Technical support services apple

iPhone Repair and Service

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.

Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Screen-only or back-glass only* damage Any other damage
AppleCare+ service fee $ 29 $ 99

* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Other iPhone repairs

Do you need a repair for other issues like the Home button or liquid damage?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
  • If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
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Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Screen repair

You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.

All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.

Battery replacement

If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.

iPhone 13 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 13 Other damage (out of warranty)
iPhone 13 Pro Max $ 599
iPhone 13 Pro $ 549
iPhone 13 $ 449
iPhone 13 mini $ 399

iPhone 12 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 12 Other damage (out of warranty)
iPhone 12 Pro Max $ 599
iPhone 12 Pro $ 549
iPhone 12 $ 449
iPhone 12 mini $ 399

iPhone 11 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 11 Other damage (out of warranty)
iPhone 11 Pro Max $ 599
iPhone 11 Pro $ 549
iPhone 11 $ 399

iPhone X repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone X Other damage (out of warranty)
iPhone XS Max $ 599
iPhone XS $ 549
iPhone X $ 549
iPhone XR $ 399

iPhone 8 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 8 Other damage (out of warranty)
iPhone 8 Plus $ 399
iPhone 8 $ 349

iPhone 7 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 7 Other damage (out of warranty)
iPhone 7 Plus $ 349
iPhone 7 $ 319

iPhone 6 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 6 Other damage (out of warranty)
iPhone 6s Plus $ 329
iPhone 6s $ 299
iPhone 6 Plus $ 329
iPhone 6 $ 299

iPhone SE repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

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Other damage (out of warranty) iPhone SE (2nd generation) $ 269 iPhone SE $ 269

iPhone 5 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 4 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Theft and loss

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

iPhone model AppleCare+ Theft and Loss deductible AppleCare+ Theft and Loss deductible
(for plans purchased before September 15, 2020)
iPhone 8, 7, 6s, SE $ 149 $ 199
iPhone Plus models $ 149 $ 229
iPhone 11, iPhone XR $ 149 $ 229
iPhone 11 Pro, iPhone 11 Pro Max $ 149 $ 269
iPhone X, iPhone XS, iPhone XS Max $ 149 $ 269

Apple accessories

The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Get ready for your repair

Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Your product warranty

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

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Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

  1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Free phone technical support number is not accessible by mobile phone. Back
  3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
  4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  5. This phone number is only accessible from dialing within Thailand. Back

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