Save and sale iphone 11

Buy iPhone 11

Frequently Asked Questions

What is the iPhone Upgrade Program?

The iPhone Upgrade Program is the easiest way to get a new iPhone every year, as well as the security and protection of AppleCare+. You can purchase iPhone XS, iPhone XS Max, or iPhone XR with the iPhone Upgrade Program on apple.com, using the Apple Store app, or at an Apple Store.

I’m buying an iPhone as a gift. Can I activate the iPhone at a later date?

What does “SIM-free” mean?

“SIM-free” means your iPhone doesn’t ship with a carrier nano-SIM. The SIM-free iPhone sold on apple.com and at the Apple Store is unlocked. That means you can use a nano-SIM or eSIM from any carrier that provides service for iPhone. *

If Sprint is your carrier, you’ll need to get a new nano-SIM card in order to activate your iPhone XR.

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

What is eSIM?

eSIM technology allows you to add a cellular plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.*

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

When I buy an iPhone from Apple, will eSIM be activated?

Carrier-activated models of iPhone XR purchased from Apple come with a physical nano-SIM, which will be used to activate your wireless account. To activate the eSIM on your new iPhone, please contact your carrier once you receive it. *

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

When I buy an iPhone from apple.com, is it tied to a carrier or does it come “unlocked”?

Nearly all iPhone models sold on apple.com are “unlocked” — which means your iPhone isn’t tied to a single carrier. If you choose carrier financing from AT&T or Verizon, your iPhone will be tied to your carrier, which may also include limitations on the eSIM. *

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

Are there differences between an iPhone for AT&T, T-Mobile, Sprint, or Verizon?

Which capacity is right for me?

When I buy from apple.com, does my iPhone come ready to use?

If you completed the carrier activation steps for AT&T, Sprint, T-Mobile, or Verizon when you purchased your new iPhone online, it will arrive ready to use. Just turn it on and follow the onscreen instructions to set it up. If you chose to skip carrier activation at the time of purchase, you’ll need to contact your wireless carrier or visit an Apple Store to enable cellular services. You can also set up your iPhone without a nano-SIM using Wi-Fi. You will need an active nano-SIM to enable cellular services.

If you selected the SIM-free iPhone, you’ll need to insert your own nano-SIM card or obtain one from the supported carrier of your choice and activate it in order to use cellular services on your iPhone. If Sprint is your carrier, you’ll need to get a new nano-SIM card in order to activate your iPhone XR.

Which U.S. mobile phone carriers provide iPhone service?

Can I use an iPhone when traveling internationally?

All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. Availability of LTE data varies in some countries or regions and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.

Can I trade in my current smartphone?

How do I find my Apple Card number?

If I leave the iPhone Upgrade Program, can I trade in my associated iPhone for credit?

What purchase options are there for buying an iPhone?

Are more iPhone purchase options available at the Apple Store?

All iPhone purchase options available on apple.com are also available at the Apple Store, except for SIM-free iPhone purchases with Apple Card Monthly Installments. You’ll also find additional purchase options in the store, which will allow you to add a line or create a new line with your wireless carrier.*

* If Verizon is your wireless carrier, you can add a line or create a new line on apple.com.

Compare iPhone models.

A portion of the proceeds from every (PRODUCT)RED purchase goes to the Global Fund to fight AIDS. From now until December 31, those proceeds will go to the Global Fund’s COVID‑19 Response.

◊◊ Trade-in values will vary based on the condition, year, and configuration of your eligible trade-in device. Not all devices are eligible for credit. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Gift Card. Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. Sales tax may be assessed on full value of a new device purchase. In-store trade-in requires presentation of a valid photo ID (local law may require saving this information). Offer may not be available in all stores, and may vary between in-store and online trade-in. Some stores may have additional requirements. Apple or its trade-in partners reserve the right to refuse or limit quantity of any trade-in transaction for any reason. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply.

** Available space is less and varies due to many factors. A standard configuration uses approximately 12GB to 17GB of space, including iOS 15 with its latest features and Apple apps that can be deleted. Apple apps that can be deleted use about 4.5GB of space, and you can download them back from the App Store. Storage capacity subject to change based on software version, settings, and iPhone model.

iPhone 11 is splash, water and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

◊ AppleCare+ provides up to two incidents of accidental damage protection every 12 months. AppleCare+ with Theft and Loss adds up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee or deductible. Taxes may apply. Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. Disabling Find My iPhone will void all coverage of theft and loss. You are not required to purchase AppleCare+ with Theft and Loss to participate in the iPhone Upgrade Program.

The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc.

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Buy iPhone 11

Frequently Asked Questions

Does iPhone work with any SIM card or carrier worldwide?

The iPhone models currently sold on apple.com work with nano-SIM cards and eSIM voice and data plans from compatible carriers or providers. * And they work on many 4G LTE networks around the world. Contact service providers for details.

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

Do I need an iPhone-specific service plan?

Yes, you do. When you buy the iPhone from apple.com, it is sold unlocked. You can contact a carrier directly to learn about the tariffs available for iPhone.

Do I need to commit to a long-term contract for my iPhone?

Can I use the SIM card in my iPhone with my iPad?

What is eSIM?

eSIM technology allows you to add a voice and data plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app. *

* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.

Will all iPhone features work with my network?

Why does the price of an iPhone from apple.com differ from the price offered by a carrier?

Can I use my iPhone outside my home country or region?

If I buy an iPhone from apple.com, can I ship it to another country or region?

Compare iPhone models.

A portion of the proceeds from every (PRODUCT)RED purchase goes to the Global Fund to fight AIDS. From now until 31 December, those proceeds will go to the Global Fund’s COVID‑19 Response.

** Available space is less and varies due to many factors. A standard configuration uses approximately 12GB to 17GB of space, including iOS 15 with its latest features and Apple apps that can be deleted. Apple apps that can be deleted use about 4.5GB of space, and you can download them back from the App Store. Storage capacity subject to change based on software version, settings and iPhone model.

iPhone 11 is splash, water and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 metres up to 30 minutes). Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

Use these steps to transfer information to your new device, then remove your personal information from your old device.

Before you sell, give away, or trade in your device, you should first transfer information to your new device, then remove your personal information from your old device.

You shouldn’t manually delete your contacts, calendars, reminders, documents, photos, or any other iCloud information while you’re signed in to iCloud with your Apple ID. This would delete your content from the iCloud servers and any of your devices signed in to iCloud.

If you still have your iPhone, iPad, or iPod touch

Follow these steps to transfer information to your new device, then remove your personal information from your old device.

Transfer information to your new device

If you have a new iPhone, iPad, or iPod touch, you can use Quick Start to automatically transfer information from your old device to your new device if you’re using iOS 11 or later. Use iCloud, iTunes, or the Finder to transfer information to your new device if you’re using iOS 10 or earlier.

If your phone number will change with your new device, add additional trusted phone numbers to your account to ensure you don’t lose access. If you no longer have access to your old phone number, you can generate a two-factor authentication code on your old device if needed.

Remove your personal information from your old device

1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
2. Back up your device.
3. Sign out of iCloud and the iTunes & App Store.
   • If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
   • If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
7. Contact your carrier for help transferring service to a new owner. If you aren’t using a SIM card with your device, you can contact them to get help transferring service to the new owner.
8. Remove your old device from your list of trusted devices.

When you erase your iPhone, iPad, or iPod touch, Find My [device] and Activation Lock are turned off.

If you no longer have your iPhone, iPad, or iPod touch

If the steps above weren’t completed and you no longer have your device, use these steps:

1. Ask the new owner to erase all content and settings using the above steps.
2. If you’re using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can’t follow either of the above steps, change your Apple ID password. This won’t remove personal information that’s stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. If you’re using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.

If you’re trading in an Android device to Apple

Before you send in an Android device to Apple as a trade-in, be sure to do the following:

• Back up your data.
• Erase the device.
• Remove any SIM cards, memory cards, cases, and screen protectors.

Contact your device’s manufacturer if you need help.

Learn more

• Make a backup of your iPhone, iPad, or iPod touch or restore from a backup.
• Remove all of your cards from Apple Pay.
• Get help if your iPhone, iPad, or iPod touch is lost or stolen.
• Learn about Activation Lock.
• No matter the model or condition, we can turn your device into something good for you and good for the planet. Learn how to trade in or recycle your iPhone, iPad, or iPod touch with Apple Trade In.

When you tap Erase All Content and Settings, it completely erases your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services. Your content won’t be deleted from iCloud when you erase your device.

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