Scratch on iphone glass

iPhone 12 Screen Scratches? Here’s What To Do!

Are you bothered as to why your iPhone 12 has visible screen scratches?

With Apple’s release of the iPhone 12 last October, everyone has been giddy to get their hands on them. However, will you still feel excited if you see scratches on them after just a few days of use? This is what happened to several users, even after they have been really careful with handling it.

Apple has been boasting iPhone 12’s ceramic shield, which they said to be the toughest glass on a smartphone ever. Although they usually claim this each time a new iPhone comes out, the ceramic shield is different from the previous ones as it is a combination of ceramic and glass, which is harder than most metals.

But even with the ceramic shield, your iPhone 12 is still prone to scratches, and that has already been tested and proven. So we have written this guide to help you deal with this situation and provide detailed steps to remove the visible screen scratches.

So let’s get started!

1. Put A Screen Protector Or Tempered Glass.

If you want to keep your iPhone 12 screen without any scratches, it would be wise to put a screen protector or tempered glass on it. This is also a proven way to prevent it from suffering any major damages, which no one ever wants to experience.

Putting a screen protector or tempered glass will provide an extra layer of protection on your screen. This will also save you money for screen replacements if you accidentally dropped your phone since a screen protector or tempered glass will only cost you around $5 to $20.

You can easily search for screen protectors or tempered glasses on Amazon. However, if you do not know which brand to trust, you can also opt for the screen protectors or tempered glasses you can find in any Apple stores.

2. Keep It Away From Metallic Or Sharp-Edged Objects.

Another important thing to note to keep your iPhone 12’s screen long-lasting is to keep it away from any metallic or sharp-edged objects. Even though Apple uses a ceramic shield, this does not keep your screen from being scratchless, just like iPhone 11 and the previous models.

This is especially true if you always put your iPhone inside your bag where you also put your house keys, or if you like putting your iPhone inside your jeans’ pockets where you also put your coins. Doing this is a big no-no, as metallic objects such as coins, or sharp-edged objects such as house keys, can scratch your iPhone.

What you can do is to put your iPhone in a separate pocket or place it in your bag that doesn’t have anything else inside it. Or better yet, invest in a phone pouch to keep your iPhone secured and safe to prevent yourself from having any regrets. Remember, prevention is better than cure!

3. Get Apple Care For Insurance.

If you do not want to put a screen protector or tempered glass, or cannot avoid putting your iPhone together with metallic or sharp-edged objects, an additional method to prevent future headaches is to get an extended AppleCare+ warranty.

AppleCare+ guarantees an extended scope of coverage, including 2 incidents of accidental damage protection every 12months, battery service coverage and 24/7 priority access to technical support. Now that’s better than the one-year hardware repair coverage and 90 days of complimentary technical support that your iPhone usually has.

Once you have insured your iPhone, you will be more at ease knowing that issues such as screen damage and any other accidental damage will already be covered. But if you’re looking for a way to remove the visible screen scratches, head on to our next method.

4. Use An Everyday Toothpaste.

Unfortunately, if you are too late and the scratches are already visible on your iPhone 12 screen, a popular way to remove them is by using your everyday toothpaste. Yes, you heard it right!

Toothpaste has an abrasive component that gently removes a thin layer of plastic from the lens, which helps level out the surface and removes scratches. However, be certain that you are using a paste-based toothpaste and not the gel-based type. If you also have whitening toothpaste, this is even better as it is slightly more abrasive than your regular toothpaste.

1. Start by preparing a soft cloth or cotton bud, together with the toothpaste.
2. Next, put a small amount of the toothpaste on the tip of the soft cloth or cotton bud.
3. After that, gently rub your screen in a circular motion until the scratch fades.
4. Lastly, wipe your screen with a slightly wet cloth to remove the excess toothpaste.

Moreover, instead of using toothpaste, you can also use a car scratch removal cream and follow the same steps above. Once you have removed the scratches, you can proceed with putting a screen protector or tempered glass to prevent the same thing from happening.

5. Check Out Dr. Fone.

Are you stressing over your other iPhone issues such as the display turning into a yellow screen or the screen not responding to touch? Worry no more as Dr. Fone is here for you!

Wondershare’s Dr. Fone has a ‘System Repair’ tool which fixes iOS, iPadOS and even Android system problems. On top of that, you can also enjoy its other tools for transferring data between your phone and PC, or even to your new phone! So no more lost data for you.

Did you also know that Dr. Fone has been in the market for over 17 years? Moreover, it is being used by over 50,000,000 users around the world, so it has already gained many users’ trust.

So what are you waiting for?

6. Go To The Nearest Apple Store.

If you are still skeptical about the previous methods that we provided, you can always go to your nearest Apple Store and have your iPhone checked by Apple-certified technicians. But remember to check your iPhone’s warranty options before you go.

Furthermore, always ensure that you have a backup of all your iPhone data to prevent any data loss if you have been eligible for an iPhone replacement. Note that it’s better to be safe than sorry!

This concludes our article, but we hope that we’ve been able to take away your problem. For any questions or feedback, you can comment it down below.

If this guide helped you, please share it. 🙂

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Question: Q: iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”. ). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”. we cant use the screen without a protection: worst screen ever. 👎

[Re-Titled by Moderator]

Posted on Sep 25, 2019 8:01 PM

I have the same issue as well. The screen feels like it can get scratches or smears when not even in contact with sharp or rough surfaces. Never had this issue with previous generation iPhones. Not impressed.

Posted on Sep 28, 2019 11:54 AM

Helpful answers

I have a legit crack/scratch in my screen that showed up out of nowhere. No drop, no incident. but I can feel it with my nail, but its not a crack in the sense that it’s emanated out or any spider webs. Just a small line-chunk out of the front facing glass, along with a separate small chunk missing a few millimeters away. Truly almost seems like a defect in the manufacturing to have appeared after 24 hours of use without incident.

Sep 28, 2019 2:58 PM

Mine’s more like a finger smear, but doesn’t go away. It’s more disturbing than a scratch.

There are several posts I found related to this too. I contacted support which suggested a physical check of the device. But not sure what the solution would be.

I have used the iPhone since the first generation. I never install any screen protector, and I never had any serious scratch whatsoever. This is the first time I experience something like this.

Sep 28, 2019 7:08 AM

Basic scratch resistance is fundamental to a touch screen display. I have never put any screen protector on my iPhones, the same way I never did with the windscreen on my car. Because they never needed it. This early behaviour in these iPhones 11 is a bit alarming. This discussion thread here is to discover whether and if this is a common problem (isolated, or not) and what is the solution. Hiding the flaw with screen protector is not a solution, but a choice one can make after the fact.

Sep 30, 2019 4:02 AM

Pretty much the exact same thing. They feel less like scratches and more like some sort of permanent smudge. This was from 5 days of use in a pocket.

Sep 28, 2019 4:45 PM

The same happened to my iPhone Pro. I just got it yesterday and kept it in a pocket with nothing else. Less than a day later and there’s already a scratch. I didn’t have this problem with the iPhone X.

Sep 28, 2019 3:36 PM

This is somewhat consistent with what I experience. There’s no Apple store around me at the moment, so I’ll have to wait till I travel to a place that has to have them checked out, but I do have an open case with Apple support. I tried cleaning the said scratch with a little bit of toothpaste, no dice.

Looks like this is a real issue affecting the iPhone 11 Pro? Anyone having the 11 with this issue?

Sep 28, 2019 6:46 PM

Not to diminish what any of you are experiencing but every year the same things seem to be echoed. There will be people that say their phone shows scratches/nicks inexplicably and that there must be a defect because previous models did it do it. And that may be true for them but there is always at least one thread posted echoing the same complaint. Only thing that can be suggested besides the obvious (even though not loved by those that hate doing it. that’s using a screen protector of some sort and/or a case) would be to report it to Apple and determine if it’s really a defect or just bad luck. For those that are near an Apple store and feel like it’s a defect should go there and let them see the device and observe how the screen looks and then while there replicate the issue. If the screen is truly faulty it should be easy to make a new scratch/smudge/scrap appear if the only thing that caused it before was putting it into an empty pocket for example. Makes it difficult for them to not be willing to replace the device if you can show the issue happens. Probably not what anyone wants to hear but being able to show evidence absolutely helps more than showing damage after the fact and wanting them to believe the damage happened out of nowhere. Not saying any of you are lying but imagine how many people do or would claim scratches they know they created by being careless occurred out of nowhere.

I would be frustrated if it happened to me no doubt but I’ve been very fortunate. Never had a scratched screen or cracks on any iPhone. Yes I’ve dropped them countless times, tossed them with abandon, etc but I’ve also always used a screen protector (always cheap ones) and a case. usually an Otterbox Strada but I do so because I know that I always plan to sell my device and by taking these measures my iPhones have always looked like new making get top dollar (far more than any of these trade in offers ever give). Usually the first week or two has me using a cheap case to hold me over while I wait for the Strada or this time the Nomad folio to arrive while keeping a trimmed down version of the plastic that comes on the iPhone in place until my cheap $5.99 3 pack arrives from Amazon in place to keep the screen pretty safe. I say all of this to say that I have been pretty lucky to not have an issue on any of my iPhones or the others in my home (iPhone 11 product red and 2 iPhone 11 pro gold). although I did have a mini scare when I dropped a thick heavy palette corner down directly on my iPhone 11 pro Max gouging the plastic and making me terrified that I had taken a chunk out of the screen. Thankfully no damage to the screen. No scratch or anything. That was pure luck because it absolutely should have had some significant damage if not a full fledge shatter. Definitely made me think long and hard about adding AppleCare+ immediately 😂

Hope you all are able to get some assistance with the scratches but if not. consider a screen protector at minimum. The cheap ones I use don’t alter the feel of the screen at all. Again, I get these not so much for concerns about cracks but to ensure the screen doesn’t get surface scratches solely for preservation of resell value.

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iPhone 12 and iPhone 12 Pro Owners Complaining about Ceramic Shield Glass Getting Scratched Easily

Apple talked at length about the toughness of Ceramic Sheild on the iPhone 12 during the launch. Apple touts the Ceramic Sheild less likely to break when dropped, and drop test confirmed the same. However, some users claim that iPhone 12 and iPhone 12 Pro screen are getting scratched with only a few days of usage.

Apple boasts that the ceramic shield on iPhone 12 comprises nano-ceramic crystals and offers “high flaw resistance and provides a mechanism to deflect and arrest cracks.” If we go by this statement, the iPhone 12 glass should offer increased resistance to scratches. However, things seem to be quite the opposite in real-life situations.

Ni 5 minutos. La pantalla menos resistente que he visto en tiempo… No se ni como ha pasado 🤬🤬🤬🤬 pic.twitter.com/8bCxRM2Mx0

— Carlos Santa Engracia (@csantaengracia) October 23, 2020

In the above Tweet, an iPhone 12 owner describes how the screen was scratched within 5 minutes of unboxing. The person also claims that he doesn’t know what happened. We would have dismissed it as a one-off case; however, other iPhone 12 users seem to have similar complaints.

I just stacked the phones together in the first 5 minutes.. pic.twitter.com/DgLcBGnsAU

James Rivera from Pocketnow has a similar story to tell. His iPhone 12 had scratches after stacking it with other phones.

Just got the biggest scratch on my new iPhone 12 Pro ✨ @apple wtf is going on. Literally put my phone on the table and now the biggest scratch on my screen. #iPhone12Pro And I just saw I’m not the only one? pic.twitter.com/yktSwrfnSD

Yet another user complained of scratches on iPhone 12 Pro right after unboxing. Almost all the complaints have a common theme i.e. the iPhone 12/iPhone 12 Pro got scratched easily within days or even hours after unboxing. That’s not all one of the users also observed a scratch on the bezel.

Received my @Apple iPhone 12 Pro today from @EE and I am deeply dissatisfied receiving a brand new phone that had a deep scratch! Brand new expensive phone, expected better especially anticipating release day arrival. #iPhone12Pro #Apple pic.twitter.com/hJb121udUi

Our Take

The above video clearly shows scratches on the iPhone 11 Pro, followed by a series of images highlighting the same. This makes us wonder whether Apple traded scratch resistance for glass strength. It is even more confusing that iPhone 12 performed better in the drop test. A YouTuber did a scratch test on iPhone 12 and surprisingly the scratch resistance had increased by leaps and bounds. Apple is yet to comment on the issue.

Did you observe any scratches on your new iPhone 12/iPhone 12 Pro? Share your thoughts in the comments below.

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