One to one at the apple retail store

Apple Main Place

Opens at 10:00 a.m.

We’re open and look forward to welcoming you. Shop by walking in, reserving a one-on-one session with a Specialist or buy online and pickup in store. Get support at the Genius Bar in store or by making a reservation. Face masks required. If you need one, just ask.

Address

Store Hours

Day	Date	Time
Today Today	Dec 7 December 7	10:00 a.m. — 8:00 p.m.
Wed Wednesday	Dec 8 December 8	10:00 a.m. — 8:00 p.m.
Thu Thursday	Dec 9 December 9	10:00 a.m. — 8:00 p.m.
Fri Friday	Dec 10 December 10	10:00 a.m. — 8:00 p.m.
Sat Saturday	Dec 11 December 11	10:00 a.m. — 8:00 p.m.
Sun Sunday	Dec 12 December 12	11:00 a.m. — 6:00 p.m.
Mon Monday	Dec 13 December 13	10:00 a.m. — 8:00 p.m.

How can we help you?

Need help finding what’s right for you? Connect with a Specialist online. Or in a one-on-one session at an Apple Store.

From setting up your device to recovering your Apple ID to replacing a screen, Genius Support has you covered.

Sign language interpretation is available at our stores through an on-demand video service, instantly and at no cost to you. An in-person interpreter can be arranged by advanced request for in-store sessions and events, also at no cost.°

Come see the best of Apple at our stores.

Shop our products and get expert advice in person.

Special Carrier Deals at Apple

Save up to $1000 on the newest iPhone after trade-in. †

Save even more on the newest iPhone when you buy directly from Apple and activate with AT&T, T- Mobile/Sprint, or Verizon. †

Shop one-on-one with a Specialist at an Apple Store.

Get it today. Buy online and we’ll have it ready for pickup.

Apple Trade In

Bring in an eligible device and we’ll trade it for instant credit. 1

Pay monthly at 0% APR when you choose to check out with Apple Card Monthly Installments. 2

We’ll help you find a carrier plan and activate your new iPhone in person.

We’ll help you get started. And keep going.

Every store has dedicated teams for support, learning, and more.

Genius Support

Get expert service and support at the Genius Bar.

• Call 1-800-MY-APPLE or get help here
• How to prepare for an appointment

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Returns & Refund

How can I return my item?

Christmas Returns Policy

Items purchased at the Apple Online Store received between 1 November 2021 and 25 December 2021 may be returned until 8 January 2022. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December 2021 are subject to the Standard Returns Policy.

Standard Returns Policy

Returns can be arranged via our online Order Status website in one single step.

Returns are subject to Apple’s Sales and Refunds Policy. You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” below.

If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Make sure you provide the following details:

• Your Web Order Number.
• The full address from where we can collect the goods.
• A contact phone number

On receipt of your email, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.

Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned.

Please visit our Step-by-Step Guide to learn more about returns.

Apple Store Returns Policy

You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection.

Pickup Point Returns Policy

Returns can be dropped off at any Pickup Point location by printing a returns label from the Self Service website. Once printed, attach the label to your repackaged item and drop off at your chosen Pickup Point within 5 days.

iPhone and iPad returns — mobile service cancellation

Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.

Refunds

Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
• Products purchased from apple.com using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you.

Exchange an item

If you purchased your item from an Apple Store, you can return it to any Apple Store in the same country for an exchange. Item exchanges are subject to in-store product availability. It’s a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on apple.com to see if the item is available for pickup nearby. Personalised items and custom-configured Macs may not be eligible for exchange at an Apple Store.

Items ordered on apple.com that arrived damaged or are incorrect can be returned to any Apple Store in the same country, or by contacting Customer Service.

How long does it take to process my refund?

Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, including IBAN/SWIFT, to proceed with the refund to your account.

What happens if I have received a defective item?

If you’re having trouble with your new Apple product or believe it is defective, please call Apple Care immediately to report your defective product. If you are having trouble with non-Apple branded hardware, or believe it is defective, please call Apple Store Customer Service immediately to report your defective product.

You can review your rights under the Sales Policy here. Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.

My invoice has not been shipped with my order.

Within 2-3 days of your order being dispatched, you should receive an official Apple invoice by email.

If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.

If you have further questions about VAT, please click here.

More ways to shop: Find an Apple Store or other retailer near you. Or call 0800 048 0408 .

Copyright © 2021 Apple Inc. All rights reserved.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

APPLE RETAIL SALES & REFUND TERMS AND CONDITIONS FOR APPLE STORE PICKUP (“APPLE STORE PICKUP TERMS”)

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at the Apple Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Store” and to Apple Distribution International Ltd. as “Apple”, “we” or “us”. You may contact Apple by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com.

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, unless you have chosen to pick up a product from an Apple Store using Apple Store Pickup, in which case, please click here to see the Apple Store Pickup Terms. The Privacy Policy and Terms of Use also apply. You need to be at least 18 years old to place orders on the Apple Store.

Standard Returns Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
• Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products.
• Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
• Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund.

Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Store, you can visit the store website at http://www.apple.com/uk or use the Apple Store mobile app, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store freephone number on 0800 048 0408 Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within 24 hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store.

Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man.

Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

Pickup Points

Apple offers pickup points from convenient locations for many of the items available on the Online Store. Certain products, however, may not qualify for collection at pickup points. Only you or the person designated by you may pick up the item(s) purchased. A form of identity and order number will be required for collection by you. Or, you may designate a third party to pick up your order. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. Apple will notify you when your order is ready and the date by which you need to pick up your items. Apple will also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about pickup points.

Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Consumer Law Rights

The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.

Apple Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts

(Complete and return this form only if you wish to withdraw from the contract.)

• To:
  Apple Distribution International Ltd.
  Hollyhill Industrial Estate
  Hollyhill
  Cork
  Ireland
  Email address: contactus.uk@euro.apple.com
• I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper)
• Date.

[*] Delete as appropriate.

Alternative Dispute Resolution

You may access the EU Online Dispute Resolution platform via the following link: http://ec.europa.eu/consumers/odr.

APPLE RETAIL SALES & REFUND TERMS AND CONDITIONS FOR APPLE STORE PICKUP (“APPLE STORE PICKUP TERMS”)

Thanks for shopping at the Apple Online Store and for choosing to pick up one or more of your products at an Apple Retail Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland.

To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Online Store” and to Apple Retail UK Limited as “Apple Retail”, “we” or “us”.

The Apple Retail’s legal business name in the United Kingdom is ‘Apple Retail UK Limited’ with registration number 4996702.

You may contact Apple Online Store by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com. You may contact Apple Retail at our registered business address at c/o TMF Group, 8th Floor, 20 Farringdon Street, London, EC4A 4AB, United Kingdom.
As you have chosen to pick up one or more of your products at an Apple Retail Store, these Apple Store Pickup Terms apply to the sales contract between you and Apple Retail along with the Privacy Policy and Terms of Use. You need to be at least 18 years old to place orders on the Apple Online Store.

Standard Returns Policy

As you have ordered your product(s) through Apple Online Store and chosen to pick up one or more of your products at Apple Retail, you can cancel your order, return a product or cancel a service contract by contacting the Apple Online Store, or once you have received or picked up your item, take it to the Apple Retail Store.

Standard Returns to Apple Online Store

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
• Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products.
• Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
• Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the Apple Online Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund.

Standard Returns to Apple Retail

If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen (14) calendar days of picking up your product(s). Should you wish to return your products to an Apple Retail Store, this must be a Retail Store within the UK.

The following additional restrictions apply to these returns:

• If the item is returned in the original box with included accessories, we will exchange it or offer a refund.
• Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund.
• Custom-configured products, including personalised iPads, cannot be returned or exchanged.

If you are a consumer and have purchased faulty or mis-described products, you should return them as soon as possible after discovery of the fault or mis-description. You must also provide the original receipt or proof of purchase. If investigation reveals the products as sold were faulty or mis-described, Apple will replace or repair them or provide you with a full refund.

All refunds under this Policy will be made using the original payment method. Apple will transfer the money to your bank account within ten (10) business days of the return of the product.

Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.

Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Online Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Online Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Online Store, you can visit the store website at http://www.apple.com/uk or the Apple Store mobile app, and then simply add the products you wish to your shopping cart, check out (using your chosen payment method) with your Apple ID or as a guest customer, and choose for each of your items to either pick up from an Apple Retail Store on the same day, have your item(s) shipped to you, or have your item(s) shipped to an Apple Retail Store to be collected by you or a person designated by you, or a combination of these methods if you’re ordering several items. Alternatively, you can call the Apple Online Store freephone number on 0800 048 0408 Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Either way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. For orders where we are shipping any of your items to you or to an Apple Retail Store, once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). For orders where you are to pick up an item from an Apple Retail Store, we will send you an email or an SMS stating that we have accepted your order, which will include when your items will be available to pick up from your selected Apple Retail Store (the “Pick-Up Notification”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping or confirmed that it is in stock at your selected Apple Retail Store. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email).

Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man. Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Online Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

Apple Store Pickup and Return

Apple offers in-store pickup for many of the items available on apple.com. Certain products and payment methods, however, may not qualify for in-store pickup. Certain products may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. Only you or the person designated by you may pick up the item(s) purchased. A valid form of ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about in-store pickup.

Pickup Contact

If you select Apple Store Pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for Apple Store Pickup by a third party. The third party will need to bring a form of identity and order number for Apple Store Pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Apple One-Year Limited Manufacturer Warranty

Apple Distribution International Ltd. provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product (the “Apple One-Year Limited Warranty”). The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Consumer Law Rights

The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.

Apple Online Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Online Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Online Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts

(Complete and return this form only if you wish to withdraw from the contract.)

• To:
  Apple Distribution International Ltd.
  Hollyhill Industrial Estate
  Hollyhill
  Cork
  Ireland
  Email address: contactus.uk@euro.apple.com
• I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper)
• Date.

[*] Delete as appropriate.

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