Macbook pro repair apple

Obtaining service for your Apple product after an expired warranty

Learn about your options for getting service and parts for Apple devices that are past their warranty period.

Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.

Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.

Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.

Apple and the environment

Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.

About vintage products

Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.

For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.

Find out which products are vintage:

About obsolete products

Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.

Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.

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Apple Repair

We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.

Send your product to Apple

Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Find an Apple Authorized Service Provider

Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.

*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.

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Mac Service and Repair

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we’ll send you a box you can use to ship it to an Apple Repair Center. We’ll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you’re experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can’t turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

MacBook Pro	Out of Warranty
16-inch MacBook Pro	$ 199
14-inch MacBook Pro	$ 199
15-inch MacBook Pro	$ 199
13-inch MacBook Pro	$ 199

MacBook Air	Out of Warranty
13-inch MacBook Air	$ 129
11-inch MacBook Air	$ 129

MacBook	Out of Warranty
12-inch MacBook	$ 199

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95 .

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

Product	Accessory battery service
Magic Keyboard with Touch ID	$ 29
Magic Keyboard with Touch ID and Numeric Keypad	$ 29
Magic Keyboard	$ 29
Magic Keyboard with Numeric Keypad	$ 29
Magic Mouse	$ 29
Magic Trackpad	$ 29

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we’ll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Model	Screen or external enclosure only (with AppleCare+)	Other damage (with AppleCare+)
All Mac models	$ 99	$ 299

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your Mac’s serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel «sticky» or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

• MacBook (Retina, 12-­inch, Early 2015)
• MacBook (Retina, 12­-inch, Early 2016)
• MacBook (Retina, 12-­inch, 2017)
• MacBook Air (Retina, 13-inch, 2018)
• MacBook Air (Retina, 13-inch, 2019)
• MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
• MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2016)
• MacBook Pro (15-­inch, 2017)
• MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2018)
• MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2019)

Note: No other Mac notebook models are part of this program.

Service Process

Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

To prepare your unit for service, please backup your data.

Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.

If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.

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MacBook Pro Repair

Apple’s line of laptops for professional and power users. To date the MacBook Pro line includes 13, 15, 16, and 17-inch variants, with major revisions defined by unibody, Retina display, and Touch Bar designs.

5 Categories

MacBook Pro 13″

MacBook Pro 14″

MacBook Pro 15″

MacBook Pro 16″

MacBook Pro 17″

Featured Guides

MacBook Pro 13″ Retina Display Mid 2014 Battery Replacement

Replace the Battery in your MacBook Pro 13″ Retina Display Mid 2014.

MacBook Pro 13″ Retina Display Late 2013 Battery Replacement

Replace the Battery in your MacBook Pro 13″ Retina Display Late 2013.

Replacement Guides

Disassembly Guides

MacBook Pro Hard Drive Removal

Techniques

Fixing the MacBook «Floppy Screen» Loose Screen Issue

How to Reduce MacBook Pro Core Temperature

How to package logic board for shipping

Support Questions

New replacement battery for MacBook Pro not recognised

How can I install OS X on a new ssd

Is the SSD upgradeable in the 2017 version?

Internal hard drive disk not recognized

Parts

Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

Microfiber Cleaning Cloths

T6 Torx Screwdriver

Mako Driver Kit — 64 Precision Bits

Adhesive Cleanup Kit (Set of 12)

Pro Tech Toolkit

Phillips #000 Screwdriver

Identification

Determining which model of the MacBook Pro you have can be a challenge. The same model numbers can have a variety of processor configurations. Even if you think you know exactly which MacBook you have, a quick trip through the laptop identification system can’t hurt.

Model History

The MacBook Pro laptop was first introduced in January 2006; it replaced the PowerBook G4, Apple’s earlier professional line of laptops. The original MacBook Pro model came in an aluminum enclosure, a trend that continues with this line of laptops today.

After more than two years and numerous incremental upgrades, Apple announced a completely new MacBook Pro model in October 2008, dubbed the MacBook Pro 15″ Unibody. The MacBook 15″ Unibody is a distinct update of the original MacBook Pro, packing all the previous features of the Pro into a more stylish and lighter weight aluminum enclosure.

In late 2012 Apple introduced the thinner and lighter MacBook Pro with Retina Display, bringing crisp high-resolution screens, but vastly reduced serviceability—Retina models’ lifespan is artificially limited by things like glued-down batteries and soldered RAM. Later models took this trend further by soldering down the storage, making these “pro” machines effectively non-serviceable and non-upgradeable after purchase.

2016 brought the most radically different and polarizing generation of MacBook Pros yet, with all I/O ports replaced by a small number of USB-C (Thunderbolt) ports. The popular and practical MagSafe charging port was also eliminated. Function keys were replaced by the Touch Bar, a touch-sensitive OLED strip that dynamically displays various context-dependent controls. Apple also completely re-engineered the keyboard, replacing its conventional scissor switches with extremely low-travel “butterfly” switches, which allowed for a thinner device and more stable key presses—but the mechanism proved relatively fragile and unreliable even after several revisions to the hardware, and reactions to the “feel” of the low-travel keys was mixed even when they worked correctly. The problem was compounded by the lack of practical repair options; fixing the keyboard requires replacing the device’s entire top case assembly, including the battery and speakers. Apple eventually created a 4-year extended warranty program for the troubled keyboard.

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