Is this iphone stolen

If your iPhone, iPad, or iPod touch is lost or stolen

If you lose your iPhone, iPad, or iPod touch or think it might be stolen, use Find My and protect your data.

Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.

Mark as Lost

When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device.

Report your missing device to local law enforcement

Law enforcement might request the serial number of your device.

File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Remotely erase your device

After you erase a device, you can’t track its location, so make sure that you no longer need to search for the device. If you have AppleCare+ with Theft and Loss, do not erase your iPhone until your claim has been approved.

Contact your wireless carrier

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless carrier. Ask the carrier to disable your account to prevent calls, texts, and data use. And if your device is covered under your wireless carrier plan, file a claim.

Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from your account until your claim has been approved.

Go to appleid.apple.com to remove the missing device from your list of trusted devices.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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What to Do When Your iPhone Is Stolen

Act fast to protect your asset and your privacy

A handful of commonsense precautions will protect your data and may even help you recover your phone, should your handset be lost or stolen.

There’s no guarantee that these tips will protect you in every case or recover your iPhone, but following them will lower your overall risk.

Lock Your iPhone and Delete Its Data

The first thing you need to do is protect your personal information. If you have a passcode set on your iPhone, you’re pretty safe. But if you don’t, or want extra security, use Find My iPhone to lock your phone and add a passcode. That step will at least prevent the thief from using your phone.

If you can’t get the iPhone back or it has sensitive information on it, delete the phone’s data remotely. Deleting data may not prevent the thief from using your iPhone, but at least he won’t have access to your personal data after that.

If your iPhone was issued to you by your employer, your IT department may be able to remotely delete the data, too. Contact your company’s helpdesk to learn about your options.

Remove Debit and Credit Cards From Apple Pay

If you use Apple’s wireless payment service, you should remove any credit cards or debit cards you’ve added to the phone for use with Apple Pay (they’re easy to add back later). Apple Pay is very secure—thieves shouldn’t be able to use your Apple Pay without your fingerprint or face scan, which they likely won’t have—but it’s nice to have the peace of mind that your credit card isn’t virtually sitting in a thief’s pocket. Use iCloud to remove the cards.

Track Your Phone With Find My iPhone

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Apple’s free Find My iPhone service can track your phone using the device’s built-in GPS and show you on a map approximately where the phone is. The only catch? You need to have set up Find My iPhone before your phone was stolen.

If you don’t like Find My iPhone, there are many other apps from the App Store will help you locate the phone. Some of these apps also allow you to remotely change security settings.

Don’t Try to Recover It Yourself; Get Help From the Police

If you’ve been able to locate your iPhone using a GPS tracking app like Find My iPhone, do not try to recover it yourself. Going to the house of the person who stole your phone could put you at risk.

Instead, contact the local police department (or, if you’ve already filed a report, the one you reported the theft to) and let law-enforcement officials know that you’ve got information about the location of your stolen phone. While the police may not always help, the more information you have, the more likely police are to recover the phone for you.

File a Police Report

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Nathan ALLIARD/Photononstop / Getty Images

If you can’t recover the phone right away, file a report with the police in the place where the phone was stolen. This step may or may not lead to the recovery of your iPhone (in fact, the police may tell you there’s very little they can do either because of the value of the phone or the number of thefts), but having documentation should help when dealing with a phone and insurance companies.

Even if the police tell you they can’t help at first, if you can get data about the location of your phone, having the report may be necessary for getting the police to help you recover it.

Plus, a stolen-phone report will get the device’s IMEI logged into a database so the phone cannot be wiped and used elsewhere, rendering it useless to the people who stole it.

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What to Do If Your iPhone Is Stolen or Permanently Lost

If there’s no chance of getting your iPhone back, there are a few things you need to do to keep your data from falling into the wrong hands, to report the iPhone lost or stolen, and to make an insurance claim if necessary.

Losing an iPhone or having it stolen can be an incredibly stressful experience. Not only is an iPhone expensive, there is also a lot of sensitive data on it. Plus, it is likely linked to your other Apple devices, which could put those devices at risk. There are several steps to take once a phone is stolen and cannot be retrieved using Find My app. These include protecting your data by erasing the phone, and removing it from your iCloud as a trusted device. It is also important to reset your Apple ID password and potentially file a claim if the phone is insured. Check out the following steps for what to do when your iPhone is stolen.

What’s in This Article:

• How to Tell if an iPhone Is Stolen
• How Do I Erase Data From My Lost iPhone?
• How to Cancel an iPhone Erase if You Find Your Phone
• How to Report a Stolen iPhone
• How to Make an iPhone Insurance Claim

How to Tell if an iPhone Is Stolen

The first thing to do if you think that your iPhone is stolen is to check if the iPhone is lost or stolen. If your iPhone is located somewhere unexpected or is on the move and no one is picking up when you call it, it was likely stolen. If this happens, mark it as Lost in the Find My app immediately. This will keep the data on it safe from whoever took it. If you end up finding it, you can always unlock again using iCloud. If your iPhone isn’t on and you suspect it was stolen, make sure to mark it as lost just in case.

How Do I Erase Data From My Lost iPhone?

Once you confirm that your iPhone was stolen, erase your iPhone’s data. While it may not seem like all of the data is too important, consider that photos and messages may contain details of your location. Plus, many users have their credit cards saved with Apple Pay for easier purchases. Erasing all data on your lost iPhone is an important step that should not be skipped.

1. Sign into the Find My app. You can use a friend’s phone or another device to do this, just make sure to sign in using your Apple ID.
2. Go to the Devices tab.

Select the device that has been stolen or is missing.

Swipe up to access the full menu and select Erase This Device near the bottom.

Details about the device will pop up and you will have to select Continue at the bottom of the screen.

In order to erase the device, you will be asked to verify your Apple ID password.

Enter a phone number in case someone finds your iPhone, then tap Next.

Next you’ll have the opportunity to enter a message that will be shown on your device when someone recovers it.

Finally, select Erase.

You will have to log in with your Apple ID password one last time to confirm.

If the iPhone was off when it was lost or stolen, all data will erase once the phone is turned on and online.

How to Cancel an iPhone Erase if You Find Your Phone

If the device is found before it goes online and the erase is set up, it is still possible to cancel the erase following these steps:

1. Sign into the Find My app using iCloud on someone else’s device, or on a computer.
2. Go to Devices if you are not already there.

Select the device that you want to cancel the erase for.

Select Cancel Erase.

Enter your Apple ID password to verify your identity.

How to Report a Stolen iPhone

Marking an iPhone as lost on Find My App will not automatically report the theft to the police. In order to officially report a stolen iPhone, you need to notify local authorities. If you are in the United States, you can call the non-emergency line for local law enforcement or visit a police station in person. The police will ask for some information about the lost iPhone including its IMEI number. You can call your phone provider to get this number if you aren’t sure. Make sure to record the crime reference number once the report is filed, since this number will be needed if you make a claim with your insurance.

How to Make an iPhone Insurance Claim

The best way to protect your iPhone is with insurance. You can get it through a third-party company, but it is most common to insure your phone through the AppleCare program. AppleCare doesn’t always come with insurance, but it is an optional add-on for just a few dollars a month. If you signed up for the insurance prior to the theft, you can file an iPhone Theft and Loss Claim. You can do this by going to Apple’s support website, signing in, and filling out the claim.

It can be stressful when your iPhone is stolen or lost. First, you should check that the iPhone is actually lost by checking its location and if it’s on. Once theft or loss is confirmed, it is the most important to immediately erase iPhone data to protect your privacy. The next step is to report a stolen iPhone with the local authorities. If your device is insured, you can then use the police report to create a claim with Apple.

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