Restore mode on the iphone

Восстановление заводских настроек iPhone, iPad или iPod

При восстановлении заводских настроек удаляются данные и настройки на iPhone, iPad или iPod и устанавливается последняя версия iOS, iPadOS или программного обеспечения iPod.

Подготовка устройства

1. Убедитесь, что на компьютере Mac или компьютере с Windows установлена последняя версия программного обеспечения. Если вы используете приложение iTunes, убедитесь, что установлена его последняя версия.
2. Если вы хотите сохранить данные на iPhone, iPad или iPod, создайте резервную копию.
3. Перейдите в меню «Настройки» > [ваше имя] > «Локатор» и выключите параметр «Найти iPhone». Узнайте, что делать, если устройство не включается или зависло. Узнайте, что делать, если вы забыли код-пароль.

Восстановление заводских настроек устройства

1. На компьютере Mac с macOS Catalina или более поздней версии откройте Finder. На компьютере Mac с macOS Mojave или более ранней версии либо на компьютере с ОС Windows откройте приложение iTunes. Определение версии macOS, установленной на компьютере Mac.
2. Подключите устройство к компьютеру.
3. Если появится запрос на ввод пароля к устройству или выбора этого компьютера как доверенного, следуйте инструкциям на экране. Узнайте, что делать, если вы забыли код-пароль.
4. Выберите свое устройство когда оно появится на вашем компьютере. Узнайте, что делать, если устройство iPhone, iPad или iPod touch не включается либо зависло. Или получите поддержку, если устройство не отображается на экране компьютера.
5. Нажмите «Восстановить [устройство]». Если выполнен вход в приложение «Локатор», выйдите из него, перед тем как нажать «Восстановить».
   
6. Нажмите «Восстановить» еще раз для подтверждения. После этого с помощью компьютера будут стерты все данные с устройства и установлена последняя версия iOS, iPadOS или программного обеспечения iPod.
   
7. После восстановления заводских настроек устройство перезапустится. Теперь можно настроить его как новое.

Если доступ к компьютеру отсутствует

Если доступ к компьютеру отсутствует, а устройство находится в рабочем состоянии, можно стереть все данные и восстановить устройство без компьютера.

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If you forgot your iPhone passcode

Forgot your iPhone passcode? Learn how to get your iPhone into recovery mode so you can erase it and set it up again.

If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. If you can’t remember your passcode when you try again, you need to use a computer to put your iPhone in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPhone again.

After you erase your iPhone, you can restore your data and settings from backup. If you didn’t back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you’re using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.

If you don’t have a computer and you can’t borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPhone

1. Unplug your iPhone from the computer if it’s connected.
2. Turn off your iPhone using the method for your iPhone model:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears.
     
   • iPhone 7 and iPhone 7 Plus: Press and hold the Side button until the power off slider appears.
     
   • iPhone SE (1st generation), and iPhone 6s and earlier: Press and hold the Side (or Top) button until the power off slider appears.
     
3. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPhone in recovery mode

1. Get ready by finding the button on your iPhone that you’ll need to hold in the next step:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus use the Side button.
   • iPhone 7 and iPhone 7 Plus use the Volume down button.
   • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button.
3. Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
   
   If you see the passcode screen, you need to turn off your iPhone and start again.

If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.

Step 4: Restore your iPhone

1. Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
   
3. Wait for the process to finish.
4. Disconnect your iPhone from the computer, then set up and use your iPhone.

Need more help?

If you can’t complete any of these steps, if you’re still prompted for a passcode, or if you need any other assistance, contact Apple Support.

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If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.

Restart your device

If you see the Restore screen:

1. Connect your device to your computer using the cable that came with your device. Don’t disconnect your device from your computer.
2. Restart your device:
   • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you’re not sure, see which buttons you need to press to restart your iPad.
   • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
   • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
   • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
2. Make sure that your device is still connected to your computer. You should see this message: «There’s a problem with the [your device name] that requires it to be updated or restored.»
3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don’t disconnect your device from your computer until the update finishes.

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How to put your iPhone or iPad into recovery mode

Source: iMore

It doesn’t matter if your iPhone is several years out of date or the best iPhone that money can buy; problems, both software and hardware, can happen to anyone. If you’re iPhone, iPad, or iPod touch has frozen up, become unresponsive, or worst of all, stopped working during a software update, recovery mode might be just what you need to get things going again. It’s painful, so it’s more of an almost-last resort than a first step. It’s not complicated, however, and knowing about recovery mode is important if you ever need it. But just because you knew how to use your iPhone in recovery mode on a previous model doesn’t mean it works the same way on your newer phone. This process will change depending on what iPhone model you have.

The good news about recovery mode is that it’s generally set for your model of device, and doesn’t change with software updates. So if you just downloaded iOS 15 onto your iPhone 11, for instance, recovery mode will be the same as it was when you had iOS 14 installed.

Here’s how to use your iPhone in recovery mode.

How to put your iPhone 8 or later into recovery mode

Because iPhone 8 doesn’t have a physical Home button and iPhone X through iPhone 11 Pro don’t have a Home button at all, recovery mode is accessed via a series of button presses.

1. If iTunes is open on your Mac, close it.
2. Plug your USB to Lightning cable into your computer.
3. Plug your USB to Lightning cable into your iPhone.
4. Open iTunes.

Press and release the Volume Up button and then the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.

Source: iMore

If for some reason, Recovery Mode doesn’t work, you can also try putting your iPhone or iPad into DFU mode. Device Firmware Update mode is a little trickier to get into, but will often force a restore even when nothing else works.

How to put your iPad Pro with Face ID (2018 and later) into recovery mode

Because the iPad Pro (2018) doesn’t have a Home button, recovery mode is accessed through a series of button presses.

1. Press and hold the Sleep/Wake (top) and the volume up or volume down button at the same time until you see the power-off slider.
2. Drag the power-off slider to turn off your iPad Pro.
3. Connect your iPad Pro to your computer while holding down theSleep/Wake (top) button.

Continue holding the top button until you see the Recovery Mode screen.

How to put your iPhone 7 or iPhone 7 Plus

Because iPhone 7 doesn’t have a physical Home button — it has a capacitive Force Touch Home button — recovery mode functionality has moved to the volume down button.

Turn Off your iPhone 7 if it isn’t off already.

Press and hold down the On/Off button on the right side (iPhone 6 or later) or top (all other iPhones) for 3 seconds.

Swipe the slide to power off confirmation slider to the right.

Source: iMore

Press and hold down the volume down button on your iPhone 7.

Release the volume down button when you see the Connect to iTunes screen.

Source: iMore

How to put your iPhone 6s or earlier or iPad with a Home button into recovery mode

Turn Off your iPhone, iPod touch, or iPad if it isn’t off already.

Press and hold down the On/Off button on the right side (iPhone 6 or later) or top (all other iPhones, iPods, and iPads) for 3 seconds.

Swipe the slide to power off confirmation slider to the right.

Source: iMore

Release the Home button when you see the Connect to iTunes screen.

Source: iMore

At this point, iTunes should display an alert saying it’s detected an iPhone, iPod touch, or iPad in recovery mode, and will let you restore your device.

Questions?

If you have any questions about how to use your iPhone in recovery mode, let us know in the comments.

Updated September 2021: Up to date for Apple’s latest devices.

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