Shipping to store apple

Dispatch & Delivery

In response to COVID-19, our delivery partners are offering contactless delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required. And, as always, delivery will be fast and free.

To manage your order, go to apple.com/orderstatus. If your order has already been shipped, may also have the flexibility of using carrier in-flight options to select a delivery time window and change the destination after your order has shipped, to suit you. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free, contactless pickup.

Delivery options

Next-day delivery

Free next-day delivery is available on in-stock orders in the following cities, Ajman, Dubai, Fujairah, Khorfakkan, Ras Al Khaimah, Ruwais, Umm Al Quwain. You can see in your bag if your item is in stock.

• Order before 1pm GMT, Monday to Thursday
  Delivers next business day
• Order before 11am on Sunday
  Delivers next business day
• Order on Friday or Saturday
  Will ship next business day
• Other cities
  In-stock orders being delivered to Abu Dhabi, Al Aqaa, Al Ain, Qidfa or Sharjah will be delivered in two business days.
• Order before 1pm GMT, Monday to Thursday
  Delivers in two business days
• Order before 11am on Sunday
  Delivers in two business days
• Order on Friday or Saturday
  Will ship next business days

How will my order be delivered?

Orders are delivered by carrier during business hours and a signature will be required.

You can track your order via the Self Service Website

Text Notifications

In addition to email notifications, you can request text message updates in Checkout.

What to Expect

Once your order ships we’ll send you a text message. The text message will include your order number and a link to the tracking information. We can even send you texts the day before delivery, on the day of delivery, or after your item has been “delivered”, depending upon your shipping method, country and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 6:00 am and 10:00 pm in your time zone.

How to change my text message preferences

You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.

When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

Note: Orders containing an Apple Store Gift Card will automatically dispatch as each item on the order becomes available.

You can track your order via the Self Service Website

How can I track my order?

Visit our Self Service website for the latest status of your delivery.

My order has shipped but I have not received it yet.

The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.

Check the Self Service website for the latest status of your delivery.

I have checked the tracking but my delivery is not moving.

Depending on where your product is shipping from, it is possible that the tracking will display infrequent updates although it is on schedule. If your order, however, has passed the scheduled delivery date as advised in your shipment notification, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

I need to change my shipping address.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.

If your order is already in transit, please contact the carrier indicated on the Self Service website directly.

I will not be at home at the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you have already received your order and find that it is damaged, please call Apple Store Customer Service.

Prices are inclusive of VAT (5%) but exclusive of delivery charges unless otherwise indicated. The order form shows you the VAT payable on the products you select.

Important: Installment financing is provided directly by participating banks only. 0% rate subject to bank availability. After you make your purchase on the Apple Online Store contact your bank to see what options may be available to you. Bank Terms and Conditions apply.

More ways to shop: Find an Apple Store or other retailer near you. Or call 8000 444 0396 .

Copyright © 2021 Apple Inc. All rights reserved.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Apple Store for Education

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the «Apple Store» in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. By placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use.

Eligibility

Individuals eligible to purchase from the Apple Store for Education include teachers, staff, students and parents as follows:

• Employees of any education institution — Any employee of a public or private education institution in UAE is eligible.
• Tertiary education students — Students attending or accepted into a tertiary education institution in UAE are eligible to purchase.
• Parents of tertiary education students — Parents purchasing on behalf of their child who is a student currently attending or accepted into a public or private tertiary education institution in UAE, are eligible to purchase.

Purchases from the Apple Store for Education are not for institutional purchase or resale.

Purchase Quantity

Those eligible to purchase from the Apple Store for Education will be allowed to purchase the following quantities of products per year. Not all products have special Education Pricing.

• Desktop: One (1) may be purchased per year
• Mac mini: One (1) may be purchased per year
• Notebook: One (1) may be purchased per year
• iPad: Two (2) may be purchased per year
• Accessories: Two (2) accessories with Education Pricing may be purchased per year

The above purchases can be made either online or in an Apple Retail Store. Total product quantities remain the same regardless of where your purchase is made.

Returns

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

To return an undamaged product purchased at the Apple Store, please contact us at 8000 444 0396 between 10:00 and 19:00 Sunday to Thursday within 14 days from the date you receive the product. Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. Please note the following:

• Products can be returned only in the country in which they were originally purchased.
• The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
• Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.
• Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.

For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refunds page.

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.

Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple branded product. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/ae/shop/legal/warranty/ and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

UAE Sales Only

The Apple Store accepts orders from billing addresses within the UAE. Apple will not ship products purchased at the Apple Store to an address outside of the UAE. Please click here to find an Apple Store outside of the UAE. Apple products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. If you do plan to export an Apple product to another country, you must obtain any legally-required export licenses (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Audit Rights

Apple routinely audits the purchases of customers at the Apple Store for Education to ensure that all purchase conditions have been observed. Should we discover that you have not observed all of the conditions applicable to your purchase, you authorize Apple:

If you placed your order by credit card, to charge to your credit card the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, in effect on the date that you placed your order; and If you paid by a means other than credit card, to (a) invoice you for the difference between the amount that you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, payable in fifteen days from the date of the invoice, and (b), should you fail to pay the invoice when due, institute legal action against you in a court of competent jurisdiction, with the prevailing party entitled to attorneys’ fees. Should Apple not offer to the general public the specific products that you purchased at the Apple Store for Education, your credit card will be charged or you will be invoiced the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the closest equivalent goods at the Apple Store, in effect on the date that you placed your order.

Contacting Apple

The Apple Store is operated by Apple M E FZCO Dubai Branch, which is incorporated in the Emirate of Dubai, United Arab Emirates, with commercial license number 695998 and its registered office at located at Office 302, Level 3, Building 4, Emaar Square, PO Box 116977, Downtown Dubai, Dubai, United Arab Emirates. You may contact the Apple Store toll free at 8000 444 0396.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/ae-edu/shop/help/payments.

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