Question: Q: iPhone X is disabled
My iPhone X very regularly has the message «iPhone is disabled — try again in X minutes».
I suspect the problem is related to Face Time — it sees my face as I put the phone in my pocket, and tries repeatedly to log me in — thus resulting in the message.
This is very annoying — any suggestions to cure?
iPhone X, iOS 11.1.2
Posted on Dec 1, 2017 9:46 AM
Helpful answers
I appreciate the reply — but it does not address the situation.
I have not forgotten the passcode — the issue is that Face Time randomly disables the iPhone.
Dec 1, 2017 11:18 AM
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Apple ID Has Been Disabled
Dec 1, 2017 9:55 AM
I appreciate the reply — but it does not address the situation.
I have not forgotten the passcode — the issue is that Face Time randomly disables the iPhone.
Dec 1, 2017 11:18 AM
Have you tried any troubleshooting?
- Restart : Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
- Reset : Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
- Restore : Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
- How to erase your iOS device & then set it up as a new device or restore it from backups
If the above doesn ’ t work for you, then :
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave
one end of the cable connected to your computer’s USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes, and then start with step 2 again.
4. Continue holding the Home button until you see the «Connect to iTunes» screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following «recovery mode» alert:
6. Use iTunes to restore the device.
If you don’t see the «Connect to iTunes» screen, try these steps again. If you see the «Connect to iTunes» screen but the device does not appear in iTunes, see this article and its related links.
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Question: Q: Solved: Fix for «Apple Pay has been disabled because the security settings of this Mac were modified».
Just thought this may help others with this issue. I just bought my new 16″ MacBook Pro and was having difficulty setting up Apple Pay on this laptop and got this message : Apple Pay has been disabled because the security settings of this Mac were modified. I checked all the security settings and all were as suggested but after hours of searching for an answer I decided to go to Software Update/Advanced and uncheck the recheck «Install system data files and security updates». Next time I went to Wallet and clicked the box both my credit cards loaded and now I have successfully set up my Apple Pay. Has anyone else tried this? It certainly worked for me
MacBook Pro with Touch Bar
Posted on Apr 28, 2020 2:42 AM
Helpful answers
Thanks no problem! I did mean to say to uncheck and then recheck the check box but you figured that out. Funny its my first mac problem to bug me after retiring as senior mac systems officer! I’ve not lost the touch! Glad it helped. Loving my new MBP.
May 1, 2020 2:12 AM
Thank you so much, that solution also worked for me. I have a new MacBook Air and like you I was trying everything. I’m so pleased it’s resolved thank you. Linda
May 1, 2020 1:44 AM
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Thank you so much, that solution also worked for me. I have a new MacBook Air and like you I was trying everything. I’m so pleased it’s resolved thank you. Linda
May 1, 2020 1:44 AM
Thanks no problem! I did mean to say to uncheck and then recheck the check box but you figured that out. Funny its my first mac problem to bug me after retiring as senior mac systems officer! I’ve not lost the touch! Glad it helped. Loving my new MBP.
May 1, 2020 2:12 AM
Thank you! I had the same problem and this fixed it for me!
Jun 4, 2020 11:57 PM
This worked here on my MBP 16″ as well.
It seems Apple really needs a refresh permissions feature across all devices as this is an ongoing problem with icloud things.
Jun 8, 2020 1:15 PM
I had «Install system data files and security updates» on my previous MacBook, and I guess that setting got transferred to my new MacBook. I had Apple Pay working on the old MacBook just fine, however, even with that option unchecked.
This thread was great for giving me the hint to try this Software Update setting, because the page that Apple links you to when Apple Pay is disallowed says nothing about this issue, and I never would have guessed to try «Install system data files and security updates» otherwise.
Perhaps its just a matter of whether it’s checked at the time you add credit cards to your Mac, and then you can turn it off later and you’ll still be okay?
While I like to keep MacOS up-to-date, I only want automatic downloads and notifications — I definitely don’t like any setup that automatically shuts down and reboots my system when I might have been in the middle of something I don’t want interrupted.
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Question: Q: My apple id has been disabled
hello! my name is hamedmiri and my apple id has been disabled. please help me.
Posted on Sep 16, 2017 5:53 AM
Posted on Sep 16, 2017 6:13 AM
Helpful answers
You might not have used your Apple ID in a long time. And you probably won’t see anything beforehand alerting you on your iPhone, iPad, or Mac. But every time you try to log in, it doesn’t accept the information. Your Apple ID is disabled.
Just try to login in your pc or go to the apple websit and reset your AppleID password and than try to login from your device with your new password. This may be due to more number of attempt in sign in and not using ur AppleID for long time
You enter your Apple ID and password, click Sign In, and it doesn’t work. One of the alerts listed below may appear when you try to use certain Apple services that require an Apple ID. These messages inform you that your Apple ID is disabled.
And if you tried to access your Apple ID too many times with the wrong password, your account is automatically locked for a period of time. Even if you remember the correct password! Once Apple identifies a problem with your Apple ID and disables it, you can’t log in. It’s as simple AND as frustrating as that!
Known Apple ID alerts include
- “This Apple ID has been disabled for security reasons.”
- “Too many attempted sign-ins.”
- “Your Apple ID has been disabled”
- “You can’t sign in because your account has been disabled for security reasons.”
- “This Apple ID has been locked for security reasons.”
- “Please contact iTunes support to complete this transaction»
The usual suspects for a disabled Apple ID are entering the wrong password too many times in a row or not having used an Apple ID for a long time. And usually, when your Apple ID is disabled it’s not someone trying to hack your account, but rather you get yourself locked out because of a forgotten password. Yes, we’re human and yup, we are error-prone.
Additionally, Apple periodically changes the rules and requirements for Apple IDs, passwords, security questions, and verification steps. So if you haven’t updated your Apple ID setting to meet these needs, Apple occasionally disables these accounts until you log in and update all your information.
If you have an outstanding (unpaid) charge or any disputed charges on Apple’s iTunes or App Store, Apple might disable your ID and purchase priveledges until you pay the charge . Unpaid charges are often due to credit or debit card expiration, so check that your card information is up-to-date. You may need to call Apple’s iTunes Support Team directly to find out if there is an unpaid charge on your iTunes account. Once paid, Apple restores app purchasing again.
- Try logging in to your account via a web browser
- Check your App Store and iTunes account for unpaid charges AND pay them
- Wait for at least 8 hours for your Apple ID to start functioning again
- Check that your iDevice’s Restrictions are OFF
- Reset password on Apple’s password site, then log out & back into iCloud
- Login to iforgot to authenticate your ID with your email or by answering security questions
- Contact Apple support if nothing else works
Recent Dispute with Apple Charges?
Your Apple ID might just be locked because months ago you disputed Apple charges on your credit card. When you dispute an Apple charge, Apple often temporarily closes your account until you call in and resolve the charging issue. Apple takes security very seriously. When Apple suspects your account has been hacked, it suspends it. So this is added protection just in case your credit card is being used by someone not authorized.
Often this message (“Apple ID has been disabled”) means that you have a billing issue–usually an unpaid iTunes or App Store order. If you can still access your account information, check your billing information and update your payment method and any other settings. If you cannot access your account, contact Apple Support and take a look at your billing and payment information with them. Clear up anything outstanding.
Entered Password Too Many Times?
When you try incorrect passwords too many times, your Apple ID automatically locks to protect your security. Consequently, you can’t sign in to any Apple services that use your Apple ID, like iCloud, iTunes, the App Store, Apple Music, etc. Once you verify your identity with Apple, your account unlocks. Go to iforgot. apple. com and unlock your account with your existing password or reset your password. See the section Reset Password for the details on how to do this.
Log in Via a Browser
Try logging into your iTunes or iCloud account from Safari, Chrome, or another browser, preferably on a Mac or computer versus an iDevice. Getting this particular error message usually means Apple needs to perform a security check on your account. Alternatively, wait at least 8 hours and try again–this fix works in cases when you made multiple unsuccessful attempts by entering an incorrect password too many times.
Check Your Restrictions
Look and see if you set-up Restrictions on your iDevice for times when other folks are using your device, like your kids, grandparents, family members or friends, check those restrictions off. We often use restrictions on our iPhones and iPads to disable in-app purchases so that our children and any others using our iDevices aren’t allowed to make purchases on our accounts. 
Go to Settings > General > Restrictions and verify this setting is “Off.” If Restrictions are enabled, you’ll need your restrictions passcode to disable this feature. Your restrictions passcode is not the same as your Apple ID password–it’s a four digit passcode you created when first enabling restrictions. If you’ve forgotten your Restrictions Passcode, check out our article on setting up iDevices into Kids Mode that outlines the steps to address this issue.
Reset Password and Log Out of iTunes or iCloud
First, reset your password by visiting Apple’s support site for Apple ID passwords. If you’re able to reset your password, then try logging out and back in of iTunes or iCloud on your iDevice. 
To log out of your iTunes account on your iPhone or other iDevices, Tap on your Apple ID in Settings > Apple ID Profile . Scroll Down and Sign Out and then log back in to see if that refreshes your Apple ID account. There’s also alink here to Apple’s iForgot site if you’re having trouble with knowing your Apple ID and password.
Visit Apple’s Support Sites
Go to Find Apple ID to unlock and reset your account. This process requires you to either authenticate your ID by email or answer the security question(s) provided when you created your Apple ID. This recovery process should restore your account in a jiffy. Please note that if you are an iCloud user, enter your full iCloud email address ( username@icloud.com .) If your security questions do not work, or you don’t know the answers anymore and you do not have a verified rescue email setup that’s different from your locked iCloud email account, you cannot prove your identity using the web interface. You need to contact Apple supportdirectly to get help with unlocking the account. 
If your issue is a forgotten password, visit Apple iForgot to recover your password. iForgot walks you through the steps to reset a forgotten password, unlock your account, and recover an Apple ID. Be aware that after multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked. And you need to wait at least a day try again.
For iFolks Using Two-Step Verification
If you use two-step verification, you need to use BOTH your recovery key and one of your trusted iDevices . And if you use two–factor authentication, you need your trusted device OR your trusted phone number to unlock your Apple ID.
If You Lost Your Recovery Key
As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key. Go to your Apple ID account page. Sign in with your password and trusted device. In the Security section, click Edit > Replace Lost Key. Keep your new Recovery Key in a safe place. Your old Recovery Key won’t work anymore, and you can’t use it to reset your password or access your account.
For Alert “Your Apple ID has been disabled.”
For iFolks seeing the message “Your Apple ID has been disabled,” performing the suggested reset for your Apple ID may not work. Usually, you still access all of your Apple accounts without problems. But you may not be able to purchase or update your Apps. Receiving this alert means that your account is under investigation by Apple due to some of the more serious security concerns. You need to contact Apple support straight away. Resolving this issue often takes several days for Apple. So prepare for patience! Here’s the step how to fix, first Contact Apple for support and service. Find your country’s Apple Customer Service, call the appropriate phone number and talk directly to an Apple Account Service Team Member. Let them know you need to enable your Apple ID Account. Enabling your account should only take a few minutes as long answer all their questions verifying your account and identity. For further information on a related issue, read this article: How to Prevent iTunes Credit Card Fraud. 
Step by Step to Resolve Apple ID Disabled Alerts
- From any browser, go to Apple Support
- From the product, menu choose iTunes & Apple Music or Apple ID
- For iTunes & Apple Music
- Click iTunes Store
- Select Account Management
- Click “Apple ID has been disabled for security reasons” alert
- For Apple ID
Disabled Apple ID
- For iTunes & Apple Music
- When you see How would you like to get help?” click Talk to Apple Support Now or Schedule a Call
- Enter your name, email, phone number, and Apple ID (if known) and click Continue
- If you again see Talk to Apple Support Now on screen, click it
- Provide your phone number, and Apple Support calls you
When you speak to Apple, ask them to transfer you to the iTunes Account Security team as your account is disabled. You need to answer your security questions, and then Apple Support Team Member should submit a ticket to the iTunes Support to fix it.
If You Do NOT Know or Forgot Your Apple ID
Check and see if you are signed into your account on one of your iDevices
iPhones, iPads, and iDevices use Apple IDs for these services
- Tap Settings > App & iTunes Store
- Go to Settings > iCloud
- Tap Settings > Messages > Send & Receive
- Go to Settings > FaceTime
- Tap Settings > Mail
Check and see if you are signed into your account from your Mac computer
Macs use Apple IDs for these services
- Select Apple menu > System Preferences > iCloud
- Open Mail, then select Mail > Preferences > Accounts
- Select Calendar, then select Calendar > Preferences > Accounts
- Open FaceTime, then select FaceTime > Preferences > Settings
- Choose Messages, then select Messages > Preferences > Accounts
See if you previously bought something in the iTunes Store. If so, check which account was used to purchase it.
To Check Apple ID via iTunes
- Open iTunes
- Click one of your purchases. Find your purchases under My Music or Playlists
- Choose Edit > Get Info
- Click the File tab
- The ‘purchased by’ shows the Apple ID that was used to buy the item
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