Ipod support from apple

Obtaining service for your Apple product after an expired warranty

Learn about your options for getting service and parts for Apple devices that are past their warranty period.

Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.

Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.

Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.

Apple and the environment

Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.

About vintage products

Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.

For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.

Find out which products are vintage:

About obsolete products

Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.

Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.

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Service and support from the people who know your iPod touch best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 2 years of peace of mind when you buy AppleCare+ for iPod touch.

Every iPod touch comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPod touch extends your coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a $29 service fee, plus applicable tax. 1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.

One stop for support

Because Apple designs iPod, iOS, and many applications, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call. 3

• 24/7 priority access to Apple experts by chat or phone
• Global repair coverage 2
• Mail-in repair: Mail in your iPod using a prepaid shipping box
• Carry-in repair: Take your iPod to an Apple Store or other Apple Authorized Service Provider

Hardware coverage

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.

Service coverage includes the following:

• Your iPod touch
• Battery 1
• Included earphones and USB cable
• Up to two incidents of accidental damage protection every 12 months, each subject to a $29 service fee plus applicable tax 1

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

• Using iOS and iCloud
• Connecting iPod touch to Wi-Fi networks
• Using Apple-branded iPod touch apps

How to buy

1. Purchase AppleCare+ with your new iPod touch.
2. Or buy it within 60 days of your iPod touch purchase:
   • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
   • Online (requires you to verify your serial number and run a remote diagnostic)
   • At an Apple Store (inspection of iPod touch and proof of purchase are required)
   • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

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iPod Service and Repair

Learn more about iPod service options, warranty, and pricing.

How do I get service for my iPod?

Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.

Hardware service may no longer be available for older iPods. Contact your local provider to inquire about available service options.

Contact us

Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.

Send it in

Contact us and we’ll give you shipping instructions. You can ship your iPod to us and we’ll service it as soon as possible. If you have an iPod shuffle, you can arrange for Apple to ship you a replacement before you return your original iPod shuffle to us.

Bring it in

To get help in person, bring your iPod to one of our Apple Authorized Service Providers or make an Apple Store appointment online.

If you have an iPod touch, be sure you know your Apple ID and password before your appointment.

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.

How long will it take?

Repair source

Approximate time

3-5 business days

Bring to an Apple Authorized Service Provider

Ask your representative

Bring to an Apple Store

Up to 5 business days

Depending on where you get service, you might be able to check the status of your repair online.

Is your iPod covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Model	Accidental damage (AppleCare+ fee)
iPod touch	$ 29

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPod’s serial number.

Out-of-warranty service

Repairs are considered out of warranty when:

• Your iPod is over one year old
• Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.

If your battery has a manufacturing defect and it’s covered by our warranty, AppleCare+, or consumer law, we’ll replace it at no additional cost.

If you’re covered by AppleCare+ for your iPod touch and your battery can hold less than 80 percent of its original capacity, we’ll service it at no charge.

If your battery service isn’t covered by warranty, AppleCare+, or consumer law, we can service your iPod for a fee.

Screen repair

If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn’t covered by Apple Warranty. The cost to repair an accidentally damaged screen depends on your iPod model, any additional damage, and if you have AppleCare+ coverage. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.

AppleCare+ for iPod touch includes up to two instances of accidental damage, each with a service fee. You can use an instance for screen repair. If you don’t have AppleCare+, we might be able to repair your broken screen for an out-of-warranty fee.

We’ll run a diagnostic test to see if your iPod needs any other repairs. If it does, we’ll let you know.

Apple accessories

The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.

Get ready for iPod service

• Back up your iPod touch with your computer or use iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPod touch.
• Make sure you know your Apple ID and password.
• Keep your cables and other accessories when you get service.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your iPod and its accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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Identify your iPod model

Find out which iPod model you have by its model number and other details.

iPod touch (7th generation)

• Navigation: Multi-Touch display
• Capacity: 32, 128, 256 GB
• Model number and date introduced: A2178: May 2019

iPod touch (7th generation) has an 8MP camera and FaceTime HD camera.

iPod touch (6th generation)

• Navigation: Multi-Touch display
• Capacity: 16, 32, 64, 128 GB
• Model number and date introduced: A1574: July 2015

iPod touch (6th generation) has an iSight camera and FaceTime HD camera.

iPod touch (6th generation) is available in five colors, as well as a (PRODUCT)RED version.

iPod touch (5th generation)

• Navigation: Multi-Touch display
• Capacity: 16, 32, and 64 GB
• Model numbers and dates introduced:
  • A1509: June 2014
  • A1421: May 2013
  • A1421: October 2012

iPod touch (5th generation) has an iSight camera and FaceTime HD camera. The iPod touch loop is included with the 32 GB and 64 GB models.

iPod touch (5th generation) is available in five colors.

iPod touch (5th generation 16 GB, Mid 2013)

• Navigation: Multi-Touch display
• Capacity: 16 GB
• Model number and date introduced: A1509: May 2013

This model is available in silver and has a FaceTime HD camera.

iPod touch (4th generation)

• Navigation: Multi-Touch display
• Capacity: 8, 16, 32, and 64 GB
• Model numbers and dates introduced:
  • A1367: October 2012
  • A1367: October 2011
  • A1367: September 2010

iPod touch (4th generation) has an iSight camera and FaceTime HD camera.

iPod touch (4th generation) is available in white and black.

iPod touch (3rd generation)

• Navigation: Multi-Touch display
• Capacity: 32 and 64 GB
• Model number and date introduced: A1318: September 2009

iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen Multi-Touch display and 32 GB or 64 GB flash drive.

You can distinguish the iPod touch (3rd generation) from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number.

iPod touch (2nd generation)

• Navigation: Multi-Touch display
• Capacity: 8, 16, and 32 GB
• Model numbers and dates introduced:
  • A1288: September 2008
  • A1319 for China mainland only: September 2008

iPod touch (2nd generation) features a 3.5-inch (diagonal) widescreen Multi-Touch display and 8 GB, 16 GB, or 32 GB flash drive.

You can distinguish the iPod touch (2nd generation) from the previous model by its contoured design and oval shaped antennae cover in the back upper left corner.

iPod touch

• Navigation: Multi-Touch display
• Capacity: 8, 16, and 32 GB
• Model numbers and dates introduced:
  • A1213: February 2008
  • A1213: September 2007

iPod touch features a 3.5-inch (diagonal) widescreen Multi-Touch display and 8 GB, 16 GB, or 32 GB flash drive. You can browse the web with Safari and watch YouTube videos on the first-ever Wi-Fi iPod. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.

iPod nano (7th generation Mid 2015)

• Navigation: Multi-Touch display
• Capacity: 16 GB
• Model number and dates introduced: A1446: July 2015

iPod nano (7th generation Mid 2015) is available in five colors, as well as a (PRODUCT)RED version.

iPod nano (7th generation)

• Navigation: Multi-Touch display
• Capacity: 16 GB
• Model number and date introduced: A1446: October 2012

iPod nano (7th generation) is available in eight colors.

iPod nano (6th generation)

• Navigation: Multi-Touch display
• Capacity: 8 and 16 GB
• Model number and date introduced: A1366: September 2010

iPod nano (6th generation) is available in six colors.

iPod nano (PRODUCT) RED Special Edition is available only from the Apple Store, with a 8 GB or 16 GB capacity. Apple contributes a portion of each iPod nano (PRODUCT) RED Special Edition purchase to the Global Fund to fight HIV/AIDS in Africa.

iPod nano (5th generation)

• Navigation: Click Wheel
• Capacity: 8 and 16 GB
• Model number and date introduced: A1320: September 2009

You can distinguish the iPod nano (5th generation) from previous iPod nano models by:

• Its taller screen when compared to iPod nano (4th generation)
• Its polished anodized aluminum finish
• The inclusion of a camera and microphone on the back of the device

The iPod nano (5th generation) comes in nine colors.

iPod nano (4th generation)

• Navigation: Click Wheel
• Capacity: 8 and 16 GB
• Model number and date introduced: A1285: September 2008

You can distinguish the iPod nano (4th generation) from previous iPod nano models by:

• Its taller screen
• Its curved surface
• Its oval shape when seen from the top or bottom
• The inclusion of an accelerometer that is used by the Shake feature.

The iPod nano (4th generation) comes in nine colors.

iPod nano (3rd generation)

• Navigation: Click Wheel
• Capacity: 4 and 8 GB
• Model number and date introduced: A1236: September 2007

You can distinguish the iPod nano (3rd generation) from previous iPod nano models by:

• Its wider screen
• Hold switch is on the bottom
• Its ability to play video

The last three characters of the serial number will be one of these: YOP, YOR, YXR, YXT, YXV, or YXX.

The iPod nano (3rd generation) comes in five colors.

iPod nano (2nd generation)

• Navigation: Click Wheel
• Capacity: 2, 4, and 8 GB
• Model number and date introduced: A1199: September 2006

You can distinguish the iPod nano (2nd generation) from other models by:

• Its smaller size
• Its colors
• The dock connector and headphone port are both located on the bottom of the device

The iPod nano (PRODUCT) RED Special Edition is an iPod nano (2nd generation) available in red and with a 4 GB or 8 GB drive capacity. With each iPod nano (PRODUCT) RED purchased, $10 from the sale goes directly to the Global Fund to fight AIDS in Africa.

iPod nano

• Navigation: Click Wheel
• Capacity: 1, 2, and 4 GB
• Model numbers and dates introduced:
  • A1137: February 2006
  • A1137: September 2005

iPod nano is smaller than iPod mini and has a color screen and a Click Wheel but has flash memory instead of a hard drive. You sync music and photos with a USB 2 cable—not FireWire. The capacity of the iPod nano is engraved on the back of the case.

iPod nano comes in white and black.

iPod shuffle (4th generation Mid 2015)

• Navigation: Control Pad
• Capacity: 2 GB
• Model number and dates introduced: A1373: July 2015

iPod shuffle (4th generation Mid 2015) is available in five colors, as well as a (PRODUCT)RED version.

iPod shuffle (4th generation Late 2012)

• Navigation: Control Pad
• Capacity: 2 GB
• Model number and date introduced: A1373: September 2012

iPod shuffle (4th generation Late 2012) is available in seven colors.

iPod shuffle (4th generation)

• Navigation: Control Pad
• Capacity: 2 GB
• Model number and date introduced: A1373: September 2010

iPod shuffle (4th generation) is available in five colors.

iPod shuffle (3rd generation Late 2009)

• Navigation: Apple Earphones with Remote
• Capacity: 2 and 4 GB
• Model number and dates introduced: A1271: September 2009

iPod shuffle (3rd generation Late 2009) includes a three-position switch that toggles between off, play in order, and shuffle, similar to the original iPod shuffle. This model has a headphone port that also connects to a computer’s USB port. It has a clip similar to the iPod shuffle (2nd generation). iPod shuffle (3rd generation Late 2009) is smaller than the previous generations and has one status light. Previous iPod shuffle generations had two.

iPod shuffle (3rd generation Late 2009) is available in five colors.

The iPod shuffle (3rd generation Late 2009) also comes in a Special Limited Edition 4 GB model only available from the Apple Store. It comes in polished stainless steel.

iPod shuffle (3rd generation)

• Navigation: Apple Earphones with Remote
• Capacity: 4 GB
• Model number and date introduced: A1271: March 2009

iPod shuffle (3rd generation) includes a single 3-position switch that toggles between off, play in order, and shuffle similar to the original iPod shuffle. This model has a headphone port that also connects to a computer’s USB port. It has a clip similar to the iPod shuffle (2nd generation). iPod shuffle (3rd generation) is smaller than the previous generations and has one status light. Previous iPod shuffle generations had two.

iPod shuffle (2nd generation)

• Navigation: Control Pad
• Capacity: 1 and 2 GB
• Model numbers and dates introduced:
  • A1204: February 2008
  • A1204: September 2006

iPod shuffle (2nd generation) is smaller than the original iPod shuffle and has no USB connector.

The last three characters of the serial number will be one of these: 1ZH, 1ZK, 1ZM, 1ZP, or 1ZR.

iPod shuffle

• Navigation: Control Pad
• Capacity: 512 MB and 1 GB
• Model number and date introduced: A1112: January 2005

iPod shuffle is smaller than iPod mini and has no display. There are LED lights on the front and back. The capacity of the drive is engraved on the front USB connector.

iPod mini (2nd generation)

• Navigation: Click Wheel
• Capacity: 4 and 6 GB
• Model number and date introduced: A1051: February 2005

You can distinguish the iPod mini (2nd generation) models from the original iPod mini models by:

• The hard-drive size is engraved on back of the device
• The Click Wheel text color matches the color of the device

iPod mini

• Navigation: Click Wheel
• Capacity: 4 GB
• Model number and date introduced: A1051: January 2004

iPod mini is distinguished from other models by:

• Its smaller size
• Its colors
• The Hold switch, which is on the top-left side
• The Click Wheel’s button labels, which are on the wheel itself

iPod classic 160 GB (Late 2009)

• Navigation: Click Wheel
• Capacity: 160 GB
• Model number and date introduced: A1238: September 2009

The iPod classic 160 GB (Late 2009) is a hard drive-based iPod featuring a large, widescreen color display, a Click Wheel, and the capability of displaying photos and videos. It uses USB for syncing.

The iPod classic is available in silver and black, and has an anodized aluminum and polished stainless steel enclosure.

iPod classic (120 GB)

• Navigation: Click Wheel
• Capacity: 120 GB
• Model number and date introduced: A1238: September 2008

The iPod classic (120 GB) is a hard drive-based iPod featuring a large, widescreen color display, a Click Wheel, and the capability of displaying photos and videos. It uses USB for syncing.

The iPod classic is available in silver and black, and has an anodized aluminum and polished stainless steel enclosure.

iPod classic

• Navigation: Click Wheel
• Capacity: 80 and 160 GB
• Model number and date introduced: A1238: September 2007

The iPod classic is a hard drive-based iPod featuring a large, widescreen color display, a Click Wheel, and the capability of displaying photos and videos. It uses USB for syncing.

The last three characters of the serial number will be one of these: Y5N, YMU, YMV, or YMX.

The iPod classic is available in silver and black, and has an anodized aluminum and polished stainless steel enclosure.

iPod (5th generation Late 2006)—also known as iPod with video or Fifth Generation iPod

• Navigation: Click Wheel
• Capacity: 30 and 80 GB
• Model number and date introduced: A1238: September 2006

The last three characters of the serial number will be one of these: V9K, V9P, V9M, V9R, V9L, V9N, V9Q, V9S, WU9, WUA, WUB, WUC, or X3N. The Fifth Generation U2 Special Edition iPod (30 GB Late 2006) serial number’s last three characters are W9G.

iPod (5th generation)—also known as iPod with video or Fifth Generation iPod

• Navigation: Click Wheel
• Capacity: 30 and 60 GB
• Model number and date introduced: A1238: October 2005

The iPod (5th generation) is a hard drive-based iPod featuring a large, widescreen color display, a Click Wheel, and the capability of displaying photos and videos. It uses USB for syncing.

The iPod (5th generation) comes in white and black.

iPod Special Edition U2

• Navigation: Click Wheel
• Capacity: 20 and 30 GB
• Model numbers and dates introduced:
  • A1136: September 2006
  • A1136: June 2006
  • A1099: June 2005
  • A1059: October 2004

The iPod Special Edition U2 is a standard iPod model with some differences, including: Black plastic exterior, red Click Wheel, signatures of the U2 band members engraved on the back, and «iPod Special Edition U2» engraved on the back.

The first model was based on an iPod (Click Wheel) with a 20 GB hard drive. In June 2005, a new version of the iPod Special Edition U2 was introduced that was based on an iPod with color display. These are both also considered fourth-generation iPod models. In June 2006, a new version of the iPod Special Edition U2 was introduced that is based on a 5th-generation iPod (also known as iPod with video) with a 30 GB hard drive. In September 2006, a model based on the iPod (5th generation Late 2006) was introduced.

The last three characters of the serial number are W9G.

iPod with color display

• Navigation: Click Wheel
• Capacity: 20 and 60 GB
• Model number and date introduced: A1099: June 2005

iPod and iPod photo are now one and the same, with every white iPod boasting a full-color display. They continue to have the same controls as iPod (Click Wheel) but now all models have a color display like iPod photo—ideal for viewing album artwork and playing slideshows. These are considered fourth-generation models along with iPod (Click Wheel).

iPod photo (also known as iPod with color display)

• Navigation: Click Wheel
• Capacity: 30, 40, and 60 GB
• Model numbers and dates introduced:
  • A1099: February 2005
  • A1099: October 2004

iPod photo models are functionally and visually identical to the iPod with color display (see above photo).

iPod (Click Wheel)

• Navigation: Click Wheel
• Capacity: 20 and 40 GB
• Model number and date introduced: A1059: July 2004

iPod (Click Wheel) models have a Click Wheel like the iPod mini, but are larger and the hold switch is on the top-right side. iPod (Click Wheel) models have a monochrome display. iPod (Click Wheel) is referred to as the fourth-generation iPod.

iPod (Dock Connector)

• Navigation: Touch Wheel
• Capacity: 10, 15, 20, 30, and 40 GB
• Model numbers and dates introduced:
  • A1040: September 2003
  • A1040: April 2003

iPod (dock connector) models have a dock connector on the bottom.

Newer iPod models like iPod (Click Wheel) and iPod mini also have a dock connector, but the iPod (Dock Connector) has a touch wheel instead of a Click Wheel and the four control buttons are above the touch wheel. iPod (Dock Connector) models are referred to as third-generation iPod models.

iPod (Touch Wheel)

• Navigation: Touch Wheel
• Capacity: 10 and 20 GB
• Model number and date introduced: A1019: July 2002

All iPod (Touch Wheel) models have a FireWire port cover. Scroll wheel models don’t, and dock connector models don’t have a FireWire port. The iPod (Touch Wheel) model controls look similar to the iPod (Scroll Wheel) but the touch wheel itself doesn’t turn. iPod (Touch Wheel) models are considered second-generation iPod models.

iPod (Scroll Wheel)

• Navigation: Scroll Wheel
• Capacity: 5 and 10 GB
• Model numbers and dates introduced:
  • M8541: March 2002
  • M8541: October 2001

iPod (Scroll Wheel) models have a scroll wheel that physically turns. The controls (Play, Menu, Next, Previous) are in a circle around the wheel. iPod (Scroll Wheel) models are referred to as first-generation iPod models.

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