Iphone working but no display

If your iPhone won’t turn on or is frozen

If your iPhone has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

iPhone screen is black or frozen

iPhone is stuck on the Apple logo

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd generation)

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
   
4. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 7 or iPhone 7 Plus

1. Press and hold both the side button and the volume down button until you see the Apple logo.
   
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 6s and earlier, including iPhone SE (1st generation)

1. Press and hold both the Home button and the side button or the top button until you see the Apple logo.
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
   • On your iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.

On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.

Keep holding the buttons until you see the recovery mode screen.

When you get the option to restore or update, choose Update.

Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

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My iPhone Won’t Turn On! Here’s The Real Fix.

Your iPhone will not turn on and you’re looking for help. It’s a problem that can be easy or difficult to fix, depending on the cause. In this article, I’ll help you determine the reason why your iPhone won’t turn on and show you how to fix your iPhone when it isn’t turning on.

Be Careful Of Misinformation About Why iPhones Won’t Turn On

I wrote this article because I’ve seen a lot of other articles that claim to have a solution to the “iPhone won’t turn on” problem, but based on my experience as an Apple tech, the other articles have only one piece of the puzzle — or the information is just plain wrong.

Why Won’t My iPhone Turn On?

Your iPhone won’t turn on because either the software crashed and needs to be reset or restored, or a hardware problem is preventing your iPhone from turning on.

How To Fix An iPhone That Won’t Turn On

Determine Whether Your iPhone Won’t Turn On Due To A Hardware Or Software Problem

We need to determine is whether a software or hardware problem is preventing your iPhone from turning on. Your iPhone’s software is the easiest to troubleshoot, so that’s where we’ll start. If that doesn’t solve the problem, I’ll discuss the hardware issues that can cause the problem.

Software Crash

I saw this problem a lot at Apple. Someone would walk in and hand me an iPhone that wouldn’t turn on. I’d do a hard reset and their iPhone would immediately spring back to life. Astonished, they’d ask, “What did you do?”

Cross your fingers and try a hard reset. To hard reset your iPhone on an iPhone 6S or older, press and hold down the Sleep / Wake button (the power button) and the Home button at the same time, for at least 20 seconds or until the Apple logo appears on the screen.

On iPhone 7, simultaneously hold the power button and volume down button instead.

To hard reset an iPhone 8 or newer, quickly press and release the volume up button, then press and release the volume down button, then press and hold the side button until the Apple logo appears.

Sidenote: Why Can A Hard Reset Fix An iPhone That Won’t Turn On?

If a hard reset fixed your iPhone, your problem was never that your iPhone wouldn’t turn on, because it was on the whole time.

A lot of people think their iPhone won’t turn on when their iPhone is on, but the software has crashed so it’s displaying a black screen and not responding. It’s an easy mistake to make, because an iPhone in that condition is almost indistinguishable from an iPhone that’s turned off.

Fixing A Software Crash

If you’ve determined that your iPhone’s software is the reason your iPhone won’t turn on, I recommend you backup and restore your iPhone. When a software problem is that bad, it’s time to fix the software. You can learn about how to do the deepest type of iPhone restore in my article about how to DFU restore an iPhone.

Check Your Lightning Cable And Your Charger (Don’t Skip This Step)

If your iPhone won’t turn on, try charging your iPhone with another cable and another charger, or alternatively, try charging someone else’s iPhone with your cable and your charger. If their iPhone charges and yours doesn’t, don’t skip to the next step just yet.

A common, less-documented issue is some iPhones will charge when connected to a laptop computer, but not with the wall charger. Even if your friend’s iPhone charges with the same cable and wall charger, it’s possible that your iPhone will not. Without going into a detailed discussion about why this happens, try charging your iPhone using a USB port on your computer if you usually use a wall outlet, and try a wall charger if you usually charge your iPhone with your laptop.

To learn more about how to fix iPhone charging problems that can be related to this issue, I recommend you check out my article called My iPhone Won’t Charge.

Make Sure It’s Not Just The Display

If your iPhone still won’t turn on, plug your iPhone into your computer and open iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer). Does iTunes recognize your iPhone? If it does, back up your iPhone right away. If there’s a serious hardware problem, this might be your last chance to back up your data.

If your iPhone shows up in iTunes of Finder and you can successfully back it up, or if it’s making any noises at all, you may need to have your iPhone’s display repaired. My article about what to do if your iPhone screen turns black can help. Scroll to the Repair Options section at the bottom of this article to learn what to do next (and possibly save some money).

If your iPhone doesn’t show up in iTunes or Finder, try doing a hard reset while your iPhone is connected to your computer. Do you see any error messages? If iTunes says you need to restore your iPhone, do it.

If you’ve tried the previous steps and your iPhone still won’t turn on, there’s probably no way to recover the data that’s on your iPhone now unless you have an iTunes, Finder, or iCloud backup. The only other option for recovering data is to use one of the very expensive iPhone data recovery companies you can find with a Google search.

Check For Physical Or Liquid Damage

For those of us who’ve dropped our iPhones and got away with it, iPhones are tough. For people whose iPhones stopped working after they watched their daughter’s softball game in the rain, iPhones are fragile. Drops and spills can cause damage that stops iPhones from turning on.

Water damage is insidious and unpredictable. A spill from a week ago can cause a problem to occur today for the very first time. A drop of water got in the charging port and your iPhone won’t charge, but your friend spilled a glass of water on his iPhone and it works just fine — we hear stories like this all the time.

Do a visual inspection of the outside of your iPhone — is there any damage? If it’s minor, Apple may ignore it and replace your iPhone under warranty.

Next, check for liquid damage. Your iPhone’s warranty doesn’t cover liquid damage unless your have AppleCare+, and even then, there’s still a deductible. To learn how to check if your iPhone has water damage, check out our comprehensive guide on iPhone liquid damage.

Repair Options For When An iPhone Won’t Turn On

If you’re under warranty and there’s no physical or liquid damage, Apple will probably cover the repair for no charge. If you’re not, Apple can be expensive—but there are good alternatives.

If you want to repair your iPhone today, Puls will meet you at a location of your choice and fix your iPhone in minutes.

Now might be a good time to get a new cell phone. iPhone repairs are expensive, and your device may have multiple hardware problems. Repair companies often need to replace every broken component. Those repairs will add up quickly, and your bill may be hundreds of dollars. It may be more economical to upgrade to a newer iPhone. Check out UpPhone’s tool to compare every cell phone on every wireless carrier.

Your iPhone Is Turning On Again: Time To Wrap It Up

By this point, you’ve determined why your iPhone won’t turn on and the next steps to take if your iPhone needs to be repaired. If it helped you, please share it with your friends, especially because so many other articles out there are filled with inaccurate information on this subject. I’m interested to hear about your experience with troubleshooting and how you fixed your iPhone in the comments section below.

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Question: Q: my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

Helpful answers

I also had the same problem, found this reply after a simple Google search, and it also worked for me. Thank goodness; probably saved me at least a hundred bucks had I gone to an Apple store in search of repair 😀

Mar 26, 2014 10:59 PM

Thanks a ton, that worked, and was delighted to see the Apple light come on. For others with the same problem, not sure if these events are related, but I recently updated my IOS, and although it restarted, I never did this full reboot. Also, it went to black right after I plugged the Mophie case, with phone inside it, into a car charger. Just tossing those out to support finding a root cause.

Mar 27, 2014 8:20 AM

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

Nov 15, 2013 10:04 AM

I have the same problem. This has happened twice but the first time it was stuck on a dim screen. But know I will be in an app or icon and it will go to black. It is so annoying that now whenever i unlock it, it immediately goes to black and now it will not come back on no matter what I do. The home+lock button thing doesnt work for it. But it is still on and rings but doesnt light up. I need HELP just like you! 😕

May 7, 2014 6:06 PM

I have done what you said however first it turned on but then the same thing happened again. I really need to use my phone tomorrow pleaseee help!

Feb 12, 2014 11:17 AM

Same thing’s happening to me. The screen Is staying black every time I reset it but I’m getting messages and it’s charging.

Feb 28, 2014 8:24 PM

My phone screen is blank, still ring but I can’t pick it. Really don’t know what to do. Please help

May 10, 2014 6:31 AM

Thanks, you just fixed my phone, I thought it was finished! 🙂

Apr 15, 2014 3:07 PM

The same thing happened to me but my problem is that my top button is broken so I can’t turn it off without usig the little dot thing on the screen. I don’t know what to do..

Mar 12, 2014 7:02 AM

Restart the device by holding the home and power buttons at the same time for up to 10 seconds until the Apple logo appears. You will not lose anything.

Nov 15, 2013 10:05 AM

My screen blacked out after I dropped it and I’m still getting notifications and siri is still working. I tried holding the lock screen and home button, but it just restarts and the apple logo does not show. please help i’m desperate

Aug 4, 2014 9:06 PM

It worked, thank you so much! Took a little longer than 10 seconds but it worked all the same. You’ve saved me from a lot of unwanted worry & hassle! You’re the best 🙂

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