Photos please unlock iphone

How to Get Rid Of Photos ‘Please Unlock iPhone’ Error?

by Jenefey Aaron Updated on 2020-11-24 / Update for iPhone Tips

Anytime you import photos to your Mac from your iPhone, you’re lilely going to get a continuous prompt that says “please unlock iPhone” You can get past this problem by following the guide on this page.

Part 1: Why Photos «Please Unlock iPhone» Error When iPhone’s Unlocked?

If you just upgraded your Mac Pro operating system after unlocking your iPhone, you will likely experience that issue.The new operating system won’t recognize your credentials anymore.It will assume that you’ve not unlocked your device. So, you will be seeing such a message.

Part 2: How to Fix » Please Unlock iPhone» Photos Error?

There are multiple ways to solve the » Please Unlock iPhone» error. You can consider the solutions described below.

Fix #1: Re-Start the iPhone and Mac

Restarting your iPhone and Mac should hopefully solve the issues you’re experiencing. If you’re interested in restarting your device, you will need to follow the steps below.

Alternative 2 : Hard Restart iPhone(iPhoone 6S for example)

Hold down the Home button (the one on the front of the iPhone or iPad) and the power button at the same time.

PEnter your passcode at startup. (You won’t be able to use a fingerprint to log in.)

Alternative 2 : Restart Mac

Navigate to the top of the screen, click the Apple logo menu bar. It will show a list of options, please choose «Restart».

Fix #2: Switch Another USB Ports and Cable

You may need to switch to another USB port to resolve this problem. Sometimes, USB ports on your device may have problem. Also, if the USB cable is not a good one, there will be a problem. You will likely be getting the unlocking issue.

Fix #3: Update Your iOS to the Latest Version

Outdated iOS can also be the reason behind your challenge. You will need to update your iOS to the latest version in order to overcome your challenge. There are two ways to update your iOS to the latest version. These include :Via wireless network and Using iTunes.

Plug your device into power and connect to the Internet with Wi-Fi.

Go to Settings > General, then tap Software Update.

Tap Download and Install.

Note 1: If a message asks to temporarily remove apps because the software needs more space for the update, tap Continue or Cancel. Later, iOS or iPadOS will reinstall apps that it removed.

Note 2: If you tap Install Tonight, just plug your device into power before you go to sleep. Your device will update automatically overnight.

Using iTunes to Update

• Open Finder on a Mac that has macOS Catalina 10.15. Meanwhile, if you’re using a Mac with macOS Mojave 10.14 or earlier, open iTunes.
• Connect your device to your computer.
• Locate your device on your computer.
• Click General or Settings, then click Check for Update.
• Click Download and Update.

Fix #4: Upgrade Your Mac to the Newest Version

To install updates manually on your Mac, do one of the following:

• Click Apple menu > System Preferences, then click Software Update.
• Choose Apple menu > App Store, then click on the Updates option.

Part 3: The Best Alternative to Import/Export Photos to Mac

If you don’t want to undergo the stress of importing or exporting photos to your MC, the best alternative to consider is iCareFone — iOS Data Manager. This tool can easily help you to manage different 8 types of files. It features a single-click feature that eases your file repair, data backup, file recovery activities. This software gives users peace of mind and comfort. It’s excellent for importing and exporting data to computer easily.

If you would love to use this tool, you can follow the procedures below :

Connect your device to your personal computer. Before doing this, you need to download iCarefone onto your device. Once the download is successful,kindly run the set up file to have it on your system.

Now you can start selecting the pictures you wanted to access on your iPhone

Kindly click on the manage option to perform your desired action. Note that you can either import export photos, music, ringtones, videos, contacts, books and bookmarks.

To import your files , you can do it by following the steps below :

• select the files you’d like to add.
• Click import button
• Wait for seconds until the transferring finishes.

Conclusion

If you’re looking for a better way to resolve the Please unlock iPhone error, you must have gotten the right information now. However, the knowledge isn’t complete without using iCareFone. This is the best tool you can use to navigate this challenge.

Updated on 2020-11-24 / Update for iPhone Tips

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Apple Photos App Prompts “Please unlock iPhone” Even Though Phone is Unlocked Already

By SMSEO
Post date

TL;DR: Check your iPhone’s backup settings in the Apple device backup settings and switch them to back up to your computer instead of iCloud.

Today I was trying to import my photos into the Apple Photos app on my iMac only to be stuck in a loop where it asked me to, “Please Unlock iPhone”. After checking my home screen several times, I verified that my iPhone was unlocked already!

Things I tried to fix Apple Photos from prompting the false “please unlock iPhone” message with no avail

• Lock, then unlock iPhone
• Disconnect phone from my iMac completely
• Reconnect to Apple Photos

Solution to fix Apple Photos False Unlock Message

Open iPhone backup settings by clicking on the device in your finder window or by opening the Music App (formerly iTunes App)

Apple Photos App Prompts «Please unlock iPhone» Even Though Phone is Unlocked Already 4

What I found is that the backups were set to: “Back up your most important data on your iPhone to iCloud, even though I wasn’t backing up in that manner. So, I simply changed the backup method to backup on my computer only.

Apple Photos App Prompts «Please unlock iPhone» Even Though Phone is Unlocked Already 5

After I did this I was able to see my phone in Apple Photos and import my new pictures!

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Question: Q: Image Capture: «Please unlock iPhone»

I’m trying to use Image Capture (iMac / OSX 10.9.5) to get some photos from my iPhone 5 (iOS 8.3). The phone is unlocked (in the sense of the screen being unlocked) and Image Capture displays a message «Please unlock » and refuses to interact with the device any further. I tried the following things to no avail:

• Rebooted both the phone and the computer
• Entered the passcode in the phone again
• Deleted all files in

/Library/Preferences related to Image Capture

Any ideas how to work around this bug?

Posted on Jun 9, 2015 2:43 AM

Edit: I just fixed this by connecting with iPhoto instead of ImageCapture. I got a pop-up on the phone, asking to trust this computer. After that it worked with Image Capture again. This is hilarious, as I have been using these two devices together for years now. Maybe it’ll save someone else some unnecessary anger.

Posted on Jun 9, 2015 2:45 AM

Helpful answers

Not sure why, but all these solutions listed in this thread unfortunately did not work for me. My issue was my phone was still ‘locked’ in image capture after entering my passcode and trusting the computer; iphoto also said it was locked, and itunes wouldn’t even recognize my phone.

FIX — What did work was when I reset my network settings on my phone, then image capture and iphoto worked again. This works each time I plug my phone into my mac to back up my photos/videos:

iphone > settings > general > reset > reset network settings

I still have to figure out how to make itunes recognize my phone but that’ll be a different post/forum search!

Sep 26, 2016 11:50 AM

Not having iPhoto, I was at a loss for solving this problem until I looked at it from a different perspective. The key was to get the prompt for the iPhone to trust the computer to pop up.

Turn off iPhone.

Plug iPhone into computer.

iTunes should then prompt iPhone to trust the computer (instead of iPhone prompting).

Finish by trusting computer on the iPhone prompt that follows.

The next time you attempt to use image capture or preview to ingest photos, you shouldn’t have a problem.

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Question: Q: Photos : “Please unlock iPhone” message even though iPhone is already unlocked

I am running an iMac with MacOS Catalina 10.15.2 and an iPhone 11 with IOS 13.3.

Am running Photos on the MAC. When I attach my iPhone to the MAC via a USB cable I am now asked to “Please unlock iPhone” even though it is already unlocked. It used to work fine.

Curiously the sync mechanism in Finder works just fine.

I’ve done the following :

re-started the iPhone (Hard re-start)

re-started the MAC

reset General>RESET>Reset location & privacy on the iPhone. Then I have re-Trusted my iphone and my MAC.

switched USB ports.

switched USB cables

None of these clears the problem.

iMac 27″, macOS 10.15

Posted on Jan 10, 2020 7:52 AM

Helpful answers

Got the same thing. you get this erroneous message saying you have to unlock your iphone even though it was unlocked in the first place. After a minute or so it still starts importing pictures though with me.

I’m a UX architect and cognitive scientist and this is one the worst things you can do to a user, feeding faulty information. a pinwheel suggesting there is some kind of processing going on is much beter even (though also a sign of programming weakness).

Shame on you Apple!

Jan 14, 2020 5:30 AM

Was having this same issue until this morning. I just upgraded to Catalina and it went fine. First backup/sync with iPhone was fine (I backup to my Mac). Next day started getting the «Please Unlock» message even though phone was unlocked when I connected my phone to my Mac. Tried all the things above. No change. Then took a picture so there was something new ‘on the roll’ waiting for import. The «Please Unlock» disappeared and it works again. Something’s not set right somewhere.

Jan 18, 2020 9:43 AM

> After a minute or so it still starts importing pictures though with me.

Sadly that does not happen with me 🙁

What I did notice was that the day after I posted the original problem report it disappeared and I was able to import the photos from my phone. I have no idea why.

However today the problem is back 🙁

Jan 15, 2020 1:54 AM

> and I contend that this is a ‘bug’

Jan 20, 2020 12:36 PM

. and now the problem is gone. Here’s what I’ve found so far. if the Mac is actively syncing/backing up with the iPhone, then Photos gets the «please unlock» message, but as soon as the sync/backup completes (the little Circle icon is totally gone) then Photos shows the phone and the «please unlock» goes away. In my old Mainframe days we’d call that an enqueue problem. Wonder if we have something like that here? Before Catalina when it was Photos and iTunes they’d work together at the same time, seems under Catalina with Photos and Finder they don’t.

Jan 18, 2020 10:05 AM

. and now the problem is back no matter if there are pictures awaiting import or not. Sigh.

Jan 18, 2020 10:01 AM

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Got the same thing. you get this erroneous message saying you have to unlock your iphone even though it was unlocked in the first place. After a minute or so it still starts importing pictures though with me.

I’m a UX architect and cognitive scientist and this is one the worst things you can do to a user, feeding faulty information. a pinwheel suggesting there is some kind of processing going on is much beter even (though also a sign of programming weakness).

Shame on you Apple!

Jan 14, 2020 5:30 AM

> After a minute or so it still starts importing pictures though with me.

Sadly that does not happen with me 🙁

What I did notice was that the day after I posted the original problem report it disappeared and I was able to import the photos from my phone. I have no idea why.

However today the problem is back 🙁

Jan 15, 2020 1:54 AM

Was having this same issue until this morning. I just upgraded to Catalina and it went fine. First backup/sync with iPhone was fine (I backup to my Mac). Next day started getting the «Please Unlock» message even though phone was unlocked when I connected my phone to my Mac. Tried all the things above. No change. Then took a picture so there was something new ‘on the roll’ waiting for import. The «Please Unlock» disappeared and it works again. Something’s not set right somewhere.

Jan 18, 2020 9:43 AM

. and now the problem is back no matter if there are pictures awaiting import or not. Sigh.

Jan 18, 2020 10:01 AM

. and now the problem is gone. Here’s what I’ve found so far. if the Mac is actively syncing/backing up with the iPhone, then Photos gets the «please unlock» message, but as soon as the sync/backup completes (the little Circle icon is totally gone) then Photos shows the phone and the «please unlock» goes away. In my old Mainframe days we’d call that an enqueue problem. Wonder if we have something like that here? Before Catalina when it was Photos and iTunes they’d work together at the same time, seems under Catalina with Photos and Finder they don’t.

Jan 18, 2020 10:05 AM

I think Charles has characterised matters quite well in his last two posts.

This has allowed to me better qualify what is occurring for me. When I originally ran into the problem I now realise I did not have any pictures on the camera roll and so could never get rid of the unlock issue.

However connecting the phone when I have at least one picture on the camera roll means that I can start the Photo application and import photos once syncing in Finder has completed.

Not ideal but I can live with this work around for now.

Jan 20, 2020 9:55 AM

and I contend that this is a ‘bug’. Pre-Catalina if the camera roll was empty, you got a ‘No Photos’ message on the Photos screen for the device. The whole «Please Unlock. » thing is misleading and wrong. Oh well.

Jan 20, 2020 12:16 PM

> and I contend that this is a ‘bug’

Jan 20, 2020 12:36 PM

Question: Q: Photos : “Please unlock iPhone” message even though iPhone is already unlocked More Less

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