The apple id cannot be used

Question: Q: appleid «cannot be used to unlock this iPad»

I only have one apple id in my entire life.

When I switched on the iPad one day, I was greeted by the activation lock screen.

This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad. ( Xxxxx@xxxx.com )

I keyed in my Apple ID and password. The error message was:

Incorrect Apple ID

«Xxxxx.xxxx.com» could not be used to unlock this iPad.

I tried all ways possible and have ground to believe this is a bug instead of my wrong Apple ID.

1. Purposely keying a wrong password and subsequent a bogus id, which shows a different error message: Incorrect Apple ID or Password (different from my error message above)

Please help.
Called the hotline, they require me to produce my receipt, for which who keeps. I forgot which vendor I bought from too.

Went to the Apple helpdesk, they meddled for one hour, reset my password umpteenth times, reanswered the security questions, reset the security questions, and say they can’t solve it. Asked me to call the hotline.

Called hotline again, greeted by an operator with weird accent, created more woes for me than just the iPad issue on hand.

There are no useful help thus far after 3 months. My iPad has been unused and wasted just like that.

If there’s anything that may prove helpful, I have not updated the iOS for the past 2 rounds. Could what I faced be part of the security bug?

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How to Fix The Apple ID Cannot Be Used to Unlock This iPhone/iPad

Apple’s iCloud Activation Lock is an extremely useful security feature that’s designed to restrict unauthorized persons from accessing an iPhone/iPad. Even if your device gets stolen or lost, no one would be able to access it, thanks to the Activation Lock functionality. But, this feature has also become a severe issue for many users, especially those who have bought a second-hand iPhone. Many users, who purchased old iPhones, had to face the “The Apple ID Cannot Be Used to Unlock This iPhone” error. This issue generally occurs when the previous owner had forgotten to remove their iCloud account before resetting the device. If you’re facing the same error, continue reading, the following guide will provide you with various effective solutions to fix the error.

Method 1: Fix «The Apple ID Cannot Be Used to Unlock This iPhone» Issue with UltFone Activation Unlocker

Since it would be impossible for many users to contact the previous owner, the most convenient way to fix “The Apple ID Cannot Be Used to Unlock This iPhone” would be to bypass iCloud Activation Lock. To do so, you’ll need a professional tool that’s specifically designed for this purpose. We recommend using UltFone Activation Unlocker. It’s a dedicated iOS tool that’ll help you remove the iCloud Activation lock without having to enter the Apple ID or password. The software will simply bypass the activation lock window, allowing users to access their iPhones without any interruption.

You can also use this software if you’ve forgotten your iCloud credentials and have accidentally reset the device. Once the Activation Lock is removed, you won’t encounter the “Apple ID Cannot Be Used to Unlock This iPhone” error anymore.

Here are a few features you’ll get with UltFone Activation Unlocker.

• Supports almost all iDevices and iOS version, even the latest iOS 14.
• Remove activation lock without any Apple ID or Password. No need to contact the previous owner.
• A user-friendly interface will make it extremely easy to bypass your iPhone, even if you’re not a tech-geek.

Supports also iPad, iPad Mini, iPad Air, iPad Pro.

So, here’s the step-by-step procedure to unlock the iCloud Activation Lock on an iPhone.

Step 1 Launch the Tool

Launch UltFone Activation Unlocker on your PC. In the home screen, you’ll see different instructions notifying that the software will jailbreak the device to remove Activation Lock. Click “Start” if you’re ready to jailbreak your iPhone.

Step 2 Read Agreement

In the next screen, UltFone will show a detailed Agreement. Read the T&C carefully and click “Next” to proceed further.

Step 3 Connect Device

Step 4 Download Jailbreak Tool

After your device gets successfully recognized, UltFone will start downloading the right jailbreak tool. Be patient as this process may take a few minutes. Make sure that you’re connected to a stable Internet connection.

Step 5 Start Jailbreak

Once the jailbreak tool is downloaded successfully, click “Start Jailbreak” to continue with the process.

Follow the on-screen instructions to jailbreak your device and then click “Next”.

UltFone will show you device information for the final time. Confirm the information and tap on “Start Remove” to remove the iCloud Activation Lock.

Step 6 Unlock Device

It’ll start removing the activation lock from your iPhone. Don’t worry, this process won’t take too long to complete. However, make sure that your iPhone is firmly connected to the PC throughout this process.

Once the process completes, you’ll see a confirmation message on your screen.

That’s it; you’ll be able to set up the iPhone using your own Apple ID without having to face the “the apple id cannot be used to unlock this iPhone” issue.

Method 2: Ask the Previous Owner to Help If the Device is Second-Hand

If you’ve bought the iPhone from a friend, you can also ask them to help you with the issue. In this case, you won’t need to bypass iCloud Activation Lock. All you have to do is call your friend and ask him/her to remove the specific iPhone from their iCloud account.

Step 1: Go to iCloud.com on your desktop and ask your friend to log in with their credentials.

Step 2: Once logged in, click the “Find iPhone” option.

Step 3: Now, click on the “All Devices” tab at the top of your screen and choose the iPhone that you want to remove (in this case the iPhone that you’ve bought from your friend).

Step 4: Finally, click “Remove From Account” to remove the selected iPhone from the iCloud account.

Once the device is successfully removed, simply restart it and you’ll be able to set up the iPhone with your Apple ID. This is a pretty convenient solution, especially if you can contact the previous owner. This way you won’t have to jailbreak the device or go through the hassle of bypassing the activation lock.

Method 3: Unlock the Activation Lock with Screen Passcode (iOS 11 and Above)

If your iPhone is running iOS 11 or above, there’s another method to access the device without having to bypass the iCloud activation lock. All the iDevices running on iOS 11 or above support two-factor authentication. It’s a special feature that allows iOS users to turn-off activation lock using the screen passcode.

However, this method will only work if you’ve accidentally reset your own iPhone and remember the passcode as well. To do this, simply click on the “Unlock With Passcode” option and enter the passcode to remove the activation lock.

Final Words

The majority of people who buy a second-hand iPhone encounter the “the apple id cannot be used to unlock this iPhone” error. Of course, it can be pretty annoying to see this error on your screen, especially when you’ve recently purchased the iPhone. However, the good news is that it is not one of the fatal iPhone issues and you can easily fix it on your own. Start by looking for contact details of the previous owner and ask them to remove the iPhone from their iCloud account. In case that doesn’t work, use UltFone Activation Unlocker to bypass the activation lock and access the iPhone without any inconvenience.

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How to Fix The Apple ID Cannot Be Used to Unlock This iPhone/iPad

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Question: Q: incorrect apple id cannot be used to unlock this iphone

after having updated my ios to the latest version, I can not activate my iphone, and shows me the following message

incorrect apple id cannot be used to unlock this iphone

iPhone 4, iOS 7.0.3

Posted on Oct 25, 2013 2:21 PM

Helpful answers

You know how to retrieve it.

Oct 25, 2013 2:30 PM

the exact message is:

Incorrect Apple ID

«xxxxxxxxxxxxxx.com» cannot de used to inlock this iPhone.

Oct 31, 2013 8:34 AM

incorrect apple id cannot be used to unlock this iphone

You have to use the Original Apple ID and Password that was used to Activate the Phone.

Oct 25, 2013 2:26 PM

But I do not remember which was the original password.

Oct 25, 2013 2:29 PM

. or is that with the new IOS I lost

if you do not have the Original Apple ID and Password that was used to Activate the Phone.

Oct 25, 2013 5:57 PM

But then, I do not understand, I’ve done everything but I can not activate my iphone.

Anyone have any idea.

Oct 27, 2013 7:00 PM

And what should I do to activate my iphone, or is that with the new IOS I lost

Oct 25, 2013 3:04 PM

what happened was this:

this will happened to my daughter.

she changed the lock key. subsequently Clable oblivion.

I try to correct that mistake, and try to restore the iphone.

at the time of restore, I invite you to upgrade the IOS.

Once done, successfully, I can not activate it.

Oct 26, 2013 5:15 PM

I understand that the problem is that the password must be the same with which activate the iphone.

That is not correct. The Apple ID must be the same. You might have changed the password since the phone was originally activated, or reset the password. That is fine. For more information about activation lock, read this.

iCloud: Find My iPhone Activation Lock in iOS 7

Oct 27, 2013 5:42 PM

anyone know how to contact me with apple?

Oct 27, 2013 3:03 PM

There’s more to the conversation

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incorrect apple id cannot be used to unlock this iphone

You have to use the Original Apple ID and Password that was used to Activate the Phone.

Oct 25, 2013 2:26 PM

But I do not remember which was the original password.

Oct 25, 2013 2:29 PM

You know how to retrieve it.

Oct 25, 2013 2:30 PM

as I can do to get my original password?

Oct 25, 2013 2:53 PM

And what should I do to activate my iphone, or is that with the new IOS I lost

Oct 25, 2013 3:04 PM

. or is that with the new IOS I lost

if you do not have the Original Apple ID and Password that was used to Activate the Phone.

Oct 25, 2013 5:57 PM

I have to ask: Are you sure it’s your phone?

Oct 25, 2013 6:09 PM

what happened was this:

this will happened to my daughter.

she changed the lock key. subsequently Clable oblivion.

I try to correct that mistake, and try to restore the iphone.

at the time of restore, I invite you to upgrade the IOS.

Once done, successfully, I can not activate it.

Oct 26, 2013 5:15 PM

s I can change the password I had originally?

Oct 26, 2013 5:18 PM

If you know the Apple ID that was originally used to activate the device, but have forgotten the password, go to My Apple ID and follow the Reset your Password link. You will be prompted to verify you are the account owner either by email confirmation or by answering the security questions.

If you don’t remember your Apple ID, read How to find your Apple ID.

Oct 26, 2013 6:14 PM

I reset my password 5 times.

I understand that the problem is that the password must be the same with which activate the iphone.

I believe that Apple has a problem, as a suggestion of them have changed my password several times.

Oct 27, 2013 2:45 PM

according to what I’ve read, the key and the user must be original.

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Question: Q: My apple ID cannot be used to unlock this watch. But my Phone are using the same Apple Id and are logged in.

I tried to pair my Apple Watch with my Phone.

Apparentally, this time round, it stated shown this pop up. it’s impossible as my Phone are using the same Apple ID, and it is always log in.

Pls help if you have any idea how to solve it.

Posted on Apr 15, 2017 4:58 PM

You are referring to Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen:

If the watch is locked to your own account, but you are having issues with your credentials:

If you still need assistance, contact Apple Support or make a Genius Bar reservation, taking along your Apple Watch and your original proof of purchase for it:

• Contact — Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

If the Apple Watch is pre-owned and locked to the previous owner’s account:

You will need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the «X» > click on Remove.

If you cannot arrange for the previous owner to do this, you should, if possible, return the watch for a refund.

You will not otherwise be able to use the watch. There is no way around this security feature.

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The Apple ID Can’t Be Used to Unlock This iPhone iPad

If your iPhone says that “This Apple ID cannot be used to unlock this iPhone”, there is an issue with the Apple ID that you are entering, and this guide tells how to fix it. Once the issue is fixed, your iPhone or iPad will get unlocked.

iPhone Unlock & Password Tips

iPhone Password Tips

iPhone Unlock Tips

Apple ID Unlock Tips

With most Apple devices like the iPhone and iPad, you mostly only need to enter your Apple ID once while setting up the device. Your device will then continue to use your account. Sometimes, though, your device may prompt you to enter your account details for certain reasons.

Most people who rely on Face ID or Touch ID will have difficulties finding their Apple ID logins. And, sometimes when you enter your Apple ID that you remember, your device says “The Apple ID cannot be used to unlock this iPad” or any other device that you use. This will cause you to be unable to use your device normally.

Fortunately, there are multiple ways to deal with this situation, and the following explains those methods.

Why the Apple ID Can’t Be Used to Unlock This iPhone?

You are probably curious to find out whyВ does it say my Apple ID Cannot be used to unlock this iPhone . It does so because the Apple ID that you are entering on your iPhone is not the one that is being used on it. The ID that is being used on the device is different from the one you are entering.

Therefore, your iPhone or iPad displays a message saying you cannot use the entered ID to unlock the device.

The barrier in front of you is something calledВ iCloud Activation Lock. Your iPhone or iPad is locked and you cannot access it until you enter the correct Apple ID.

The following are some of the methods you can use to possibly bypass the lock and use your iPhone or iPad.

Solution 1. Recover Your Apple ID

Your iPhone displays the aforementioned error message because you are using a different Apple ID. If you cannot recall your actual Apple ID, there is a way to look it up on the Apple website.

Once you have found the ID, you can enter it on your phone to unlock it.

Step 1.В Launch theВ Apple IDВ website in a browser on your computer.

Step 2.В Click on the Forgotten your Apple ID or password link on the sign-in page.

Access the Recovery Section on Apple Website

Step 3.В You will see a link that says look it up. Click on this link to find your forgotten Apple ID.

Find Your Apple ID

Step 4.В Type in your first name, last name, and the email address that was associated with your Apple ID. Then, click on ContinueВ to find your Apple ID.

Enter Your Apple ID details

Once you have found the Apple ID, you can enter it on your device to remove the activation lock.

Solution 2. Reset the Password for Your Apple ID

It may be that the Apple ID you are entering is the right one but your password is incorrect. If this is the case, all you need to do is reset the password for your Apple ID. Once you have done that, you can then use the newly created password on your device to unlock it.

You can reset your Apple ID password as follows.

Step 1.В Open the Apple IDВ website and click on the Forgotten your Apple ID or passwordВ link on the log-in page.

Step 2.В Enter the Apple ID that you want to reset the password for and click on Continue.

Input Your Apple ID

Step 3.В For user verification, you will be asked to enter certain personal information about you. In this case, it asks for the phone number. Then, click on Continue.

Type Your Phone Number

Step 4.В If you use your Apple ID with other devices, a prompt will appear on those devices. Tap AllowВ in one of those prompts and Apple will let you reset your password.

When the password is reset, enter the new password on your iPhone or iPad to get rid of the activation lock.

Solution 3.В Use the AnyUnlock – iCloud Activation Unlocker to Fix it

If you have tried the first two methods and none of them worked, AnyUnlock – iCloud Activation Unlocker , here, gives you another choice. It isВ an unlocking tool that can help you successfullyВ bypass the iCloud activation lock without Apple ID and password, and allow you to use your phone normally. It is characterized by fast, simple, and reliable. Whether you get a second-hand iPhone that is stuck in the iCloud activation lock and you don’t know the password, or you encounter the “Activation Lock” screen when restoring the iPad, you can use this tool to solve the problem.

AnyUnlock – iCloud Activation Unlock

AnyUnlock – iCloud Activation Unlock can help you b ypass the iCloud activation lock without the Apple ID or password. It can also help you check if the iCloud activation lock is on or if theВ device is changed, quickly findingВ logged-inВ Apple ID and information if you forgot.

Step 1. Download and install the newest version of AnyUnlock – iCloud Activation Unlocker > Launch it on your computer > Connect your iPhone to the computer with a USB cable >В ChooseВ Bypass iCloud Activation Lock from the homepage, and click the Start Now button.

Click on Start Now to Bypass iCloud Activation Lock

Step 2. The iOS device needs to be jailbroken so as to bypass the Activation Lock. ReadВ the Terms of Use carefully before jailbreaking andВ click the Start NowВ button.

Connect Your iOS Device to the Computer

Step 3.В C lickВ the Jailbreak TutorialВ button to enter the jailbreaking process >В Click Next after the jailbreak procedure completes.

Jailbreak Your Device

After the jailbreaking, some features on your iPhone may not available: You can not use Phone Calls, Cellular Data, can not make FaceTime calls or send iMessages, andВ cannot sign in to iCloud with your new Apple ID from Settings.

After bypassing, please do not reset or upgrade the device, or the device will be locked again.

Step 4. When your iPhone is jailbroken > Confirm the information of your iOS device > Tap onВ Start Now.

Confirm Your Device Information and Start Bypassing

Step 5. Please wait for a few minutes to bypass the iCloud Activation Lock.

Bypassing iCloud Activation Lock

Step 6.В Wait until the bypassing process finished, and then you will see theВ iCloud Activation Lock is bypassed successfully interface asВ below.В

iCloud Activation Lock Is Bypassed Successfully

If you are a Mac computer owner, you canВ alsoВ bypassВ iCloud Activation Lock on your Mac , whose procedures are slightly different from PC’s.

Solution 4. Get the Original Owner to Input the Logins

If your iPhone or iPad belongs to someone else and not you, you can actually get in touch with them and ask if they can help unlock the phone. All they basically need to do is enter their iCloud login details and your device will be unlocked.

Enter the Original iCloud Logins

You do not need to go into any settings or menus. Simply enter the logins on the main screen where you are prompted, and that will unlock your device.

Solution 5. Erase and Remove Device from iCloud

If your device’s original owner lives far away from you and it is not possible to meet them, they can actually erase and remove your device remotely from the iCloud website. This is equal to entering the password on the device.

They need to follow the following steps to unlock your device from iCloud web.

Step 1.В Open the iCloudВ website and sign-in to the iCloud account. This should be the account used on your locked device.

Step 2.В After logging-in, click on the option that says Find iPhoneВ to access the Find My feature.

Access Your iPhone Settings on iCloud

Step 3.В Click on the All DevicesВ menu at the top and choose your iPhone or iPad from the list.

Step 4.В When your device screen appears, click the Erase iPhone/iPadВ option followed by Remove from Account.

Wipe off Your iPhone or iPad from iCloud

This will delete all the data on your device and remove the device from the iCloud account. This unlocks the activation lock on your device.

Solution 6. Use a Web-Based Service to Unlock the Device

If you have not had any success with the above methods, your last resort is to contact an online company to help you unlock your device. There are actually quite a few companies letting you remove the activation lock from your device remotely.

If you do not mind spending a good amount of money, one of these sites will help you unlock your device as follows.

Step 1.В If you use an iPhone or iPad, dial *#06# on your device to find your IMEI number. On an Apple Watch, find the serial number which should be written on the case.

Step 2.В Open the DirectUnlocksВ site in your browser.

Step 3.В Enter either the IMEI or a serial number of your device on the page, select your device model, and click on the Remove Activation LockВ button.

Use an Online Service to Unlock an iPhone or iPad

Step 4.В Follow the instructions displayed on your screen, one of which is to make a payment.

The site will let you know when your device will be unlocked. You can use this method when your Apple Watch says “The Apple ID cannot be used to unlock this Apple Watch” as well.

The Bottom Line

If your Apple device refuses to accept your Apple ID and it remains locked, you are probably entering the incorrect ID. Use the above methods to find the original ID or unlock the device without the ID using one of the methods. AnyUnlock – iCloud Activation UnlockerВ may be your best choice.

* 100% Clean & Safe

Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.

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