The apple mobile device service failed to start

Перезапуск службы Apple Mobile Device (AMDS) в ОС Windows

Если программа iTunes в ОС Windows не распознала iPhone, iPad или iPod touch, возможно, требуется перезапустить службу AMDS.

Перезапуск службы AMDS

При подключении устройства может отобразиться следующее сообщение об ошибке: «Данный [тип устройства] не может быть использован, т.к. служба Apple Mobile Device не запущена».

Чтобы перезапустить службу AMDS, выполните следующие действия.

1. Закройте iTunes и отключите все устройства iPhone, iPad или iPod, подключенные в данный момент.
2. Откройте командную строку, одновременно нажав кнопку с логотипом Windows и клавишу R.
3. Введите services.msc и нажмите кнопку «ОК». Откроется служебная консоль.
4. Щелкните правой кнопкой мыши службу Apple Mobile Device и выберите «Свойства» в контекстном меню.
   
5. Выберите в раскрывающемся меню «Тип запуска» пункт «Авто».
   
6. Нажмите кнопку «Остановить службу».
7. После остановки службы нажмите «Запустить службу».
8. Нажмите кнопку «ОК».
9. Перезагрузите компьютер.
10. Откройте программу iTunes и подключите устройство.

Дополнительная информация

Если служба AMDS все равно не запускается или неожиданно завершает работу, это может быть вызвано сторонним программным обеспечением безопасности. См. сведения по устранению конфликтов между iTunes и сторонним ПО безопасности.

Информация о продуктах, произведенных не компанией Apple, или о независимых веб-сайтах, неподконтрольных и не тестируемых компанией Apple, не носит рекомендательного или одобрительного характера. Компания Apple не несет никакой ответственности за выбор, функциональность и использование веб-сайтов или продукции сторонних производителей. Компания Apple также не несет ответственности за точность или достоверность данных, размещенных на веб-сайтах сторонних производителей. Обратитесь к поставщику за дополнительной информацией.

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Question: Q: Apple Mobile Device Service failed to start

I am attempting to install iTunes on my Windows 10 machine so I can use my iPhone with my PC.

However I have been unable to complete the install due to the error «Service ‘Apple Mobile Device Service’ failed to start. Verify that you have sufficient privileges to start system services»

I have tried everything I can think of at this point, none of which have worked:

• I tried manually starting the service through Services.msc, but received error code 1053 «The service did not respond to the start or control request in a timely fashion»
• I have followed multiple guides on this forum for fully uninstalling all Apple products and then re-installing
• I have made sure my «Common Files/Apple/Mobile Device Support» directory has full control permissions for my user account and the owner
• I have tried installing the mobile device support to directories on drives other than C:/
• I have tried uninstalling the iPhone device driver through the «Device Manager» menu, and then reinstalling (both before and after trying to install iTunes)
• I have made sure my Windows is fully up to date
• I have disabled my antivirus during install
• I have downloaded the «Old video card» version of iTunes from here
• I have cleaned my registry with CCleaner after fully uninstalling all Apple programs (along with deleting extra folders and files detailed on these forums)

So far nothing has worked and I am out of ideas. I was hoping the forums could provide some insight on a method I may have missed.

iPhone 8 Plus, Windows 10

Posted on Sep 23, 2018 10:49 AM

Thanks everybody for the replies, however I managed to solve the issue myself.

Turns out the «AppleApplicationSupport64.msi» file somehow got corrupted, or was otherwise not installing correctly.

Some combination of the steps above and re-downloading the entire iTunes installer seems to have fixed my issue and things are running well now.

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Apple Mobile Device Service Failed to Start, Here Are the Fixes

You may encounter the problem that an error message that reads «Apple Mobile Device Service Failed to Start. Verify that you have sufficient privileges to start system services» when you are installing or updating iTunes on your Windows computer. In some instances, users tried to fix the error by manually starting Apple Mobile Device service in Windows Services and ended up with the Apple Mobile Device service error 1053: «Windows could not start the Apple Mobile Device service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.»

This issue is quite common when the iTunes is updated to the new versions because iTunes related components and files might be corrupted or missing during the installation process, therefore in return the error is shown. To fix this problem, here provides you three solutions.

1. What Is Apple Mobile Device Service?

Apple Mobile Device Service is one of the components of iTunes, which is used to recognize and communicate with iOS devices such as iPhone, iPad, iPod that are connected to the computer. Without Apple Mobile Device Service, iPhone, iPad, iPod cannot be detected and synced with iTunes. Therefore, it is important to get Apple Mobile Device Service started for iTunes to run properly. If the service Apple Mobile Device failed to start or Apple Mobile Device Service is missing, fix it in the following steps.

2. Restart Your Computer and iPhone

If Apple Mobile Device service failed to start during iTunes installation or when you try to connect iPhone, iPad, iPod to iTunes, simply restarting your computer and your iPhone/iPad can help a lot:

Step 1 Disconnect your Apple devices and reboot the computer.

Step 2 Reinstall iTunes if there is no iTunes installed properly on your computer.

Step 3 Reboot your Apple devices. Connect your iOS devices to the computer again after the installation completes.

3. Restart the Apple Mobile Device Service(AMDS)

If restarting the Apple devices and PC still cannot solve the problem, you can try to restart the Apple Mobile Device Service by following these steps:

Step 1 Open Windows Start Menu.

Step 2 Type in services.msc in search bar, and press Enter button on the keyboard.

Step 3 In the Services window, right-click on Apple Mobile Device Service and choose Properties.

Step 4 The status of the service will show on the screen: if it’s running, restart it by clicking Stop then Start. If not, simply click on Start.

Step 5 If you are told that the Apple Mobile Device Service can’t be started(error 1053), check Startup type option, make sure Automatic is selected and then click on «Apply» at the bottom right corner.

Step 6 Restart your PC and reinstall iTunes, then try to connect your Apple device.

If iTunes can’t connect to your iOS devices properly, you can use FonePaw DoTrans

(opens new window) to transfer files from iPhone to computer as well as transfer files from computer to iPhone. DoTrans can also directly transfer data from one iOS device to another. Therefore, if what you need is to move photos, music, contacts or other data between iPhones and computer, FonePaw DoTrans is a great alternative to iTunes.

4. Reinstall iTunes and Its Components

As mentioned above, the reinstallation of iTunes can solve the problem. Before reinstalling, make sure all the iTunes and Apple components have been removed from PC, which can be done in Control Panel > Programs and Features. It is suggested to uninstall all the components in the following order:

• iTunes
• Apple Software Update
• Apple Mobile Device Support
• Bonjour
• Apple Application Support (32-bit)
• Apple Application Support (64-bit)

And then delete the following folders manually:

• C:\Program Files\iTunes\
• C:\Program Files (x86)\iTunes\
• C:\Program Files\Common Files\Apple\
• C:\Program Files (x86)\Common Files\Apple\

When all the components have been uninstalled, reboot your PC, and then reinstall iTunes back. There are two methods to reinstall iTunes and its components.

Method 1: Reinstall All the Apple Applications

Step 1 Download the latest iTunes from Apple or Microsoft Store.

Step 2 Right-click on the iTunes installation package and choose «Run as Administrator«.

Step 3 Follow the on-screen instruction to complete the installation. But before clicking Finish, connect your iOS device to the PC and wait for the computer to detect the connected device. This will allow the computer to install the USB driver for the Apple device.

Step 4 You can tell that the device is detected when you see the notification popping up at the right bottom corner of your computer. Click «Finish Installation».

Method 2: Install a Special Version (For Windows 7 64-bit)

If the re-installing of iTunes is not successful, try to install a specific version of iTunes for computers with an older version of video cards. The same as Method 1, before the installation, you should make sure iTunes and Apple components have been removed completely.

And then download the special version of iTunes: iTunes 12.1.3 for Windows (64-bit — for older video cards). This version is especially compatible with older PCs that have older video cards. Follow the steps to reinstall iTunes:

• Download this special version of iTunes
• Install iTunes as you normally would do. You should be able to reinstall iTunes withou the error «Apple Mobile Device Service failed to start».

Have the solutions offered above help you solve the Apple Mobile Device Service failing to start issue? If you like this article or find it useful, share it on the social media to help more people, or if you have a better idea, comment on the below section to let us know!

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Question: Q: Apple Mobile Device failed to start

When I install itunes, I get the following error message: service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privleges to start system services. Any ideas what to try?

itunes-OTHER, Windows Vista

Posted on Oct 16, 2012 7:31 PM

Helpful answers

This is the solution everyone. Ive just done it. Listen to what they have to say and follow the steps and it will work perfectly will all your music still on there 😀

Jan 28, 2014 10:47 AM

I am having the same problem as everyone else with the latest iTunes update. After I got the failed to start/privileges error I tried starting the «Apple Mobile Device» service manually and got the following message: «Windows could not start the Apple Mobile Device service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.» The message pops up as soon as I hit Start. I have NEVER had a problem with iTunes updates before.

Jan 28, 2014 11:14 AM

Jan 26, 2014 10:34 PM

Not sure about djeanne, but this didn’t help me at all. No matter what I do with uninstalling, deleting all apple files, downloading and extracting and reinstalling one by one, I still cannot itunes to install properly. I’m convinced it has to do with the Apple Mobile Device Support file since I’m getting the same message as djeanne. I also notice rollbacks happening when I try to install, but it goes by so fast.

Anyone? Help? I’ve been at this for almost 1 month now! I refuse to go out to buy my iphone 5 until I can get iTunes 10.7 installed and working.

Oct 17, 2012 8:43 PM

I just ran into this problem myself, and with a combination of suggestions from this post and other tinkering, I was able to solve my version of the problem, so I’ll just add this here, in case somebody has the same thing.

• First, I went to Control Panel -> Programs and Features, and then I uninstalled everything that had Apple on it.
• However, Apple Mobile Device Support was refusing to uninstall for some reason.
• So then I went to «C:\Program Files (x86)\Common Files\» and deleted the Apple folder (you may want to leave it in the Recycle Bin, or back it up, or something first, just in case you need this back).
• Then, I used the latest version of the iTunes installer that I just downloaded, ran the install, and now it seems that it installed properly. At the very least, I can open up iTunes, browse, and play my music.

This problem first occured for me when the Apple Update thing failed to update iTunes properly, so maybe some files were misplaced?

Anyways, hope that helps somebody.

Jan 27, 2014 4:27 PM

Since the new iTunes version came out a week ago, I’ve had the same problem. I have a Windows Home Vista machine. I have followed the reinstall (http://support.apple.com/kb/HT1923) a couple of times (to make sure I did it right). Though I finally got iTunes to install properly, when I follow the directions to restart AMD (http://support.apple.com/kb/TS1567) under Start>Control Panel>Services>Apple Mobile Device it is already «automatic» and only has «Start» available, not «Stop» also. When I hit Start I get the message, «The Apple Mobile Device service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.» I’ve had no problems with iTunes for over a year until this last update.

Feb 1, 2014 4:35 PM

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

If you are running 64-bit Windows and the above steps haven’t helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)

If you still have no luck try reinstalling iTunes 12.0, links in the user tip.

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