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Ways to securely access Yahoo Mail

By default, we block access to Yahoo Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

Password errors and access issues

If you try to use Yahoo Mail in a third-party email client using less secure sign-in technology, you might get a «Server password has changed» or an «Authentication failed» error message. This is because those email apps use outdated security protocols and we’ve disabled access to them by default now.

Use a secure option to access Yahoo Mail

Don’t worry! You have options to keep using your Yahoo Mail securely and without interruption:

• Use the Yahoo Mail website: mail.yahoo.com.
• Install the Yahoo Mail app on your Android or iOS devices.
• Use an app password.
• Keep your current application, but follow the steps below to ensure it’s syncing with our secure sign-in method. Please note, not all third-party email apps are supported.

Continue using third-party mail apps securely

Use an app password

If you use Yahoo two-step verification, Account Key or an older email app, you may need to use an app specific password to access Yahoo Mail. Just remember, app passwords are only valid for the app they are created for and remain valid until you sign out or remove access to the app. At that time, a new app password will need to be created.

More information on specific third-party platforms

If you prefer to continue accessing your Yahoo email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method.

Access mail via Apple iOS

Remove your Yahoo account and re-add it to the Apple email app on your mobile device. When you re-add the account, look for the Yahoo provider logo to trigger the secure sign-in method.

Access mail via Apple Mail on Mac OS

Remove your Yahoo account and re-add it to Apple Mail on Mac. When you re-add the account, look for the Yahoo provider logo to trigger the secure sign-in method.

Access mail via Gmail App on mobile

Remove your Yahoo account and re-add it to Gmail to trigger the secure sign-in method.

1. In the top right corner, tap the Profile icon.
2. Tap Manage Accounts to remove it.
3. Tap Add another account to re-add it.
4. Tap Yahoo to set it up again.

Access mail via Outlook.com

1. Go to Settings in the upper right | select Account Settings.
2. At the bottom of the pane, select View all Outlook Settings.
3. Select Mail | Sync Mail.

Access mail via Outlook Desktop

As of May 2020, Outlook Desktop does not yet support the Oauth2 secure sign-in method for Yahoo accounts. Yahoo members should generate and use a third-party app password to sign-in securely.

Access mail via Outlook for Mac

As of May 2020, Outlook for Mac does not yet support the Oauth2 secure sign-in method for Yahoo accounts. Yahoo members should generate and use a third-party app password to sign-in securely.

Access mail via Samsung Mail

Remove your Yahoo account and re-add it to the Samsung email app on your mobile device. When you re-add the account, look for the Yahoo logo to activate the secure sign-in method.

1. Open Android Settings.
2. Tap Accounts and backup | Accounts.
3. Remove existing email account then re-add.
4. Tap Add account | Email.
5. Tap the Yahoo logo to activate the secure sign-in method.

Access mail via Thunderbird

Remove your Yahoo account and set it up again in the Thunderbird email client.

1. Go to Tools | Account Settings.
2. Select your account in the list.
3. Go to Account Actions at the bottom left.
4. Click Remove Accounts.
5. Click Add Accounts and type in the email address and password.
   — Thunderbird will then automatically activate the secure sign-in method for your account.

Access mail via Windows Mail

Remove your Yahoo account and re-add it to Windows Mail to activate the secure sign-in method.

1. From the navigation pane, click Settings.
2. Click Manage Accounts | select Add Account.
3. In «Choose an account,» tap the Yahoo logo to activate the secure sign-in method.

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Help for Yahoo Mail

Select the product you need help with and find a solution

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Fix problems signing into your Yahoo account

If you’re having trouble signing into your Yahoo account, don’t give up just yet! Know how to identify and correct common sign-in issues like problems with your password and ID, account locks, looping logins, and other account access errors.

Tips to create a strong password

Creating a strong password is the easiest and most critical way to make sure your account stays secure. Learn how to protect yourself online by using our password tips.

Reset or change your Yahoo password

Your Yahoo password gives you access to every Yahoo service you use. Learn how to reset your password if you forget it, and how to change your password. It’s a good idea to update your password regularly and to make sure it’s unique from other passwords you use.

Why am I asked to verify my account after signing in?

If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. Learn what can cause these prompts and what to expect.

Fix mobile sign in problems

Mobile apps and browsers let you use your favorite Yahoo services while on the go, but only if you’re signed in. Find out how to fix problems logging in on your phone or tablet.

Sign in or out of Yahoo

Sign in to your Yahoo, Rocketmail, or Ymail account from anywhere you access your favorite Yahoo services. Find out how to get in to and out of your account.

Fix problems with Yahoo Mail in iOS Mail

Most issues are caused by invalid settings or if something’s wrong with the Yahoo Mail account. Find out how to identify the issue and how to fix it.

Message ‘Mobile Locked’ received when you log into Yahoo

This message displays on the mobile sign-in page whenever someone has made multiple failed attempts to sign in to your Yahoo ID using a mobile device. Learn how to bypass the error and sign in.

Update your Yahoo Mail password on Android Mail

When your Yahoo password is changed you need to update the old password saved on your phone mail app. Learn how to update your password stored in the native mail app for your Android phone.

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How to send an email on Yahoo from your computer or mobile device using the free Yahoo Mail service

If you’ve signed up for a Yahoo account, you have free access to Yahoo Mail, their email service.

With Yahoo Mail, you can send an email with just a few clicks, using either Yahoo in a web browser or the Yahoo mobile app for your phone or tablet. You can use whichever is more convenient, and your inbox will stay in sync between the two at all times.

Here’s how to send an email on Yahoo Mail from your Mac, PC, iPhone, or Android device.

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How to send an email on Yahoo in a web browser

1. Open Yahoo Mail in a browser and sign into your account.

2. Click «Compose,» which you can find over the folder pane on the left side of the web page.

3. Enter the recipient’s email address. If you’re sending the email to more than one person, press the Tab key on your keyboard after each recipient.

4. Complete the subject line, message body, and add any attachments you want.

5. Click «Send» at the bottom of the window.

How to send an email on the Yahoo Mail mobile app

1. Start the Yahoo Mail app and sign into your account. If you haven’t yet installed it, you can get Yahoo Mail for Android or Yahoo Mail for iOS.

2. Tap the Compose button at the top-right of the screen. Its icon looks like a pencil.

3. Enter the recipient’s email address. If you’re sending the email to more than one person, press the Enter key on your on-screen keyboard after each recipient.

4. Complete the subject line, message body, and add any attachments, and then tap «Send» at the top-right of the window.

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Delete or send emails stuck in the outbox in the Yahoo Mail app

The Outbox is a temporary folder that holds your outgoing emails if there are any issues sending the message until they can be sent. Delete the email or try to fix the issue causing the email not to be send.

Delete an email in the Outbox

Go to the Outbox any time there’s a pending email in it. Any other time, the Outbox is hidden.

1. Tap Inbox.
2. Tap Outbox.
3. Tap on the email to open it.
4. Tap the Delete icon.

Fix the root cause of the sending issue

Yahoo Mail can’t connect to the internet

This happens if you have a weak or no internet connection, or your device settings are blocking Yahoo Mail from accessing the internet.

• Test your web browser to see if you have internet access.
• If you do, check your device’s help site for info on unblocking an app’s internet access.

Something is wrong with the app’s settings or install files

If something has corrupted the app, uninstall it and reinstall it to fix the issue.

There’s something wrong on our end

If you’re still unable to send after confirming the app has internet access and its been uninstalled and reinstalled, then there may be an issue on our end. Submit a log file for further investigation.

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Emails are not received in Yahoo Mail

Not getting the emails you expect is frustrating, especially when you are waiting for an important email. Use the steps below to quickly identify the reason behind this and if there’s an issue with your account or the sender’s account that’s preventing the messages from arriving.

Check your account settings

These settings can prevent email from getting to your Inbox:

Check if your account has any errors

Sign in to your Yahoo Mail account on a computer and send yourself an email.

• If you don’t get an error — Your account is working as expected.
• If you don’t receive the email — Check some info on failed delivery messages.
• If you get an error message — The instructions to fix the error should be included with the message.

Have the sender check their account

If you didn’t find anything wrong with your account, then the issue is on the sender’s side.

• Make sure they entered your full email address correctly.
• Suggest they contact their email provider for further assistance.

Not receiving password recovery emails?

If you’re trying to regain access to a social media account using your Yahoo account, but aren’t receiving the recovery email, you may be using a recycled Yahoo email address. Your old Yahoo account may have been closed due to inactivity, and later that same username became available again for you or any new user to claim as their own. To prevent identity theft, Yahoo may not allow recovery emails to be sent to recycled email addresses. Reach out to the third-party company for more help.

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