Iphone scratches from case

Question: Q: iphone 12 aluminum band scratches/scuffs too easily

Had my iphone 12 for 3 days. It already has a few scratches/scuffs on the aluminum band. I didn’t put on a case on it because none of my prior iphones ever had this issue. Everyone has been focusing on the durability of the screen, but no one has mentioned the durability of the band. I haven’t dropped it, kept it with keys/coins or anything that would scratch it, but with just normal daily use, the corners have scuffs on it so that the blue has been scuffed off and it is showing the silver underneath.

I don’t expect the phone to stay pristine forever, but with very minimal use, it’s already showing a lot of wear on the edges.

Anyone else having this issue?

iPhone 12, iOS 14

Posted on Oct 27, 2020 1:34 PM

Helpful answers

This post isn’t about needing a case or not, it’s about people’s experience with the band damaging too easily without a case. If apple makes a product that damages that easily, they should sell it with case, or better yet, built better?

Oct 27, 2020 1:44 PM

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You missed your chance when you didn’t put it in a case from day one.

Oct 27, 2020 1:37 PM

It shouldn’t need a case. The aluminum band scuffs too easily.

Oct 27, 2020 1:41 PM

Hence the reason to use a case to protect it.

Oct 27, 2020 1:42 PM

It’s aluminum, not tungsten steel.

Oct 27, 2020 1:43 PM

This post isn’t about needing a case or not, it’s about people’s experience with the band damaging too easily without a case. If apple makes a product that damages that easily, they should sell it with case, or better yet, built better?

Oct 27, 2020 1:44 PM

Sorry, but anything with a aluminum case whether it be a Watch (any watch), a phone, a knife, etc. will be prone to scratches. Some colors will show them worse than others. The way to avoid it is don’t buy anything with aluminum.

Oct 27, 2020 1:48 PM

Ive had the exact same issue mate on my Blue iphone 12! Absolutely devastated! Its in a case and screen protector now and just doesn’t feel like the same sweet phone!

Nov 10, 2020 5:34 AM

Glad I’m not the only one!

Nov 19, 2020 9:37 AM

This is unfortunately typical of Apple’s aluminium phones going right back to the iPhone 5, where ‘scuffgate’ created quite some noise.

The iPhones with steel bands don’t suffer from this (4, 4S, X, XS, 11 Pro, 12 Pro), nor do the iPhones with natural-colour aluminium.

Sadly, any iPhone with coloured aluminium to date is vulnerable. You need to put it in a skin/case or accept this will happen.

Strangely, the old iPods which had coloured aluminium didn’t seem to suffer so much, nor do the coloured aluminium Macs — not sure why the difference.

Nov 30, 2020 3:44 PM

I have the same issue. And I put a cover on my iPhone 12 since day one. It’s the first time I buy an aluminium iPhone, so I think the problem is the aluminium itself — that is softer than steel. Probably, everything bump the frame will scratch it more than steel. even dust! and I think it even depend on the color — mine is white

Jan 6, 2021 9:06 AM

Ahhh, reminds me of the good old days of the iPhone 5 and that very dark Slate color which was gorgeous but scuffed way too easily. It was exactly because of that that Apple switched to a lighter shade of grey known today as Space Grey and I think that’s why they stay away from too dark a finish ever since. I wonder how the Black iPhone 12 is holding up for people.

But regarding your issue. Its just the nature of the anodized aluminum (I think it is anodized and not simply a paint job). Even though they most likely bond the color to the raw metal chemically, if it wears off, it is just more prominent on the darker colors.

And I think this could happen even if you put it in a case that is not soft (leather or silicone) and microfibre lined. Those transparent plastic cases, if they trap just a little rougher piece of dust or a tiny grain of sand or anything like that, that will act just like sandpaper and wear off the finish.

You even have to be careful because a lot (most) of jeans have those small rivets right above the pockets. Those could easily scratch your phone as well. Or a ring on your hand. There are a lot of possibilities.

Jan 6, 2021 9:22 AM

Your white iPhone 12, to my knowledge, however is the most forgiving in regard to how scuffs etc appear and how noticeable they are.

Yes, Aluminum is a lot softer than Stainless Steel like on the Pro, but at least if you got the silver (white) model there is no color being scraped off. The aluminum itself will scuff and scratch of course, as will the stainless steel but only not as easily.

If you got a case, preferably an Magsafe case, you shouldn’t be too worried though. A tip: Make sure you give the phone a quick wipe and blow out the case so that no dust or something similar accumulated in the corners and edges before you put the phone in.

Jan 6, 2021 9:36 AM

Thanks my friend for the advice!

I know that the white one is the most forgiving. I just don’t expected that it would have been so soft! I thought that with everyday use, with a cover, it would be safe (sorry for eventual grammatical mistakes) 😂

Jan 7, 2021 12:05 PM

Yeah the same happened with me

Jan 31, 2021 12:23 PM

Please give some solution to this problem!

Jan 31, 2021 12:24 PM

Question: Q: iphone 12 aluminum band scratches/scuffs too easily More Less

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iPhone 12 and iPhone 12 Pro Owners Complaining about Ceramic Shield Glass Getting Scratched Easily

Apple talked at length about the toughness of Ceramic Sheild on the iPhone 12 during the launch. Apple touts the Ceramic Sheild less likely to break when dropped, and drop test confirmed the same. However, some users claim that iPhone 12 and iPhone 12 Pro screen are getting scratched with only a few days of usage.

Apple boasts that the ceramic shield on iPhone 12 comprises nano-ceramic crystals and offers “high flaw resistance and provides a mechanism to deflect and arrest cracks.” If we go by this statement, the iPhone 12 glass should offer increased resistance to scratches. However, things seem to be quite the opposite in real-life situations.

Ni 5 minutos. La pantalla menos resistente que he visto en tiempo… No se ni como ha pasado 🤬🤬🤬🤬 pic.twitter.com/8bCxRM2Mx0

— Carlos Santa Engracia (@csantaengracia) October 23, 2020

In the above Tweet, an iPhone 12 owner describes how the screen was scratched within 5 minutes of unboxing. The person also claims that he doesn’t know what happened. We would have dismissed it as a one-off case; however, other iPhone 12 users seem to have similar complaints.

I just stacked the phones together in the first 5 minutes.. pic.twitter.com/DgLcBGnsAU

James Rivera from Pocketnow has a similar story to tell. His iPhone 12 had scratches after stacking it with other phones.

Just got the biggest scratch on my new iPhone 12 Pro ✨ @apple wtf is going on. Literally put my phone on the table and now the biggest scratch on my screen. #iPhone12Pro And I just saw I’m not the only one? pic.twitter.com/yktSwrfnSD

Yet another user complained of scratches on iPhone 12 Pro right after unboxing. Almost all the complaints have a common theme i.e. the iPhone 12/iPhone 12 Pro got scratched easily within days or even hours after unboxing. That’s not all one of the users also observed a scratch on the bezel.

Received my @Apple iPhone 12 Pro today from @EE and I am deeply dissatisfied receiving a brand new phone that had a deep scratch! Brand new expensive phone, expected better especially anticipating release day arrival. #iPhone12Pro #Apple pic.twitter.com/hJb121udUi

Our Take

The above video clearly shows scratches on the iPhone 11 Pro, followed by a series of images highlighting the same. This makes us wonder whether Apple traded scratch resistance for glass strength. It is even more confusing that iPhone 12 performed better in the drop test. A YouTuber did a scratch test on iPhone 12 and surprisingly the scratch resistance had increased by leaps and bounds. Apple is yet to comment on the issue.

Did you observe any scratches on your new iPhone 12/iPhone 12 Pro? Share your thoughts in the comments below.

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How to remove scratches from an iPhone

You can remove the surface scratches on the back of an iPhone case by using a mildly abrasive rub or fine sandpaper. The anti-scratch coating is actually where many of the smaller finer scratches on iPhones are shown, which makes them relatively easy to buff out with some care. Whether you are using the toothpaste or sandpaper method to repair the scratches, you will want to be careful as to not rub the anti-scratch coating off of the iPhone case.

Warning: Try these methods at your own risk! We are not responsible for you damaging your iPhone in any way, and if you are not confident in your ability to do it right, you should probably avoid the techniques altogether!

Removing iPhone scratches with… toothpaste

This might sound totally crazy but believe it or not you can use tooth paste intended for sensitive teeth as a mildly abrasive rub and it’s able to get out some of the finer scratches on iPhone cases.

* Put a glob of tooth paste onto the iPhone case
* Using something like a microfiber cloth, gently rub and buff the iPhone case where the scratches are
* Leave the toothpaste on for a minute or two to dry a bit.
* Now clean the iPhone case with a mild cleaner, like ammonia free windex or a mild soap

You may need to buff the iPhone scratches for a while to get the best results. Many of the finer scratches that are just marks on the surface coating will come out using this method. People use a similar technique to remove scratches from things like DVD’s and CD’s, and unsurprisingly it works quite well on the iPhone’s plastic case. To make this method even more bizarre, you can find recommendations on following up the toothpaste with a banana rub, but I haven’t tried that myself. Some people use a product called Brasso too.

Be sure you do not get any toothpaste into any of the ports or openings on the iPhone! Any moisture can corrode internal electronics and void your iPhone warranty by triggering the spill detectors.

Remove iPhone scratches with fine sandpaper

You can use a fine grit sandpaper to buff out and remove many of the smaller scratches on an iPhone case too. It’s a method very similar to the toothpaste, but you’ll want to be cautious to use the right kind of sandpaper, 1200+ grain seems to work well based on various recommendations and experiences around the web. You’ll end up spending 30 minutes or more to really make it look good, refer to the MacRumors Forum thread mentioned below for an example.

Do not rub too hard! Remember, you are trying to just polish the scratches out of the surface coating of the iPhone. If you remove the surface anti-scratch coating, you will have to use the below method which is much more intense.

Removing deep iPhone scratches by drysanding, wetsanding, and polishing

If you are really committed to completely removing every possible scratch from your iPhone, deep gashes included, you can use a rather intense process of drysanding, then wet sanding, and finally polishing the iPhone to restore the case to it’s original glory. It’s not exactly a quick and simple process, so I’d only suggest this if you’re truly committed to restoring an iPhone’s case. It will also remove the Apple logo and all text from the back of the iPhone case, so be aware of that.

This post on MacRumors Forums: Restoring an iPhone Front & Back is invaluable, and even includes a guide to fix screen scratches (requires iPhone disassembly, not for the faint of heart). It’s kind of the last resort method since it’s so intense and it will remove the surface protective coating from the iPhone case, which is exactly what you do not want to do in the aforementioned methods.

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Question: Q: iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”. ). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”. we cant use the screen without a protection: worst screen ever. 👎

[Re-Titled by Moderator]

Posted on Sep 25, 2019 8:01 PM

I have the same issue as well. The screen feels like it can get scratches or smears when not even in contact with sharp or rough surfaces. Never had this issue with previous generation iPhones. Not impressed.

Posted on Sep 28, 2019 11:54 AM

Helpful answers

I have a legit crack/scratch in my screen that showed up out of nowhere. No drop, no incident. but I can feel it with my nail, but its not a crack in the sense that it’s emanated out or any spider webs. Just a small line-chunk out of the front facing glass, along with a separate small chunk missing a few millimeters away. Truly almost seems like a defect in the manufacturing to have appeared after 24 hours of use without incident.

Sep 28, 2019 2:58 PM

Mine’s more like a finger smear, but doesn’t go away. It’s more disturbing than a scratch.

There are several posts I found related to this too. I contacted support which suggested a physical check of the device. But not sure what the solution would be.

I have used the iPhone since the first generation. I never install any screen protector, and I never had any serious scratch whatsoever. This is the first time I experience something like this.

Sep 28, 2019 7:08 AM

Basic scratch resistance is fundamental to a touch screen display. I have never put any screen protector on my iPhones, the same way I never did with the windscreen on my car. Because they never needed it. This early behaviour in these iPhones 11 is a bit alarming. This discussion thread here is to discover whether and if this is a common problem (isolated, or not) and what is the solution. Hiding the flaw with screen protector is not a solution, but a choice one can make after the fact.

Sep 30, 2019 4:02 AM

Pretty much the exact same thing. They feel less like scratches and more like some sort of permanent smudge. This was from 5 days of use in a pocket.

Sep 28, 2019 4:45 PM

The same happened to my iPhone Pro. I just got it yesterday and kept it in a pocket with nothing else. Less than a day later and there’s already a scratch. I didn’t have this problem with the iPhone X.

Sep 28, 2019 3:36 PM

This is somewhat consistent with what I experience. There’s no Apple store around me at the moment, so I’ll have to wait till I travel to a place that has to have them checked out, but I do have an open case with Apple support. I tried cleaning the said scratch with a little bit of toothpaste, no dice.

Looks like this is a real issue affecting the iPhone 11 Pro? Anyone having the 11 with this issue?

Sep 28, 2019 6:46 PM

Not to diminish what any of you are experiencing but every year the same things seem to be echoed. There will be people that say their phone shows scratches/nicks inexplicably and that there must be a defect because previous models did it do it. And that may be true for them but there is always at least one thread posted echoing the same complaint. Only thing that can be suggested besides the obvious (even though not loved by those that hate doing it. that’s using a screen protector of some sort and/or a case) would be to report it to Apple and determine if it’s really a defect or just bad luck. For those that are near an Apple store and feel like it’s a defect should go there and let them see the device and observe how the screen looks and then while there replicate the issue. If the screen is truly faulty it should be easy to make a new scratch/smudge/scrap appear if the only thing that caused it before was putting it into an empty pocket for example. Makes it difficult for them to not be willing to replace the device if you can show the issue happens. Probably not what anyone wants to hear but being able to show evidence absolutely helps more than showing damage after the fact and wanting them to believe the damage happened out of nowhere. Not saying any of you are lying but imagine how many people do or would claim scratches they know they created by being careless occurred out of nowhere.

I would be frustrated if it happened to me no doubt but I’ve been very fortunate. Never had a scratched screen or cracks on any iPhone. Yes I’ve dropped them countless times, tossed them with abandon, etc but I’ve also always used a screen protector (always cheap ones) and a case. usually an Otterbox Strada but I do so because I know that I always plan to sell my device and by taking these measures my iPhones have always looked like new making get top dollar (far more than any of these trade in offers ever give). Usually the first week or two has me using a cheap case to hold me over while I wait for the Strada or this time the Nomad folio to arrive while keeping a trimmed down version of the plastic that comes on the iPhone in place until my cheap $5.99 3 pack arrives from Amazon in place to keep the screen pretty safe. I say all of this to say that I have been pretty lucky to not have an issue on any of my iPhones or the others in my home (iPhone 11 product red and 2 iPhone 11 pro gold). although I did have a mini scare when I dropped a thick heavy palette corner down directly on my iPhone 11 pro Max gouging the plastic and making me terrified that I had taken a chunk out of the screen. Thankfully no damage to the screen. No scratch or anything. That was pure luck because it absolutely should have had some significant damage if not a full fledge shatter. Definitely made me think long and hard about adding AppleCare+ immediately 😂

Hope you all are able to get some assistance with the scratches but if not. consider a screen protector at minimum. The cheap ones I use don’t alter the feel of the screen at all. Again, I get these not so much for concerns about cracks but to ensure the screen doesn’t get surface scratches solely for preservation of resell value.

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