Restoring the iphone from backup

How to Restore iPhone from Previous Backup (iOS 15 Included)?

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November 9, 2017 (Updated: September 3, 2021)

Are you wondering how to restore your iPhone from a previous backup? It’s actually very easy to do. Check out these various methods and your iPhone will be restored from previous backup in no time, even iOS 15 is running on the iPhone:

1. Restore iPhone from Previous Backup in iTunes

This is one of the official Apple methods, but it definitely has its fair share of limitations. iTunes will only keep a single backup for one device — the last backup you made for that device. Any new backups you make will overwrite the old ones. Regarding the restore process, users cannot restore certain types of data from previous backup — you need to restore all data or nothing.

Either way, if you want to specifically use this method, this is how you do it:

(1) Plug your device into the computer where you made old iTunes backup, then open iTunes. Click on your device icon and you will see the basic information of the device.

(2) Locate the option Backups and click the button Restore Backup.

(3) Look at the date and size of these previous iTunes backup and choose the one you want to restore.

(4) Click Restore to confirm and then wait for the process to finish. Don’t unplug the iPhone until it’s done.

(5) Keep the iPhone connected after it restarts and wait for it to sync with your iTunes.

2. Restore iPhone from Previous Backup in iCloud

This is yet another one of Apple’s official methods for restoring your iPhone from old backups. When you restore from iCloud, you can choose from any of your previous backups on there. However, just as with iTunes, you will have to restore the whole backup to your iPhone, which will overwrite all the current data on there. In other words, you can’t be selective about what data you want to restore from the backup.

Here is how you use this method to restore previous iCloud backup:

(1) If your iPhone is totally brand-new, you should see the «Hello» screen on your phone. Tap the Home button and follow the on-screen directions until you get to the Apps & Data screen.
(2) If you have set up the iPhone, check the article to learnВ Where is the Apps & Data Screen on iPhone.
(3) Tap Restore from iCloud Backup and log into your iCloud account, then choose the iCloud backup you need to restore from the list.

(4)В Wait while your backup is restored. Do not interrupt the connection.

3. Selectively Restore iPhone from iTunes/iCloud Backups

If you meet problems during restoring iPhone from previous backup via iTunes or iCloud, or you just want to restore certain types of data from the backup, you can also draw support from a 3rd-party tool to do this. iMyFone iTransor is definitely what you should try. It is special software that allows you to make backups of your iPhone or other iOS device with iOS 15/14/13, and restore the backups according to your own will. A lot more flexible than iTunes or iCloud, iTransor owns more important features which include:

Key Features (iOS 15 Supported):

• It can selectively restore data onto your iPhone, such as WhatsApp, contacts, messages and more, and not just the whole backup.
• When you selectively restore, it can merge the data in previous backups with the data on your iPhone (No Data Loss At All).
• It supports iOS 15 and older versions, as well as iPhone 11 and earlier models.
• It can pull data from your iPhone or your backups and send them to your computer so that you can utilize them without limitation.
• You can restore your backups stored anywhere on your computer, even on an external drive.

How to Selectively Restore iPhone from Previous Backup via iTransor

Here is how to selectively restore data from an old backup using iMyFone iTransor. The whole process is pretty easy to follow and can be completed in several minutes:

(1) Download and install iMyFone iTransor to your computer. After that, plug your device into your computer and launch iTransor.

(2) Click where it says Restore Backup to Device in the sidebar. You will see all the iTunes backups on the computer and they are ready for you to choose. Choose a backup from the list and click Next.

Note: with the program you can also restore a previous iCloud backup selectively by clicking the Log in your iCloud account option under the backup list.

(3) On the next screen, click Restore Partial Backup to choose the data type(s) you want to restore. Then click Preview & Restore or Directly Restore according to your own will.

(4)В If you click В Preview & Restore the program will display the data you choose for you to view so that you can confirm they are what you need. After that, Click Restore to choose Merge or Replace.

(5)В Now wait until the restore process is done. Don’t disconnect your iPhone until this is done.

Now you learn how to selectively restore partial data (including WhatsApp, contacts, messages or WeChat) in previous backup to iPhone. If you want to restore the full backup, iTransor can do it also just like what iTunes or iCloud does. The interface for this software is very easy to use, and comes with an online guide: How to restore a whole backup to iPhone.

There are many different ways showing how to restore iPhone from previous backup, but one of the best ways is to use iMyFone iTransor. It is simply the most flexible method with the most options, and it also allows you to make partial restores and to extract specific data. If you want more control, thenВ iTransor which supports iOS 15В is a good choice. Try its free trial version for now and enjoy the free benefits it offers!

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Restore an iPhone, iPad, or iPod touch that needs a newer version of iOS or iPadOS

If you’re restoring your iPhone, iPad, or iPod touch backup from iCloud or a computer that requires your device to have a later version of iOS or iPadOS, learn what to do.

If you’re restoring an iCloud backup

If you’re restoring an iCloud backup that requires a newer version of iOS or iPadOS, you might be prompted to update your software. If you choose to download and install the update, your device will automatically update your software and then restore your backup.

If you’re restoring from a computer

If you’re restoring your iPhone, iPad, or iPod touch backup from a computer that requires your device to have a newer version of iOS or iPadOS, you might see an error that your backup can’t be restored because the software on your device is too old. Follow these steps to update your device and restore the backup:

Set up, update, and erase your device

1. From the Apps & Data screen on your device, tap Don’t Transfer Apps & Data instead of Restore from iCloud Backup. If you already tapped Restore from iCloud Backup, tap Back to return to the Set Up screen.
   
2. Follow the remaining steps. For now, you can skip the steps for Apple ID, Touch ID, and passcode.
3. Once the set up is complete, update your device to the latest version of iOS or iPadOS.
4. Let the update finish, and wait for your device to restart.
5. Erase your device: Tap Settings > General > Transfer or Reset [device] > Erase All Content and Settings. After your device is erased, it restarts and you’ll see the Hello screen in the Setup Assistant.
   

Now you should be able to set up your device again, and select a backup to restore from.

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Locate backups of your iPhone, iPad, and iPod touch

Find a list of your iOS or iPadOS backups on your Mac, PC, and iOS or iPadOS device. Learn how to delete backups, copy them, and more.

Find backups stored on Mac or PC

Delete or copy backups stored on Mac or PC

Find and manage backups stored in iCloud

Find backups stored on your Mac or PC

To avoid ruining any of your backup files, here’s what you should know:

• The Finder and iTunes save backups to a Backup folder. The location of the Backup folder varies by operating system. Though you can copy the Backup folder, you should never move it to a different folder, external drive, or network drive.
• Don’t edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. For example, to restore from a relocated backup file, you need to move it back or the file won’t work. Backups serve as a safe copy of your entire device. So while you might be able to view or access a backup file’s contents, the contents usually aren’t stored in a format that you can read.

Search for the backup folder on your Mac

To find a list of your backups:

1. Click the magnifier icon in the menu bar.
2. Type or copy and paste this:

/Library/Application Support/MobileSync/Backup/

Press Return.

To find a specific backup:

1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive.
   
3. Click OK when you’re finished.

Search for the backup folder on Windows 7, 8, or 10

1. Find the Search bar:
   • In Windows 7, click Start.
   • In Windows 8, click the magnifying glass in the upper-right corner.
   • In Windows 10, click the Search bar next to the Start button.
2. In the Search bar, enter %appdata%. If you don’t see your backups, enter %USERPROFILE%.
3. Press Return.
4. Double-click these folders: «Apple» or «Apple Computer» > MobileSync > Backup.

Delete or copy backups on your Mac or PC

Don’t edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. Use the following sections to make copies of your backups or delete backups that you no longer need.

Copy backups to another location

If you need copies of your backups, you can find the Backup folder and copy the entire folder (not just part of it) to another place, like an external drive or network-storage location.

When you use Time Machine, it automatically copies your Backup folder when you back up the Home folder on your Mac.

Delete backups

1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Delete or Archive. Click OK when you’re finished.
3. Click Delete Backup, then confirm.
   

Locate and manage backups stored in iCloud

If you use iCloud Backup, you won’t find a list of your backups on iCloud.com. Here’s how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.

On your iPhone, iPad, or iPod touch:

• Using iOS 11 or later and iPadOS, go to Settings > [your name] > iCloud > Manage Storage > Backups.
• Using iOS 10.3, go to Settings > [your name] > iCloud. Tap the graph that shows your iCloud usage, then tap Manage Storage.

Tap a backup to see more details about it, choose which information to back up, or delete the backup.

You can choose which content to back up only from the Settings menu of the device that stores that content. For example, while you can view your iPad backup from your iPhone, you can choose which iPad content to back up only from the Settings menu of your iPad.

On a Mac with macOS Catalina 10.15 or later:

1. Choose Apple () menu > System Preferences.
2. Click Apple ID.
3. Click iCloud.
4. Click Manage.
5. Select Backups.

On a Mac with macOS Mojave 10.14 or earlier:

1. Choose Apple () menu > System Preferences.
2. Click iCloud.
3. Click Manage.
4. Select Backups.

1. Open iCloud for Windows
2. Click Storage.
3. Select Backup.

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How to fix a corrupt iPhone backup and restore its data

Recovering data from a corrupt iTunes backup is difficult but not impossible, and messages like «backup is corrupt or not compatible with your iPhone that is being restored» don’t mean your data is «irreversibly lost». You’ve got a great chance of recovering corrupt backups automatically with iPhone Backup Extractor.

How to tell if your iTunes backup is corrupt

The easiest way is to install the free version of iPhone Backup Extractor, and load your backup in it. It’ll show your backup’s status: if it says «Complete and encrypted» or «Complete and unencrypted» that’s a good sign. If iPhone Backup Extractor doesn’t recognise the backup, labels it incomplete, shows no available data, or suggest the backup was created a very long time ago — like 01/10/1981 ! — then it’s likely there’s a problem with the backup.

Trying — and failing — to restore the backup using iTunes is another indicator.

It’s usually straightforward to recover data from an unencrypted corrupt iTunes backup. Encrypted corrupt backups are trickier, especially if the «manifest files» are missing, as these describe how data in the backup was encrypted, and are essential for the decryption process.

Backups can be corrupted to different extents. For example, running out of disk space in the middle of a backup, having a hard-drive fail (or Dropbox eating your files!), an iOS upgrade going wrong, or a power failure during the backup can each affect the backup in different ways.

A good way to sanity check whether there’s a decent amount of data in a backup is to check how large the folder is. iPhone Backup Extractor will do this automatically for you. Photos taken by a recent iPhone are typically a few megabytes each, and a typical backup could be north of 30GB.

Can I avoid iTunes corrupting my iOS backup?

Given the many ways an iTunes backup can become corrupt, it’s difficult to prevent all instances of the problem. However, there are best practices to follow to avoid losing precious photos or important contacts.

• Always make a copy of your iTunes backup before an update
• Store the safety copy on another location on your computer, other than the default iTunes backup folder
• Don’t disconnect the device whilst iTunes is making a backup!

There are a handful of errors you might get when a backup is corrupt. Let’s look at the cause and solution to each.

iTunes restore errors that indicate corruption

iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored

This first message is straightforward and tells you you’re dealing with a corrupt backup. Every now and then, when iTunes is backing up your iOS, it may happen that this process fails without an error message. It can suck to find out that you have a corrupt backup only when trying to restore with iTunes. It’s not too hard to get your data our: check out our guide on getting data out of a corrupt iPhone backup below,

iTunes’ corrupt backup error message

Corrupt? Or maybe not. 💁‍♂️

Your backup might not necessarily be corrupt, however: the same error message is shown when your iTunes backup is not compatible with the device that is being restored. For example, you can’t restore an older iOS backup to a newer iOS device.

If you’d like to «upgrade» your backup, you’d need to do this:

• Restore it to a device running the version of iOS it was made with (you can see which version of iOS created by backup by using the free edition of iPhone Backup Extractor)
• Upgrade that device
• Back up the device again, creating a new and upgraded backup

Of course, you might not have a spare device running an older version of iOS. Our support team can help you — or you can help yourself, with the instructions below.

iTunes could not restore [iPhone] because the backup session failed

This error is similar to the first, and also tells that you are dealing with a corrupt or unfinished iTunes backup. The cause is similar. See our tips on recovering data from corrupted backups below.

iTunes could not restore because iTunes doesn’t recognise your device

This third message requires that you check you are using the latest version of iTunes, that your USB cable is connected properly (and not damaged), and you don’t have any third-party software interfering with iTunes.

If the above doesn’t work, this issue can usually be resolved by using recovery mode. Recovery mode will erase your device and restore it: if you previously synced with iTunes or iCloud you’ll be able to restore from backup after recovery.

The worst case is that there’s a fundamental problem with the iOS device you’re connecting. If — and you have a spare device — try using it. Failing that, we can help you extract data from a corrupt iTunes backup. Read on!

The iPhone could not be restored. An unknown error occurred

This error is a catch-all for a range of different problems. Depending on the underlying cause, there are a number of solutions:

• Using the latest version of iTunes (and not a beta!) is a good place to start — upgrade, if you’re not already on it
• Windows users can find a reboot helps (if you follow the step above and upgrade iTunes, you’ll need to reboot anyway)
• Completely resetting the phone and running a restore in DFU mode
• Apple publish a short document with further tips for this error

If you can’t succeed here, check out our guide on recovering data from a corrupt iTunes backup below.

A software update is required to connect to iPhone

This message implies you need an update to connect to the iPhone, and it’s not clear from the message whether it means it needs to update your PC or Mac, or the iPhone. It’s the computer that it’s referring to.

A software update is required to connect to iPhone

Users will often get this if they are running a beta version of iOS, but aren’t running the equivalent iTunes beta. If that’s the case, hitting the «Install» button won’t work. It’ll say it’s downloading an update for a while before it fails, saying «Installation failed. Can’t install the software because it is not currently available from the Software Update server.» The solution is to install the latest beta of iTunes.

4 tricks to repair a corrupt iPhone backup and retrieve your data

iPhone Backup Extractor is designed to help you get your data when a backup can’t be restored properly through iTunes. It opens iTunes and iCloud backups and extracts valuable data — even if that backup has been corrupted.

1. Use iPhone Backup Extractor’s built-in corruption handling

Even the free edition of iPhone Backup Extractor has a lot of cleverness built-in to it to handle corrupt backups, and it may be that it can extract your data normally.

Try the quick links for data extraction from «Overview», and see our conventional guides on recovering iTunes data.

Extracting data from corrupt backup with iPhone Backup Extractor

If the overview doesn’t generate what you need, there are two other approaches to try.

Check the «Preview» tab to see if data is available for extraction. If data is there, you can click the app’s name, select the messages you need, and extract them in the format you want. As below:

Previewing messages

Use the «Extract» menu to export available messages as HTML or as CSV, as shown in the screenshot below:

Extracting messages with the «Extract» menu

Data like contacts, messages and photos can still be retrieved from the corrupt backup, even if the steps above don’t work. Don’t give up hope — let’s go deeper.

2. Use expert mode to recover iPhone data from individual files

If the direct approach doesn’t work for you, you can still use «Expert mode» and «App view» to recover your files from the backup. Data such as contacts, calendars, SMS messages, locations and notes are stored in specific files in your backup, and — if you fish the files out — iPhone Backup Extractor can convert them into readable formats for you.

Load your backup with iPhone Backup Extractor, and then navigate through «Expert mode» to pick out the files representing the data you need. We’ve got an article on where apps store their data in an iTunes backup which will be helpful when knowing where to look.

Manually extracting the WhatsApp database with iPhone Backup Extractor

An alternate approach for unencrypted backups

If your backup is unencrypted, you can find your backup’s files directly in your iTunes backup folder, pull them out by matching up their filenames to our guide. Once you’ve identified the files you need, you can use iPhone Backup Extractor to convert them using the same steps below.

Once you have the necessary file, you can convert it into a readable format:

Click the «File» menu in iPhone Backup Extractor

Select «Convert Messages DB to CSV», «Convert contacts DB to vCards», or whichever option is most appropriate for your file

Using the file menu to convert.

The app will export your contacts and messages.

Recovery successful!

What else can be done with these extracted files?

They can also be used to patch another iTunes backup. To import them into another iTunes backup, you should use «Expert mode» again, and choose to replace the file in question in the other backup. Then restore it. Take a fresh backup first!

Also — for the curious — these files are usually SQLite databases, and we’ve got a guide on how to manually extract data from SQLite.

3. Sift unencrypted iPhone backup for photos and video

You may still find photos and videos in your iTunes backup even if the iTunes process was incomplete and led to a corrupt backup file. In order for this to work, the backup needs to have not been created with encryption.

Find the backup folder in question (you can right-click on the backup in iPhone Backup Extractor and choose «reveal enclosing folder»)

Make a copy of the entire folder — we’re going to heavily modify it.

Sort the files inside by size and remove all files smaller than 300KB

Download and install Bulk Rename Utility — it’s free and great for what we need here

Open «Bulk Rename Utility» and navigate to the copy of the backup folder you made, then select it

Add jpg (without dot) to Extension Section (11) or .jpg (with dot) using the Add > Suffix (7) menu

Select all of the files in the top window (they’ll appear in green)

Click the «Rename» button and all the selected files will then be renamed to jpg files

Bulk Rename Utility in action

In the folder where you saved them, select «Thumbnails view» in Windows Explorer or macOS Finder — now you should be able to see which files are photos, as they’ll be shown with previews

Move the recovered photos to a safe new folder, then repeat the process from step #5 with other file extensions such as .mov and .heic until you’ve recovered them all

4. Rely on Reincubate’s experts to do it for you

If none of the approaches above work, or if they get too technical, you can always reach out to us. We’d love to help. Our support team will probably ask that you share a copy of your «manifest files» with them, and we’ve got an info panel below with some more information on them.

What are manifest files and why do I need them?

Manifest files in iTunes backups are best described as a directory that lets iTunes know what files are in the iTunes backup. The manifests contain filenames and locations — along with some checksum information — in a special format.

These are the «maps» that our app uses to know where everything is located inside the backup. If you navigate inside the backup folder itself and scroll down, you can see whether it still has manifest files.

The manifests also contain important information about keychains and encryption, so if they are corrupted or deleted it can cause iTunes huge problems when restoring the backup. They don’t contain your data or your password, so there’s not a direct security issue in sharing them. Rather, than have information that is derived from how the backup was encrypted, and information that is necessary to decrypt it.

The manifests have the following names:

Alexandra Petruș

We’ve helped over 10,000,000 people recover their lost iPhone data. Let us help you too.

Comments (30)

September 13 th , 2019

Dear reincubate professionals,

I desperately need your help because Apple does not. I summarized the situation below. Is there any possible way that I can try to recover my photos and videos:

On the date 7 September I saved a backup of my phone to my PC via iTunes. The next day (8 September) I wiped the phone and left to the service for battery change. After receiving I wiped the phone again and then I choose to restore from backup at the beginning. However iTunes asked me a password which I never entered for backup (I don’t recall that I ever entered a password in iTunes). I tried the password of the phone and my Apple ID password but never worked. I searched online the case and someone suggested to enter Apple ID credentials on iTunes. At that stage iTunes sent an authentication code to my phone and I had to open my phone set as a new phone. Than clicked the button «change password» below the encrypt iPhone backup section. At the moment iTunes synchronized my phone because at default that option was set on iTunes. It appears to be the backup of my empty phone was overwritten on previous backup. I managed to restore from that backup but my whole photos, videos and contacts was gone.

When I look into backup folder I see a large amount of data which is approximately 45GB. And last change dates of the most files are 7 September which is my first backup date. I think my data is still kept in my computer but I cannot access them. I think when iTunes overwrite the empty backup it changed the manifest.db file and some other files then the old files are not recognized by iTunes. I installed the iPhone Backup Extractor but no photos are found. Then I tried to chance file extensions by bulk rename utility however no images are shown I suppose because of encryption.

Is there any possible way to restore my photos and videos from that backup folder. Or are they gone for good?

Thank you in advance.

reply by: Reincubate Support

September 13 th , 2019

Hi unplugged, thanks for commenting. Yes, there are a number of things we could try here. We’ve reached out to you directly. In the meantime, make sure the remaining files are safe from modification, and that any Time Machine backups that you may have from the time won’t get overridden.

January 25 th , 2019

Hi.. I recently sent my iPhone 7 to get the audio IC replaced. Before giving it to the technician I took a backup on itunes and wiped it clean. While the iphone 7 was with the technician, I restored the same back up to my old iphone 6S plus for use. This worked perfectly and im cureently typing from the same phone. But i had to manually delete a lot of photos and videos from my 6S as it was a 64GB. ( Roughly 5000 images + 100 videos deleted)

Now my iPhone 7 has returned after getting fixed. I tried restoring from the same back up via iTunes and it gives me the following error » iTunes cannot restore the iPhone «iPhone» because and error occurred».

So i tried all the usual stuff, updating of iTunes and the iPhone 7, restarting the devices, using different usb ports and different usb cables.

I even tried restoring the same backup to my Wife’s new iphone Xs. The entire process went through for 1.5 hours and right when it was about to finish itunes gave me and error «itunes cannot restore iphone «iphone Dee» because the backup is corrupted»

I think i have tried all possible options but came up with no luck. I would really really love to have that entire backup as it was. Can you help?

reply by: Reincubate Support

January 25 th , 2019

Hi vardhan, thanks for commenting. I think we can probably help here: we’re emailing you directly now. 👊

December 10 th , 2016

This month, I recently upgraded from a 4s to an iPhone 6s with Verizon-I was assured my back up would go well especially with the additional 50mb I bought on icloud; well after 7 days of back and forth at Verizon & their techs talking to Apple support techs. no one was able to explain why all of my photos were lost from my 4s to my 6s to include all of my photos that I thought were safe in my photo stream on my iCloud account. Can ANYONE please help me?

This Friday, 12/16/2016, I have to break it to my middle school students that their images for the town & school paper that were safe & sound on my iCloud account are now GONE. All that remains is a their ghost of images past. a screen shot of the back up where a grey box appears with the number 837. the mysterious location where the Verizon tech assured me that the images do live on are-in fact, somewhere’.

Can anyone help me to find out where they are & make them reappear?? It would surely be a Christmas miracle that would make about 90 middle schoolers very happy.

Thank you so much.

reply by: Reincubate Support

December 10 th , 2016

Hi Lola, we’re sorry to read this! Might you have an old iPhone backup on your PC or Mac? Failing that, we have a few tricks up our sleeve to recover photos from iCloud that aren’t in the app. Drop us a note and we’ll see what we can do. 👩‍💻

November 28 th , 2015

My itunes keep saying not enough free space on computer, can’t restore my iphone. I’m trying to restore my old iphone with the same backup, just to take it back and update to iOS 9. And then trying to backup again and restore my new iPhone 6s Plus with it. But the main thing it’s i got 270gb free on my Mac, so I don’t know what else to do. Please help I don’t want to loose all my photos and data. One more thing, when i tried to restore my new iPhone with that backup, said it’s corrupt or not compatible. Help!!

reply by: Reincubate Support

November 28 th , 2015

Hi Francisco, things can get difficult when you’ve got a lot of data in a backup but little space on your PC or Mac. One solution might be to use an approach like this to move your iPhone backup into a folder on another drive (or a USB stick) and restore from there. Reach out to us if you need help!

November 19 th , 2015

I just got had to swap my phone due to issues on the phone when I try to restore from my backup it say corrupted or not compatible

reply by: Reincubate Support

November 19 th , 2015

Oh no! Have you followed the steps in the guide? If so, and you’re still stuck, drop us a note or ping us on live chat. 🙂

October 22 nd , 2015

Does this work in australia? I lost my iPhone 6, but luckily backed it up not long ago. Insurance have sent me another phone but when I plug it in it gives me the dreaded error saying that it is corrupt or uncompatible. I need all the files on the back up and your free version idenitifes all the files to be extracted. How much does it cost for you to put it onto my new IPhone. I am at a complete loss

reply by: Reincubate Support

October 22 nd , 2015

Hey Ryan, it sure does. If things are getting fiddly, please drop us an email through our support page and we’ll jump on a screen share with you to help sort things out. 🙂

July 2 nd , 2015

I need a way to extract music and eBooks from a corrupt backup, any ideas?

reply by: Reincubate Support

July 2 nd , 2015

Hey Robert. iTunes’ music isn’t stored in a backup, and won’t be available there. However, eBooks are, and so is music from many third-party apps. Which apps are you using for the books and music?

March 23 rd , 2015

How do you extract a voice memo from a corrupted backup?

reply by: Reincubate Support

March 23 rd , 2015

The simplest way is just to click «Recordings» on the main iPhone Backup Extractor window when your backup is selected. Alternately, you can find them in iPhone Backup Extractor’s «Expert mode» in the folder described here.

January 12 th , 2015

After doing the ios 8 update on my Iphone 5 it started acting up. On and off every two minutes. Only 180 pictures were backed up into icloud from 2000. i trie backing up the rest but phone turn off and on. Can some one help me recover my pictures. they are very important because they are from a loved one that passed away. please help!

reply by: Reincubate Support

January 12 th , 2015

Hi Patrick, I’d recommend backing up with iTunes, and then restoring that way. It’s a lot quicker, and it’s much easier to verify all of your data is there.

November 2 nd , 2014

I used time machine to replace the corrupted file that wouldn’t allow me to backup from the restore files, figured out which of my iTunes backup files to replace, then clicked on that folder with all the files in it ( I figured it out based on the date modified as I had several from various iPods and an iPad and clicked on get info of each of them to figure this out ) Go in to library/application support/mobilesync/backup

October 24 th , 2014

Is it possible to restore messages back on an iPhone

reply by: Reincubate Support

October 24 th , 2014

Hey Kevin, there sure is: check out this guide.

October 16 th , 2014

Got a new iPhone 6. Tried to restore it from iTunes. No backups were found in ITunes. Found the backup folder on my PC but three of the .plist files are missing. Status.plist is the only one I have and it looks incomplete. Need some help..

reply by: Reincubate Support

October 16 th , 2014

Uh-oh, missing files indeed. Drop us a note and we’ll guide you through recreating those missing files.

October 4 th , 2014

My Iphone backup was corrupt. Please help me to restore data. I found physical stored data (10GB) on my lop top. I need help to backup this data on my iphone 5. There are very important files: app — gflash, and my contacts. Please help me to restore data. Thank you a lot.

reply by: Reincubate Support

October 4 th , 2014

Hi Andre, no problem. The guide above should help with accessing the backed up data, and this guide should help you restore is. Does that help?

September 27 th , 2014

After being able,to extract those data from corrupted files, can theses data able to import back to the phone for data like SMS, WhatApps, other App database?

reply by: Reincubate Support

September 27 th , 2014

Hi Chanco, yes, they can. We’ve got a guide on restoring that data here.

September 26 th , 2014

I am trying to recover some lost voicemails using iExplorer. There are 4 backups to my phone and all are damaged. Is there a way to fix that or get the voicemails back from the damaged backup file? Any help you could give me would be greatly appreciated. The voicemails are from my gramma who passed away. Thanks.

reply by: Reincubate Support

September 26 th , 2014

Yes, try iPhone Backup Extractor. If it won’t automatically recover them for you, ping us on live chat and we’ll help you get them back manually.

September 24 th , 2014

I backed up my iPhone 5s IOS 7 in preparation of receiving my iPhone 6. I tried to restore from my backup iOS 7 onto my new iPhone 6. It downloaded all of the music all of the apps but it is being hung up on the photographs. It just keep saying downloading. It has been doing it for two days. I have used your software in the past I’m wondering if it will be helpful again for this situation? Some of the pictures downloaded but only a fraction.

I didn’t upgrade the 5s to IOS8 because I didn’t have enough room on the 5S.

reply by: Reincubate Support

September 24 th , 2014

Hi Jeffrey, it’s nice to hear from you. Two days of downloading sounds like a long time! I’d recommend turning off iCloud Photo Library, before turning it back on. That should sort this out. 🙂

July 8 th , 2014

I’d extracted out all the files, but how can I restore inside my phone?

reply by: Reincubate Support

July 8 th , 2014

June 24 th , 2014

I would be very grateful fr a workaround for the issue I face, please. I removed the cable, like an idiot, during a backup process, it was third party software (iBackupBot) and the progress indicator had been stuck at zero for several minutes, i panicked. Right now, I can’t back up to or from my device, I am pretty sure it is a corrupted manifest file. Please could you direct me to workarounds for this error:

I realise I have probably boxed this thing, is it even possible to restore a new iOS version?

Thank you in advance Morgan

reply by: Reincubate Support

June 24 th , 2014

Hi Morgan, that sounds nasty! We’re not experts on iBackupBot, but we can certainly help with your phone. Have you tried a factory reset?

June 22 nd , 2014

Hi, hope you can help me. I backed up my old iPhone 5 on iTunes in my laptop as the phone has a hardware defect and needs to be replaced with a new unit. I made sureall was backed up in itunes. I now got the new unit and attemptied to restore the data backed up from the old unit, however, the data restore in iTunes is greyed so I assume the data was lost. Is it still possible to recover all the lost data back up?

reply by: Reincubate Support

June 22 nd , 2014

Hey Avenshen, I’d guess that’s because the newer device is on an older version of iOS than your newer one. If that’s the case, an update will resolve the issue. If not, drop us a note and we’ll get you sorted out.

October 29 th , 2013

hi! The files of my ipad get deleted. I already try the backup in itunes, but I dont have any backup there. All files are very important to me. Please help me. THANKS!

reply by: Reincubate Support

October 29 th , 2013

Hi Carlo, that doesn’t sound good. Have you manually checked your iTunes backup folder? There’s guidance on how to find them, here. Failing that, do you have a a backup of your computer in Time Machine, or another backup service?

September 26 th , 2013

I have just upgraded my Iphone 4 to IOS7 and I lost my pictures and contacts after it got frozen showing the I tunes and USB picture. I was able to restore it, but nomore contacts and pictures in it. I did not back up any of my contacts and pictures. Can I still recoever them?

reply by: Reincubate Support

September 26 th , 2013

Hi Noel, that sounds nasty! When you say you were able to restore the phone, I presume you mean from a backup? If so, it’s worth looking through that backup with iPhone Backup Extractor to see if there are any traces of your images or contacts. You might get lucky.

August 30 th , 2013

good morning, my backup(11 G0) is incomplete and encrypted, i have the password. Do your soft can extract any data?

reply by: Reincubate Support

August 30 th , 2013

It certainly can. Try the free version linked to the side of this page, and reach out if you need help.

July 29 th , 2013

my ipod does not work as it says my ipod back-up has been corrupted and i am unable to sync with itunes

reply by: Reincubate Support

July 29 th , 2013

Reach out to us directly on live chat and we’ll guide you through it with a screen-share. 🙂

June 25 th , 2013

What if I only can find status.plist ? The info.plist , manifest.plist and the manifest.mbdb is missing. Is there any way to recreate them?

reply by: Reincubate Support

June 25 th , 2013

Hi Johan: yes. Move your backup out safely to another folder, and then create a new backup. If the device contents are similar enough, you may be able to reuse those files. Good luck!

June 25 th , 2013

I have updated my iphone to ios7 beta release and later on downgraded back to ios 6.1.3. But restore backup is not compatiable. Tried after changing Product version and Build Version in Info.plist . But now it says data is corrupt or not compatiable.

Please help me to restore my backup data

reply by: Reincubate Support

June 25 th , 2013

Right, this is a problem for a number of users. We can help you patch your messages etc. back into your older database if you drop us a message directly.

June 24 th , 2013

Hi, some how my iphone backup got corrupted. And so I tried to restore it with another back up, but it was my ipod backup and when i tried restoring it back it said «itunes could not restore the phone because the phone refused the request» and this is frustrating because it wont let me send any messages and all my contacts and stuff are gone.

reply by: Reincubate Support

June 24 th , 2013

Hey Devin, drop us a note and we’ll give you a hand with your backup. There’ll be a way!

February 28 th , 2013

i want to simply reset my iphone pin to purchase apps for the phone.

i dont require resetting my ios and i dont want to affect the ios, but can iphone extractor reveal the pin if i run it?

reply by: Reincubate Support

February 28 th , 2013

Dominic: see our article on resetting the restrictions passcode for a solution to this.

February 16 th , 2013

My iPad had begun to have more and more apps crashed so I took it to the apple store. The genius read the incident report and said I had corrupt files so I needed to plug it into my MacBook and backup it up then reset the device. He said since the file would also be corrupted on the backup that I would need to start new instead of restore the backup.

I did so and now I have a few apps that I have lost data from. I have since been informed that one app can’t corrupt the whole iPad because of sandbox. So who do I believe and how do I proceed? I did try restoring the iPad’s backup and the problem was still there so I reset and made new and that’s where I’m at now.

reply by: Reincubate Support

February 16 th , 2013

Oh no! That’s frustrating. Drop us a note directly and we’ll help you recover that data. It shouldn’t be possible for any of your iOS apps to corrupt your backup.

January 5 th , 2013

My last backup of my iPhone 5 somehow got corrupted after a failed iOS 6.0.2 upgrade.

I can see all the files in the backup folder but it is missing all the manifest files.

I use iPhone Backup Extractor to review the Backup file and it doesn’t recognize the last backup taken before the upgrade.

I would like to know is there a way to recover the last backup?

reply by: Reincubate Support

January 5 th , 2013

Nighto, this is because the previous backup can sometimes get overwritten after the upgrade (Yes, I did say after! And yes, this does happen ever now and then). Without the manifests it can cause issues reading files, but iPhone Backup Extractor can certain find data without the manifests by using the File menu. However if data does exist in the backup, we are experts at extracting, so please contact our help desk for more information.

January 13 th , 2012

hey, i am having some problems with understanding how to re-establish all my backed up data back onto my iphone, i was wondering if there is any further help or personal assistance i could receive?

reply by: Reincubate Support

January 13 th , 2012

Hi Haider, of course! Drop us a note on [email protected] and we’d be happy to set up a screens-share to guide you through it.

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