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If your iPhone won’t turn on or is frozen

If your iPhone has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

iPhone screen is black or frozen

iPhone is stuck on the Apple logo

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd generation)

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
   
4. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 7 or iPhone 7 Plus

1. Press and hold both the side button and the volume down button until you see the Apple logo.
   
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

On your iPhone 6s and earlier, including iPhone SE (1st generation)

1. Press and hold both the Home button and the side button or the top button until you see the Apple logo.
2. If your phone doesn’t turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn’t turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
   • On your iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.

On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.

Keep holding the buttons until you see the recovery mode screen.

When you get the option to restore or update, choose Update.

Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

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Set up your iPhone, iPad, or iPod touch

Learn how to set up your iPhone, iPad, or iPod touch.

If you’re switching to a new device

If you want to transfer your information from another device to your new iPhone, iPad, or iPod touch, follow these steps:

Make sure that you back up your previous iOS device so that you can transfer the content to the new device.

If you’re setting up your first iOS device

If you already set up your new device but want to start over, learn how to erase your iPhone, iPad, or iPod touch.

Otherwise, follow these steps:

Turn on your device

Press and hold the device’s power button until you see the Apple logo. You’ll then see «Hello» in many languages. Follow the steps to get started. If you’re blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen.

When asked, choose your language. Then tap your country or region. This affects how information looks on your device, including date, time, contacts, and more. At this point, you can tap the blue accessibility button to set up Accessibility Options that can optimize your setup experience and the use of your new device.

If you have another device, use Quick Start

If you have another device, you can use it to automatically set up your new device with Quick Start. Bring the two devices close together, and then follow the instructions.

If you don’t have another device, tap «Set Up Manually» to continue.

Activate your device

You need to connect to a Wi-Fi network, a cellular network, or iTunes to activate and continue setting up your device.

Tap the Wi-Fi network that you want to use or select a different option. If you’re setting up an iPhone or iPad (Wi-Fi + Cellular), you might need to insert your iPhone SIM card or iPad SIM card first.

Set up Face ID or Touch ID and create a passcode

On some devices, you can set up Face ID or Touch ID. With these features, you can use face recognition or your fingerprint to unlock your device and make purchases. Tap Continue and follow the instructions, or tap «Set Up Later in Settings.»

Next, set a six-digit passcode to help protect your data. You need a passcode to use features like Face ID, Touch ID, and Apple Pay. If you’d like a four-digit passcode, custom passcode, or no passcode, tap «Passcode Options.»

Restore or transfer your information and data

If you have an iCloud backup or a backup made from your computer or an Android device, you can restore or transfer your data from your old device to your new device.

If you don’t have a backup or another device, select Don’t Transfer Apps & Data.

Sign in with your Apple ID

Enter your Apple ID and password, or tap «Forgot password or don’t have an Apple ID?» From there, you can recover your Apple ID or password, create an Apple ID, or set it up later. If you use more than one Apple ID, tap «Use different Apple IDs for iCloud and iTunes?»

When you sign in with your Apple ID, you might be prompted for a verification code from your previous device.

Turn on automatic updates and set up other features

On the next screens, you can decide whether to share information with app developers and allow iOS to update automatically.

Set up Siri and other services

Next, you’ll be asked to set up or enable services and features, like Siri. On some devices, you’ll be asked to speak a few phrases so that Siri can get to know your voice.

If you signed in with your Apple ID, follow the steps to set up Apple Pay and iCloud Keychain.

Set up Screen Time and more display options

Screen Time gives you insight into how much time you and your kids spend on your devices. It also lets you set time limits for daily app use. After you set up Screen Time, you can turn on True Tone if your device supports it, and use Display Zoom to adjust the size of icons and text on your Home screen.

If you have an iPhone X or later, learn more about using gestures to navigate your device. If you have an iPhone with a Home button, you can adjust the click for your Home button.

Finish up

Tap «Get Started» to begin using your device. Make a safe copy of your data by backing up, and learn about more features in the user guide for your iPhone, iPad, or iPod touch.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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If your iPhone is stuck on the Apple logo

If you have iOS 13 or later, and tried to restore your iPhone from a backup or tried to migrate your iPhone from a previous device, you might see the Apple logo and progress bar on your screen for more than one hour. Learn what to do.

If you have the issue above, follow these steps:

1. Make sure that the progress bar on your iPhone screen hasn’t moved for at least one hour.
2. If the progress bar hasn’t moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:
   • iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
   • iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
   • iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.
3. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone.

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If your computer doesn’t recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and your computer doesn’t recognize your iPhone, iPad, or iPod, learn what to do.

If your computer doesn’t recognize your connected device, you might see an unknown error or a «0xE» error. Follow these steps and try to connect your device again after each step.

1. Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can’t unlock your device because you forgot your passcode, find out what to do.
4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
5. Restart your computer.
6. Restart your iPhone, iPad, or iPod touch.
7. Follow these additional steps for your Mac or Windows PC.
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

Additional steps for Mac

1. Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
2. On your Mac, choose Finder > Preferences from the Finder menu bar, then click Sidebar at the top of the preferences window. Make sure that «CDs, DVDs and iOS Devices» is checked.
3. Press and hold the Option key, then choose System Information from the Apple menu . From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.
   

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Unlock your iPhone with Apple Watch when you’re wearing a face mask or sunglasses

When you’re wearing a mask or sunglasses and your Apple Watch, you can simply raise and glance at your iPhone to unlock it. Learn how to set up and use the feature.

What you need

Unlocking your iPhone with your Apple Watch requires these devices:

• An iPhone that uses Face ID (iPhone X or later) and has iOS 14.5 or later
• An Apple Watch Series 3 or later with watchOS 7.4 or later

The feature also has these requirements:

• Your Apple Watch needs to be paired with your iPhone.
• Your iPhone and Apple Watch need to have Wi-Fi and Bluetooth turned on. (You don’t need to be connected to a Wi-Fi network.)
• Your Apple Watch needs to have a passcode, and wrist detection must be turned on.
• Your Apple Watch needs to be on your wrist and unlocked.
• You need to be wearing a mask that covers your mouth and nose, or sunglasses or ski goggles that cover your eyes.

How to set up Unlock with Apple Watch

1. Open the Settings app on your iPhone.
2. Tap Face ID & Passcode, then type your passcode.
3. Scroll down to Unlock with Apple Watch, then turn on the feature next to your watch’s name. If your watch doesn’t have wrist detection enabled, you’re asked to turn it on.

How to unlock your iPhone with your Apple Watch

1. Make sure that you’re wearing a mask, sunglasses, or ski goggles and that your Apple Watch is on your wrist and unlocked.
2. Wake your iPhone by raising it or tapping its screen.
3. Glance at your iPhone to unlock it. Then you can swipe up from the bottom of your iPhone screen to begin using it.

If you didn’t mean to unlock your iPhone

When your Apple Watch unlocks your iPhone successfully, your watch gives haptic feedback and shows an alert. If you didn’t mean to unlock your iPhone, tap the Lock iPhone button on your Apple Watch screen.

The next time you unlock your iPhone after tapping this button, your iPhone requires that you type your passcode.

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