There is no sound on apple tv

Question: Q: Пропадает звук на видео Apple TV / Audio drops out on Apple TV videos

Здравствуйте. Столкнулись с проблемой, что в Apple TV пропадает звук на видео. Началось после очередного обновления. Потом были ещё обновления, но ничего не исправилось. Apple TV подключена по домашней сети Wi-Fi к Домашней медиатеке. Домашняя медиатека включена на компьютере на Windows, через iTunes.

Проблема не постоянная, один раз одно и то же видео может проиграться корректно, в другой раз звук пропадёт. Причём звук пропадает в разных местах видео и в разных видео. Но некоторые видео более «проблемные» — на них проявляется чаще, а некоторые всегда воспроизводятся корректно.

Может быть кто-то из Вас сможет помочь и что-то посоветует? Так как пользоваться Apple TV становится уже не возможно, но достойных альтернатив нет. Буду Вам ОЧЕНЬ благодарен.

Пример ниже снял на телефон.

Hello. Faced the problem that the audio on the video disappears in the Apple TV. Started after another update. Then there were more updates, but nothing was fixed. Apple TV is connected to Home Library over your home Wi-Fi network. Home Library is included on a Windows computer via iTunes.

The problem is not permanent, one time the same video can play correctly, another time the sound will disappear. Moreover, the sound disappears in different places in the video and in different videos. But some videos are more «problematic» — they show up more often, and some always play correctly.

Maybe someone of you can help and advise something? Since it is no longer possible to use Apple TV, there are no worthy alternatives. I will be very grateful.

Источник

Question: Q: No sound at all on Apple TV 4

So this morning I turn my apple TV on (it’s connected to my Panasonic Viera TV), and I find out I have absolutely no sound. I tried other channels to see if the problem comes from my TV, but no, I only have the sound problem when watching my apple TV. So I change all the wiring, HDMI, channels, restart, reboot partially and then totally the apple TV, follows the instructions on the Apple website and forums, etc. No luck so far.

I now have tried several times to get Apple to call me, but I keep getting email saying they’re trying to call me, but going straight to voicemail. I typed my number several times to get them to call me back, same thing — and my phone works perfectly well!

So, can anyone help me please? Thanks 🙂

Apple TV (4th generation)

Posted on Jan 10, 2017 4:11 AM

Helpful answers

Thank you for using Apple Support Communities. It seems like you have no sound when using the Apple TV. It looks like you have already done some troubleshooting. I would recommend you read this article and use it to help troubleshoot the issue.

If you hear static or don’t hear any sound on your Apple TV

Get help with surround sound. For other issues, use these steps and check the audio after each step:

1. Unplug both ends of your HDMI cable. Then firmly plug them back in.
2. Turn off your TV and receiver (if you use one). Unplug your Apple TV from power, then plug it back in. Turn your receiver and TV back on.
3. Connect your Apple TV directly to your TV instead of using a receiver or HDMI switch, since the issue might be with your receiver or switch.
4. On your Apple TV, select Settings > Audio & Video.
5. Make sure Audio Out is set to Apple TV.
6. Change the Audio Mode from Auto to 16 bit.
7. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off.
8. For distorted sound or audio-sync issues, you might need to turn off volume leveling or other audio-processing controls on your TV or receiver. Check the manual or call the manufacturer for help.

If you don’t hear sound when you navigate the menu, choose Settings > Audio & Video. Then make sure that Sound Effects and Music is on.

If the issue still persists after all of this, another thing you can do is to restore the Apple TV using iTunes on a computer.
Restore your Apple TV to its factory settings
Take care.

Источник

How to Fix Apple TV Sound Not Working

Many users have encountered no sound issue in their Apple TV. They complain having no sound while movies are playing, Airplay sound is not working on Apple TV and the like. Well! These problems are majority of the time related to different configuration and settings. No doubt you are suffering from this issue as well; otherwise you wouldn’t have been reading this post. Thankfully, there are some solutions that can help in fixing the no sound problem. So, just keep your eyes on the screen and know what to do when the sound on your Apple TV is not working.

Common Tips to Fix Apple TV No Sound

The primary thing to carry out in the situation is examining the volume of the TV. Check if it is muted or not. Look for the manual in order to change these kinds of settings.

The next thing you need to make sure of when Apple TV sound is not working is checking all the connections between your Apple TV and the Home Theatre system. Check the necessary device that needs to be connected to make the TV work properly. All the cords and wireless connection are appropriate or not.

If still your Apple TV sound does not work, a simple force restarting steps could do the trick. Try out this workaround and get the problem solved. If you have no idea, here is how to perform this method. Just press the ‘Menu’ and ‘Down’ button altogether for nearly 6-8 seconds. Release the buttons when your Apple TV restarts. You will have to wait a couple of minutes for fully restarting the TV. Hope this will remove the problem.

In case you own a third party Home Theatre system and using it or it is an optical digital audio port you making use of, you need to try to establish the connection between your TV with the Apple TV using an HDMI cable. If your Apple TV sound is still not working, odds are that the changing of audio output can give the results. Here are the steps to execute this:

• Firstly you need to get your Apple remote. Choose ‘Settings’ and go to ‘Audio & Video’.
• In the ‘Audio Mode’ option, change the setting from Auto to ’16 bit’.

When there are no results, you can also try to disable Dolby Digital Out settings. The following steps will explain you how you can do this.

• Taking the help of the Apple TV remote, open ‘Settings’ first.
• Now, go to ‘Audio & Video’ option.
• In the ‘Dolby Digital Out’ settings, turn it off from on.

Ultimate Solution to Fix Apple TV Sound Not Working

Another solution and the best solution that can help you in fixing Apple TV no sound problem is Tenorshare ReiBoot. This tool is highly recommended to use for its reliability and ability to fix the issues without any data loss. You will get no complications while working with it to repair the problem. It is fully compatible with Mac and Windows operating systems. Let us understand the tutorial for using the tool accurately.

Step 1 – Launch the program in your PC and take HDMI cable and power cord to unplug Apple TV. Now, use a USB-C cable and connect the TV and PC with it. The USB port on Apple TV can be foune next to HDMI port.

Step 2 – When the TV gets detected by the software, click on ‘Repair Operating System’ panel from the main screen. Subsequently, click on ‘Start Repair’ from the next interface.

Step 3 – Now, click on ‘Download’ to get the latest firmware for Apple TV downloaded. When downloading gets finished, hit on the ‘Start Repair’ option and your TV’s problem will begin to repair. The TV will restart once it is fixed.

Video Guide to Fix Apple TV Issues with ReiBoot

Now, you don’t have to ask others «why the sound on my Apple TV is not working» because you have learnt everything about it in the post. We hope you liked the post and all your problems get sorted after reading it. If you have any query regarding Apple TV or other iOS devices, feel free to comment below and ask. Thanks readers!

Updated on 2020-03-29 / Update for Apple TV Repair

Источник

Question: Q: no sound when using airplay and apple tv

Just purchased a 13″ Macbook Pro. I also have an Apple TV hooked up via HDMI to my television. The Apple TV console is black in color. I have successfully streamed video and audio to the Apple TV from my iPhone 5 and my wife’s iPhone 6 via AirPlay. When trying to stream video from the Macbook Pro to the Apple TV console via AirPlay — the video appears on my television but there is absolutely no sound transmitted. How can I get audio to come through on my television when using Airplay and my Macbook Pro just like it works when using an iPhone and Airplay (which works successfully).

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Nov 21, 2014 5:33 PM

All replies

Loading page content

Page content loaded

Hello there redmncivic,

If you are still unable to get audio when playing your content from your Mac via AirPlay to your Apple TV, and you have already restarted your Mac, I would use these troubleshooting steps specifically to help isolate and resolve the issue.

Restart your Apple TV by holding down Menu and Down on the Apple Remote for six seconds. The Apple TV may take a few minutes to restart.

If you’re using a home theater receiver or optical digital audio port (sometimes called S/PDIF or TOSLINK):

1. Connect your TV directly to your Apple TV with an HDMI cable.
2. If the audio issue isn’t resolved, see the manufacturer’s user guide for additional support or follow the steps below.

If you continue to experience the issue after completing the above steps, try these steps:

1. Set the audio output mode for the Apple TV:
   1. With your Apple Remote, select Settings >Audio & Video.
   2. Change the Audio Output setting from Auto to 16 bit.
2. Turn off the Dolby Digital Out setting (your TV or receiver may not be properly detecting a Dolby Digital signal):
   1. With your Apple Remote, select Settings >Audio & Video.
   2. Change the Dolby Digital Out setting from On to Off.

Thank you for using Apple Support Communities.

Источник

Question: Q: No Sound on Apple TV

I am having a strange problem. I just purchased a TV season, and on one of my Apple TV’s there is no sound. It plays on the other two Apple TV’s, the TV App on all Apple TV’s and my computer just fine. Everything else on this same Apple TVplays fine, and it is only this one series, (Mr. Mercedes). Any help would be appreciated.

Apple TV 4K, tvOS 13

Posted on Nov 6, 2019 12:34 PM

All replies

Loading page content

Page content loaded

I have the exact same problem. They worked in the beginning. I’ve deleted the seasons many times, but the problem persists after I download again. Nothing fixes it.

Nov 11, 2019 10:26 PM

what happens if you change the settings audio from surround to stereo ?

Nov 11, 2019 11:13 PM

It is not an audio settings problem, as it streams with sound from the TV app. Everything else I have is fine and streams with no problems from my local files. I called Apple Support and they claim there are no other complaints about this series. It is only a problem on the Apple TV 4K. I have two other Apple TV 4 units and there is no problem there. Support had me send a diagnostic, and said they would call back. That was last week and I have not heard anything as of yet.

Nov 12, 2019 4:27 AM

Yes, it is not a Apple TV 4K hardware issue. It is an issue with season 1 & 2 of Mr Mercedes.

Nov 12, 2019 7:58 AM

In my case it is. For some reason they are fine on the Apple TV 4 units I have, both streaming local files and using the TV app. On the 4K unit, it streams fine using the TV app, but not the local files. Very strange.

Nov 12, 2019 8:36 AM

Yes! I have both seasons of Mr Mercedes stored locally as well. The weird part is the local files had sound once. Then one day the sound just stopped for every episode in both seasons.

Nov 12, 2019 9:06 AM

Question: Q: No Sound on Apple TV More Less

Источник