Question: Q: Please install Apple Application Support
I need some help here because every time I try to open up iTunes or try to open up Quicktime I keep getting this annoying error message which states «Please install Apple Application Support.» As an alternative I can run my personal Quicktime movie files and iTunes music using Windows Media Player but when it comes to watching my purchased iTunes Movies or TV Shows its a NO GO most likely because they are encrypted and can only be authorized through a Apple product which puts me in a predicament of a) Not being able to watch my movie or TV purchases from iTunes, b) Not having the ability to access iTunes to purchase episodes of my favorite TV shows and movies when they become available. I’ve already gone to the Apple Support site and followed the instructions to completely uninstalled iTunes and Quicktime (In that order) and then reinstalled them (In that order) but I keep getting this same error message so If anyone can provide assistance ASAP I’d really. really. appreciate it.
Posted on Nov 22, 2014 9:44 PM
I have a 4TB external hard drive that I use not only to store my iTunes purchases but to handle backing up critical and important computer files. Thanks for your help I really appreciate it.
Posted on Nov 24, 2014 10:20 PM
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The steps in the second box are a guide to removing everything related to iTunes (similar to those above) and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won’t install normally.
Nov 23, 2014 2:13 AM
turingtest2, thank you for your reply but I’ve already followed those instructions to the T uninstalling everything in the required order, deleting all of the iTunes and Quicktime system files so that I could do a clean install but unfortunately I am still having the same problem of receiving the same error message over and over and over again. It is really getting frustrating.
Nov 23, 2014 10:21 AM
Bump. Still need help on this.
Nov 24, 2014 9:51 AM
Try installing from an administrator account, or right-click and run the installer as Administrator. Try using the MS Install Fixit to force through the install. Disable AV while installing.
Nov 24, 2014 10:02 AM
Hey turingtest2, Just tried it and unfortunately nada. Wondering if I have to take extreme measures and wipe my computer clean and reinstall Windows 7 because I don’t know what I’m missing here.
Nov 24, 2014 5:47 PM
Can’t really answer that one for you, but make sure you’ve backed up everything in your user profile if you decide to go that way.
Nov 24, 2014 6:08 PM
I have a 4TB external hard drive that I use not only to store my iTunes purchases but to handle backing up critical and important computer files. Thanks for your help I really appreciate it.
Nov 24, 2014 10:20 PM
Question: Q: Please install Apple Application Support More Less
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Question: Q: How do I install Apple Application Support?
I am trying to install iTunes on my laptop. It gets all the way to the end, and then it gives me an error saying I need to install Apple Application Support. I have no idea how to get that. Any advice would be appreciated!
Posted on Jun 2, 2012 12:34 PM
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Let’s try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
Download and install the free trial version of WinRAR:
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select «Extract to iTunesSetup» (or «Extract to iTunes64Setup»). WinRAR will expand the contents of the file into a folder called «iTunesSetup» (or «iTunes64Setup»).
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)
Jun 2, 2012 4:47 PM
I’m having the same exact issue, I did all the steps you said above, but the Apple Application Support installer gets stuck at «publishing product information.» I’m running Windows 7.
Jun 21, 2012 1:26 PM
The error message says:
An error occured during the installation of assembly ‘Microsoft.VC80.CRT,type=»win32″,version=»8.0.50727.6195″,publicKeyToken=»1fc8b 3b9a1e18e3b»,processorArchitecture=»x86′». Please refer to Help and Support for more information. HRESULT: 0x800736FD
Jun 21, 2012 2:12 PM
I am getting the exact same error and have tried everything with no luck so far.
The error message says:
An error occured during the installation of assembly ‘Microsoft.VC80.CRT,type=»win32″,version=»8.0.50727.6195″,publicKeyToken=»1fc8b 3b9a1e18e3b»,processorArchitecture=»x86′». Please refer to Help and Support for more information. HRESULT: 0x800736FD
Sep 29, 2012 7:58 AM
I too get this error message when trying to install Apple Application Support (and also when trying to install iTunes or QuickTime, which both include AAS). The error message appears at «publishing product information», whatever that means.
I am using a relatively new HP PC, with no Apple software previously installed.
Nov 14, 2012 6:46 AM
Alright, I»m about at the end of my rope with this stupidity.
By some miricle I was able to get iTunes 10.3 to install but AMDS would not install no matter what I did. But at least I could use iTunes. Which turned out to be pretty useless as I have been unable to update anything on my phone for almost a year now.
Today I attempted again to get this going. I downloaded Revo Uninstaller and removed any and all Apple cancer on my system (at least I think I did). Downloaded a fresh version of iTunes64 and extracted to a folder. I then proseeded to install each part individually. This was working great. AAS installed, AMDS installed, Apple Software Update installed, Bonjour64 installed. However, iTunes64 refused to install. It failed instantly saying it encountered an error.
So I decided to use the regular installer now that I had all the other stuff installed. It did the regular stupidity of failing to install each bit (which was fine cause I already installed them) and iTunes did install cause I got shortcuts on my desktop as well as errors when trying to start iTunes after install. Seems when it failed to install the other bits it removed them (thank you apple!). So I proseeded to manually install them again now that iTunes was on my system. They all installed except AAS (Apple Application Support). So now I have iTunes on my system with all but one of the support .msi’s but I cannot install it. But at least my system now recognizes when my iPhone is plugged into my computer and allows it to charge and view the pictures.
Is there perhaps a specific order to either install or uninstall (or both) that may have made it work? I’m tired of this BS to be quite honest.
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Question: Q: Apple Application Support is required to run iTunes.
On first execution after a clean install of iTunes 9, this error message:
*Apple Application Support was not found.*
*Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.*
Can’t run iTunes. Already reboot, reinstall, blah blah blah. Windows Vista 32.
Posted on Sep 9, 2009 7:40 PM
Helpful answers
I found the solution myself!
1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose «Open with WinRAR».
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose «Repair».
4. Done! You can now run iTunes normally. 🙂
Message was edited by: Cr4z33
Sep 10, 2009 2:27 AM
Jan 16, 2010 7:06 PM
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Sep 9, 2009 8:37 PM
OK, this worked for me:
1. Save iTunes install file to your desktop.
2. Disconnect from internet.
3. Disable Firewall/Security software.
4. Run install. Note that it installs Application Support and a bunch of other software this time.
5. Run iTunes.
6. Enable Firewall/Security software.
7. Reconnect to internet.
8. Download Watchmen Director’s Cut post haste.
Sep 9, 2009 9:12 PM
Sep 10, 2009 12:56 AM
I have same problem here with winXP and iphone.
perfect apple, itunes is still **** for windows.
many error massages or even not working.
ALL versions of itunes didn’t work properly at my PC.
dotsync errors all the times with 8.0 to 8.2
9.0 isn’t starting «apple application support was not found».
I NEED THE IPHONE FOR WORK -> DATE MANAGEMENT, SYNC WITH OUTLOOK AND SO ON.
but itunes is so buggy. never seen such a bugged programm and it’s a MUST for iphone.
PLEASE APPLE fix the itunes problems for windows users!!
Sep 10, 2009 1:42 AM
I found the solution myself!
1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose «Open with WinRAR».
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose «Repair».
4. Done! You can now run iTunes normally. 🙂
Message was edited by: Cr4z33
Sep 10, 2009 2:27 AM
Sep 10, 2009 8:16 AM
Sep 10, 2009 4:39 PM
Sep 10, 2009 6:54 PM
Sep 11, 2009 6:29 AM
TY so much for your tip. I was ready to reformat my whole HD.
Sep 11, 2009 8:01 AM
Thank you for this! I did it a little differently. I uninstalled all apple software from my PC (Vista Ultimate). Then I ran the AppleApplicationSupport.msi file. Then I ran the iTunes install. It worked. Before Windows wasl killing the AppleApplicationSupport install causing QuickTime not to run and therefore iTunes not to run.
I was minutes away from formatting my harddrive. I had it all backed up and ready to go. I really did not want to do this, so I searched for a solution again and found yours. Thank you again!
Sep 13, 2009 8:01 PM
This fix is PC only. Backup your iTunes Library, uninstall iTunes then follow one of the 3 procedures listed below
1. CMD LINE — cmd line to directory containing » iTunesSetup.exe»
Type without quotes «*iTunesSetup.exe /passive /norestart*»
2. Using Batch File — Using 7zip or WinRAR, right click » iTunesSetup.exe» then «*Extract to iTunesSetup*». Using notepad, copy and paste code below then save file as » InstalliTunes.bat» in the iTunesSetup directory containing the extracted files.
*USE THIS ONLY IF QUICKTIME IS ALREADY INSTALLED*
+msiexec.exe /i «iTunes.msi» /passive /norestart+
+msiexec.exe /i «AppleApplicationSupport.msi» /passive /norestart+
*USE THIS ONLY IF QUICKTIME IS NOT INSTALLED*
+msiexec.exe /i «iTunes.msi» /passive /norestart+
+msiexec.exe /i «AppleApplicationSupport.msi» /passive /norestart+
+msiexec.exe /i «quicktime.msi» /passive /norestart+
3. Using VBS file — Using 7zip or WinRAR, right click » iTunesSetup.exe» then «*Extract to iTunesSetup*». Using notepad, copy and paste code below then save file as » InstalliTunes.vbs» in the iTunesSetup directory containing the extracted files.
+’C:\iTunesSetup folder used as an example.+
+’ Change to desired location with extracted files+
+Install=»msiexec.exe /i C:\iTunesSetup»+
+iTunes=»\iTunes.msi /passive /norestart»+
+QuickTime=»\QuickTime.msi /passive /norestart»+
+AppSupport=»\AppleApplicationSupport.msi /passive /norestart»+
+call iTunesQuicktime+
+call InstallComplete+
+Function iTunesQuicktime+
+Set oShell = CreateObject(«Wscript.Shell»)+
+Set WshShell = CreateObject(«WScript.Shell»)+
+oShell.Run Install & iTunes ‘ start iTunes installation+
+WScript.Sleep 210000 ‘waits 3.5 mins to install iTunes+
+oShell.Run Install & AppSupport+
+WScript.Sleep 120000+
+oShell.Run Install & QuickTime+
+WScript.Sleep 180000+
+Set oShell = nothing+
+Set WshShell = nothing+
+Function InstallComplete+
+Confirm = WshShell.popup(«iTunes installation successfully completed.» & vbCrlf &_+
+»Would you like to run iTunes now?»,,» iTunes Quicktime»,36)+
+If Confirm=7 Then+
+Quit=WshShell.popup(«Thank you for installing iTunes 9.0″,,» iTunes Quicktime»,0)+
wscript.quit
Else
oShell.run(«itunes.exe»)
+End If+
+End Function+
+Dim objShell, WshShell+
+’C:\iTunesSetup folder used as an example.+
+’ Change to desired location with extracted files+
+Install=»msiexec.exe /i C:\iTunesSetup»+
+iTunes=»\iTunes.msi /passive /norestart»+
+AppSupport=»\AppleApplicationSupport.msi /passive /norestart»+
+call iTunes+
+call InstallComplete+
+Function iTunes+
+Set oShell = CreateObject(«Wscript.Shell»)+
+Set WshShell = CreateObject(«WScript.Shell»)+
+oShell.Run Install & iTunes ‘ start iTunes installation+
+WScript.Sleep 210000 ‘waits 3.5 mins to install iTunes+
+oShell.Run Install & AppSupport+
+WScript.Sleep 120000+
+Set oShell = nothing+
+Set WshShell = nothing+
+Function InstallComplete+
+Confirm = WshShell.popup(«iTunes installation successfully completed.» & vbCrlf &_+
+»Would you like to run iTunes now?»,,» iTunes Quicktime»,36)+
+If Confirm=7 Then+
+Quit=WshShell.popup(«Thank you for installing iTunes 9.0″,,» iTunes Quicktime»,0)+
wscript.quit
Else
oShell.run(«itunes.exe»)
+End If+
+End Function+
This should install iTunes without and resolve Application Support Error encountered.
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Troubleshooting issues with iTunes for Windows updates
The aim of this user tip is to provide iTunes removal and repair steps along with related advice all in one place, and to help avoid a complete reinstallation where it is not necessary. The key steps are in various boxes below. Some may not apply to your computer, but if they do you may save yourself some work over the full removal and reinstallation instructions given in the second box. Scroll down or click the further information link for additional help with installing or fixing any post-install problems, or review the list of support documents at the end in case one of them may help you.
Sections:
| iTunes launch errors caused by QTMovieWin.dll | ||||
|---|---|---|---|---|
| Removing and reinstalling iTunes and other software components | ||
|---|---|---|
| (if this will not uninstall try repairing it first) | ||
| iTunes launch errors caused by iAdCore.dll | |
|---|---|
| Install missing components |
|---|
The following steps should remove the reference to a missing .msi file that the Windows Installer Service is trying to access while installing iTunes.
Click Edit > Find , type in the name of the problem .msi file, e.g. itunes6464.msi , change the Look at boxes so that only Data is ticked, then click Find Next . You should find it somewhere like: If the install still won’t go through then double-click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to attempt to uninstall the component. There are links to recent builds of iTunes in the iTunes installers section. |
Applies to errors such as:
The feature you are trying to use is on a network resource that is unavailable.
Further information:
If you have difficulty downloading the iTunes installer file try; unticking the «Keep me up to date. » box, clearing your browser’s cache, changing pop-up blocker settings, right-clicking or ctrl-clicking the download button, using an alternate browser, or using these direct links:
- iTunes 12.9.1.4 for Windows (32-bit) — iTunesSetup.exe (2018-10-24) Current
- iTunes 12.9.1.4 for Windows (64-bit) — iTunes64Setup.exe (2018-10-24) Current
Windows XP or Vista users cannot install iTunes 12.2 or later and should install version 12.1.3.6 from the iTunes installers section of this tip for iOS 9 support. Note that iTunes 12.1.3.6 is not compatible with iOS 10.2 or later. As of May 25, 2018 Apple will cease support of iTunes on Windows XP and Vista. Users will no longer be able to use the iTunes Store for new purchases or downloads. Perhaps iTunes Match will stop working too. See HT208104: About iTunes Store availability for details.
iTunes 12.7
iTunes 12.7 drops support for directly managing apps, iBooks, and tones within the iTunes Library. Such items can be manually dragged and dropped from Explorer onto the device where it appears in the iTunes sidebar, but can no longer be transferred from device to library or downloaded directly from the iTunes Store. Any iTunes U content has been merged into Podcasts. See HT208079: Deploy apps in a business environment with iTunes or the iTunes installers section below to download iTunes 12.6.5.3 if you want integrated app management in iTunes, or need to work with iBooks or iPod clickwheel games. Windows should uninstall the current version of iTunes and other Apple components, and should also restore a pre-12.7 copy of the iTunes database as described in Empty/corrupt iTunes library after upgrade/crash. For more information see Managing apps with iTunes 12.7 or later.
iTunes for Windows (for older video cards) Deprecated
Some builds of 64-bit iTunes 12 would produce the following alert when you started iTunes. This alternate build was also a potential workaround for problems with iTunes6464Setup.exe such as crashes on launching iTunes, stuttering playback, loss of AirPlay, QuickTime support to add or play selected video content, or for 32-bit applications that didn’t integrate with 64-bit iTunes. It was similar to releases of iTunes for 64-bit Windows prior to iTunes 12.1, being a 64-bit installer for the 32-bit core program.
Update: From iTunes 12.5.1 this update should no longer be necessary with iTunes 12.4.3 being the last version to have this alternate installer. If you have seen this message previously try installing the all 64-bit version of iTunes for Windows instead. If you still have older video files in your iTunes library that won’t play with the current release contact Apple Support for further advice.
Device backups
The uninstall and reinstall process will preserve your iTunes library and any iOS device backups. You should check your preferences after reinstalling to make sure nothing has changed. Ideally you would backup the library and your other important personal documents and data on a regular basis. See the user tip Backup your iTunes for Windows library with SyncToy for a suggested strategy. See Archive iPhone backup in Windows for a method to make security backups for iOS devices.
Missing content
In the unlikely event that content is missing from the library following the reinstallation of iTunes, or you see the error message ‘The file «iTunes Library.itl» cannot be read because it was created with a newer version of iTunes’, see Empty/corrupt iTunes library after upgrade/crash. If any of your original media has been deleted from your hard drive, and you don’t have a back up, or if you need to change the computer you use to manage your devices without being able to Move your iTunes library to a new computer, see Recover your iTunes library from your iPod or iOS device.
Error applying transforms
If an iTunes installation fails with the message «Error applying transforms. Verify that the specified transform paths are valid.» this likely indicates that your language and regional preferences are not supported by the active iTunes installer. Temporarily changing to a supported language should allow the installation to complete. Supported languages should be: Arabic, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. This was an issue that affected Arabic and Portuguese (Portugal) users and the iTunes 12.2.2.25 installer, but could potentially recur in another release.
An internal error occurred
Should you get «An internal error occurred» warning when reinstalling try repairing and then removing Apple Software Update, then try to install iTunes once more, right-clicking on the installer and using Run as administrator. Alternatively create a new user account with administrative rights and try installing iTunes using that account.
VC80 errors
The message «An error occurred during installation of assembly ‘Microsoft.VC80.CRT, type=»win32″, version=»8.0.50727.6195″, publicKeyToken=»1fc8b3b9a1e18e3b», processorArchitrcture=. » may occur because a particular library file is not included in the distribution package supplied with iTunes or won’t install for some unspecified reason. Installing the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before attempting to reinstall iTunes may help.
There are three files to choose from so you need to select the one that matches the processor architecture of your system, which should be noted in the error message.
- vcredist_x86.EXE — 32-bit systems
- vcredist_IA64.EXE — Itanium processors
- vcredist_x64.EXE — other 64-bit systems
Missing api-ms-win-crt-runtime-l1-0.dll or api-ms-win-crt-heap-l1-1-0.dll errors
Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.
Could not open key errors
For «Could not open key/write value» errors when reinstalling try b noir’s user tip:
The technique can be applied to the branch of the registry mentioned in the error message.
Object already exists/access denied errors
For «Object already exists» or «Access denied» errors when installing try opening Control Panel > Programs and Features > View installed updates then checking for Security Update for Microsoft Windows (KB2918614). Uninstall if you have it, then reboot and try installing again.
Key not valid errors
For «Key not valid for use in specified state» errors try moving the folder RSA from C:\Users\ \AppData\Roaming\Microsoft\Crypto\RSA to say C:\RSA (just in case there should be a need to restore it) then try installing again. This folder appears to act as a cache and should be rebuilt automatically as required.
Invalid drive errors
For «Invalid Drive» errors when uninstalling or reinstalling try b noir’s user tip:
CD Configuration folder errors
If you see an «iTunes cannot locate CD Configuration folder» error it may be that you have installed iTunes on a different drive and some files have been incorrectly installed on the C: drive. In particular look for the folder C:\Program Files\iTunes\CD Configuration and copy it to the matching path on the drive where you have installed iTunes.
Anti-virus problems
In some cases third party anti-virus software can interfere with the iTunes installation. It may help to temporarily disable the real-time scanning component of any non-Microsoft antivirus software during reinstallation. In some cases some products have had to be completely removed before iTunes could be successfully installed.
Time zone issues
The error message «The application was unable to start correctly (0xc0000142)» may be due to an incorrect adjustment for your time zone. A workaround is to change your time zone to another which has the same offset from UTC +00:00. For example: change UTC +07:00 Barnaul, Gorno-Altaysk to UTC +07:00 Novosibirsk.
Thanks to CR3STOM for posting this tip.
Relocated files
If you followed advice in an article to move certain .dll files to the desktop and have reinstalled iTunes then these can be safely deleted.
Shortcut issues
Should you find that all of your desktop shortcuts have turned into links to the iTunes application download and apply the lnk registry fix from www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html.
Apple Software Update server missing
If you see the error message: «The Apple Software Update server could not be found. Check your Internet settings and try again.» open Control Panel > Network and Sharing > Internet Options > Advanced > Security and uncheck «Do not save encrypted pages to disk».
Device not shown
For device connectivity issues see one of the following:
Software Update Required
If you see the message «Software Update Required» in an error message telling you that you need to update Windows when you are using Windows 7 or later then you are likely running a build older than 12.7.2.58 and the message should be telling you to update iTunes. Apart from 12.6.4.3 all other builds with a lower version number than 12.7.2.58 have outdated encryption support and are no longer able to connect to the iTunes Store for account management purposes. See About App Store and iTunes Store availability — Apple Support for more information. Install a more recent version of iTunes from this list of iTunes installers.
QuickTime for Windows is no longer supported by Apple — Remove unless actively required to support older content
It is worth noting that iTunes no longer relies on QuickTime in the way that it used to. It hasn’t been bundled with iTunes since version 10.5 and is no longer being patched by Apple against security vulnerabilities. Unless you have some obscure file formats or applications that absolutely require QuickTime support, and you understand the risks, then you you should remove this component from your system. If you still have a requirement for QuickTime then you should install the 7.7.9 version as this will uninstall the legacy QuickTime web plugin which may enhance your security somewhat. You may also find that for QuickTime to work with iTunes you need to install the iTunes for Windows (64-bit — for older video cards) version (deprecated as of iTunes 12.4.3/12.5.1).
QuickTime 7.7.9 for Windows Vista or later — QuickTimeInstaller.exe (2016-01-07) Current, but not recommended
QuickTime 7.7.7 for Windows Vista or later — QuickTimeInstaller.exe (2015-06-30) Disabled
See the following support documents for further informaton:
iTunes installers:
If you are unable to get the current version of iTunes to work on your computer you may wish to try reinstalling a previous build from the links below after going through the removal steps once more. In order to roll back to an older version of iTunes you may also need to restore the pre-upgrade library as described in Empty/corrupt iTunes library after upgrade/crash. Having rolled back to an older build on the first run it is likely to tell you there is a new version of iTunes, tick «Do not ask me again» and then click «Don’t Download» to avoid reminders until you choose to upgrade again. Some users have also reported success with using System Restore to revert to a pre-upgrade snapshot of their system. Mac users can see iTunes for Mac installers for a similar list.
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