Shopping ask by apple

Request a refund for apps or content that you bought from Apple

Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. Tap or click «I’d like to.»
4. Choose «Request a refund.»
   
5. Choose the reason why you want a refund, then choose Next.
6. Choose the item or items that you bought, then choose Submit.

If you can’t request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you already requested a refund

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Store availability and features might vary by country or region. Learn what’s available in your country or region.

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Approve what kids buy with Ask to Buy

With Ask to Buy, you can give kids the freedom to make their own choices while still controlling their spending.

How Ask to Buy works

With Ask to Buy, when kids want to buy or download a new item, they send a request to the family organizer. The family organizer can use their own device to approve or decline the request. For example, if a child wants to buy an app, the family approver can see the app and decide whether to allow it.

If the family organizer approves the request and completes the purchase, the item automatically downloads to the child’s device. If the family organizer declines the request, no purchase or download will take place. If a child redownloads a purchase, downloads a shared purchase, installs an update, or uses a redemption code, the family organizer won’t receive a request.

Who can use Ask to Buy

Familes can use Ask to Buy after they set up Family Sharing. The family organizer can turn on Ask to Buy for any family member who isn’t an adult. It’s on by default for any children under 13. You’ll be asked to set up Ask to Buy when you invite anyone under 18 to your family group. 1

If a family member turns 18 and the family organizer turns off Ask to Buy, the family organizer can’t turn it on again.

How to turn on or turn off Ask to Buy

If you’re the family organizer, use your own device to turn on or turn off Ask to Buy.

On your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name.
3. Tap Family Sharing.
4. Tap Ask to Buy.
   
5. Tap your family member’s name.
6. Use the toggle to turn on or turn off Ask to Buy.

On your Mac

1. Choose Apple menu  > System Preferences, then click Family Sharing.
2. Click Family in the sidebar.
3. Click Details next to the child’s name on the right.
4. Select Ask to Buy.

On your Mac with macOS Mojave or earlier

1. Choose Apple menu  > System Preferences.
2. Then click iCloud.
3. Click Manage Family and select your family member’s name.
4. Select Ask to Buy.

How to approve or decline a request

If you’re the family organizer, use your iPhone, iPad, iPod touch, Apple Watch, or Mac to approve or decline a request.

1. Open the notification to see the item that your family member wants to get. Can’t find your Ask to Buy notifications?
2. Approve or decline the purchase.
   
3. If you approve, sign in with your Apple ID and password to make the purchase.

What happens next

After the item is purchased, it’s added to your child’s account. 2 If you turned on purchase sharing, the item is also shared with the rest of the family group.

If you decline a request, your child receives a notification that you declined the request. If you dismiss the request or don’t make the purchase, the child will need to make the request again. Requests that you decline or dismiss are deleted after 24 hours.

Where to find your Ask to Buy requests

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, Apple Watch, or Mac.

How to choose another approver

The family organizer can give another parent or guardian in the group over the age of 18 permission to manage Ask to Buy requests. Only one adult needs to manage each purchase, and after it’s done, the purchase is final.

On your iPhone, iPad, or iPod touch

1. Go to Settings.
2. Tap your name.
3. Tap Family Sharing, then tap your family member’s name.
4. Tap Role.
   
5. Tap Parent/Guardian.

On your Mac

1. Choose Apple menu  > System Preferences, then click Family Sharing.
2. Click Family in the sidebar.
3. Click Details next to the family member’s name, then select Parent/Guardian.

On your Mac with macOS Mojave or earlier

1. Choose Apple menu  > System Preferences.
2. Click iCloud, then select your family member.
3. Select Parent/Guardian.

How children or teens can make a request with Ask to Buy

1. To buy or download an item, tap the price or Get button. Or if you’re using an Apple Watch, double-click the side button, then enter your passcode.
2. If asked, enter your Apple ID and password.
3. Tap Ask. If your parent or guardian is nearby, you can tap «approve it in person» and they can approve the purchase directly from your device.
   
4. After your parent or guardian buys the item, it downloads to your device automatically. 2

Ask to Buy doesn’t apply to apps or content from school

If a child’s account was created using Apple ID for Students, the child can use Ask to Buy for personal purchases outside of the educational institution. It won’t apply to any apps or other content distributed by the school.

1. Age varies by country or region.

2. In South Korea, a child might be asked to verify their age after an Ask to Buy request is approved. Learn about age verification in South Korea.

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If Ask to Buy isn’t working

Learn what to do if you don’t see your Ask to Buy notifications, or if your child sees «Unable to Ask Permission» after asking your family group organizer to make a purchase.

If your Ask to Buy requests are missing

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, or Mac. If you still don’t see your Ask to Buy requests, check which Apple ID you’re signed in with, check your Family Sharing settings, and make sure that you’re on a supported device.

Open Notification Center on your iPhone, iPad, or iPod touch

• From the Lock screen, swipe up from the middle of the screen.
• From any other screen, swipe down from the center of the top of your screen.

Open Notification Center on your Mac

• In macOS Big Sur, click the date in the upper right corner of your screen. Notifications show up at the top of Notification Center.
• In macOS Catalina or earlier, click Notification Center icon in the upper right corner of your screen or swipe left with two fingers from the right edge of your trackpad. Then click Notifications at the top of Notification Center.

If your child sees an «Unable to Ask Permission» message

After Ask to Buy is turned on, and your child asks the organizer of your family group to approve a purchase in the iTunes & App Store, your child might see «Unable to Ask Permission. You can’t ask permission, because you have signed in with iCloud and iTunes accounts that are not associated with each other.»

When you see this message, check which Apple ID you’re signed in with, check your Family Sharing settings, and make sure that you’re on a supported device.

Check the Apple ID that you’re using for purchases

Make sure that you’re signed in to the iTunes & App Store using the same Apple ID that you selected for sharing content with your family. Learn how to use your own Apple ID for Family Sharing.

On your iPhone, iPad, or iPod touch

1. Go to Settings > [your name] > Family Sharing and tap your name.
2. Make a note of the Apple ID that you’re using.
3. Go back to Settings.
4. Tap [your name] > iTunes & App Store.
5. Make sure that you’re using the same Apple ID.

On your Mac

1. Choose Apple menu  > System Preferences.
2. Click Family Sharing, then click Details next to your name.
3. Make a note of the Apple ID that you’re using for family purchases.
4. Open App Store. Click [your name] > View Information.
5. Make sure that you’re using the same Apple ID.

On your Apple TV

1. From the Home Screen, go to Settings > Users and Accounts > iCloud.
2. Choose your name. Make a note of the Apple ID.
3. Click the menu button on the Apple TV remote to return to the Users and Accounts screen.
4. Choose [your name]’s Account.
5. Make sure that you’re using the same Apple ID.

Review your Family Sharing settings

If you’re the family organizer, you can go to your Settings or System Preferences to see if your family members’ accounts have Ask to Buy turned on.

On your iPhone, iPad, or iPod touch

1. Go to Settings.
2. Tap [your name] > Family Sharing.
3. If you’re the family organizer, make sure Purchase Sharing is turned on. Then you can tap a family member’s name to see if Ask to Buy is turned on for their account.

On your Mac

1. Choose Apple menu  > System Preferences.
2. Click Family Sharing.
3. If you’re the family organizer, click Purchase Sharing and make sure Share My Purchases is turned on. Then click Family Sharing to see if Ask to Buy is turned on for your family members’ accounts.

Make sure that you’re using a supported device

You need iOS 8 or later on your iPhone, iPad, or iPod touch, and OS X Yosemite or later on your Mac to set up or join a Family Sharing group. When you try to make a purchase on an unsupported device, you’ll still be asked to request permission. However, you won’t get a notification when the family organizer approves or declines the request. If the family organizer makes the purchase and your content doesn’t download automatically, you can tap the price again to download the item.

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Require a password for App Store and iTunes purchases

You can require a password for every purchase or require a password every 15 minutes.

You can choose how often you want to enter your password when you buy items (including in-app purchases) from the App Store and iTunes Store:

• Always Require—Every time you make a purchase, you’ll be asked to enter your password, even if you’re signed in with your Apple ID.
• Require After 15 Minutes—If you entered your password within the last 15 minutes, you won’t be asked to enter your password again.

If you don’t want to enter a password when you download free items, follow the steps below and turn off password protection for free items.

Require a password on your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases.
4. Tap Password Settings, then choose the setting that you want.

If you don’t see Password Settings, you have turned on Face ID or Touch ID for App Store and iTunes Purchases. To change this, go back to Settings, tap «Face ID & Passcode» or «Touch ID & Passcode», then turn off Face ID or Touch ID next to iTunes & App Store.

Require a password on your Mac

1. On your Mac, choose the Apple menu () at the top of your screen, then choose System Preferences.
2. Click Apple ID.
3. Click Media & Purchases.
4. Select the settings that you want for free downloads and purchases. If you have Touch ID turned on for purchases, you won’t see this menu.

If you’re using an older version of macOS, open iTunes, choose iTunes > Preferences, then click the Store tab.

Require a password on your PC

If you’re using a PC, open iTunes. From the top of the iTunes window, choose Edit, then choose Preferences. Click the Store tab. Then select the settings that you want for purchases and free downloads.

Require a password on your Apple TV 4K or Apple TV HD

1. From the Home screen, select Settings.
2. Select Users and Accounts.
3. Select [your name]’s Account.
4. Under Require Password, choose the settings that you want for purchases and free downloads.

Require a password on your Apple TV (3rd generation)

1. From the Home screen, select Settings > iTunes Store > Sign In.
2. Sign in with your Apple ID and password.
3. After you click Submit, you’ll see a screen that says «Remember Password?» Select your preferred level of protection:
   • Choose Yes if you want the Apple TV to remember your password for purchases as long as you’re signed in with your Apple ID.
   • Choose No if you want to enter your password each time that you make a purchase in the iTunes Store.

To change your password settings, sign out, then follow the steps above to sign in again.

About turning off password protection

You can’t completely turn off password protection for paid items on your iPhone, iPad, iPod touch, or computer. On Apple TV, you can turn off password protection for both free and paid items.

If you enabled Touch ID or Face ID for App Store and iTunes Store purchases, you’ll be asked to use Touch ID or Face ID for every download, even if the item is free.

Manage what kids buy or download

If you use Family Sharing, you can use Ask to Buy to control what kids buy. When a child asks to buy an item or download a free item, the family organizer can approve or decline the request.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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