There is no chance that the iphone

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  1. Ballmer: iPhone has “no chance” of gaining significant market share
  2. Steve Ballmer talks some smack about the iPhone, saying that it has «no chance …
  3. reader comments
  4. Share this story
  5. My iPhone Won’t Turn On! Here’s The Real Fix.
  6. Be Careful Of Misinformation About Why iPhones Won’t Turn On
  7. Why Won’t My iPhone Turn On?
  8. How To Fix An iPhone That Won’t Turn On
  9. Determine Whether Your iPhone Won’t Turn On Due To A Hardware Or Software Problem
  10. Software Crash
  11. Sidenote: Why Can A Hard Reset Fix An iPhone That Won’t Turn On?
  12. Fixing A Software Crash
  13. Check Your Lightning Cable And Your Charger (Don’t Skip This Step)
  14. Make Sure It’s Not Just The Display
  15. Check For Physical Or Liquid Damage
  16. Repair Options For When An iPhone Won’t Turn On
  17. Your iPhone Is Turning On Again: Time To Wrap It Up
  18. My iPhone Is Stuck In Headphones Mode. Here’s The Real Fix!
  19. My iPhone Doesn’t Have A Headphone Jack! How Can It Be Stuck In Headphones Mode?
  20. No, iPhone, There Aren’t Headphones Plugged In!
  21. Eliminate The Possibility Of A Software Problem
  22. Take A Look Inside Your iPhone
  23. How Do I Get Junk Out Of My iPhone’s Headphone Jack?
  24. The BIC Pen Trick
  25. Compressed Air
  26. Tweezers
  27. I Don’t Recommend This, But…
  28. How Do I Get Junk Out Of My iPhone’s Lightning Port?
  29. The Cocktail Straw Trick
  30. I’ve Tried Everything And My iPhone Is Still Stuck On Headphone Mode!
  31. Water Damage
  32. Physical Damage
  33. “Wait a second. I keep my iPhone in great shape.”
  34. Repair Options: Apple vs. Puls
  35. Get A New Cell Phone
  36. Wrapping It Up

Ballmer: iPhone has “no chance” of gaining significant market share

Steve Ballmer talks some smack about the iPhone, saying that it has «no chance …

Joel Hruska — Apr 30, 2007 9:42 pm UTC

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USA Today has an interview up with Steve Ballmer that touches on a number of interesting topics, including the CEO’s perception of the iPhone and its chances of long-term success.

«There’s no chance that the iPhone is going to get any significant market share. No chance,» said Ballmer. «It’s a $500 subsidized item. They may make a lot of money. But if you actually take a look at the 1.3 billion phones that get sold, I’d prefer to have our software in 60% or 70% or 80% of them, than I would to have 2% or 3%, which is what Apple might get.»

Ballmer’s comments point to a telling difference in corporate focus between Microsoft and Apple. Even if the iPhone’s first iteration is a success, and Apple then introduces lower-cost versions, it’ll still be a device that’s confined to a small section of the overall market. For every person willing to drop $300-500 on a phone (assuming a price drop), there are a great many more consumers who won’t. By choosing to focus on providing the underlying software that drives the cell phone, rather than both the cell phone and the accompanying software, Microsoft has already grabbed a greater percentage of the market for itself than the iPhone can reasonably be projected to gain. Windows Mobile is popular, enough so that that RIM will support it for Blackberry use.

Ballmer also again goes out of his way to debunk the Zune Phone rumors, stating:

It’s [the Zune phone] not a concept you’ll ever get from us. We’re in the Windows Mobile business. We wouldn’t define our phone experience just by music. A phone is really a general purpose device. You want to make telephone calls, you want to get and receive messages, text, e-mail, whatever your preference is. The phone really is kind of a general purpose device that we need to have clean and easy to use.

If it lives up to the hype, the iPhone will have an impact on the industry, spawning many «me-too» products, and giving Apple’s profits a nice boost. Beyond that? The iPhone is going to have difficulty gaining significant market share at a $500 price point.

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My iPhone Won’t Turn On! Here’s The Real Fix.

Your iPhone will not turn on and you’re looking for help. It’s a problem that can be easy or difficult to fix, depending on the cause. In this article, I’ll help you determine the reason why your iPhone won’t turn on and show you how to fix your iPhone when it isn’t turning on.

Be Careful Of Misinformation About Why iPhones Won’t Turn On

I wrote this article because I’ve seen a lot of other articles that claim to have a solution to the “iPhone won’t turn on” problem, but based on my experience as an Apple tech, the other articles have only one piece of the puzzle — or the information is just plain wrong.

Why Won’t My iPhone Turn On?

Your iPhone won’t turn on because either the software crashed and needs to be reset or restored, or a hardware problem is preventing your iPhone from turning on.

How To Fix An iPhone That Won’t Turn On

Determine Whether Your iPhone Won’t Turn On Due To A Hardware Or Software Problem

We need to determine is whether a software or hardware problem is preventing your iPhone from turning on. Your iPhone’s software is the easiest to troubleshoot, so that’s where we’ll start. If that doesn’t solve the problem, I’ll discuss the hardware issues that can cause the problem.

Software Crash

I saw this problem a lot at Apple. Someone would walk in and hand me an iPhone that wouldn’t turn on. I’d do a hard reset and their iPhone would immediately spring back to life. Astonished, they’d ask, “What did you do?”

Cross your fingers and try a hard reset. To hard reset your iPhone on an iPhone 6S or older, press and hold down the Sleep / Wake button (the power button) and the Home button at the same time, for at least 20 seconds or until the Apple logo appears on the screen.

On iPhone 7, simultaneously hold the power button and volume down button instead.

To hard reset an iPhone 8 or newer, quickly press and release the volume up button, then press and release the volume down button, then press and hold the side button until the Apple logo appears.

Sidenote: Why Can A Hard Reset Fix An iPhone That Won’t Turn On?

If a hard reset fixed your iPhone, your problem was never that your iPhone wouldn’t turn on, because it was on the whole time.

A lot of people think their iPhone won’t turn on when their iPhone is on, but the software has crashed so it’s displaying a black screen and not responding. It’s an easy mistake to make, because an iPhone in that condition is almost indistinguishable from an iPhone that’s turned off.

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Fixing A Software Crash

If you’ve determined that your iPhone’s software is the reason your iPhone won’t turn on, I recommend you backup and restore your iPhone. When a software problem is that bad, it’s time to fix the software. You can learn about how to do the deepest type of iPhone restore in my article about how to DFU restore an iPhone.

Check Your Lightning Cable And Your Charger (Don’t Skip This Step)

If your iPhone won’t turn on, try charging your iPhone with another cable and another charger, or alternatively, try charging someone else’s iPhone with your cable and your charger. If their iPhone charges and yours doesn’t, don’t skip to the next step just yet.

A common, less-documented issue is some iPhones will charge when connected to a laptop computer, but not with the wall charger. Even if your friend’s iPhone charges with the same cable and wall charger, it’s possible that your iPhone will not. Without going into a detailed discussion about why this happens, try charging your iPhone using a USB port on your computer if you usually use a wall outlet, and try a wall charger if you usually charge your iPhone with your laptop.

To learn more about how to fix iPhone charging problems that can be related to this issue, I recommend you check out my article called My iPhone Won’t Charge.

Make Sure It’s Not Just The Display

If your iPhone still won’t turn on, plug your iPhone into your computer and open iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer). Does iTunes recognize your iPhone? If it does, back up your iPhone right away. If there’s a serious hardware problem, this might be your last chance to back up your data.

If your iPhone shows up in iTunes of Finder and you can successfully back it up, or if it’s making any noises at all, you may need to have your iPhone’s display repaired. My article about what to do if your iPhone screen turns black can help. Scroll to the Repair Options section at the bottom of this article to learn what to do next (and possibly save some money).

If your iPhone doesn’t show up in iTunes or Finder, try doing a hard reset while your iPhone is connected to your computer. Do you see any error messages? If iTunes says you need to restore your iPhone, do it.

If you’ve tried the previous steps and your iPhone still won’t turn on, there’s probably no way to recover the data that’s on your iPhone now unless you have an iTunes, Finder, or iCloud backup. The only other option for recovering data is to use one of the very expensive iPhone data recovery companies you can find with a Google search.

Check For Physical Or Liquid Damage

For those of us who’ve dropped our iPhones and got away with it, iPhones are tough. For people whose iPhones stopped working after they watched their daughter’s softball game in the rain, iPhones are fragile. Drops and spills can cause damage that stops iPhones from turning on.

Water damage is insidious and unpredictable. A spill from a week ago can cause a problem to occur today for the very first time. A drop of water got in the charging port and your iPhone won’t charge, but your friend spilled a glass of water on his iPhone and it works just fine — we hear stories like this all the time.

Do a visual inspection of the outside of your iPhone — is there any damage? If it’s minor, Apple may ignore it and replace your iPhone under warranty.

Next, check for liquid damage. Your iPhone’s warranty doesn’t cover liquid damage unless your have AppleCare+, and even then, there’s still a deductible. To learn how to check if your iPhone has water damage, check out our comprehensive guide on iPhone liquid damage.

Repair Options For When An iPhone Won’t Turn On

If you’re under warranty and there’s no physical or liquid damage, Apple will probably cover the repair for no charge. If you’re not, Apple can be expensive—but there are good alternatives.

If you want to repair your iPhone today, Puls will meet you at a location of your choice and fix your iPhone in minutes.

Now might be a good time to get a new cell phone. iPhone repairs are expensive, and your device may have multiple hardware problems. Repair companies often need to replace every broken component. Those repairs will add up quickly, and your bill may be hundreds of dollars. It may be more economical to upgrade to a newer iPhone. Check out UpPhone’s tool to compare every cell phone on every wireless carrier.

Your iPhone Is Turning On Again: Time To Wrap It Up

By this point, you’ve determined why your iPhone won’t turn on and the next steps to take if your iPhone needs to be repaired. If it helped you, please share it with your friends, especially because so many other articles out there are filled with inaccurate information on this subject. I’m interested to hear about your experience with troubleshooting and how you fixed your iPhone in the comments section below.

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My iPhone Is Stuck In Headphones Mode. Here’s The Real Fix!

You’re absolutely sure that headphones aren’t plugged into your iPhone, because, well, they’re not. You see “Headphones” above the volume slider when you press the volume buttons, but your iPhone isn’t making any sound. You’ve tried a hard reset, putting your headphones in, and taking them out again, but it’s not working. In this article, I’ll explain why your iPhone is stuck in headphone mode, an awesome trick to get junk out of your headphone jack or Lightning port, and how to fix the problem for good!

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My iPhone Doesn’t Have A Headphone Jack! How Can It Be Stuck In Headphones Mode?

Apple got rid of the headphone jack when they released the iPhone 7. It was very controversial at the time, but many people have moved onto using Bluetooth headphones like AirPods.

However, Apple didn’t completely eliminate the ability to use wired headphones on newer iPhones. Your purchase of an iPhone 7 or newer model includes a pair of wired headphones that plug directly into your iPhone’s Lightning port (also known as the charging port).

A new iPhone 7, 8, or X also includes a dongle which lets you connect your old headphones to your iPhone’s Lightning port. However, Apple stopped including this dongle with the iPhone XS, XS Max, and XR.

Even though the iPhone 7 and newer models don’t have a traditional headphone jack, they can still get stuck in headphones mode! The steps below will help you fix any model iPhone that is stuck on headphone mode.

No, iPhone, There Aren’t Headphones Plugged In!

Your iPhone is stuck on headphone mode because it thinks headphones are plugged into the headphone jack or Lightning port, even though they’re not. This is usually caused by a problem with the headphone jack or Lightning port itself. 99% of the time it’s a hardware problem, not a software problem.

Eliminate The Possibility Of A Software Problem

The easiest way to make sure a software problem isn’t causing your iPhone to stay stuck in headphones mode is to turn it off and back on again. To turn off your iPhone, press and hold the power button (also known as the Sleep / Wake button) and slide the button next to “slide to power off” across the screen.

If you have an iPhone X or newer, press and hold the Side button and either volume button until “slide to power off” appears on the screen. Swipe the power icon left to right to shut down your iPhone X or newer.

It can take 20 seconds or so for your iPhone to turn off, and that’s completely normal. To turn your iPhone back on, hold the power button (iPhone 8 and older) or the Side button (iPhone X and newer) until the Apple logo appears on the screen. You can let go of the power button or Side button when the Apple logo appears.

If your iPhone is still stuck on headphones mode after your iPhone turns back on, there’s a hardware problem with your iPhone. At this point, this problem is being caused by one of two possibilities:

  • Debris stuck inside the headphone jack or Lightning port is fooling your iPhone into thinking that headphones are plugged in.
  • The headphone jack or Lightning port is damaged, either physically or by liquid.

Take A Look Inside Your iPhone

Grab a flashlight and shine it inside your iPhone’s headphone jack or Lightning port. Is there any debris stuck inside? I’ve seen everything from rice, to brown goo, to broken-off tips of cheap headphones stuck inside. Trying to extract something from your iPhone’s headphone jack or Lightning port is extremely difficult, and some Apple techs won’t even try.

Poking around in your iPhones headphone jack or Lightning port can cause damage, but most people I’ve worked with agreed it was worth the risk because they really had nothing to lose. If I had to guess, I’d say I was successful about 50% of the time when I tried to extract something from a customer’s headphone jack when I worked at an Apple Store.

How Do I Get Junk Out Of My iPhone’s Headphone Jack?

There’s no right way to do this, and Apple Stores don’t have any tools designed to extract debris from headphone jacks. There are, however, some unofficial tricks that Apple techs sometimes use to get stuff out. Be careful — none of these are Apple-approved methods because they can cause damage, but I’ve had success with each of them in different situations.

The BIC Pen Trick

I really wanted to write this article so I could share this trick with you. An Apple Genius showed me how to do it, and I still think it’s brilliant. Be warned: Your pen will not survive this procedure. Here’s how to use a BIC pen to remove debris from an iPhone’s headphone jack:

  1. Use a standard BIC pen and remove the cap.
  2. Use pliers to pull the pen tip away from the plastic housing.
  3. The tip is attached to a circular plastic cartridge that contains the ink.
  4. The opposite end of the cartridge is the perfect size to remove debris from the headphone jack.
  5. Insert that end into the headphone jack and gently twist to loosen the debris, and then shake it out of your iPhone or iPad.

I’ve saved lots of headphone jacks using this trick. Be careful not to press too hard. If the debris isn’t coming out, move on to the next tip.

Compressed Air

Try using a can of compressed air to blow air directly into your iPhone’s headphone jack. This may work even if you don’t see anything stuck inside. Compressed air can loosen debris just enough to shake it out or blow it out completely. Be gentle: Don’t stick the hose all the way into your iPhone’s headphone jack and start blowing. Start from the outside of your iPhone and work your way in.

If you don’t have a can of compressed air, you can try blowing it out yourself, but I don’t particularly like that option because our breath contains moisture that can damage your iPhone’s internal circuitry. If you feel like you have nothing to lose, then by all means, give it a try.

Tweezers

Really thin tweezers can sometimes reach just far enough inside to pull a piece of rice or other debris out of an iPhone’s headphone jack. Using tweezers is risky, though. It’s a lot like the game called Operation (by Milton Bradley). It’s very easy to damage the sides of the headphone jack if you shove tweezers in too far.

I Don’t Recommend This, But…

Some tech-savvy people (and secretly, some Apple Geniuses) have had success extracting debris from iPhone headphone jacks by disassembling the iPhone and poking the debris out from the underneath of the headphone jack. There are some excellent teardown guides of iPhones if you’d like to try, but I don’t recommend you do.

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How Do I Get Junk Out Of My iPhone’s Lightning Port?

Just like a headphone jack, it can be difficult to remove gunk and debris from from a Lightning port. The safest way to remove debris from an iPhone Lightning port is to use an anti-static brush.

If you try to clean out the Lightning port with an object like a paperclip or a thumbtack, you can run the risk of causing an electrical charge within your iPhone, which could cause even more damage. Toothpicks are also risky, because they can splinter and get stuck inside your iPhone.

However, most people don’t own an anti-static brush, and that’s okay. A brand new, unused toothbrush makes a fine substitute if you don’t have an anti-static brush.

The Cocktail Straw Trick

This method could also be called the “coffee stirrer” trick, as either utensil can be used. Flatten out the tip of your cocktail straw or coffee stirrer so it can fit inside your iPhone’s Lightning port. Use the flat tip of the straw to scrape or scoop any gunk out of the Lightning port.

Compressed air and tweezers are also possible solutions if something is lodged in your in your iPhone’s Lightning port.

I’ve Tried Everything And My iPhone Is Still Stuck On Headphone Mode!

If your iPhone still isn’t working after you’ve tried everything above, there’s a good chance your iPhone needs to be repaired. Usually, the headphone jack or the Lightning port on an iPhone will stop working for one of two reasons:

Water Damage

A very common reason for iPhones getting stuck in headphones mode is water damage, and a lot of the time people don’t know how it could have happened. Here’s how the conversation went: I’d ask, “Are you an athlete?”, and they would say yes. I’d ask, “Do you listen to music when you run or work out?”, and they’d say yes again. Can you guess what happened?

A lot of the time, this is problem is caused when sweat runs down the cord of an athlete’s headphones. At some point, a small amount of sweat gets inside the headphone jack or Lightning port and causes their iPhone to get stuck in headphone mode.

Other types of water damage can cause this problem too — it doesn’t take much. The headphone jack on older iPhones and the Lightning port on newer iPhones are two of the only openings on the outside of the iPhone, and that makes them particularly susceptible to water damage. Even if the rest of an iPhone works perfectly after it gets wet, the headphone jack or Lightning port may not.

Physical Damage

If your iPhone is smashed into 1000 pieces, you probably know what’s wrong. If it’s still in one piece, there is another very common reason why iPhones get stuck on headphone mode: The headphone jack or Lightning port gets pulled away from the logic board.

“Wait a second. I keep my iPhone in great shape.”

Plugging headphones in and out of your iPhone should never cause this problem. I’ve never seen it occur from normal use. Here’s the question I’d ask: “Do you wrap your headphones around your iPhone when you’re not using it?” The customer would say yes. (Come to think of it, the same Genius who turned me on to the BIC pen trick told me this, too. I’d give him credit if I didn’t think he could get in trouble.) Can you guess what happened here?

After a while, the strain from the headphones wrapped around the iPhone on the end plugged into the headphone jack or Lightning port becomes so great that they entirely start to pull away from the logic board. It’s OK to wrap your headphones around your iPhone, as long as you unplug them when you do.

Unfortunately, if you’re reading this, there’s a good chance the damage is already done and you’ll need to repair your iPhone.

Repair Options: Apple vs. Puls

This problem is especially frustrating for people who go to the Apple Store because the only repair option Apple offers to fix a broken headphone jack is to replace the entire iPhone. A lot of people simply refuse, opting instead to use a Bluetooth headset or speaker dock to make and receive phone calls, but it’s a major inconvenience when the sound doesn’t work on your iPhone.

The case is similar for broken iPhone Lightning ports. Apple will typically just replace your iPhone if its Lightning port is broken. The replacement is covered by your AppleCare+ warranty.

To make matters worse, debris stuck inside your iPhone’s headphone jack or Lightning port isn’t covered under warranty, so repairing this simple problem can be very expensive.

If you’d like to repair your iPhone today for a lot less than Apple, Puls will meet you at home or a location of your choice in less than an hour, and they offer a lifetime warranty on parts and labor.

Get A New Cell Phone

You may want to consider getting a new phone instead of having your current one repaired. iPhone repairs can get expensive quickly. If more than one component is damaged — which isn’t uncommon if you dropped your iPhone or exposed it to water — the repair company typically has to replace every part, not just the headphone jack. Check out the UpPhone cell phone comparison tool to review your options!

Wrapping It Up

It’s frustrating when an iPhone gets stuck in headphones mode, because it seems like a simple problem should have a simple solution. It’s unfortunate that a tiny piece of debris or a little drop of water can have such a detrimental effect on your iPhone. I sincerely hope that your iPhone is no longer stuck on headphone mode, but if it is, at least you know what to do next. Feel free to leave a comment below. I’d like to hear about any creative ways you’ve found to remove debris from the headphone jack or Lightning port of your iPhone.

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