Track your apple order

Order Status

When will I receive my order?

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.

You can also view these dates on our Order Status website.

How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

What is the current status of my order?

To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.

You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.

What can I do on the Self Service Website?

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:

• reauthorise your credit/debit card or update your credit/debit card details
• change your email address
• change your delivery or billing address
• change iPod personalisation
• cancel your order or an item from your order
• reprint an invoice
• initiate the return of an order or an item from your order
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Can I change my order?

Some order details can be amended depending on the status of your order. Please visit our
Order Status website to view your order details.

If you need assistance, please contact Apple Store Customer Service.

I want to cancel my order.

If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

How do Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment on delivery method, this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email and text message confirming that your product(s) have shipped. This will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email, telephone or text message if:

• we require further information from you to process your order
• we need to make changes to your order
  (e.g. availability dates, product upgrades. )
• we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email or text message.

Please make sure that the email address and telephone number on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Self Service website

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.

‡ Listed pricing is Maximum Retail Price (inclusive of all taxes).

†† We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

More ways to shop: Find a retailer near you. Or call 000800 040 1966 .

Copyright © 2021 Apple Inc. All rights reserved.

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Viewing & Changing Orders

Want to view or edit an order? You can check order status, track a delivery, view pickup details, edit your delivery or email address, print an invoice and more by checking your online Order Status (Opens in a new window) .

Online Order Status

To view or edit your Apple Online Store order, visit online Order Status and sign in with your Apple ID and password. With online Order Status (Opens in a new window) you can:

• Check order status
• Track a shipment
• Return eligible items
• Edit delivery or billing information
• View pickup information
• View or edit gift messaging or engraving
• Print an invoice

Don’t have an Apple ID? Visit the Your Account help page for more details on how to create an Apple ID. You can view and edit your orders without an Apple ID by signing in with your order number, along with the delivery postal code or email address.

Check Order Status

It’s easy to check the status of your order. First, visit online Order Status (Opens in a new window) and enter your Apple ID and password.

Once you sign in, select View Orders. This shows a summary of your most recent order. If you want to view a different order, select View more orders from the drop-down menu on the page.

On the Your Orders page, an order status message displays above each of your items. These messages include:

• Order Placed — We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order.
• Order in Progress — We have all the information needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
• Preparing to Ship — We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
• Shipped — You can use the “Track Shipment” button to follow your package online. This information will be available within the first 24 hours of shipment.
• Delivered — The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order, you can initiate the process online.
• Shipping to Store — Your item has shipped and is on the way to the Apple Store. We’ll send a Pickup Notification email to you when it’s ready for pickup. Please wait for the Pickup Notification email before arriving at the Apple Store.
• Ready for Pickup — Your item is ready at the Apple Store. Remember to bring with you the card you used for payment, or the order number and a valid photo ID.
• Picked up — Your item has been picked up from the Apple Store.

Track

Track Shipped Items

For items shipped to a physical address, you’ll receive a Shipment Notification email with your carrier information and estimated delivery date and, if available, a tracking number.

You can also view shipping information in online Order Status. Once you sign in with your Apple ID and password, select Edit Orders. On the Your Orders page, select Track Shipment and the window will display the item’s estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.

To ensure safe delivery, most shipments require a signature on delivery. Refer to the Shipping & Pickup help page if you are unavailable to provide a signature.

Pickup Items

Once your item is available at the Apple Store, we’ll send a Pickup Notification email with the Apple Store location. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status.

Text Notifications

In addition to email notifications, you can request updates by text message in checkout.

What to Expect

Once your order ships, or is available for pickup, we’ll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country and carrier. You may receive between 1-4 text messages per shipment on your order.

How to change text message preferences

You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & Pickup help page for more details.

Edit your order

Sign in to online Order Status (Opens in a new window) to view an item on your order. You may be able to edit the item if the status reads Order Placed or Order in Progress. Read Check Order Status above for more information on order status messages. If you placed an order as a guest, you’ll need to add it to your Apple ID to make changes online.

Edit Gift Message and/or Engraving

To edit or delete an Apple Gift Package message, select Edit gift messaging or engraving on the Your Account page of Order Status (Opens in a new window) .

Edit Shipping Address

If your order is in Order in Progress status, you may be able to edit your shipping address on the Your Orders page. Read the Check Order Status section above for more information on order status messages.To edit your default shipping address, select Change your default shipping or billing info on the Your Account page of online Order Status (Opens in a new window) . Updates will take effect for future orders.

Edit Email Address

If you didn’t receive an Order Acknowledgment, Pickup or Shipment Notification email, we may have an incorrect email address, or the emails are stuck in your spam or junk mail folder. You can update your email address on the Your Orders page of online Order Status (Opens in a new window) .

To edit the default email address on your account, sign in to online Order Status (Opens in a new window) and navigate to Account Settings. Edits to the default email address will only take effect for future orders.

If you need assistance with viewing or editing your order, please contact an Apple Store Customer Service at 1‑800‑MY‑APPLE.

Cancel Order

So long as your item is not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.To cancel an order or item, visit online Order Status (Opens in a new window) . On the Your Orders page, find the item you want to cancel and select Cancel items.

Once you’ve submitted your cancel request, the status message of the item will read Cancelled or Pickup Cancelled. If you cancelled an item that was shipping to a physical address, you will not be billed for your item. If you cancelled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancel request.

If you are unable to cancel your item online, you may be able to return your item. To see if your item is eligible for a return, refer to the Returns & Refunds help page or call Apple Store Customer Service at 1‑800‑MY‑APPLE.

View or Print Invoice

You can view and print invoices for your item(s) shortly after they have shipped.

To view or print your invoice, log in to online Order Status (Opens in a new window) and click the View Orders button. Click the Print Invoices link on the Your Orders page to get a printable image of your invoice(s). You can also print individual invoices for a particular shipment.

If you need assistance with viewing or printing your invoice, please contact an Apple Online Store representative .

More ways to shop: Find an Apple Store or other retailer near you. Or call 1‑800‑MY‑APPLE .

Copyright © 2021 Apple Inc. All rights reserved.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Canada Store for Education

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store for Education, in an Apple Retail Store, or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.) As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our lawyers will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use.

Eligibility

Those eligible to purchase from the Apple Store for Education Individuals include faculty, staff, students and parents as follows:

K12 — Any employee of a public or private K-12 institution in Canada is eligible, including homeschool teachers. In addition, school board members who are currently serving as elected or appointed members are eligible. PTA or PTO executives currently serving as elected or appointed officers are eligible.

Postsecondary Education — Faculty and staff of Postsecondary institutions in Canada; and students attending, or accepted into a Postsecondary institution in Canada are eligible to purchase. Purchases from the Apple Store for Education Individuals are not for institutional purchase or resale.

Postsecondary Education Parents — Parents purchasing on behalf of their child, who is a student currently attending or accepted into a public or private Postsecondary Education institution in Canada, are eligible to purchase.

Purchase Quantity

Those eligible to purchase from the Apple Store for Education will be allowed to purchase the following quantities of products per year. Not all products have special Education Pricing.

• Desktop: One (1) may be purchased per year
• Mac mini: One (1) may be purchased per year
• Notebook: One (1) may be purchased per year
• iPad: Two (2) may be purchased per year
• Accessories: Two (2) accessories with Education Pricing may be purchased per year

**The above purchases can be made either online or in an Apple Retail Store. Total product quantities remain the same regardless of where your purchase is made.

Returns

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For iPhone returns, you may return your undamaged iPhone with its included accessories within 15 days of purchase for a full refund. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

For any other product, simply return it with the original receipt and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to an Apple Retail Store for cash, cash equivalent, and cheque transactions over $750, Apple will mail a refund cheque to you within 10 business days. Please note the following:

• Products can be returned only in the country or region in which they were originally purchased.
• The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Gift Cards, and any Apple Developer Connection products.
• In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees.
• Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. It’s not legal… and it’s not nice.

For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by purchasing an iPhone, you expressly acknowledge that:

• A wireless service plan is required to activate all iPhone features.
• Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.
• Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order.

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday… okay, we made that last one up).

Prices shown are in Canadian dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Delivery page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

In-Store Pickup and Return

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please visit Shipping & Pickup for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government-issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we’re pretty good at figuring that out…

Canada Shipping Only

Products purchased online from Apple will only be shipped to addresses within Canada and are subject to Canadian, U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Apple products online from outside of Canada, please click here for international store information.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Express Checkout

The Payment & Pricing page describes the various methods you can use to pay for products at the Apple Store. The Apple Online Store also allows you to pay via Express Checkout. By activating and using Express Checkout, you agree to all of the terms set forth in this Sales Policy. Please note that if you use a public computer or otherwise share a computer with other users, you should turn off Express Checkout when you leave the computer. Or you may end up buying far more than you expected.

Gift Cards

Apple Gift Cards are issued and managed by Apple Canada Inc. and can be applied only to purchases from an Apple Retail Store in Canada. Gift Cards are not reloadable and may not be redeemed at the iTunes Store, the Apple Online Store, or the Apple Contact Center or at any Apple resellers, for cash (except as required by law), or for shipments outside the Canada. Apple is not responsible for any lost or stolen gift cards or use without your permission. Keep them close; they’re valuable and can be redeemed by whoever finds them.

Additional payment will be required if the purchase price of your new Apple product exceeds the value of the Gift Card. Seems obvious, but we wanted to be sure you knew. Gift Cards are also not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the Province of Ontario; however, you may have other rights which vary by jurisdiction. Residents of Quebec are governed by that province’s consumer protection legislation.

To check the available balance on a Gift Card, call 888-320-3301.

Audit Rights

Apple routinely audits the purchases of customers at the Apple Store for Education to insure that that all purchase conditions have been observed. Should we discover that you have not observed all of the conditions applicable to your purchase, you authorize Apple:

• If you placed your order by credit card, to charge to your credit card the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, in effect on the date that you placed your order; and
• If you paid by a means other than credit card, to (a) invoice you for the difference between the amount that you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, payable in fifteen days from the date of the invoice, and (b), should you fail to pay the invoice when due, institute legal action against you in a court of competent jurisdiction, with the prevailing party entitled to attorneys’ fees.
• Should Apple not offer to the general public the specific products that you purchased at the Apple Store for Education, your credit card will be charged or you will be invoiced the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the closest equivalent goods at the Apple Store, in effect on the date that you placed your order.

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