Telephone support from apple

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Recognize and avoid phishing messages, phony support calls, and other scams

Use these tips to avoid scams and learn what to do if you receive suspicious emails, phone calls, or other messages.

If you receive a suspicious email that looks like it’s supposed to be from Apple, please forward it to reportphishing@apple.com. 1

Phishing refers to fraudulent attempts to get personal information from you, usually by email. But scammers use any means they can to trick you into sharing information or giving them money, including:

• Fraudulent emails and other messages that look like they’re from legitimate companies, including Apple
• Misleading pop-ups and ads that say your device has a security problem
• Scam phone calls or voicemails that impersonate Apple Support
• Fake promotions that offer free products and prizes
• Unwanted Calendar invitations and subscriptions

If you’re suspicious about an unexpected message, call, or request for personal information or money, it’s safer to presume it’s a scam and contact that company directly if you need to. If you’re concerned about a security issue with your Apple device, you can get help from Apple.

If you believe that your Apple ID has been compromised, or if you might have entered your password or other personal info on a scam website, change your Apple ID password immediately.

How to protect your Apple account and devices

Here are some things you can do to avoid scams that target your Apple account and devices.

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Complimentary Support

What is complimentary support?

Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.

How much complimentary support do I get?

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support. See the support-related materials included with your Apple product or visit the AppleCare Products page for more information.

How does Apple define “support incident?”

Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

• Information that resolves the issue
• Information on how to obtain a software solution that will resolve the issue
• Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
• Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
• Notice that the issue has been identified as a hardware equipment issue
• Information that isolates issue to a third-party product, not supported by Apple

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Detect and block spam phone calls

You can use Silence Unknown Callers or a third-party app to block spam calls on your iPhone.

Turn on Silence Unknown Callers

With iOS 13 and later, you can turn on Silence Unknown Callers to avoid getting calls from people you don’t know. This blocks phone numbers that you’ve never been in contact with and don’t have saved in your contacts list. If you’ve previously texted with someone using their phone number or if a person has shared their phone number with you in an email, a phone call from that number will go through.

To turn on Silence Unknown Callers, go to Settings > Phone, then scroll down, tap Silence Unknown Callers, and turn on the feature. Calls from unknown numbers are silenced and sent to your voicemail, and appear in your recent calls list.

Incoming calls will come through from people that are saved in your contacts list, recent calls list, and from Siri Suggestions to let you know who’s calling based on phone numbers included in your emails or text messages.

If an emergency call is placed, Silence Unknown Callers will be temporarily disabled for the next 24 hours to allow for your iPhone to be reached.

Before you turn on Silence Unknown Callers, make sure you have important contacts saved or you could miss a phone call that you don’t want to miss. The call will still go to voicemail and appear in your recent calls list, but you won’t get a notification while the call is ringing.

Set up an app to filter and detect spam calls

1. Go to the App Store and download an app that detects and blocks spam phone calls. You can download and install multiple apps with this feature from different app developers.
2. Go to Settings > Phone.
3. Tap Call Blocking & Identification.
4. Under Allow These Apps To Block Calls And Provide Caller ID, turn the app on or off. You can also reorder the apps based on priority. Just tap Edit and then drag the apps in the order you want them.

Phone numbers that appear under Blocked Contacts are numbers that you manually block.

When you receive a call, your device checks the caller’s number and compares it to the list of phone numbers in your third-party spam apps. If there’s a match, iOS displays the identifying label chosen by the app, for example Spam or Telemarketing. If the app determines that a phone number is spam, it may choose to block the phone call automatically. Incoming calls are never sent to third-party developers.

If you determine that a number is from a spam caller, you can block the number manually on your device. Phone numbers that you manually block appear under Blocked Contacts.

If you no longer want to use the app, you can remove it.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Use your mobile phone number as your Apple ID

When you create a new Apple ID in some countries or regions, you can use your mobile phone number as your Apple ID username.

Here’s how it works

Any time you set up an iPhone, iPad, or iPod touch, you have the option to sign in with your existing Apple ID or create a new account. If you create a new Apple ID on an iPhone in iOS 11 or later, you can use your mobile phone number as your username in China mainland and India. If you live in China mainland, use your (+86) mobile phone number. If you live in India, use your (+91) number. Depending on your carrier, you might also be able to create a new account with a phone number on some Android devices, smart TVs, and streaming devices. Just choose Create Your Apple ID from the Apple ID sign in screen and follow the instructions to create your new account.

Once your account is created, you can use it to sign in to any Apple device or service. Whenever you sign in to a new device, app, or service, you’ll enter your mobile phone number—including the country code—and your password. Be sure to use the same Apple ID everywhere you sign in so that your Apple devices and services work together seamlessly.

If you already have an Apple ID that’s an email address, you might not be able to change it to a mobile phone number. However, you can associate your account with different phone numbers or email addresses on your Apple ID account page.

What you need

Here’s what you need to use your mobile phone number as your Apple ID to sign in:

• iPhone, iPad, or iPod touch with iOS 11 or later
• Mac with macOS High Sierra or later
• Apple Watch with watchOS 4 or later
• Apple TV with tvOS 11 or later
• Apple.com, iCloud.com, and other Apple web properties*
• Apple services on third-party devices

*Depending on how you created your Apple ID, you might be prompted to change your username from a phone number to an email address. You might also need to provide additional information.

Account security

Depending on where you created your account and how much personal information is associated with it, account security requirements might vary. When using an Apple device, it’s best to use two-factor authentication. In some cases, you might be prompted to review or upgrade your security when signing in on an Apple device or an Apple website.

Messages from Apple

Since there isn’t an email address associated with a phone number-based Apple ID, communications from Apple come to you through Messages on your iPhone, iPad, or iPod touch, and your Apple ID account page.

To make sure that you receive important account-related messages on your iPhone, iPad, or iPod touch, sign in to iCloud, iMessage, and FaceTime with your phone number Apple ID. If you sign in to iCloud on an iPhone, iPad, or iPod touch without a SIM card, you can’t use FaceTime and iMessage. You can always see your messages from Apple on your Apple ID account page.

Change your Apple ID to a different mobile phone number

Depending on the country or region that you live in and how you created your Apple ID, you might be able to change your Apple ID to a different mobile phone number from your Apple ID account page or on your iPhone, iPad, or iPod touch.

In China mainland, your new Apple ID must be another (+86) mobile phone number. In India, your new Apple ID must be another (+91) mobile phone number.

From your Apple ID account page

1. Sign out of every Apple service and device that uses your Apple ID.
2. Go to appleid.apple.com and sign in.
3. In the Account section, click Edit.
4. Under your Apple ID, click Change Apple ID.
5. After you enter the mobile phone number that you want to use as your Apple ID, a verification code is sent to you at that number. Enter the verification code from the text into the fields provided.
6. Sign back in to all Apple services with your new Apple ID.

On your iPhone, iPad, or iPod touch

1. Sign out of every Apple service and device that uses your Apple ID, except the one you’re using to change your Apple ID.
2. Go to Settings > [your name] > Name, Phone Numbers, Email.
3. Next to Reachable At, tap Edit > Delete.
4. Tap Continue and follow the instructions.
5. After you enter the mobile phone number that you want to use as your Apple ID, a verification code is sent to you at that number. Enter the verification code from the text into the fields provided.
6. Sign back in to all Apple services with your new Apple ID.

If your new mobile phone number is already connected to your Apple ID as an iMessage phone number, shared phone number, or trusted phone number, then you don’t need to verify it.

Didn’t get a code? If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.

If you move to a different country or region

You can change your username to a new mobile phone number. Make sure that the mobile phone number can be verified by SMS. First, change your Apple ID country or region. Then follow the steps to change your Apple ID to a new mobile phone number.

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