Reset apple id computers

Change your Apple ID password

Follow these steps to change your Apple ID password.

On your iPhone, iPad, iPod touch, or Apple Watch

1. Tap Settings > [your name] > Password & Security.
2. Tap Change Password.
   
3. Enter your current password or device passcode, then enter a new password and confirm the new password. Forgot your password?
4. Tap Change or Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

On your Mac

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security.
   
3. Click Change Password. Before you can reset your Apple ID password, you’ll be required to enter the password used to unlock your Mac.

On the web

1. Sign in to appleid.apple.com.
2. In the Sign-In and Security section, click Password.
   
3. Enter your current password, then enter a new password and confirm the new password. Forgot your password?
4. Click Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

Learn more about passwords and your Apple ID

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime and more.

When you create a new password, keep the following in mind:

• Your new Apple ID password must contain at least eight characters, a number, an uppercase letter, and a lowercase letter.
• You can’t use spaces, the same character three times in a row, your Apple ID, or a password you’ve used in the last year.

FaceTime is not available in all countries or regions.

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Забытый пароль идентификатора Apple ID

Выполните действия, описанные ниже, чтобы сбросить пароль и восстановить доступ к своей учетной записи Apple ID.

Сброс пароля

Сначала выполните следующие действия.

1. Откройте страницу Мой Apple ID и перейдите по ссылке «Сбросить пароль».
   
2. Введите свой идентификатор Apple ID и нажмите кнопку «Далее». Если вы не помните его, перейдите по ссылке «Забыли Apple ID?».
   
3. После ввода пароля идентификатора Apple ID можно использовать один из трех способов сброса пароля. Выберите один из приведенных ниже.
   • Ответ на контрольные вопросы. Если вы знаете ответы на контрольные вопросы, следуйте этим инструкциям.
   • Аутентификация по e-mail. Вы получите сообщение для сброса пароля по электронной почте.
   • Использование двухэтапной проверки. Если у вас настроена двухэтапная проверка, ее можно использовать для сброса пароля. Вам понадобится ключ восстановления и доверенное устройство.

Ответ на контрольные вопросы

1. Выберите вариант «Ответ на контрольные вопросы» и нажмите кнопку «Далее».
2. Укажите свою дату рождения, затем нажмите кнопку «Далее».
3. Ответьте на контрольные вопросы.
4. Укажите новый пароль и нажмите кнопку «Сбросить пароль».

Аутентификация по e-mail

1. Выберите вариант «Аутентификация по e-mail» и нажмите кнопку «Далее». Вы получите сообщение от Apple на дополнительный или основной адрес электронной почты.
   
2. Откройте сообщение и перейдите по ссылке, чтобы сбросить пароль.
3. На открывшейся странице «Мой Apple ID» введите свой новый пароль, а затем нажмите кнопку «Сбросить пароль».

Двухэтапная проверка

1. Введите ключ восстановления.
   
2. Выберите доверенное устройство. На ваше устройство будет отправлен код подтверждения.
3. Введите код подтверждения.
4. Укажите новый пароль и нажмите кнопку «Сбросить пароль».

Справка

Если с помощью перечисленных выше действий не удалось сбросить пароль, обратитесь в службу поддержки Apple.

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If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch, or Mac.

On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email, recovery key, or account recovery contact

• In some cases, you might be able to reset your password using a trusted phone number and trusted email.
• If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. Learn more about using a recovery key.
• If you already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad, or iPod touch. Learn more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad, or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID.»
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member uses iOS 9 through 12 and they can’t download the Apple Support app, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery .

If you can’t change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Did you forget your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don’t receive your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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If you forgot your Mac login password

If you forgot the password to log in to your Mac user account, choose a reset option from the login window.

Before you begin

Make sure that your Mac is connected to the internet and using macOS Catalina or later. If using an earlier macOS, follow the password-reset steps for macOS Mojave or earlier.

Choose a reset option from the login window

To see one of the following password-reset options, click the question mark next to the password field in the login window. If you don’t see a question mark, enter any password three times.

If you see the option to reset using your Apple ID

1. Click the option to reset using your Apple ID, then proceed as follows:
   • If your Mac restarts, skip to the next section, “If you see the option to restart and show password options.”
   • If your Mac doesn’t restart, but immediately asks for your Apple ID credentials, enter that information and click Reset Password.
2. If you’re asked to create a new keychain to store the user’s passwords, click OK to restart your Mac.
3. If you’re asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm.
5. Enter your new password information, then click Next.
   If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
6. When the password reset is completed, click Restart.

If you see the option to restart and show password options

1. Click the option to restart and show password reset options, then wait for your Mac to restart.
2. You’re then asked to take one of these steps:
   • Sign in with your Apple ID. You might also be asked to enter the verification code sent to your other devices.
   • Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
3. Select a user that you want to reset the password for, then click Next.
4. Enter your new password information, then click Next.
5. When the password reset is completed, click Restart.

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If you can’t reset your Mac login password

If the standard steps to reset the password of your Mac user account don’t succeed, try these additional steps.

Before you begin

Start up from macOS Recovery

Determine whether you’re using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:

• Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
• Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

If you’re asked to select an admin user

If you’re asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed as described below.

If you’re asked for your Apple ID information

Enter your Apple ID information. You might also be asked to enter the verification code sent to your other devices.

If you see an Activation Lock window, click Exit to Recovery Utilities. Then continue as described in the next section, “Use the Reset Password assistant.”

If you’re asked to select a user that you want to reset the password for:

1. Select the user, then enter your new password information and click Next.
2. When authentication has succeeded, click Exit.
3. Choose Apple menu  > Restart. Password reset is now complete, so you don’t need to take additional steps.

If you’re asked for your recovery key

1. Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
2. When prompted to reset your password, click Reset Password.
3. Select a user to reset the password for.
4. After successfully authenticating, click Exit.
5. Choose Apple menu  > Restart. Password reset is now complete, so you don’t need to take additional steps.

Use the Reset Password assistant

You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.

1. From the Utilities menu in the menu bar, choose Terminal.
2. In the Terminal window, type resetpassword , then press Return to open the Reset Password assistant.
3. If you’re asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
6. At the Reset Password window, enter your new password information, then click Next.
   If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
7. When the password reset is completed, click Exit.
8. Choose Apple menu  > Restart, then log in with your new password.

If you still can’t reset your password, erase your Mac

If no other solution is successful, you have the option to reset your password by erasing your Mac.

1. Shut down your Mac, then start up from macOS recovery as described previously.
2. When you’re asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.
3. From the Erase Mac window, click Erase Mac, then click Erase Mac to confirm.
4. If your Mac restarts to a flashing question mark, press and hold the power button for a few seconds until your Mac turns off.
5. Start up from macOS Recovery again, then reinstall macOS. For details, see How to reinstall macOS.

If you can’t reinstall macOS because the installer doesn’t see a hard disk on which to install, you might need to change the format of the disk:

1. Press Command (⌘)-Q to quit the installer.
2. When you see the utilities window, select Disk Utility, then click Continue.
3. Select the first item listed in the sidebar of the Disk Utility window. This is your built-in hard disk.
4. Click the Erase button or tab on the right side of the window, then enter these details:
   • Name: Macintosh HD
   • Format: Mac OS Extended (Journaled)
   • Scheme (if shown): GUID Partition Map
5. Click Erase, then click Erase to confirm.
6. When the erase is complete, press Command-Q to quit Disk Utility and return to the utilities window. You should now be able to reinstall macOS successfully.

If you still need help, please contact Apple Support.

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