Reviews on apple products

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AppleASO

We are happy to help with any questions or problems you have regarding our services.

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Shopping Experience

We want shopping for our products to be as easy as enjoying them. Find out how you can shop online, experience the Apple Store app, and find an Apple Store or a reseller store near you.

Shop Apple.com

Enabling Cookies

A cookie is a small file created by a website to store information. Click here to learn more about cookies.

Apple recommends that you enable cookies in your browser to allow you to add items to your bag and complete the online checkout process. You can change your cookies preferences so that your browser doesn’t accept cookies or accepts them only from limited sources. Information regarding your personal information can be viewed at apple.com/legal/privacy. Apple cannot gain access to other information on your computer. If you’d like to place an order on apple.com without enabling cookies, please call 1‑800‑MY‑APPLE (1-800-692-7753).

Review the basic instructions (Opens in a new window) to enable cookies in Safari. If you use another browser, refer to the Help section of your browser for more information.

Saving Items and Bags for Later

You can build a bag with the items you’d like to purchase, and save it for later. Save as many bags as you like.

For many of our products, you can save an item while viewing the product details. Simply click the «Save» button with the folder icon.

You can also save an item after adding it to your bag, by clicking the «Add to Bag» button. In the «Items in Your Order» section of the «Bag» page, click the «Move to saved items» link.

To build a bag and save it for later, review the following steps.

First, build your bag:

While viewing an item online, add it to your bag by clicking the «Add to Bag» button.
You can also move items from your Saved Items list to your bag. Simply view your Saved Items list and click the «Add to Bag» button for the items you’re interested in purchasing.

To save your bag for later:

While on the Bag page, in the Bag Summary section, click the Save button with the plus sign.
Next, sign in with your Apple ID and password, and your bag will display on your Saved Bags list.

Your Saved Bag will be automatically associated with a unique Bag ID Number, beginning with «SC» (e.g., SC123456). You can also edit the name of your Saved Bag (e.g., «Mother’s Day»), change the quantity of an item, select an item for pick up, remove an item, calculate estimated taxes and shipping, view estimated ‘Ships’ and ‘Delivers’ information, and more.

To access your Saved Bags list, in the Account drop-down menu, click the Saved Bags link. From here, you can Email, Delete, and Purchase a Saved Bag.

Checking Out

Need help placing your order? Follow these steps to purchase items you’ve put in your bag.

Review your bag

Enter shipping and billing information

Select a payment method

Complete checkout

Signing Out

How do I sign out?

Simply quitting your browser application completely will log you out. Unlike many ecommerce websites, apple.com does not keep customers signed in once the browser is closed.

Experience the Apple Store app

Take the Apple shopping experience with you. The Apple Store app is the fastest way to purchase standard-configured Mac, iPad, iPod, and iPhone products and accessories from your mobile device. You can even replace your current iPhone with a newer version.

Stay connected with your favorite Apple Retail Store anytime, anywhere. Find directions to a nearby Apple Store, reserve a new iPhone for pick up, make a Genius Bar reservation, and more.

To shop on the Apple Store app, visit the App Store from your iPad, iPhone, or iPod touch. Search for Apple Store and download the application to your device. You can also download the Apple Store app from the iTunes Store.

Need to customize your Mac, personalize your iPod, or add iPhone to an existing account? Feel free to shop apple.com, visit an Apple Retail Store, or call 1‑800‑MY‑APPLE (1-800-692-7753).

Online Technical Support

Apple has designed the Apple Store app to be simple to use. However, there may be times when you need some help.

The iTunes Support site contains a wealth of information to help you with iTunes and Apps, including installation instructions, system requirements, troubleshooting tips, and customer discussion forums 24 hours a day, 7 days a week.

Find an Apple Retail or Reseller Store

Apple’s products are sold through authorized resellers and our own Apple Stores. Find an Apple Authorized Reseller or an Apple Retail Store near you.

Apple Retail Stores

Come experience the digital lifestyle on a Mac at an Apple Retail Store (Opens in a new window) location near you. You’ll find an inviting atmosphere and plenty of staff on hand to answer your questions.

Apple Resellers

Thousands of Apple Authorized Resellers (Opens in a new window) can help you discover the Mac that’s right for you.

More ways to shop: Find an Apple Store or other retailer near you. Or call 1‑800‑MY‑APPLE .

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

U.S. Sales and Refund Policy

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store, in an Apple Retail Store, or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window) .

Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

Products can be returned only in the country or region in which they were originally purchased.
The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days.
Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.
In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card.
Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.
For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds (Opens in a new window) page.

Return of AppleCare+ under an iPhone Upgrade Program

Should you return the AppleCare+ portion of your iPhone Upgrade Program, please note that you will lose your Upgrade Option as set forth under the terms of the iPhone Upgrade Program (Opens in a new window) .

iPhone, iPad and Watch Returns — Wireless Service Cancellation

Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information.

Apple Watch Returns

Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

Additional Apple Product Terms

The purchase and use of Apple products are subject to additional terms and conditions found at https://www.apple.com/legal/sla/ (Opens in a new window) and https://www.apple.com/legal/warranty/ (Opens in a new window) .

Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

In-Store Pickup and Return

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please click here (Opens in a new window) for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

U.S. Shipping Only

Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Apple products online from outside of the U.S., please click here for international store information.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Gift Cards

For Apple Store Gift Card Terms and Conditions, please click here (Opens in a new window) .

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Reviews on apple products