Sep 21, 2014 2:02 AM

Helpful answers

So I was watching Netflix on my iPhone and it all of a sudden turned off. Now it was at 75% battery life, so I was surprised when it abruptly shut down. So, I tried to turn it back on and nothing happened. I plugged it into the wall and it did turn on, but it wouldn’t let me enter my passcode to get in. And then it shut off again. So once more I tried turning it back on and a message in a red circle showed up, but it went away so fast I couldn’t read it. I currently have it plugged into my laptop and have iTunes open but it’s not connecting to my computer or even turning on. Any ideas to what the problem could be?

Jan 29, 2015 8:22 PM

Im having the exact same issue though it keeps turning on and off repeatedly and i never see the lock or home screen. Iphone 6 64gb brand new. Anyone can help me?

Mar 2, 2015 3:32 PM

This just happened to me and I Just got the phone yesterday. I’m scared! I’ve held down the home button. Also held down the power button and nothing. Have it plugged into my computer with itunes on. UGH.

Jun 4, 2015 6:56 AM

I was having the same problem. I connected my iphone to a laptop and pressed the home button for about 30 secs until the apple logo appeared. Worked for me.

Mar 8, 2015 8:00 AM

I have an iPhone 6 with 64 gig of storage and I’ve had the same exact problem. This phone also freezes when trying to use the phone screen.

Jan 13, 2015 12:41 PM

The same happened to my 1 month old iphone (tempered glass plus spigen tough armour case protected). I took a photo, closed the iphone 6/64Gb — iOS 8.3 — 80% battery, by pressing the power button, as usual, put it into my pocket, and when I tried to use it again by pressing the home button to wake it up, it’s totally dead.

I haved a 3GS with similar problems (random shut-down when the battery is below 20%), so I use the same workarrounds and the one that worked was: connect it to the usb cable to the computer (I guess connecting to the line is fine too) and press power and home for 15 secs or so (by reading the Stalin73 message I guess it works just by pressing Home button) and the iphone restarted. I hope the problem will be found soon and fixed in a future release of iOS.

It’s unbelivable that this device have such kind of problems.

Apr 23, 2015 2:17 AM

Thanks for the help on holding the home screen and standby button for about 20 seconds to get it to start.

Jan 13, 2015 12:42 PM

Thank you so much! This help save me in a stitch!

Apr 19, 2015 1:01 PM

crap iPhone 6 but thanks, this helped me switch on my iPhone 6 finally

May 11, 2015 9:12 PM

My iPhone 6 has been having this problem for weeks. Will try what you suggest in your reply. But today. when i did a hard shut down. turn on. (held home button and on-off switch for about a minute) a red screen appeared after the start-up. Showed the gray screen with the apply logo. then red screen. then gray screen with apple and powered up OK. also been having some problems playing in car. (2011 BMW 528i)

thanks for your suggestions.

Dec 14, 2014 1:21 PM

Also having the same problem. iPhone 6 64mb. It shut off with

50% battery and will not turn on. Hopefully connecting to computer will work.

May 6, 2015 10:25 PM

Had the same issue, iPhone 6 shut off and wouldn’t turn on once it reached 20% battery. Had to plug it into my computer and then hold power and home together for 15 seconds. Phone’s back on thankfully.

Jun 2, 2015 10:45 PM

Purchase on March.2015

Issue raised : 21st June.2015

Issue : iPhone 6 Suddenly power OFF and and not getting turn ON.

Work Around : I have pressed centre button and power button — Not worked

Connected to iTune and device doen’t rcognised.

Jun 21, 2015 3:49 AM

Hello there, Markuuz14.

The following Knowledge Base article offers up some great steps for troubleshooting the issue you are describing:

1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
3. Connect the iPhone to the iPhone’s USB power adapter and let it charge for at least ten minutes.
4. After at least 30 minutes, if:
   • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
   • The low-battery image appears, even after the phone has charged for at least 20 minutes: See «iPhone displays the low-battery image and is unresponsive» symptom in this article.
   • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
   • If the display turns on, go to step 4.
   • If the display remains black, go to next step.
6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn’t appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Thanks for reaching out to Apple Support Communities.

Sep 23, 2014 7:40 AM

this happened to me just today , my 1 month old iphone 6 64 gb was charging i saw the screen at 47% and after 20 minutes when i pressed the home button the check it , it just wont turn on , i tried the power button but nothing helped then i called one of my friend who has previously owned an iphone he told me to hold the home and power button together which worked but im scared now, why is this happening i have saved money for this ohone for the past 1 year. kindly tell is this a harware issue or software issue or should i visit the nearest apple service center?

Jun 13, 2015 10:22 PM

Face is also never worked since upgrading to iOS 8. What the heck.

Jan 13, 2015 12:42 PM

I didn’t see your comment. OMG. Thank you. Holding down the power and home button together worked! Thank you for that advice. I was so freaking scared.

Jun 4, 2015 7:19 AM

If your iPhone 6 won’t turn on

Try a reboot press & hold power button & menu button hold both down until

You see the Apple Logo if this doesn’t work after trying a few times .

Make an Appointment at Apple Store .

Jul 18, 2015 1:52 AM

There’s more to the conversation

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Hello there, Markuuz14.

The following Knowledge Base article offers up some great steps for troubleshooting the issue you are describing:

1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
3. Connect the iPhone to the iPhone’s USB power adapter and let it charge for at least ten minutes.
4. After at least 30 minutes, if:
   • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
   • The low-battery image appears, even after the phone has charged for at least 20 minutes: See «iPhone displays the low-battery image and is unresponsive» symptom in this article.
   • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
   • If the display turns on, go to step 4.
   • If the display remains black, go to next step.
6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn’t appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Thanks for reaching out to Apple Support Communities.

Sep 23, 2014 7:40 AM

My iPhone 6 has been having this problem for weeks. Will try what you suggest in your reply. But today. when i did a hard shut down. turn on. (held home button and on-off switch for about a minute) a red screen appeared after the start-up. Showed the gray screen with the apply logo. then red screen. then gray screen with apple and powered up OK. also been having some problems playing in car. (2011 BMW 528i)

thanks for your suggestions.

Dec 14, 2014 1:21 PM

I have an iPhone 6 with 64 gig of storage and I’ve had the same exact problem. This phone also freezes when trying to use the phone screen.

Jan 13, 2015 12:41 PM

Thanks for the help on holding the home screen and standby button for about 20 seconds to get it to start.

Jan 13, 2015 12:42 PM

Face is also never worked since upgrading to iOS 8. What the heck.

Jan 13, 2015 12:42 PM

So I was watching Netflix on my iPhone and it all of a sudden turned off. Now it was at 75% battery life, so I was surprised when it abruptly shut down. So, I tried to turn it back on and nothing happened. I plugged it into the wall and it did turn on, but it wouldn’t let me enter my passcode to get in. And then it shut off again. So once more I tried turning it back on and a message in a red circle showed up, but it went away so fast I couldn’t read it. I currently have it plugged into my laptop and have iTunes open but it’s not connecting to my computer or even turning on. Any ideas to what the problem could be?

Jan 29, 2015 8:22 PM

Im having the exact same issue though it keeps turning on and off repeatedly and i never see the lock or home screen. Iphone 6 64gb brand new. Anyone can help me?

Mar 2, 2015 3:32 PM

I was having the same problem. I connected my iphone to a laptop and pressed the home button for about 30 secs until the apple logo appeared. Worked for me.

Mar 8, 2015 8:00 AM

Thank you so much! This help save me in a stitch!

Apr 19, 2015 1:01 PM

The same happened to my 1 month old iphone (tempered glass plus spigen tough armour case protected). I took a photo, closed the iphone 6/64Gb — iOS 8.3 — 80% battery, by pressing the power button, as usual, put it into my pocket, and when I tried to use it again by pressing the home button to wake it up, it’s totally dead.

I haved a 3GS with similar problems (random shut-down when the battery is below 20%), so I use the same workarrounds and the one that worked was: connect it to the usb cable to the computer (I guess connecting to the line is fine too) and press power and home for 15 secs or so (by reading the Stalin73 message I guess it works just by pressing Home button) and the iphone restarted. I hope the problem will be found soon and fixed in a future release of iOS.

It’s unbelivable that this device have such kind of problems.

Apr 23, 2015 2:17 AM

Also having the same problem. iPhone 6 64mb. It shut off with

50% battery and will not turn on. Hopefully connecting to computer will work.

May 6, 2015 10:25 PM

crap iPhone 6 but thanks, this helped me switch on my iPhone 6 finally

May 11, 2015 9:12 PM

Had the same issue, iPhone 6 shut off and wouldn’t turn on once it reached 20% battery. Had to plug it into my computer and then hold power and home together for 15 seconds. Phone’s back on thankfully.

Jun 2, 2015 10:45 PM

This just happened to me and I Just got the phone yesterday. I’m scared! I’ve held down the home button. Also held down the power button and nothing. Have it plugged into my computer with itunes on. UGH.

Jun 4, 2015 6:56 AM

I didn’t see your comment. OMG. Thank you. Holding down the power and home button together worked! Thank you for that advice. I was so freaking scared.

Jun 4, 2015 7:19 AM

Question: Q: iPhone 6 won’t turn on. More Less

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iPhone or Android? 6 questions to ask yourself before deciding (updated)

Not sure whether to spring for an iPhone or go the Android way? Well, there’s more to the decision than just flipping a coin.

My advice? Don’t pick a new iPhone or Android smartphone until you answer six crucial questions for yourself, starting with…

1. Do smartphones scare you?

When you fiddle with the latest and greatest phones at your local carrier store, do you feel like a deer in the headlights?

Afraid you’ll break something if you tap one of the little icons on the screen?

If so, think twice about Android. Personally, I’m a sucker for all the settings and personalization options on an Android phone, but the thicket of menus and sub-menus may feel bewildering for beginners, or anyone easily frustrated by tricky phone interfaces.

The iPhone, on the other hand, boasts (if you ask me) a clean, simple interface that’s perfect for smartphone novices, while also jettisoning the extra “menu” and “back” buttons that make navigating the standard Android interface such a chore.

2. Do you want a physical QWERTY keypad?

Tapping out lengthy messages on a virtual keypad can be royal pain if you have clumsy fingers, and even those with nimble fingertips may prefer the feel of actual keys to a slippery glass touchscreen.

So if a physical QWERTY keypad is a must, go with Android. Several makes and models of Android phones with roomy, full-on keypads are available. In some cases, the keyboards slide out from behind the touchscreen (like so), while others sit on the front of the phone, just beneath the display.

Apple, on the other hand, shows no signs of making an iPhone with a physical keypad—and while it is possible to connect a wireless Bluetooth keyboard to, say, the iPhone 4S, you’d also have to tote the keyboard accessory wherever you go.

3. Do you depend on Gmail and Google Calendar?

One of the beauties of Android is that the initial setup process is a piece of cake—for Google users, anyway.

If you have a Google account, you can take your new Android phone out of its box, power it up, sign in with your Google ID and password, and presto! All your Gmail messages, mailboxes, Google contacts and calendars will start syncing to your handset automatically. It’s a beautiful thing.

Dedicated Google users who go with the iPhone won’t have too tough a time setting up their Gmail or calendars; dealing with Google contacts is another story, however. A secondary service called Google Sync will help keep all your Google contacts synchronized with the iPhone Address Book, but setting it up is a rather lengthy, tedious process.

4. Do you use a Mac?

Just as Gmail and Google Calendar users will have an easy transition to an Android phone, so will Mac users glide right into an iPhone—particularly if you’re storing your contacts in the Mac OS X Address Book and using iCal for your calendars.

The desktop iTunes software will quickly sync all your Address Book contacts and iCal calendars to a new iPhone (along with all your apps and music, of course), while Apple’s new iCloud service (coupled with iOS 5, the latest version of the iPhone system software) will coordinate all your desktop and iPhone contacts and events wirelessly, no cords required.

5. Want to play Flash videos?

Ever visit a website on a smartphone, only to see a blank panel on the page that reads “Adobe Flash plug-in required”?

That’s because some of the snazziest sites on the web depend on a technology called “Flash” for displaying videos and fancy graphical menus—and without Flash, those sites won’t function properly.

The latest Android phones do support Flash content, meaning just about any site on the web should render properly—and completely.

That’s not the case with the iPhone, though. Indeed, Apple has been openly critical about Flash technology (the late Steve Jobs once called it a battery hog, a slow-poke, and a security concern) and has essentially declared both the iPhone and iPad to be Flash-free zones.

Keep in mind, however, that more and more Flash-heavy websites offer alternate versions tailored for non-Flash smartphones like the iPhone—a development that may eventually render mobile Flash support a moot point.

6. Are you an app addict?

While Android boasts one of the liveliest communities of app makers around, Apple’s App Store is the undisputed king of mobile applications. Its shelves are stocked with 500,000 apps and counting (compared to a still quite healthy 350,000 or so for Google’s Android Market), and the most interesting and exciting applications and tend to be built for the iPhone first.

Angry Birds, for example, didn’t land on Android until nearly a year after debuting on the iPhone, while Android users had to wait nearly a year and a half for their own version of the wildly popular Instagram.

Still debating whether to go with Android or the iPhone? Let me know!

Note: This updated and revised post was first published in August 2011.

Please read the community policy before posting a comment. I welcome calm, constructive, and helpful comments on this article; however, I will delete any comment threads that veer into angry, fanatical “iPhone vs. Android” territory.

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