One to one apple liverpool

Apple Liverpool

Open until 20:00

We’re open and look forward to welcoming you. Shop by walking in, reserving a one-on-one session with a specialist or buy online and pickup in store. Get Genius Support in store or by making an appointment.

Face masks (will be provided)

Limiting store occupancy

Continuous deep cleaning

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Opening Hours

Day	Date	Time
Today Today	8 Dec 8 December	09:30 – 20:00
Thu Thursday	9 Dec 9 December	09:30 – 20:00
Fri Friday	10 Dec 10 December	09:30 – 20:00
Sat Saturday	11 Dec 11 December	09:00 – 19:00
Sun Sunday	12 Dec 12 December	11:00 – 17:00
Mon Monday	13 Dec 13 December	09:00 – 21:00 *
Tue Tuesday	14 Dec 14 December	09:00 – 21:00 *

*Special opening hours. Some services, such as Genius Bar, may not be available.

We’re open and look forward to welcoming you. Shop by walking in, reserving a one-on-one session with a specialist or buy online and pickup in store. Get Genius Support in store or by making an appointment.

How can we help you?

Need help finding what’s right for you? Book a one-to-one session to shop with a Specialist at an Apple Store.

From setting up your device to recovering your Apple ID to replacing a screen, Genius Support has you covered.

Sign language interpretation is available at our stores through an on-demand video service, instantly and at no cost to you. An in-person interpreter can be arranged by advanced request for in-store sessions and events, also at no cost.*

Come and see the best of Apple at our stores.

Shop for our products and get expert advice in person.

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Get it today. Buy online and select a time to pick up.

Apple Trade In

Bring in an eligible device and we’ll trade it for instant credit. 1

We’ll transfer your photos, email, contacts and more to your new device.

Shop from a wide range of curated accessories designed for your Apple products.

We’ll help you get started. And keep going.

Every store has dedicated teams for support, learning and more.

Genius Support

Get expert service and support at the Genius Bar.

• Call 0800 048 0408 or get help here
• How to prepare for an appointment

Источник

Question: Q: No Support in Apple Store Liverpool One

My ageing parents (80+) have just visited the Liverpool one Apple store as needed some help to set up their new iPad, my father is also having problems with an Apple ID update message on his IPhone, the update doesn’t work.

The store advised they are not able to help them and they should call Apple support.

I find this terrible customer service, why can’t the store help two elderly people who are clearly struggling?

I am saddened and disappointed in the lack of humanity and support the Liverpool one store has shown for two elderly people, when they could and should have helped them.

Apple why are you not able to help people in need in person?

Posted on Dec 27, 2019 6:40 AM

All replies

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Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

If you want to, you can send Apple feedback. They won’t answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Dec 27, 2019 9:33 AM

Firstly make your complaint directly to the manager of the store . By the way you normally need to book a genius appointment on line .

Apple support telephone number is 0800 048 0408 free phone they are really helpful and if a genius appointment is absolutely necessary they will help you book it there and then.

That said there is so much help here and online including youtube and we helpers can normally solve most issues if we know what’s going on with a few details .

And almost all of us here are users just like you . Not under the pay of Apple in any way

I take it you aren’t particularly savvy with iOS devices then ?

Setting up is really simple follow the onscreen prompts and the only thing you need is a WiFi router and the password . That’s not an Apple issue and one surely you can help your parents with.

As to the the Apple ID issue

Can your parent unlock the phone Yes/No

If yes and you can help them .

Try this with them Tap settings and at the top of then screen the ID panel is at the top of the screen . make sure your relative knows their password.

Tap on the ID panel and scroll to the bottom of the screen and tap on sign out It’s in Red .

Now return to the previous panel and it will ask for you credentials again put in the name ID and password and the phone will reconnect the iCloud servers .

Dec 27, 2019 9:58 AM

Thanks for all the advice and guidance.

Its disappointing to hear I cannot contact Apple directly, either in person in a store, by telephone, on line, and if you do have a problem they dont respond, all sounds like really poor customer service.

I have tried to help but my fathers phone was unresponsive, when trying to update the Apple ID the phone was stuck for hours with the small circle going round and round, I had to shut the phone down. Then when I tried to sign out of iCloud the phone did the same thing and would not sign out. So ran out of things to try and thought the store would be able to help.

One thing they have done is use the same Apple ID for both of their iPhones, which seems to work but is that advisable?

I was hoping someone in there Liverpool One Apple store would be able to help and offer some advice and assistance.

Источник

iPhone 13

Your new superpower.

Design

New
Pink
finish

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

New
Blue
finish

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

New
Midnight
finish

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

New
Starlight
finish

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

New
PRODUCT(RED) finish

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

Five
new finishes

Ceramic Shield, tougher than any smartphone glass

6.1″

5.4″

Super Retina XDR display 1

Durable
flat-edge
design

Camera

How did we get such a huge camera upgrade to fit?

By thinking diagonally

By thinking diagonally

We designed a totally new architecture and turned the lenses 45 degrees to fit in our best dual-camera system ever — with its biggest Wide camera sensor. We also made room for our sensor-shift optical image stabilisation. And we equipped the Ultra Wide camera with a faster sensor.

New Ultra Wide camera reveals more detail in the dark areas of your photos

New Wide camera captures 47% more light for better photos and videos

New sensor-shift optical image stabilisation keeps shots steady even when you’re not

It even fits in
iPhone 13 mini

Cinematic mode

iPhone went to film school, so you don’t have to.

Presenting
Cinematic
mode

Filmmakers use a technique called rack focus — shifting focus from one subject to another — to guide the audience’s attention in their films. Now iPhone makes it easy for you to bring the same storytelling technique to your videos.

Cinematic mode automatically creates beautiful depth effects and focus transitions

Just start recording and Cinematic mode will hold focus on your subject while creating a beautiful depth-of-field effect all around them.

Cinematic mode anticipates when a prominent new subject is about to enter the scene and automatically shifts focus when they do. Now you can effortlessly create videos that look and feel like the movies.

You can even adjust
the depth effect after you shoot

Want to change the focus or adjust the blur after shooting wraps? No problem. iPhone lets you do it with a few taps and swipes. Even pro movie cameras can’t do that.

Cinematic mode shoots
in Dolby Vision HDR

Camera Gallery

Take a great photo without lifting a finger.

Night mode senses low-light scenes and automatically adjusts to take bright, clear photos with amazingly rich colours.

Portrait mode artfully blurs the background to put the focus on your subject. You can try out six creative lighting effects with a swipe.

Smart HDR 4 now recognises up to four different people in a scene, and optimises contrast, lighting and even skin tones for each one. So everybody looks their best.

Deep Fusion activates in mid- to low-light scenes. It analyses multiple exposures pixel by pixel to capture the subtlest textures, patterns and details.

The Ultra Wide camera gives you a wide field of view even when you’re right up close to what you’re shooting. So you can capture more of the scene without stepping back.

Memories are automatic slideshows created from meaningful moments in your photo library. Personalise them with your own look and feel — or even a soundtrack from your music library.

Memories are automatic slideshows created from meaningful moments in your photo library. Personalise them with your own look and feel — or even a soundtrack from your music library.

Photographic Styles

A camera
with a
style all
your own.

Introducing
Photographic
Styles

Styles are smart enough to do things like boost or mute colours while keeping skin tones natural

Photographic Styles create a personal look for your photos. But unlike filters, styles selectively apply adjustments to the right areas while preserving skin tones.

Choose Vibrant to make photos bright and vivid. Rich Contrast for darker shadows and deeper colours. Warm or Cool to accentuate golden or blue undertones. Preset, ready, go!

Just choose a style once — like Vibrant, shown here — and your photos will automatically have that look

TrueDepth Camera

A front
camera
that
doesn’t take

The TrueDepth camera system has all the latest features from the back cameras:

• Cinematic mode
• Photographic Styles
• Dolby Vision HDR recording
• Portrait mode
• Night mode selfies
• Smart HDR 4
• Deep Fusion
• and more

for a whole new
stratosphere of selfies.

A15 Bionic and the TrueDepth camera also power Face ID, the most secure facial authentication in a smartphone

2x the storage

iPhone 13 starts at 128GB for all your photos and videos

Display

Super Colour Pixelistic XDR idocious. Supercolour​ pixelistic​ XDRidocious.​

Super Retina XDR display

Super-bright

Our OLED display gets 28 per cent brighter — up to 800 nits — so it’s easier to see in full sunlight. And it still goes up to 1,200 nits for HDR content. You’ll notice bright whites, true blacks and every shade in between. Yet the display conserves power better than ever.

Super-colourful

iPhone 13 features a cinema-standard wide colour gamut, displaying colours just as filmmakers intended. And with precise colour accuracy, everything on the screen looks remarkably natural.

Super-sharp

The Super Retina XDR display has an ultra-high pixel density, so photos, videos, text — whatever you’re viewing — looks extra-sharp. And the display is even more expansive, thanks to a smaller TrueDepth camera area.

Battery

Raises
the bar

Up to 2.5 hours more battery life on iPhone 13.
Up to 1.5 hours more battery life on iPhone 13 mini. 3

A15 Bionic is a

speed-boosting,

A15 Bionic is a

camera-elevating,

A15 Bionic is a

reality-augmenting,

A15 Bionic is a

power-optimising,

A15 Bionic is a

privacy-protecting,

A15 Bionic is a

game-changing chip.

The lightning-fast A15 Bionic powers Cinematic mode, Photographic Styles, Live Text and more. Its Secure Enclave locks down personal info like your Face ID data and contacts. And it’s more efficient, helping to deliver longer battery life.

• Up to 50% faster CPU
  than the competition
• Up to 30% faster graphics
  than the competition
• The only smartphone chip
  faster is in iPhone 13 Pro

The lightning-fast A15 Bionic powers Cinematic mode, Photographic Styles, Live Text and more. Its Secure Enclave locks down personal info like your Face ID data and contacts. And it’s more efficient, helping to deliver longer battery life.

• Up to 50% faster CPU
  than the competition
• Up to 30% faster graphics
  than the competition
• The only smartphone chip
  faster is in iPhone 13 Pro

Most 5G bands in any smartphone, for 5G speed in more places

No one does 5G like iPhone.

The world is quickly moving to 5G. Streaming, downloading — everything happens so much faster. 5G is even fast enough for serious multiplayer gaming, sharing AR videos and more. With Smart Data mode, iPhone will switch down a gear automatically to save power when you don’t need all that speed. 4

More 5G bands for 5G speed in more places

iOS 15

In touch. In the moment.

iOS 15 lets you keep the conversation going while sharing movies, music or whatever’s on your screen in FaceTime. Stay in the zone by filtering out any notifications that aren’t relevant to the task at hand. And interact with text in images to quickly send email, make calls, get directions and more.

Privacy

Privacy is built in.

iPhone helps put you in control of your personal information. For example, Privacy Nutrition Labels help you see how apps use your data. Apps need your permission to track your activity across other companies’ apps or websites. And that’s just for starters.

Environment

Good design is good for the planet.

Our stores, offices, data centres and operations are already carbon neutral. By 2030, our products — and your carbon footprint from using them — will be too. This year we eliminated the plastic wrapping around the iPhone 13 and iPhone 13 Pro boxes, saving 600 tonnes of plastic. And our established final assembly sites now send zero waste to landfill.

A phoneful of fun.

Stream songs, albums and curated playlists. Catch the shows everyone is raving about. Discover exciting new games. Keep up on the news and stories you love. Find your next favourite workout. Apple services put so much at your fingertips, and Apple One bundles them all into a simple subscription.

Multiply the magic.

Everything you love about your iPhone gets even better when you use it with a Mac, iPad or Apple Watch. It all just works together — seamlessly. Answer a call on whatever is close at hand. Take a photo on your iPhone and watch it instantly appear on your Mac. And see all your texts, all the time, on all your devices. Easy.

See it from every angle and in every colour.

See iPhone 13
and 13 mini in AR.

Open this page in Safari on your iPhone or iPad.

Accessories

AirPods

Take the perfect iPhone accessory and make it yours with free engraving — only from Apple.

AirTag

Attach one to your keys. Slip another in your backpack. Then easily keep track of them in the Find My app.

MagSafe

Snap on a magnetic case, wallet, or both. And get faster wireless charging.

Trade in your smartphone for credit.

With Apple Trade In, you can get credit towards a new iPhone when you trade in an eligible smartphone. 5 It’s good for you and the planet.

Still have questions? Just ask.

You won’t find a better place to buy iPhone. We know about network providers, payment options and more. And we make it easy to understand.

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Fast, contactless delivery

Choose two-hour courier or free, next-day delivery.

Financing

Monthly payment options available.

Get help buying

Have a question? Call a Specialist or chat online.

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