Technical support from apple

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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IT support for OS integration, migration, and server operation.

Get the IT department-level support you need when deploying macOS, macOS Server, iOS or iPadOS in your organization. AppleCare OS Support delivers phone and email support for integration, migration, and advanced server operation issues.

AppleCare OS Support

Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides one year of coverage.

What’s covered

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution. 1

Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Products covered under AppleCare Help Desk Support include:

• Apple hardware 2
• Current versions of iOS, iPadOS, macOS, and macOS Server
• Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages 1

Choose an AppleCare OS Support plan to suit your business needs.

Select

Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7). 3 Unused incident support expires after one year.

Preferred

Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12/7, and assigns an AppleCare account manager to your organization. 3

Alliance

Covers an unlimited number of enterprise-level incidents across multiple locations and provides one-hour response for high-priority issues, 24/7. 3 This plan includes an onsite review by an Apple technical support engineer.

Scope of support

Operating System

• Select
• iOS, iPadOS, macOS, and macOS Server using graphical user interface
• Incident macOS and macOS Server using command-line interface
• Incident Troubleshooting automated administrative tasks and scripts
• Incident Troubleshooting cross-platform integration (security, file, and print services)
• Incident Troubleshooting directory service integration and profile management
• Incident Troubleshooting Active Directory integration
• File system and RAID configuration

• Preferred
• iOS, iPadOS, macOS, and macOS Server using graphical user interface
• macOS and macOS Server using command-line interface
• Troubleshooting automated administrative tasks and scripts
• Troubleshooting cross-platform integration (security, file, and print services)
• Troubleshooting directory service integration and profile management
• Troubleshooting Active Directory integration
• File system and RAID configuration

• Alliance
• iOS, iPadOS, macOS, and macOS Server using graphical user interface
• macOS and macOS Server using command-line interface
• Troubleshooting automated administrative tasks and scripts
• Troubleshooting cross-platform integration (security, file, and print services)
• Troubleshooting directory service integration and profile management
• Troubleshooting Active Directory integration
• File system and RAID configuration

Operating System

iPhone, iPad, and iPod touch Integration

• Select
• Apple Configurator installation and use
• Profile deployment using graphical user interface
• Configuring iOS and iPadOS to work with existing enterprise-grade networks
• Incident Troubleshooting third-party network settings to work with iOS and iPadOS

• Preferred
• Apple Configurator installation and use
• Profile deployment using graphical user interface
• Configuring iOS and iPadOS to work with existing enterprise-grade networks
• Troubleshooting third-party network settings to work with iOS and iPadOS

• Alliance
• Apple Configurator installation and use
• Profile deployment using graphical user interface
• Configuring iOS and iPadOS to work with existing enterprise-grade networks
• Troubleshooting third-party network settings to work with iOS and iPadOS

iPhone, iPad, and iPod touch Integration

Consumer Software

• Select
• Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)

• Preferred
• Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)

• Alliance
• Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)

Consumer Software

Professional Video Software

• Select
• Final Cut Pro, Compressor, and Motion
• Custom workflow design (as for digital post-production)

• Preferred
• Final Cut Pro, Compressor, and Motion
• Custom workflow design (as for digital post-production)

• Alliance
• Final Cut Pro, Compressor, and Motion
• Custom workflow design (as for digital post-production)

Professional Video Software

Professional Audio Software

• Select
• Logic Pro and MainStage

• Preferred
• Logic Pro and MainStage

• Alliance
• Logic Pro and MainStage

Professional Audio Software

Remote Management Software

• Select
• Apple Remote Desktop support

• Preferred
• Apple Remote Desktop support

• Alliance
• Apple Remote Desktop support

Remote Management Software

SAN Software

• Select
• Incident Xsan support

• Preferred
• Xsan support

• Alliance
• Xsan support

SAN Software

Hardware Support 2

• Select
• iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting

• Preferred
• iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting

• Alliance
• iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting

Hardware Support 2

Support plans at a glance

Customer Contacts

• Select
• 2 Technical contacts
• 0 Management contacts
• 1 Number of supported locations

• Preferred
• 2 Technical contacts
• 1 Management contacts
• 1 Number of supported locations

• Alliance
• 6 Technical contacts
• 1 Management contacts
• Multiple Number of supported locations

Customer Contacts

Incidents

• Select
• Unlimited Help desk-level support (submitted via telephone, web, email)
• 10 Enterprise-level support (submitted via telephone, web, email)

• Preferred
• Unlimited Help desk-level support (submitted via telephone, web, email)
• Unlimited Enterprise-level support (submitted via telephone, web, email)

• Alliance
• Unlimited Help desk-level support (submitted via telephone, web, email)
• Unlimited Enterprise-level support (submitted via telephone, web, email)

Incidents

Hours

• Select
• 12/7 Standard support availability 4
• 12/7 Priority 1 (system or service down) support

• Preferred
• 12/7 Standard support availability 4
• 12/7 Priority 1 (system or service down) support

• Alliance
• 12/7 Standard support availability 4
• 24/7 Priority 1 (system or service down) support

Hours

Initial Response Times 5

• Select
• 4 hours System / service down (high-priority)
• 48 hours Performance problem (medium-priority)
• 72 hours Other question or issue (low-priority)

• Preferred
• 2 hours System / service down (high-priority)
• 24 hours Performance problem (medium-priority)
• 48 hours Other question or issue (low-priority)

• Alliance
• 1 hour System / service down (high-priority)
• 4 hours Performance problem (medium-priority)
• 24 hours Other question or issue (low-priority)

Initial Response Times 5

Account Management

• Select
• AppleCare account-management services
• Quarterly activity review
• Monthly activity review

• Preferred
• AppleCare account-management services
• Quarterly activity review
• Monthly activity review

• Alliance
• AppleCare account-management services
• Quarterly activity review
• Monthly activity review

Account Management

Customer Site Visits

• Select
• One scheduled kickoff/business review
• One scheduled technical analysis (up to two days)

• Preferred
• One scheduled kickoff/business review
• One scheduled technical analysis (up to two days)

• Alliance
• One scheduled kickoff/business review
• One scheduled technical analysis (up to two days)

Customer Site Visits

Reporting

• Select
• Incident status report (web based)

• Preferred
• Incident status report (web based)

• Alliance
• Incident status report (web based)

Reporting

In the charts above, a green checkmark indicates an unlimited number of support incidents. Select support provides a total of 10 enterprise-level incidents in the areas indicated. Some issues may require the use of multiple support incidents to resolve.

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