Iphone call but no sound

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you can’t hear a person’s voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do.

Check your sound settings

If your device has a Ring/Silent switch, move the switch forward—toward the device’s display—so that orange isn’t showing. If you’re using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure that Silent Mode is off.

Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Clean your receivers and speakers

Remove all screen protectors, films, or cases from your device. Check the speaker opening to see if it’s blocked or dirty. On iPhone only, make sure that the receiver is not blocked or dirty. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

Check the sound on your device

Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don’t hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service. Contact Apple Support for iPhone, iPad, or iPod touch.

Try making a call

If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can’t hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

FaceTime isn’t available in all countries or regions.

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Question: Q: No sound during calls.

Weird problem I’m having with an Apple iPhone 7. When I make or receive a call, everything goes through like normal but when either side of the call answers, nobody can hear anything. Yesterday I did a hard restart to try and fix it and it got hung in a boot loop. Did the connected to iTunes software update, then a restore. Phone worked great until I still couldn’t haven’t a successful call, so I decided to reset the network settings. Boot loop again. So I put it in DFU mode and restored it. The DFU restore was successful, so that leads me to believe there isn’t a hardware issue. All apps work and nothing new has happened with the phone. I simply can not talk to someone during a call. I’ve also tried putting it on speaker and back off, mute on and back off, still no change. They can’t hear me and I can’t hear them. I recorded a clip on voice memos and it is fine so I feel like the microphone/speaker/phone is fine. Any ideas? What do?

iPhone 7, iOS 11.2.5

Posted on Feb 17, 2018 7:17 PM

All replies

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Hmm, it seems like you’ve performed all of the standard debugging steps.

You might consider a Genius Bar appointment to have the phone checked:

Feb 18, 2018 12:54 PM

I may do that BUT I think I have it narrowed down to an issue with my service provider. I have another iPhone (6s) that is provided by my job through a different provider. I finally got a call to be succesful to my other phone after several attempts, and I noticed static and weird noises on both phones. I called a friend later and everything was ok. Shortly thereafter, I got another phone call (yes, I use a phone a lot. Hence having two.) and it kept dropping. Swapped to my work phone, and it’s all good. It almost seems to be certain locations causing the issue. Thanks for everyone’s help!

Feb 18, 2018 3:04 PM

Also, if your carrier supports it, try testing the calls with VoLTE turned off. You’ll find this under settings>cellular>cellular data options and try using data only. It that makes a difference, then it’s definitely a network problem.

Feb 18, 2018 6:12 PM

I just tried what you mentioned and still no change. I just talked to my service provider and they said everything looks fine and all carrier settings are correct. This is driving me nuts, last night I was able to make one successful call but it had random moments of static, popping, and slow motion voice. Guess it’s time for a new phone.

Feb 18, 2018 6:16 PM

Question: Q: No sound during calls. More Less

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Question: Q: No sound only during phone calls??

Hi. My iPhone 4 is working fine, speakers, mic, sensor, camera, etc. is ok. when i make a call in skype everything is fine, i can hear everything and they can hear me just perfect. But the problem is when i’m making or reciving a phone call, i can’t hear and they can’t hear me. speaker, mic, everything is working fine in apps, itunes. record normal video, music and video playback with normal audio, ussing headphones, speaker or bluetooth is ok in apps and itunes. the problem is only with phone calls, phone audio is not working. incomming call phone rings perfect, outgoing call going well until the call is answered, no audio during phone calls, sending sms, internet, wifi, everything is ok but there is not audio during calls. Please any advice? some help please. Already reset all content and setings, latest version of iOS 4.3.3, phone is restored but the problem remains. HELP ME PLEASE.

iPhone 4, iOS 4.3.2

Posted on May 23, 2011 3:09 PM

Helpful answers

No voice/sound during calls only.

Any Expert out there , pls help 🙂

Sep 23, 2013 12:25 PM

Me too. I can hear caller but they cant hear me!

Sep 23, 2013 1:00 PM

I’m having this problem now, ever since I updated to the new iOS 7 on my iphone 4. I’ve tried everything hard reset, soft reset, turning phone off and back on, hitting speaker repeatedlywhile in voice mail but nothig works. This can’t be a hardware issue because up until I updated the software I was not having any issues with my phone. I’ve done the whole cleaning of the ear jack, making sure the phone was not in silent mode, which has never been a problem before. I still haven’t seen anyone with a solution to this problem. Is there anyone out there with one? It’s getting really old having to turn my phone on speaker to have a conversation!!

Sep 26, 2013 3:58 AM

I have a similar problem. all sounds, mic, speaker, etc work but not during calls. But I cant even hear on loudspeaker! When I receive/make a call when answered it automatically has the speaker on, but no sound. If I click it nothing happens. If I put the volume up nothing happens. If I turn on hearing mode, still nothing.

I have had this on and off.. but since Ios7 there is no solution it seams. No restarting or reseting will do.

Can someone please help, I would love to be able to make calls on the iPHONE!!

Oct 14, 2013 10:51 AM

I have the same issue, no sound what so ever from speakerphone, earpiece, headphones and the other end can’t hear during calls. All 3rd party Apps such as skype work, just not the phone app. It is driving me crazy and i need a solution ASAP, somebody please please help us all!! APPLE HELP!!

Feb 19, 2012 9:40 AM

i have the same fault after ios 7 upgrade. what was your fix

Oct 14, 2013 3:18 AM

I had all these same problems/symptoms. If, after receiving an incoming call or having someone pick up on an outgoing call, I hit the speakerphone button then I could complete the call with speakerphone. I spent three hours at the Apple store only to be told it was a hardware issue and that I could live with it or buy a new phone. I decided to live with it but it quickly became a pain to always have to use speakerphone with calls. If you have the same problem-I may have an answer. I tried EVERYTHING I found online and nothing worked for me until I found my answer by accident. I was trying to listen to a voice mail someone left when I realized I had the same problem for VM’s as I did for calls. I hit the speaker button inside VM (upper right corner) so I could at least hear the VM. One day while listening to a VM this way I got really mad and hit the speaker button 4-5 times in a row as I was very angry! It ended on speaker off but as I went to hit the button again I could hear a little bit out of the earpiece! I quickly hit the sound up button on the side of the phone and turned the sound way up and it was working! It lasted about three calls and then stopped working again. When it stopped during a call I tried hitting the speaker button a few times on the keypad during the call but it didn’t work so I finished the call on speaker. As soon as the call was over I went into VM, played an old VM and hit the speaker button there until it started working again. It took about 7 times but did work! This time it lasted over a wekk then I went through the whole process again. This third time has now lasted 2 months and is still working perfectly for me. I know this is long but if it works for anyone else it’s worth it! I don’t know why the speaker button on calls didn’t fix it, only in VM and maybe it will be different for others, but I’m convinced it is some weird software issue and until they solve it, I have this little trick working for me. Good Luck!

May 8, 2012 11:51 AM

I have had the exact same problem for quite some time. everything works besides from sound and mic when making phone calls. Have tried al tricks in the book that I could find but still no improvement.

May 31, 2011 2:44 PM

I had the same issue and solved it by disabling and later again enabling the Noise Cancelation. This setting can be found via Settings -> General -> Accessibility -> (Hearing) Phone Noise Cancellation.

Oct 19, 2013 4:01 AM

are you sure restore is gona work?

did you try it yourself?

Jan 9, 2012 2:31 PM

My solution: I removed my Otterbox cover, and switched on the sound switch on the upper left hand side. It had been moved to an off position — happens with protective covers.

Mar 21, 2013 6:39 AM

this is only valid for iphone 5. noise cancellation is not an option in iphone 4 and 4s. I still could not find soultion to this problem for my iphone 4. waiting for a new ios update 7.0.3. they may have a fix for this fault. wish if i had the option to roll back to IOS 6.

Oct 19, 2013 6:36 AM

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I have had the exact same problem for quite some time. everything works besides from sound and mic when making phone calls. Have tried al tricks in the book that I could find but still no improvement.

May 31, 2011 2:44 PM

Excatly same problemwith me also. Please help.

May 31, 2011 6:32 PM

Same problem for me also!! Apple! Please Help.

Jun 3, 2011 8:54 PM

I have the same problem . I buy from singapore past two month ago,, My phone also it same problem ..Help me pls.

Jun 6, 2011 3:38 AM

Same problem. This is the n-th thread about the same issue, today. It seems to be a mass issue. Solution very welcome.

Jun 6, 2011 10:27 AM

FYI, while plugging in an headset (without mic) on the Iphone4, the mic (on the iphone) works normaly. It seems the switch function for the mic is reversed. Any way to solve this bug ?

Jun 6, 2011 10:43 AM

my phone have the same problem. i hear nothing when i make a phone call. but whenever i switch it in speaker mode or using handsfree, i can hear the voice.

i’m a newbie in iPhone, when system offer me to upgrade to OS 4.3.5 i did upgrade it. and now the problem comes

Aug 8, 2011 12:00 AM

same problem, come on Apple. lets work on it

Iphone 4 verizon.

Aug 31, 2011 8:04 AM

Hey. I have iphone 4 white factory unlocked,it was working fine when i purchased it and after a few days i updated it to 4.3.5

Now whenever i recieve a call or make a call there is no voice in ear piece and neither can the person on other end hear me. I even tried to put on the speaker and make a call but nothing changed. I tried the handsfree but then again nothing happened.

On the other end when i tested its recording through voice memo,everything works(SPEAKER,MIC,EAR PIECE AND HANDSFREE). Speakers even work when im using youtube,games and ipod.

Everything works fine but when on call speaker,mic,earpiece and handsfree. I just bought my iPhone From England and im not in ENGLAND OR USA to claim my warrenty. Im In Pakistan and i have no apple stores here to claim my warrenty.

Источник

Question: Q: No sound only during phone calls??

Hi. My iPhone 4 is working fine, speakers, mic, sensor, camera, etc. is ok. when i make a call in skype everything is fine, i can hear everything and they can hear me just perfect. But the problem is when i’m making or reciving a phone call, i can’t hear and they can’t hear me. speaker, mic, everything is working fine in apps, itunes. record normal video, music and video playback with normal audio, ussing headphones, speaker or bluetooth is ok in apps and itunes. the problem is only with phone calls, phone audio is not working. incomming call phone rings perfect, outgoing call going well until the call is answered, no audio during phone calls, sending sms, internet, wifi, everything is ok but there is not audio during calls. Please any advice? some help please. Already reset all content and setings, latest version of iOS 4.3.3, phone is restored but the problem remains. HELP ME PLEASE.

iPhone 4, iOS 4.3.2

Posted on May 23, 2011 3:09 PM

All replies

No voice/sound during calls only.

Any Expert out there , pls help 🙂

Sep 23, 2013 12:25 PM

Me too. I can hear caller but they cant hear me!

Sep 23, 2013 1:00 PM

I’m having this problem now, ever since I updated to the new iOS 7 on my iphone 4. I’ve tried everything hard reset, soft reset, turning phone off and back on, hitting speaker repeatedlywhile in voice mail but nothig works. This can’t be a hardware issue because up until I updated the software I was not having any issues with my phone. I’ve done the whole cleaning of the ear jack, making sure the phone was not in silent mode, which has never been a problem before. I still haven’t seen anyone with a solution to this problem. Is there anyone out there with one? It’s getting really old having to turn my phone on speaker to have a conversation!!

Sep 26, 2013 3:58 AM

I have a similar problem. all sounds, mic, speaker, etc work but not during calls. But I cant even hear on loudspeaker! When I receive/make a call when answered it automatically has the speaker on, but no sound. If I click it nothing happens. If I put the volume up nothing happens. If I turn on hearing mode, still nothing.

I have had this on and off.. but since Ios7 there is no solution it seams. No restarting or reseting will do.

Can someone please help, I would love to be able to make calls on the iPHONE!!

Oct 14, 2013 10:51 AM

I have the same issue, no sound what so ever from speakerphone, earpiece, headphones and the other end can’t hear during calls. All 3rd party Apps such as skype work, just not the phone app. It is driving me crazy and i need a solution ASAP, somebody please please help us all!! APPLE HELP!!

Feb 19, 2012 9:40 AM

i have the same fault after ios 7 upgrade. what was your fix

Oct 14, 2013 3:18 AM

I had all these same problems/symptoms. If, after receiving an incoming call or having someone pick up on an outgoing call, I hit the speakerphone button then I could complete the call with speakerphone. I spent three hours at the Apple store only to be told it was a hardware issue and that I could live with it or buy a new phone. I decided to live with it but it quickly became a pain to always have to use speakerphone with calls. If you have the same problem-I may have an answer. I tried EVERYTHING I found online and nothing worked for me until I found my answer by accident. I was trying to listen to a voice mail someone left when I realized I had the same problem for VM’s as I did for calls. I hit the speaker button inside VM (upper right corner) so I could at least hear the VM. One day while listening to a VM this way I got really mad and hit the speaker button 4-5 times in a row as I was very angry! It ended on speaker off but as I went to hit the button again I could hear a little bit out of the earpiece! I quickly hit the sound up button on the side of the phone and turned the sound way up and it was working! It lasted about three calls and then stopped working again. When it stopped during a call I tried hitting the speaker button a few times on the keypad during the call but it didn’t work so I finished the call on speaker. As soon as the call was over I went into VM, played an old VM and hit the speaker button there until it started working again. It took about 7 times but did work! This time it lasted over a wekk then I went through the whole process again. This third time has now lasted 2 months and is still working perfectly for me. I know this is long but if it works for anyone else it’s worth it! I don’t know why the speaker button on calls didn’t fix it, only in VM and maybe it will be different for others, but I’m convinced it is some weird software issue and until they solve it, I have this little trick working for me. Good Luck!

May 8, 2012 11:51 AM

I have had the exact same problem for quite some time. everything works besides from sound and mic when making phone calls. Have tried al tricks in the book that I could find but still no improvement.

May 31, 2011 2:44 PM

I had the same issue and solved it by disabling and later again enabling the Noise Cancelation. This setting can be found via Settings -> General -> Accessibility -> (Hearing) Phone Noise Cancellation.

Oct 19, 2013 4:01 AM

are you sure restore is gona work?

did you try it yourself?

Jan 9, 2012 2:31 PM

My solution: I removed my Otterbox cover, and switched on the sound switch on the upper left hand side. It had been moved to an off position — happens with protective covers.

Mar 21, 2013 6:39 AM

this is only valid for iphone 5. noise cancellation is not an option in iphone 4 and 4s. I still could not find soultion to this problem for my iphone 4. waiting for a new ios update 7.0.3. they may have a fix for this fault. wish if i had the option to roll back to IOS 6.

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