- Get your iPhone, iPad, or iPod touch ready for service
- Before you bring in your device
- Before you send your device
- If you see No Service or Searching on your iPhone or iPad
- Check your coverage area
- Restart your iPhone or iPad
- Check for a Carrier Settings update
- Take out the SIM card
- Reset your Network Settings.
- Update your iPhone or iPad
- Contact your carrier
- Get more help
- iPhone Repair and Service
- Where can I get Apple-certified iPhone repairs?
- How long will my iPhone repair take?
- How much do iPhone repairs cost?
- What if I have AppleCare+ for iPhone?
- Genuine parts
- Other iPhone repairs
- Screen repair
- Battery replacement
- iPhone 13 repair costs in the United States
- iPhone 12 repair costs in the United States
- iPhone 11 repair costs in the United States
- iPhone X repair costs in the United States
- iPhone 8 repair costs in the United States
- iPhone 7 repair costs in the United States
- iPhone 6 repair costs in the United States
- iPhone SE repair costs in the United States
- iPhone 5 repair costs in the United States
- iPhone 4 repair costs in the United States
- Theft and loss
- Apple accessories
- Get ready for your repair
- Express Replacement Service
- Your product warranty
- Consumer law
- Our guarantee after service
Get your iPhone, iPad, or iPod touch ready for service
To protect your information and save time, follow these steps before you get service for your device.
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:
- Back up your iOS device.
- Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
- If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.
If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:
- Your sales receipt (if possible), in case your service requires proof of purchase
- Your device and any accessories that you need help with
- A form of personal identification, such as a driver’s license, passport, or other government-issued ID
* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.
Before you send your device
Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:
- Back up your iOS device. To protect your data, erase your iOS device.
- Remove your iOS device from your Apple ID device list.
- Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.
Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.
If you haven’t set up a repair request, choose from these options:
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If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can’t connect to a cellular network or cellular data, follow these steps:
Check your coverage area
Make sure that you’re in an area with cellular network coverage. Then follow these steps:
- To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you’re using your iPad, you might see Settings > Cellular Data.
- If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
Restart your iPhone or iPad
Restart your device. If you’re not sure how to do this, follow these steps to restart your iPhone or restart your iPad.
Check for a Carrier Settings update
To manually check for and install a carrier settings update:
- Make sure that your device is connected to a Wi-Fi or cellular network.
- Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.
- To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
Take out the SIM card
After removing the SIM card, put it back in. You might need to contact your carrier:
- If the SIM card is damaged, or doesn’t fit in the SIM tray, ask your carrier for a new SIM card.
- If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.
Learn more about removing your iPhone SIM card or iPad SIM card.
Reset your Network Settings.
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS.
Contact your carrier
Issues with your carrier or account might affect your service. Contact your carrier to:
- Verify that your account is active and in good standing.
- Make sure there are no outages in your area.
- Check that your device isn’t blocked from receiving cellular services and is set up with the right data plan.
Only your wireless carrier can access and manage details about your account. If you need help finding your wireless carrier’s service page, use the Apple carrier-support article or an online search engine.
Get more help
If your carrier confirms that there’s no issue with your account or network, but you still can’t connect to a cellular network, contact Apple Support.
If you see an alert next to No Service, learn what you can do.
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iPhone Repair and Service
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.
Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.
| Screen-only or back-glass only* damage | Any other damage | |
|---|---|---|
| AppleCare+ service fee | $ 29 | $ 99 |
* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Other iPhone repairs
Do you need a repair for other issues like the Home button or liquid damage?
- If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
- If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Screen repair
You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.
All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.
Battery replacement
If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.
Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.
iPhone 13 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 13 | Other damage (out of warranty) |
|---|---|
| iPhone 13 Pro Max | $ 599 |
| iPhone 13 Pro | $ 549 |
| iPhone 13 | $ 449 |
| iPhone 13 mini | $ 399 |
iPhone 12 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 12 | Other damage (out of warranty) |
|---|---|
| iPhone 12 Pro Max | $ 599 |
| iPhone 12 Pro | $ 549 |
| iPhone 12 | $ 449 |
| iPhone 12 mini | $ 399 |
iPhone 11 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 11 | Other damage (out of warranty) |
|---|---|
| iPhone 11 Pro Max | $ 599 |
| iPhone 11 Pro | $ 549 |
| iPhone 11 | $ 399 |
iPhone X repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone X | Other damage (out of warranty) |
|---|---|
| iPhone XS Max | $ 599 |
| iPhone XS | $ 549 |
| iPhone X | $ 549 |
| iPhone XR | $ 399 |
iPhone 8 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 8 | Other damage (out of warranty) |
|---|---|
| iPhone 8 Plus | $ 399 |
| iPhone 8 | $ 349 |
iPhone 7 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 7 | Other damage (out of warranty) |
|---|---|
| iPhone 7 Plus | $ 349 |
| iPhone 7 | $ 319 |
iPhone 6 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 6 | Other damage (out of warranty) |
|---|---|
| iPhone 6s Plus | $ 329 |
| iPhone 6s | $ 299 |
| iPhone 6 Plus | $ 329 |
| iPhone 6 | $ 299 |
iPhone SE repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 5 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 4 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
Theft and loss
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
| iPhone model | AppleCare+ Theft and Loss deductible | AppleCare+ Theft and Loss deductible (for plans purchased before September 15, 2020) |
|---|---|---|
| iPhone 8, 7, 6s, SE | $ 149 | $ 199 |
| iPhone Plus models | $ 149 | $ 229 |
| iPhone 11, iPhone XR | $ 149 | $ 229 |
| iPhone 11 Pro, iPhone 11 Pro Max | $ 149 | $ 269 |
| iPhone X, iPhone XS, iPhone XS Max | $ 149 | $ 269 |
Apple accessories
The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
Get ready for your repair
Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare+ plan.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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