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• On your iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
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See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

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Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
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1-866-752-7753

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Contact Apple Support

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1-877-233-8552

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0800-761-0880

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0800 220325

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00800 6002 7753

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0800 222 427

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800 92433

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800 700527

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80249625

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8000 044333

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0800 96372

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0800 6645 451

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00800 4414 5417 2
021 0300 9960 1

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06 80 983 435

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1800 804 062

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800915904

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800 03251

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0800 00 1853 2

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(8-800) 30772

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800 24550

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800 62072 2

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0800 0201581

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240 55133 1

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00800 4411875 2

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800207983

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0800 400138

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8 800 555 6734 3

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0800 178661

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0800 80321

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900812703

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020 100 529

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00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Question: Q: iPhone sounds muffled to people I talk to

People I talk to on my iphone 5!say I sound muffled. Any reason for this?

Posted on Nov 25, 2012 7:28 AM

Helpful answers

I had same problem. I read on another post it is an issue with Apple’s attempt at noise cancelation when making calls when background noise is present. It was suggested to disable noise cancellation by enabling hearing aid mode (under General—>Assesibilty). The only down side is it makes you enable bluetooth and amplifies your handset volume a bit. I tested it with several people and they all noted how much better they could hear and understand me. I had been to 3 Verizon store for help and no one could figure it out . thank goodness for support communities. Hope this helps.

Nov 27, 2012 7:20 AM

In this case I believe Steve Jobs would be correct! I commented in this discussion before, and my issue was very similar. And I believe I solved it. It was my leather book style case that I was using with my iPhone 5S. When I folded the case’s cover to the back as I talked on the iPhone, it would cover the noise-canceling mic on the back. This caused whoever was on the other line to hear my voice all muffled. Once I kept the back from getting covered up and/or took my phone out of my case, I would sound clear on the other end. It was because of the noise-canceling mic being slightly covered from my case’s cover when I folded it back.

This is still annoying for me, as I still hold my phone wrong sometimes by accident and my friends and family yell at me about it. A solution for me would to just buy a different case for the phone, but heck I like the case I got now. It’s the people on the other line that don’t!

My suggestions to you, would be to purchase a case that doesn’t let your hand get in the way of the noise-canceling mic. Maybe something bulky like a Otterbox. Test some cases out at the apple store and see what your like.

Also I never had this issue before with my iPhone 4. Ever. I had a similar book style case that covered the back of my phone and I was pretty much holding my iPhone 5S the same exact way as I did the 4. So I am hoping that Apple does something with the iOS 7 software that will fix this issue for us 5/5S owners in a later update, but it could just as well be a hardware issue which a software update won’t be able to fix.

Jan 19, 2014 8:13 PM

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I had same problem. I read on another post it is an issue with Apple’s attempt at noise cancelation when making calls when background noise is present. It was suggested to disable noise cancellation by enabling hearing aid mode (under General—>Assesibilty). The only down side is it makes you enable bluetooth and amplifies your handset volume a bit. I tested it with several people and they all noted how much better they could hear and understand me. I had been to 3 Verizon store for help and no one could figure it out . thank goodness for support communities. Hope this helps.

Nov 27, 2012 7:20 AM

Same issue here !

Provider : Telus

Iphone 5 : We just ordered 75 iphones , so far ,issue happen with all of them no matter how hard the signal is.

We have phone in montréal , québec , trois-rivière , same issue .

On 3g : the call quality is a bit improve but still call quality between Iphone5 are not acceptable.

The issue only happen when calling Iphone5 to Iphone5 . The sound get very poor, tunnel/robot sound a like . If an iphone5 call any other phone , no issue . We are not picky on the call quality but iphone 5 to iphone 5 is what we use the most.

Try to contact apple with our source but no luck . We are now asking Telus to just do the test for us and report the bug to apple on their own .

We will check as well if beta version of IOS is solving the isssue or not.

Nov 27, 2012 8:27 AM

I have try the enabling hearing aid mode or even the audio mono mode : no luck once again iphone 5 between iphone 5 . The call is nowhere near what the iphone4 was . The only thing that help » a bit » is disabling the LTE . ( just a bit but almost not noticable )

Anyone have try a beta IOS ?

Nov 27, 2012 8:51 AM

Do you use any kind of case? If so does it block the rear microphone or obstruct the bottom left grill at all?

Nov 27, 2012 8:54 AM

Number of Iphone5 in our compagny : 75

Issue : only occurs between Iphone5 . Doesnt occur between iphone5 to iphone4 or other cell ou landline

Troubleshooting done : Everything ! lte to 3g , audio mode modification , try with the ear phone , new beta ios , restore .

All our iphone are brand new out of the box.

Our explication for now : Iphone 5 use the wonderfull technology of HD-Calling . Hd calling is a new feature on iphone 5 . The basic of it is that the network and the iphone will use another codec to process the voice. The codec is just using more bandwith to make the call more clear and precise. When that technology really work , you can really see ear the difference.

Bell and Telus may share the same tower , but after the tower they have their own network !

Our final test : 5 iphone on 75 are unlock from telus .

Test 1 : 2 unlock Iphone5 on telus try to call each other ( first test LTE , second 3G )

Result : call quality suck

Test 2 :

Same 2 unlock iphone5 but we put a bell sim card in .

Result : wow , call quality more than perfect . Way improve compare to iphone 4

Result final : Most likely the problem is on the provider side. To me it sound a network problem or telus is simply using another codec that doesnt work very well with iphone5.

Either way , it sound to me that the issue could be resolve by 2 front : either telus fix something on the network or apple fix the way the iphone5 work with that specific codec .

For now : telus has escalate the issue to their tier3 .

( sorry for my bad english , i am french canadian )

Nov 28, 2012 5:53 AM

As you are aware the iPhone 5 has 3 mics. One on the bottom you talk into, one in the speaker grille where your ear goes, and one on the back near the camera. They all help in noise cancellation. The one by the camera, keep that mic completely clear or completely blocked and they have no complaints. Put your hand over it and they say you sound distant or muffled.

Jan 18, 2013 7:23 AM

I’m having exactly the same problem. Had to go back to using my landline. This is not funny when you’ve spent nearly £700 on a phone.

Am going for a genuis appointment on Tuesday to see if they can do anything.

Meanwhile I shall try the hearing aid solution to see if that works.

Jan 19, 2013 6:53 AM

I have the exact same issue with my iPhone 5 and so does my girlfriend with her iPhone 5. I have already exchanged one iPhone 5 for a new unit, but the same problem exists with the new unit. If I talk into the phone normally, like I am trying to use it as a phone, then people on the other end can’t hear me clearly. The sound on the other end is either muffled badly or cutting part of the conversation out to the point that they have to keep asking me to repeat myself. This is EXTREMELY frustrating as you would expect that you could use the iPhone as a phone. To me it sounds like either the mic is of poor quality, which probably isn’t the case since talking into it in speaker phone mode works just fine, or it is the algorithm being used to detect the faces proximity to the screen. In either case this seems to be a design flaw that needs to be fixed . OR . allow people to exchange for a unit that works correctly (i.e. iPhone 4S or, if it works, iPhone 5S). To me it looks like this a «known issue» which Apple does not want to address in fear of the publicity and how it will affect their financials (i.e. profits and stock price). I am pretty frustrated with this, as I have been a longtime iPhone user (iPhone, iPhone 3, iPhone 4, and now iPhone 5). Apple did the right thing in addressing the antenna problem on the iPhone 4, but it seems like it doesn’t want to do the same thing here on the muffled voice issue.

Mar 25, 2013 12:21 PM

I have EXACTLY the same problbem, has ANYONE resolved this? Its getting really bad. I have tested and made my friend phone me of my phone and through my iPhone 5 he sounds terribly quiet and muffled, but I swap back and through his 4S micorophone into my iPhone 5 speaker in my ear sounds clear.

How can an 4S pick up clearer than a 5.

May 31, 2013 2:58 PM

I’m having the same problem, I hope they figure this out and get a fix out there! I had my 4s for 18 months and loved it, I’ve had this 5 for a few days and this is getting on my nerves! I considered the Samsung s4, now I’m wondering if I made the right choice. I love Apple. but they REALLY need to step it up. I have a few more days to decide what to do. I just don’t know yet.. we’ll see. Seems like I should have my answer, looks like this problem has been out here for months. ****.

Jul 17, 2013 6:28 AM

I’ve had the same problem. I’m left handed and place the phone on the left side of my face , with my left hand. When I talk on the left side of my face, I received many complaints from the people I’m speaking to that I sound muffled; to the point where they ask me to repeat things over, want me to call them back b/c of the bad connection and complaints about trying to listen very hard to understand what I’m saying. I up graded to an iphone 5S about 2 months ago after using an iphone 4S for 2 years. 4S worked great! No issues of a muffled sound [on either side of face when speaking]. I have gone thru 4 [YES, 4 different 5S iphones!] iphone 5S phones to try and solve this problem; thinking maybe I’m getting some bad 5S phones. But thru this course of trying different 5S phones, I have determined that the issue is when I speak on the left side of my face, it sounds muffled to poeple I talk to . When I switch to the right side of my face, many people I’m talking to have said I sound clear , 100% better. Even in the course of convesation, when I move the 5S phone from the left side of my face to the right side, the people I’m talking to will interrupt me and say » hey you sound much cleare now.» This is without me saying anything to them about sounding muffled. I thought the 5S was a great phone, that is why I went thru 4 of them to try and find 1 that worked for me but no dice. One thing I know is that the speaker and microphone placement on the bottom of the 4S compared to the 5S is the exact opposite. I beleive this may be the issue. I’m using a different brand phone now but I’m going to switch back to the 4S. I think it is a better operating system than what I’m using now.

Nov 16, 2013 6:32 AM

I am having this same issue. I had the iPhone 5s for a while before my friends started complaining that I was sounding muffled though. This is making me think that it may be problem with the new iPhone iOS 7 update. But my family all has new iPhones (5c and 5s), and they do not seem to be having the same issue I am, so I am just confused now. I am going to go to an Apple Store and see what they can do. I am hoping it is just my phone since my family is not having issues with theirs. Also p oeple here on the forum are saying that they got replacements, and that still didn’t help. So I am dumbfounded as to what it could be that is causing this annoyance. I will report back with any findings.

Nov 29, 2013 6:10 PM

People said I sounded muffled on my iphone 5 so I did some experimenting of my own.

I use a cheap aftermarket leather case which hinges open sideways. I believe when the case is hinged open to the back it rubs against the rear mic and also my voice is directed up between the case and flipped lid. Both of these issues mess with the rear mic making me sound muffled to other callers.

I removed the phone from the case and covered over the small mic on the back with a small cut up piece of sticky tape. Put it back together and all good.

It solved the problem for me.

Hope that helps.

Dec 1, 2013 2:55 AM

When I hold my iPhone 5S in my left hand to my left ear the sound is muffled. I remember Steve Jobs saying you’re holding it wrong. Although this had nothing to do with the problem we’re having now it got me to thinking. I looked at my hand holding the iPhone my thumb was on the left edge with my to two Center fingers on the right edge. My index finger was up close to the noise canceling mic on the back of the phone and my palm was down by the regular mic. I could see as I talked the voice could hit my palm travel up my hand to my index finger which was close to the microphone on the back.

I called my wife on the house phone using my iPhone 5S. She said that my voice was muffled. I took my index finger away from the microphone and moved it next to my two Center fingers on the right side of the phone. This moved my palm away from the microphone at the bottom. I did this while she stayed on the line. She said that now she could hear me clearly. I then moved my index finger to completely cover the back microphone. Once again she said that the sound was still good. I then moved my index finger a small amount away from the microphone and she said that my voice was muffled again.

I believe that the way I was holding my hand acted as a megaphone to the noise canceling microphone in the back. The noise canceling microphone thought my voice was noise and was suppressing it.

I work in a noisy environment, so I like the idea of the noise canceling microphone. Going to the settings and turning off the noise canceling microphone or putting a small piece of tape over the microphone is really not a good option for me.

For now I will use this new way of holding the phone until Apple can fix this issue.

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