Orders apple com email

Определение подлинности сообщений электронной почты от магазинов App Store и iTunes Store

Если вы не уверены в подлинности сообщения электронной почты с информацией о покупке в App Store, iTunes Store, iBooks Store или Apple Music, вам могут пригодиться эти советы.

Мошенники часто пытаются обманом выманить личную или финансовую информацию, отправляя сообщения или ссылки на веб-сайты, которые с виду похожи на материалы компании Apple, но на самом деле предназначены для кражи ваших учетных данных. В некоторых подобных сообщениях предлагается перейти по ссылке для обновления информации учетной записи. Другие сообщения похожи на квитанцию от магазина App Store, iTunes Store или iBooks Store либо от службы Apple Music, при том что вы не совершали этой покупки.

Никогда не вводите данные своей учетной записи на веб-сайтах, на которые ведут такие сообщения, и никогда не загружайте и не открывайте вложения к ним.

Как проверить подлинность сообщения?

Получив по электронной почте сообщение с информацией о покупке в App Store или iTunes Store, в подлинности которого вы не уверены, обратите внимание на отдельные моменты, которые помогут вам понять, что сообщение действительно поступило от Apple.

Оригинальные квитанции на покупку, совершенную в App Store, iTunes Store, iBooks Store или Apple Music, содержат актуальный адрес выставления счетов, который вряд ли будет известен мошенникам. Кроме того, вы можете изучить свою историю покупок в App Store, iTunes Store, iBooks Store или Apple Music.

В сообщениях о покупках App Store, iTunes Store, iBooks Store или Apple Music мы никогда не будем просить вас передать следующую информацию по электронной почте:

• номер социального страхования;
• девичью фамилию матери;
• полный номер кредитной карты;
• CCV-код кредитной карты.

Подробнее о фишинге и других способах мошенничества можно узнать в этой статье.

Безопасный способ обновления информации учетной записи

Получив по электронной почте сообщение с просьбой изменить платежную информацию или данные учетной записи, следует делать это только через меню «Настройки» прямо на устройстве iPhone, iPad, iPod touch? либо в программе iTunes или App Store на компьютере Mac, либо в iTunes для Windows.

Изменять пароль к идентификатору Apple ID, который используется для покупок, следует только в меню «Настройки» на устройстве или на веб-сайте appleid.apple.com.

Дополнительные сведения о мерах безопасности и идентификаторе Apple ID см. в этой статье.

Действия в случае получения подозрительного сообщения или реакции на него

В случае получения сообщения, предположительно являющегося фишинговым, следует переслать его на адрес reportphishing@apple.com. На компьютере Mac выберите такое сообщение и нажмите пункт «Переслать как вложенный файл» в меню сообщения.

Если вы подозреваете, что только что ввели персональную информацию, например пароль или номер кредитной карты, на мошенническом веб-сайте, незамедлительно смените пароль идентификатора Apple ID.

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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Question: Q: Invoice from no_reply@email.apple.com?

I received an invoice from Apple with a list of purchases I did indeed make recently, however what bothers me is that I usually get my receipts from iTunes, not Apple, and the e-mail content and formats look a little different. The e-mail looks pretty legitimate and it doesn’t ask for any personal information or tell me to click any links, but a Google search on ‘no_reply@email.apple.com ‘ didn’t turn up with anything so I thought I’d ask here to make sure. Is there anything to worry about?

iPad mini Wi-Fi, iOS 8.3

Posted on May 28, 2015 10:08 PM

All replies

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The domain it appears to have been sent from doesn’t actually exist. Either it’s not legitimate or it was somehow sent with invalid header data.

May 28, 2015 10:10 PM

No, it’s OK. This is not an iTunes receipt but an invoice.

May 28, 2015 10:11 PM

My iTunes receipts come from Do_Not_Reply@itunes.com . However, given that you did not click on anything, there wouldn’t be anything to worry about anyway. With that in mind, what kind of purchases were they, hardware?

May 28, 2015 10:12 PM

If you want to confirm everything is legitimate, log into your iTunes Store and check your purchaes there.

I’m not absolutely sure, but I believe the difference in billing method is dependent on exactly which Apple ID related services where used (iTunes Store, Mac Apple Store, App Store, etc.).

Perhaps other Forum members can shine more detail on this issue?

May 28, 2015 10:15 PM

Thank you for the reply! I’m still a bit uneasy though, in the 4+ years I’ve been buying from iTunes, this is the first time I’ve received an invoice.

May 28, 2015 10:16 PM

My receipts usually come from there, too. I made some in-app purchases from a game, from which I’ve made several purchases before but they’ve never sent me an invoice, only receipts from iTunes.

May 28, 2015 10:21 PM

Perhaps the above will help.

May 28, 2015 10:26 PM

I received an email from this address today, and it has my hackles standing up, not entirely sure why. I have had no activity on iTunes for a LONG time (months), but my husband often does things that triggers emails to me. Family sharing etc. This email is about family sharing on iTunes, and asks me to follow a link to sign up, only my husband did this weeks/months ago (when it was first launched, can’t remember how long ago that was). I was first put off by why the email would be sent NOW, and why I’d need to ‘activate’ it, when it’s already been activated for a while. And now the email itself is acting weird, staying on top of all my newer emails that have ticked in during the day, so definitely something that makes me VERY reluctant to act on this email, and rather add it to my blocked-list.

Seeing this topic, I thought it was worth to mention that there ARE some emails coming from no_reply@email.apple.com that wants you to click a link, and that it is worth to be very very careful before doing so. I am not going to attempt the link, so I will not be posting an update on what that actually does.

Dec 4, 2015 5:39 AM

The language used in these e-mails exhibits the poorest grammar ever. I just received one stating that:

We notice that you didn’t use your iTunes account for along time, therefore we are obligate to close your account according to our policy including your i-cloud email also.

but it is not too late, you can save your account I get the access back to our features and services just click On » Save it for me » and follow the instruction, we may as you an extra information as security procedure to insure that are the account holder.

if you don’t need this account, just ignore this message and the account will be terminated in just few days, and we thank again for using our service.

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Order Status

When will I receive my order?

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.

You can also view these dates on our Order Status website.

How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

What is the current status of my order?

To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.

You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.

What can I do on the Self Service Website?

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:

• reauthorise your credit/debit card or update your credit/debit card details
• change your email address
• change your delivery or billing address
• change iPod personalisation
• cancel your order or an item from your order
• reprint an invoice
• initiate the return of an order or an item from your order
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Can I change my order?

Some order details can be amended depending on the status of your order. Please visit our
Order Status website to view your order details.

If you need assistance, please contact Apple Store Customer Service.

I want to cancel my order.

If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

How do I know Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment method other than credit or debit card this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email or telephone if:

• we require further information from you to process your order
• we need to make changes to your order
  (e.g. availability dates, product upgrades. )
• we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Order Status website.

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.

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