Product and service apple company

Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage 1 and give you additional features such as 24/7 priority tech support and accidental damage protection.

Choose the coverage that’s right for you.

AppleCare+

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. 3 Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service 4 and 24/7 priority access to Apple experts by chat or phone. 2

AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to the deductible listed below.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Service fees and deductibles at a glance

One stop for support

Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options. 7

• 24/7 priority access to Apple experts via chat or phone
• Same-day service in most major metropolitan areas world wide 7
• Onsite service: Schedule a technician to perform a screen repair at your home or office
• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair 4
• Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple
• Carry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider

Hardware coverage

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to a service fee or deductible. See the table above for details. Coverage includes the following:

Software support

With either AppleCare+ option, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including:

• Using iOS and iCloud
• Connecting to wireless networks
• Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar

How to buy

1. Purchase either AppleCare+ product with your new iPhone.
2. Or buy it within 60 days of your iPhone purchase:
   • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
   • Online (requires you to verify your serial number and run a remote diagnostic)
   • At an Apple Store (inspection of iPhone and proof of purchase are required)
   • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

AppleCare+ and AppleCare+ with Theft and Loss are available for:

• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12 mini

• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11 Pro
• iPhone 11 Pro Max

• iPhone 11
• iPhone X S
• iPhone X S Max
• iPhone X R
• iPhone SE

AppleCare+ with Theft and Loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Additional Support

Get support now by phone or chat,
set up a repair, and more.

Call Apple Support at 1-800-APLCARE.

Get support for all of your
Apple devices in one app.

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1. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. There are no service fees or deductibles for mechanical failures. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state.
2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3. Coverage begins on your AppleCare+ purchase date. Any unused incidents will expire after 12 months of coverage and you will get two more incidents to use within the next 12 months of continued coverage.
4. Express Replacement Service is not available under the screen replacement or back glass damage service fee.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device.

To ensure that you can sign in and access Find My iPhone, it’s important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it’s recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing.

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Welcome to the Apple procurement website. Over the years, Apple has developed an entire ecosystem of suppliers who support our business operations. Our goal, in a nutshell, is to obtain stellar products and services within tight timeframes, at a cost that represents the best possible value to our customers and shareholders. If that sounds like a daunting task, it’s the same one we assign ourselves.

We are proud of the strong relationships we have built with our suppliers, many of whom have been working with us for years.

Suppliers at Apple

Apple requires each of its suppliers to meet the highest standards for all goods and services. Our requirements include a commitment to rigorous quality assurance. In addition, suppliers must be committed, as we are, to ensuring the highest standards of social responsibility.

The ideal suppliers are those who understand our culture and expectations. We value suppliers who take the time to learn about and understand our business and who look for ways to add value. These suppliers know the importance of making and meeting commitments and delivering the highest quality goods and services.

Our business environment is competitive and fast‑paced. Our suppliers must understand this dynamic and be agile and flexible in responding to changing business conditions. Above all, Apple values innovation. We appreciate suppliers who truly understand and share in our challenges, and who help us find the best possible solutions.

Supplier Diversity Program

We take our social and environmental responsibilities seriously. Our strong and longstanding commitment to a diverse supplier base exemplifies this.

Apple’s Supplier Diversity Program was formally established in 1993; since that time the company has continued growing and supporting the suppliers who participate. Apple actively engages in industry diversity leadership activities through many non‑profits, including the National Minority Supplier Development Council (NMSDC), Women’s Business Enterprise National Council (WBENC), National Veterans Business Development Council (NVBDC), National LGBT Chamber of Commerce (NGLCC), Disability:IN, Canadian Aboriginal & Minority Supplier Council (CAMSC), Minority Supplier Development UK, Minority Supplier Development China, as well as supplier diversity business opportunity trade fairs around the world.

The businesses we categorize as diverse suppliers are Minority‑Owned, Women‑Owned, Veteran‑Owned, Service‑Disabled Veteran‑Owned, LGBTQ+ Owned and Disabled‑Owned. In 2016 Apple was inducted into the Billion Dollar Roundtable (BDR) where we remain a member in good standing to this day.

Sourcing Process

Apple’s sourcing process is designed to ensure equal and fair treatment of suppliers allowing participation in a competitive procurement process.

We ask suppliers wishing to participate in the process to register through Apple’s Prospective Supplier Portal, a secure online database that Apple maintains for potential suppliers. The Prospective Supplier Portal enables Apple procurement professionals to access key information about potential suppliers, including capabilities, Supplier Diversity certifications, product/service descriptions, industry classification codes and contact information.

The First Step

Any supplier desiring to do business with Apple can register its company information in Apple’s Prospective Supplier Portal. If there is a need for the type of products or services you provide, an Apple procurement professional may contact you to assess your company’s capabilities and to discuss upcoming potential opportunities.

If there is no immediate opportunity for engagement, the information your company submits will remain in Apple’s Prospective Supplier Portal for six months.

Please note that all Apple purchases are made in the competitive marketplace. Registering your company in Apple’s Prospective Supplier Portal does not automatically place your company on a “bidder’s list,” nor does it constitute approval of your company as an Apple supplier or obligate Apple to solicit requests for quotations.

Register your company

Suppliers desiring to do business with Apple can register their information and capabilities in Apple’s Prospective Supplier Portal.

Our Supplier Code of Conduct

The Supplier Code of Conduct requires our suppliers to ensure safe working conditions, to treat their employees with respect and dignity, and to establish and maintain environmentally responsible manufacturing processes.

Responsible Supplier Management

Apple is committed to ensuring the highest standards of social responsibility in everything we do.

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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