Iphone no screen but working

If your iPhone won’t turn on or is frozen

If your iPhone has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

iPhone screen is black or frozen

iPhone is stuck on the Apple logo

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd generation)

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
   
4. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 7 or iPhone 7 Plus

1. Press and hold both the side button and the volume down button until you see the Apple logo.
   
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 6s and earlier, including iPhone SE (1st generation)

1. Press and hold both the Home button and the side button or the top button until you see the Apple logo.
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
   • On your iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.

On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.

Keep holding the buttons until you see the recovery mode screen.

When you get the option to restore or update, choose Update.

Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

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iPhone Touch Screen Not Working? Here’s How to Fix It

Rarely, an iPhone touch screen stops working or becomes unresponsive to touch. It’s obvious when this happens, you’ll touch the screen and nothing happens, swipes will be ignored, taps don’t do anything, and other touch on the screen doesn’t register any behavior. It’s clearly annoying if the iPhone screen is no longer working and not responding to touch, and it’s not subtle.

If your iPhone touch screen is not working, read on for a helpful series of troubleshooting steps that may help to fix the problem. The nonworking touch screen issue could caused by several things, sometimes it’s software related, some crud on the screen, damage to the iPhone touch screen or iPhone itself, or perhaps some other issues as well. Read on to learn more.

Troubleshooting an Unresponsive iPhone Touch Screen

We’ve got several steps to troubleshooting an unresponsive touch screen on an iPhone, if your iPhone is not responding well to touch and the screen seemingly is not working as well as it should with touch input, follow along and you should be able to remedy the issue. I just experienced this problem myself and so this is the set of steps I used to troubleshoot the issue, for my specific situation the iPhone just needed to be hard rebooted and some storage freed up for the touch screen to work as expected again.

1: Clean Your Screen, And Your Fingers

The first thing you’ll want to do is to clean off your iPhone screen, as well as your fingers (or other input appendage or device). If you have a case or a thick third party screen protector on the iPhone, you’ll want to remove those as you troubleshoot this as well.

Give your iPhone screen a good look in bright direct lighting and tilt it around a bit to reveal any obvious gunk, oil, residues, liquids, moistures, dried crust or food, or anything else that may be interfering in the screen. In the sunnier weather, sunscreen is another common thing that can get on a screen and make the iPhone touch screen unresponsive or erroneously responsive. You’ll want to make sure the iPhone screen is clean and clear of anything that can interfere with the ability to detect touch properly. Wiping it down with a soft cotton cloth is often sufficient to remove anything from the iPhone displays touch screen, but you may need to use a slightly damp (and I do mean slightly, never enough moisture to drip) cloth to wipe the screen free.

As for your fingers, a stylus, or other input appendages, just make sure they’re clean and dry. Wash your hands or your fingers if in doubt and if you have a bunch of gunk on them. Unusually dry skin or callouses generally don’t matter and should not cause any issue with the touch screen, though if your hands are wet that may cause issues.

Just make sure the screen is clean, and that your hands are clean and dry.

2: Perform a Hard Reboot

Often times simply restarting the iPhone will fix the unresponsive touch screen, but a hard reboot is often easier even if it’s a bit more forceful.

Hard rebooting is easy, but it depends on which iPhone model you have:

• To force restart iPhone 7 and newer without a clicking Home button: Hold down the VOLUME DOWN button along with the POWER BUTTON until you see the  Apple logo
• To force restart iPhone 6s and older with a clickable Home button: Hold the Home Button and the Power Button until you see the  Apple logo on screen

When the iPhone boots back up, the touch screen should work just fine again if it’s a simple software issue like a bug or a software freeze with iOS or an app.

From personal anecdotal experience, my iPhone 7 Plus screen can sometimes become totally unresponsive to touch for a while, and a hard reboot always fixes it.

3: Delete and Update / Reinstall the Problematic App

Sometimes an iPhone touch screen is unresponsive in just one particular app. If this is the case, the problem is likely that app and not the iPhone touch screen at all, but since the app is open at the time the app stops responding as it “freezes”. A frozen app will often not respond to any touch screen input at all, but pressing the Home button will often exit the app and go back to the Home Screen in these scenarios.

If the touch screen is not working in a given app, you’ll want to update it first. Open the App Store and check to see if updates are available for the app in question, if an update is available install it.

If there is still a problem with the touch screen not working in a specific app after you have updated that app, you can also delete the app, and then reinstall the problematic app. Relaunch it again to see if it works as expected. If it still fails, the app could have a bug that needs to be addressed. If the touch screen works with every other app except for the problematic one, that particular app is likely the problem and it’s probably nothing to do with the screen or iPhone at all.

4: Free up iOS Storage

When an iPhone has zero storage available, things tend to go haywire in general, and that can include experiencing an unresponsive touch screen.

Make sure your iPhone has storage available on the device. You can check this in Settings > General > Storage & Usage > Manage Storage. Aim to have at least a few hundred MB available if not a few GB, as iOS really starts underperforming with less space available.

Deleting unused apps is an easy way to recover some storage space.

I have noticed this is particularly true with modern versions of iOS when an iPhone is totally full and has 0 bytes of storage remaining, in which case many apps become unresponsive as does the touch screen. Sometimes even both the Home button along with the touch screen may be unresponsive and not work at all for a while on a totally full iPhone, until whatever software cache clearing mechanisms complete. This is often easily reproducible too; just fill up an iPhone so that it has zero bytes remaining, and then start trying to use apps that rely on a lot of caching like Instagram, Twitter, Facebook, Spotify, etc, once those app caches build up you will likely notice the touch screen becomes unresponsive for short periods of time as iOS struggles to deal with having zero storage available. In such a case, just free up some space, then reboot the iPhone, it should work again.

5: Is the iPhone Touch Screen Cracked? Is the iPhone Touch Screen Damaged? Was the iPhone damaged or dropped?

This is probably obvious from the get-go, but if the iPhone touch screen is cracked it can become unresponsive, partially unresponsive, or just not work at all. Likewise if the iPhone is damaged, it may not work at all, or the touch screen may not work reliably.

Water damage can also ruin an iPhone touch screen, or the entire phone as well.

If an iPhone has been dropped, it’s also possible that internal components came loose, which may cause the touch screen to not be working.

If the iPhone has obvious visible damage and the iPhone touch screen is not working, the damage is likely to be the cause. In such a situation, take the iPhone to an authorized Apple repair center or an Apple store and have them give it a look.

6: iPhone touch screen still not working? Time for more serious measures

If the iPhone touch screen is still not working at all, you may want to try backing up the device and then restoring it via iTunes. Just be sure to backup the iPhone to iCloud and/or iTunes beforehand. If you contact an official support channel they will likely have you restore the device as part of their troubleshooting process anyway.

If the iPhone is unresponsive because it’s stuck on an Apple logo screen, that’s a different problem and it’s not related to the touch screen at all – you can usually remedy it with a restore or DFU restore.

iPhone touch screen STILL not working? Contact Professional Help

If all above troubleshooting methods have failed, it’s time to contact Apple support, go to an Apple Store, or visit an Apple authorized repair center. Have them inspect the iPhone touch screen to figure out what’s wrong with it, it may need a repair. It may be a hardware problem that is unseen, or it could be some other issue that you overlooked.

Did these troubleshooting tips fix your iPhone touch screen issue? Do you have any tips or tricks to resolving problems with an unresponsive or non-working touch screen on iPhone? Let us know in the comments.

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Question: Q: my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

Helpful answers

I also had the same problem, found this reply after a simple Google search, and it also worked for me. Thank goodness; probably saved me at least a hundred bucks had I gone to an Apple store in search of repair 😀

Mar 26, 2014 10:59 PM

Thanks a ton, that worked, and was delighted to see the Apple light come on. For others with the same problem, not sure if these events are related, but I recently updated my IOS, and although it restarted, I never did this full reboot. Also, it went to black right after I plugged the Mophie case, with phone inside it, into a car charger. Just tossing those out to support finding a root cause.

Mar 27, 2014 8:20 AM

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

Nov 15, 2013 10:04 AM

I have the same problem. This has happened twice but the first time it was stuck on a dim screen. But know I will be in an app or icon and it will go to black. It is so annoying that now whenever i unlock it, it immediately goes to black and now it will not come back on no matter what I do. The home+lock button thing doesnt work for it. But it is still on and rings but doesnt light up. I need HELP just like you! 😕

May 7, 2014 6:06 PM

I have done what you said however first it turned on but then the same thing happened again. I really need to use my phone tomorrow pleaseee help!

Feb 12, 2014 11:17 AM

Same thing’s happening to me. The screen Is staying black every time I reset it but I’m getting messages and it’s charging.

Feb 28, 2014 8:24 PM

My phone screen is blank, still ring but I can’t pick it. Really don’t know what to do. Please help

May 10, 2014 6:31 AM

Thanks, you just fixed my phone, I thought it was finished! 🙂

Apr 15, 2014 3:07 PM

The same thing happened to me but my problem is that my top button is broken so I can’t turn it off without usig the little dot thing on the screen. I don’t know what to do..

Mar 12, 2014 7:02 AM

Restart the device by holding the home and power buttons at the same time for up to 10 seconds until the Apple logo appears. You will not lose anything.

Nov 15, 2013 10:05 AM

My screen blacked out after I dropped it and I’m still getting notifications and siri is still working. I tried holding the lock screen and home button, but it just restarts and the apple logo does not show. please help i’m desperate

Aug 4, 2014 9:06 PM

It worked, thank you so much! Took a little longer than 10 seconds but it worked all the same. You’ve saved me from a lot of unwanted worry & hassle! You’re the best 🙂

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