Iphone delete all data

Что нужно сделать перед продажей, передачей либо обменом iPhone, iPad или iPod touch с доплатой

Выполните эти действия, чтобы перенести информацию на свое новое устройство, а затем удалить личную информацию со старого устройства.

Прежде чем продавать, передавать или обменивать свое устройство с доплатой, следует перенести свою личную информацию на новое устройство, а затем удалить ее со старого устройства.

Не удаляйте вручную контакты, календари, напоминания, документы, фотографии и другую информацию iCloud, когда выполнен вход в учетную запись iCloud с использованием вашего идентификатора Apple ID. Это приведет к удалению содержимого с серверов iCloud и всех устройств, подключенных к учетной записи iCloud.

Если iPhone, iPad или iPod touch все еще у вас

Выполните эти действия, чтобы перенести информацию на свое новое устройство, а затем удалить личную информацию со старого устройства.

Перенос информации на новое устройство

Если вы используете iOS 11 или более позднюю версию и у вас появилось новое устройство iPhone, iPad или iPod touch, можно воспользоваться функцией «Быстрое начало» для автоматического переноса данных со старого устройства на новое. Если вы используете iOS 10 или более раннюю версию, воспользуйтесь iCloud, iTunes или Finder для переноса данных на новое устройство.

Если ваш номер телефона изменится вместе с новым устройством, добавьте дополнительные доверенные номера телефонов в свою учетную запись, чтобы не потерять доступ. Если у вас больше нет доступа к старому номеру телефона, можносгенерировать код двухфакторной аутентификации на вашем старом устройстве, если это необходимо.

Удаление личной информации со старого устройства

1. Если ваш iPhone объединен в пару с часами Apple Watch, разорвите пару.
2. Создайте резервную копию данных на устройстве.
3. Выполните выход из iCloud, iTunes Store и App Store.
   • Если используется ОС iOS 10.3 или более поздней версии, перейдите в меню «Настройки» > [ваше имя]. Прокрутите вниз и нажмите «Выйти». Введите пароль для идентификатора Apple ID и нажмите «Выключить».
   • Если используется ОС iOS 10.2 или более ранней версии, перейдите в меню «Настройки» > iCloud > «Выйти». Нажмите кнопку «Выйти» еще раз, нажмите «Удалить с [устройство]» и введите свой пароль к Apple ID. Перейдите в меню «Настройки» > «iTunes Store и App Store» > Apple ID > «Выйти».
4. Если в дальнейшем вы не планируете пользоваться телефонами Apple, отмените регистрацию в службе iMessage.
5. Вернитесь на экран «Настройки» и нажмите «Основные» > «Перенос или сброс [устройство]» > «Стереть контент и настройки». Если включена служба «Найти [устройство]», может потребоваться ввести идентификатор Apple ID и пароль. Если вы используете устройство с eSIM, выберите вариант удаления данных с устройства и профиля eSIM, когда появится соответствующий запрос.
6. Если появится запрос на ввод пароля устройства или пароля ограничений, введите его. Затем нажмите «Стереть [устройство]».
7. Свяжитесь с оператором связи, чтобы получить помощь по передаче прав на услуги новому владельцу. Если с устройством не используется SIM-карта, вы можете связаться с оператором связи и получить консультацию по передаче прав на услуги новому владельцу.
8. Удалите старое устройство из списка доверенных устройств.

При удалении информации с iPhone, iPad или iPod touch блокировка активации для функции «Найти [устройство]» отключается.

Если iPhone, iPad или iPod touch уже не у вас

Если описанные выше действия были выполнены не полностью и устройства у вас уже нет, сделайте следующее.

1. Попросите нового владельца стереть весь контент и настройки, как описано выше.
2. Если на устройстве используется служба iCloud и функция «Найти [устройство]», войдите в свою учетную запись на странице iCloud.com/find или в приложении «Локатор» на другом устройстве, выберите нужное устройство и нажмите «Стереть». Стерев данные с устройства, нажмите «Удалить из учетной записи».
3. Если не удается выполнить ни одно из предложенных действий, измените пароль к Apple ID. В этом случае личная информация на вашем прежнем устройстве не будет удалена, но новый владелец также не сможет удалить ее из iCloud.
4. Если в дальнейшем вы не планируете пользоваться телефонами Apple, отмените регистрацию в службе iMessage.
5. Если вы используете службу Apple Pay, на веб-сайте iCloud.com можно удалить данные о кредитных и дебетовых картах. Выберите «Настройки учетной записи», чтобы увидеть, какие устройства используют Apple Pay, затем щелкните устройство. Нажмите «Удалить» напротив пункта Apple Pay.
6. Удалите старое устройство из списка доверенных устройств.

Отправка устройства Android в компанию Apple для обмена с доплатой

Перед отправкой устройства Android в компанию Apple для обмена с доплатой необходимо выполнить следующие действия.

• Резервное копирование данных.
• Сотрите данные с устройства.
• Извлеките все SIM-карты, карты памяти, чехлы и защитные пленки для экрана.

Если вам нужна помощь, обратитесь к производителю устройства.

Дополнительная информация

• Создайте резервную копию данных iPhone, iPad или iPod touch либо выполните восстановление из резервной копии.
• Удалите все свои карты из Apple Pay.
• Узнайте, что делать в случае утери либо кражи iPhone, iPad или iPod touch.
• Сведения о блокировке активации.
• Независимо от модели или состояния устройства, мы можем превратить его во что-нибудь хорошее для вас и для планеты. Узнайте, как сдать iPhone, iPad или iPod touch по программе Apple Trade In в счет оплаты нового устройства или на утилизацию.

При выборе команды «Стереть контент и настройки» с устройства будут стерты все данные, в том числе сведения о кредитных и дебетовых картах в Apple Pay, фотографии, контакты, музыка и приложения. Службы iCloud, iMessage, FaceTime, Game Center и другие также будут отключены. При стирании данных с устройства его содержимое не будет удалено из хранилища iCloud.

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How to Delete All Data Permanently on iPhone/iPad

By Gina Barrow, Last updated: December 28, 2019

How can I delete all data on iPhone 6? I bought a new iPhone 7 and I want to sell my old iPhone. I need to delete all the data permanently to prevent others from getting my information. Can you provide methods of how to delete all info from iPhone? Thanks!

Part 1. What to Do Before Selling Your iPhone/iPad?

iPhone and iPad are actually few of the great devices technology has ever developed. Apple has set upgrade launches to each of their iPhone and iPad series that is why almost every year there are new models of iPhone and iPad that everyone is expecting and anticipating. No doubt Apple is the number 1 in smartphone industry because of the many cool and fun features they add to their smartphone lines. Because of this, iPhone and iPad have become the most popular form of mobile technology especially to the younger generations and even to any age brackets.

Instead of buying a brand-new iPhone/iPad, people are actually buying second-hand devices which are cheaper but still looking like new. If you are interested in selling your own iPhone or iPad, you might need to delete all data from iPhone. You have to clean and wipe out any personal information from your iPhone/iPad to make it look new and ready for up sell.

Part 2. Why Do you Need to Delete All Data on iPhone/iPad?

Why do you need to delete all data on iPhone/iPad? Because you wouldn’t like to share any of your personal details with anyone, right? It is like taking a piece of you and gives it to anybody on the streets when you sell your iPhone/iPad without completely deleting all the necessary information.

When you own an iPhone or iPad, a part of you have also been stored in it like your photos, videos, contacts, documents, call histories and even credit card information. So these vital details should be erased completely before someone else might use it against you and you might end up a victim of identity theft.

Though Apple gives optimum security to all their users, it is still better to practice precautions rather than suffer the consequences after. In order to protect yourself from this possible issue, we will guide you on how to delete all data on your iPhone/iPad easily and faster.

However, before you get excited in erasing all your private information off your devices, you may need to have a backup prior to any reset or wipe out. These backups allow you to restore your phone settings including apps, contacts, photos and videos on a different device as long as you have the same Apple ID. You can easily get those files back via iTunes and iCloud.

Part 3. Create All Required Backup before Deleting All Data on iPhone

There are several ways to backup your device before you do any types of reset to delete all data on iPhone/iPad. If you have set an automatic backup on your iPhone/iPad, that is way better. At least you have a peace of mind that all private details are intact and safe from the public eyes. However, you can also manually backup your device using iTunes.

Here are the simple steps to do:

1. Connect your iPhone/iPad to the computer using an original USB cable.
2. Launch iTunes on your Windows or Mac computer. Note: if you don’t have iTunes yet, you must first install iTunes and update it to the latest version before using.
3. Once your iTunes is launched and the iPhone/iPad icon appears, click on it.
4. Find the “Backup Now” and iTunes will complete the process for you. Backup may take a few minutes before it will be completed.

Backup using iCloud

Another method to take a backup is using iCloud which is an easier and convenient. Here’s how to do a backup via iCloud:

1. Connect to an available and secure Wi-Fi
2. Go to your iPhone/iPad’s Settings and search for iCloud.
3. Tap on “Back Up” for iOS 8 and up. Tap “Storage and Back Up” for iOS 8 and below.
4. Slide iCloud Backup On and tap on “Backup Now”. The backup may depend on the speed of the wireless connection.

Once you have finished all the backups, you may now proceed on how to delete all data on your iPhone/iPad permanently. It is better to verify all the backups before doing the permanent erasure to avoid further hassles.

Also, FoneDog iOS Data Backup & Restore is recommended here to help the iOS data backup.

iOS Data Backup and Restore One click to backup the whole iOS device to your computer. Allow to preview and restore any item from the backup to a device. Export what you want from the backup to your computer. No data loss on devices during the restore. iPhone Restore Won’t Overwrite Your Data Free Download Free Download

Part 4. Common Ways of How to Delete All Info from iPhone/iPad

If you have noticed, Apple has interconnected your Apple ID to different iOS apps that you use conveniently. They have pioneered the feature of having a single account to be used in so many different phone transactions. Whether to use your credit card for any purchases made in the App store or just a private photo you have been keeping inside your device; all these data are vital to your personal rights so whenever you decide to sell your device, always consider deleting everything clean. Check out these different ways to delete all data on iPhone/iPad:

To avoid the hassle of spending the whole day deleting all the data off your iPhone or iPad, you need to look for the better way to do it fast. First, you need to sign out from any of the linked accounts associated with the iPhone/iPad.

1. Sign out and Delete iCloud Account – to do this, go to Settings>iCloud>and slide Off the “Find my iPhone”. After turning off “Find My iPhone” scroll down to “Delete Account”.
2. Sign out with Facetime and iMessage – If you are still under Settings>iMessage slider must be turned off. For Facetime still under Settings> Facetime slider must be grayed out.
3. Sign out with iTunes and App store – To sign out from iTunes and App store, go to Settings>iTunes and App store> Apple ID> Tap on “Sign Out”.

Note: Make sure you also turn off all the passwords/pass codes and even fingerprints set on your device. If you own an Apple Watch, you need to disable the pairing in between the devices.

After you have signed out from all the lined accounts, you need to erase your iPhone data, here are the steps:

1. Go to Settings>General> Reset
2. Gently tap on “Erase All Content and Settings”> tap on “Erase iPhone/iPad” twice to confirm the step.
3. You need to type in your iPhone Passcode and enter your Apple ID password to turn off and remove the device from the “Find my iPhone” setting
4. Tap on Erase. This process will wipe out all data stored in the iPhone/iPad completely.

After deleting all the data from the phone, verify everything once again and if it is good to go, it can now be sold to another owner while you don’t have to worry about your personal information being used.

Источник

Question: Q: How do I delete «documents & data» that is consuming space?

My wife’s iPhone 4s has 11.1GB of «documents & data» that is Messages (saved). How the heck do we get rid of those so she can free up needed space on her iPhone? Deleting the message threads doesn’t affect it when we sync. AARGH

Posted on Sep 19, 2013 1:48 AM

Helpful answers

I have deleted all of my messages and still have a storage of 4GB for documents and data. Not sure what else to do but it seems pretty ludicrous to have to do a complete «erase all content and data» to get my storage back.

Jan 25, 2014 1:33 AM

i just deleted my wife’s text messages for several contacts, and removed over 2G of «data & documents».

Oct 14, 2013 7:54 PM

I was having this issue and it was driving me nuts because I already have such little amount of space! I followed the advice of someone on here (I can’t remember which forum it was) and went to: Settings > General > Usage and I could see immediately that my Messages was taking up all the space in «Documents and Data» category. It was showing 6gb of messages (saved) so I went and deleted each message one by one (ridiculous that there isn’t an option to delete all messages at same time or at least multiples without having to hit each one individually!) but I made sure to back them up first on this software I have called iExplorer (I think I paid $29 for it but can’t remember as I got it so long ago but really never used it until now). Then I synced my phone on itunes and it worked! I can’t believe how long I’ve been trying to fix this stupid issue and I finally got rid of that huge 6.60gb of space under Documents and Data! I regret ever upgrading to ios7 as I never had problems before until I upgraded but I was forced to as most apps required the upgrade.

Nov 15, 2013 1:53 PM

But what about a game? I play Marvel Avengers Alliance which is a 64Mb app but the Documents and Data are now at 6.2Gb. Every time the game runs or crashes it seems to just add up. The only option seems to be to delete the app and reinstall it, but if I do that what happens to the progress I’ve made on the game? Has anyone ever done this before? I’ve been waiting for days for Playdom to get back to me on this, but I thought I would write here and see if anyone has any ideas. Same thing with me — never had this problem until I updated my iOS to 7.

Jan 21, 2014 10:35 AM

I had the EXACT same problem (4.1GB documents and data when plugged into iTunes. and, upon looking up Usage in the phone 4.1GB next to Messages(saved)) and the «genius» at the store was absolutely no help whatsoever. Geniuses my ***! Here’s what finally worked for me (suggested by one of my best friends before I ever went to see a «genius»).

First, go to Settings>iCound>Documents and Data. Turn that OFF. Then go back to your Usage and see if the number of GB next to MESSAGES has decreased. If so, you just told iCloud not to save your documents and data anymore. However, if you still have some messages left (I still had 3.6GB left), you probably have a lot of messages backed up to your iTunes from before iCloud. Unfortunately, the only way I’ve found to rid yourself of these is to do a restore back to factory settings and restore it as a NEW PHONE. Don’t restore it from a backup, or the messages will just reappear. BUT, if you back your phone up to iCloud from now on, and make sure Settings>iCloud>Documents and Data are turned OFF, you shouldn’t have this problem again

Just make sure you sync all of your music to iTunes on your computer, import all of your pictures, etc. Of course, this is going to delete all of those txt messages that are taking up all that space. so if you have anything important in any of your txt messages, you might want to write that down on paper or something. Notes will be erased too. I wrote down my calendar dates just to be safe. but they saved to my Apple account when I logged back in with my phone.

Nov 16, 2013 1:13 AM

This is what i did

1. iPhone: Settings > iCloud > Turn of «Documents & Data»
2. Computer: Delete all the texts that were saved on my computer
3. iPhone: Delete all the texts saved on my phone

«Messages» went from 7GB to 469MG

Feb 12, 2014 3:45 PM

The problems I had with Documents & Data accumulating was the result of the Mail program hanging when checking mail. Forcing Mail to close fixed the immediate problem but caused wasted memory to accumulate.

Mail can tell you how much memory is used by each email account, but it can’t free up that memory unless you delete that account entirely — both the settings and the data. (One can’t delete the Mail app, of course).

My new iPhone doesn’t crash in Mail, so the problem has ended for me. I did a clean install of the new iPhone to get beyond the corrupted data on the old phone.

For a game the only option to clear the data seems to be to uninstall the app, but that loses all your data. But even if the app had a button to delete your data, that would happen unless various parts of the game data were stored separately.

The best solution would be to have some better memory management that compartmentalized storage in a more sensible way. I don’t think Android is any better in this regard than iPhone. I don’t know about Windows Phone.

Jan 21, 2014 11:44 AM

Nov 10, 2013 5:17 PM

There’s more to the conversation

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There is some discussion of this at https://discussions.apple.com/thread/5324174. So far it looks like this is a longstanding problem and the only solution is to delete and reinstall the relevant apps, or for apps that come with the operating system such as Mail, reinstall the operating system.

Sep 21, 2013 6:55 AM

i just deleted my wife’s text messages for several contacts, and removed over 2G of «data & documents».

Oct 14, 2013 7:54 PM

Nov 10, 2013 5:17 PM

I was having this issue and it was driving me nuts because I already have such little amount of space! I followed the advice of someone on here (I can’t remember which forum it was) and went to: Settings > General > Usage and I could see immediately that my Messages was taking up all the space in «Documents and Data» category. It was showing 6gb of messages (saved) so I went and deleted each message one by one (ridiculous that there isn’t an option to delete all messages at same time or at least multiples without having to hit each one individually!) but I made sure to back them up first on this software I have called iExplorer (I think I paid $29 for it but can’t remember as I got it so long ago but really never used it until now). Then I synced my phone on itunes and it worked! I can’t believe how long I’ve been trying to fix this stupid issue and I finally got rid of that huge 6.60gb of space under Documents and Data! I regret ever upgrading to ios7 as I never had problems before until I upgraded but I was forced to as most apps required the upgrade.

Nov 15, 2013 1:53 PM

I had the EXACT same problem (4.1GB documents and data when plugged into iTunes. and, upon looking up Usage in the phone 4.1GB next to Messages(saved)) and the «genius» at the store was absolutely no help whatsoever. Geniuses my ***! Here’s what finally worked for me (suggested by one of my best friends before I ever went to see a «genius»).

First, go to Settings>iCound>Documents and Data. Turn that OFF. Then go back to your Usage and see if the number of GB next to MESSAGES has decreased. If so, you just told iCloud not to save your documents and data anymore. However, if you still have some messages left (I still had 3.6GB left), you probably have a lot of messages backed up to your iTunes from before iCloud. Unfortunately, the only way I’ve found to rid yourself of these is to do a restore back to factory settings and restore it as a NEW PHONE. Don’t restore it from a backup, or the messages will just reappear. BUT, if you back your phone up to iCloud from now on, and make sure Settings>iCloud>Documents and Data are turned OFF, you shouldn’t have this problem again

Just make sure you sync all of your music to iTunes on your computer, import all of your pictures, etc. Of course, this is going to delete all of those txt messages that are taking up all that space. so if you have anything important in any of your txt messages, you might want to write that down on paper or something. Notes will be erased too. I wrote down my calendar dates just to be safe. but they saved to my Apple account when I logged back in with my phone.

Nov 16, 2013 1:13 AM

But what about a game? I play Marvel Avengers Alliance which is a 64Mb app but the Documents and Data are now at 6.2Gb. Every time the game runs or crashes it seems to just add up. The only option seems to be to delete the app and reinstall it, but if I do that what happens to the progress I’ve made on the game? Has anyone ever done this before? I’ve been waiting for days for Playdom to get back to me on this, but I thought I would write here and see if anyone has any ideas. Same thing with me — never had this problem until I updated my iOS to 7.

Jan 21, 2014 10:35 AM

The problems I had with Documents & Data accumulating was the result of the Mail program hanging when checking mail. Forcing Mail to close fixed the immediate problem but caused wasted memory to accumulate.

Mail can tell you how much memory is used by each email account, but it can’t free up that memory unless you delete that account entirely — both the settings and the data. (One can’t delete the Mail app, of course).

My new iPhone doesn’t crash in Mail, so the problem has ended for me. I did a clean install of the new iPhone to get beyond the corrupted data on the old phone.

For a game the only option to clear the data seems to be to uninstall the app, but that loses all your data. But even if the app had a button to delete your data, that would happen unless various parts of the game data were stored separately.

The best solution would be to have some better memory management that compartmentalized storage in a more sensible way. I don’t think Android is any better in this regard than iPhone. I don’t know about Windows Phone.

Источник