Unknown error occurred iphone restore

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages on your computer.

Try to update your device again

If your device disconnects during the update or restore, or if your computer couldn’t tell your device to restore, you might see one of these messages:

• The iPhone [device name] could not be restored. An unknown error occurred (9).
• The iPhone [device name] could not be restored. An unknown error occurred (4005).
• The iPhone [device name] could not be restored. An unknown error occurred (4013).
• The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

1. Make sure that your Mac has the latest version of macOS or the latest version of iTunes.
2. Force your device to restart:
   • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you’re not sure, see which buttons you need to press to restart your iPad.
   • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
   • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
   • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.
3. Connect your device to your computer using a USB cable. Locate your device on your computer.
4. When you see the option to update or restore, click Update — not Restore — to reinstall the software and keep your personal data.

If you still need help, try these steps

If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.

If you still see an error during the update:

1. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
2. Try to restore your device using another USB cable.
3. Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

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iOS update and restore errors

Learn how to solve iOS update and restore errors.

Try these steps first

1. On a Mac with macOS Catalina 10.15 or later, make sure your Mac is up to date. If you have a Mac with macOS Mojave 10.14 or earlier, or a PC, make sure you have the latest version of iTunes.
2. If your device couldn’t be restored and you get a message that «an unknown error occurred [error number],» use these steps.

If you still see the error, try the steps below.

Choose your error number or message

To learn what to do, choose your error:

Update the software on your Mac or PC

If you see error 10, your iOS device might have a newer version of iOS than is supported by your computer. You’ll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

1. Disconnect and then reconnect your iOS device to your computer. You might need to unlock your iOS device before it is recognized by your Mac.
2. When you see a message that says a software update is required to connect to your iOS device, click Install to download and install the software so your Mac can update or restore your iOS device.

If you continue to see error 10, or you don’t see a dialog asking you to update the software on your mac, contact Apple Support.

Make sure that your device can communicate with Apple servers

If you see error 1671, your computer is downloading necessary software. Wait for the download to finish, then try again.

If you see one of the errors below, your computer might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch:

• 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200
• «There was a problem downloading the software.»
• «The device isn’t eligible for the requested build.»

Here’s what to check:

If you see error 4037, your computer is unable to update your device because it’s passcode locked and the device wasn’t unlocked for the update or restore. Unlock your device and try again. Learn what to do if you forgot your passcode.

If you still see an error, contact Apple Support.

Cellular Update Failed or Apple Pay Not Available alert

If you see either «Cellular Update Failed» or «Apple Pay requires an Update on this iPhone» alert after an update, learn what to do.

Check your security software

• If you see error 9, use these steps.
• If you see errors 2, 4, 6, or 1611, check your third-party security software. Then check your USB connection.
• If you still see an error, contact Apple Support.

Check your USB connections

If you see error 4005, 4013, or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

• 13, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
• 2000, 2001, 2002, 2005, 2006, 2009
• An error that includes «invalid response»

Here’s what to check. Try again after each step:

1. Use the USB cable that came with your device. If you don’t have it, try a different Apple USB cable.
2. Switch to a different USB port on your computer. Don’t plug into your keyboard.
3. Switch to a USB port on a different computer.
4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

• 1, 3, 11, 12, 13, 16
• 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
• 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here’s what to check. Try again after each step:

1. If iTunes is already open, quit and reopen it.
2. Check your third-party security software.
3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
4. Check for outdated or modified software.

If you still see the error, contact Apple Support.

Check for outdated or modified software

If you see error 1015 or a message that «the required resource can’t be found,» your device might have unauthorized software modifications (jailbreaking). Or you might be trying to install an earlier version of iOS (downgrading).

To restore your device to the latest version of software, use recovery mode on your iPhone or recovery mode on your iPad.

If you still see an error, contact Apple Support.

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[Solved] How to Fix Unknown Error in Restoring iPhone

«Q: Unknown error in restoring iPhone
I am unable to turn on my iPhone or restore it due to unknown error. Any ideas on how to fix this?»
— Tesh74

Since Apple Company issued iOS 12 on WWDC, lots of users may have a try by updating their iOS device to iOS 12 beta. However, when they try to downgrade by restoring iPhone/iPad/iPod touch, iPhone unknown error 9/14/4013 may occur. What can we do to fix this iPhone unknown error when restoring? Let’s check out in the following content.

Fix Unknown Error by Reinstalling iTunes

For the first choice, we may try to check iTunes. If the files of iTunes are corrupted or the version of iTunes is too low, the iOS device restoring process may go wrong and the unknown error may occur in a high rate. Thus we suggest you to download the latest iTunes from the official website and reinstall it.

Use UltFone iOS System Repair (ReiBoot) to Solve Unknow Error on iPhone

After excluded the possibility of iTunes error, if this unknown error still exist, you may try to exam your iPhone.Generally, we will turn iPhone into DFU mode and restore it. But here we recommend you the easiest way to fix this restore unknown error in one-click with UltFone iOS System Repair (ReiBoot), which can fix various boot issues.

Download and install this software on your Windows/Mac, launch it and connect your iPhone 7/7 Plus/SE/6s/6/5s/5 with it via USB cable.

Click «Enter Recovery Mode» and your iPhone will show you iTunes and USB icons on the screen, then «Exit Recovery Mode» will be highlight, click it and your iPhone will reboot in seconds.

This process can deeply restart your iPhone/iPad/iPod touch, and can help to fix various boot issues which may influence the restoring process. After this enter/exit operation, you then may connect your iPhone with iTunes again to restore.

Whereas, if your iOS device’s operation system broken, you will need to it repaired. Just select the third function of UltFone iOS System Repair (ReiBoot) «Fix All iOS Stuck», this process will repair your iOS operating system without any data loss.

UltFone iOS System Repair (ReiBoot) will automatically detect the status of your iPhone, if your iOS device works well, you will see the interface below. If it performs abnormally, you can also get it repaired by following the steps UltFone iOS System Repair (ReiBoot) give to you.

Check Windows/Mac to Settle Unknow Error

Besides iTunes and your iPhone, the problem could also exist in your Windows/Mac, you can have a try by pull out all the USB device, like keyboard and mouse, then restart your computer and try again to restore your iPhone/iPad/iPod touch.

Change A Computer to Restore iPhone

For the last situation, your computer may also has something wrong, if you cannot normally get your iPhone restored but still meet unknown error in restoring iPhone. We suggest you try again on another available computer.

That’s all about how to fix iPhone unknown error (-50), (—1), (-54), etc. You can follow the order to repair. If you have any other suggestions or problems, don’t hesitate to come to us.

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[Solved] How to Fix Unknown Error in Restoring iPhone

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iPhone Could Not Be Restored, An Unknown Error Occurred – How to Fix

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Home > iPhone Issues > iPhone Could Not Be Restored, An Unknown Error Occurred – How to Fix

May 11, 2017 (Updated: July 30, 2021)

8754 views , 7 min read

“I woke up to find my iPhone constantly rebooting itself. But when I tried to put it in recovery mode and restore it, I get a message saying “iPhone could not be restored. An unknown error occurred (4010).” My iPhone is running iOS 15 beta 2. Can anyone help me fix this?”

When people meet with the iPhone issues like boot loop, restoring iPhone via iTunes can be one of the effective solutions. However, many people also complain that their iPhone can not be restored due to an unknown error. Thus, this article shares some effective ways to work around this problem. Please kindly note that all the methods below are appplicable on iPad and other restore errors, and you can try them accroding to your need.

The Causes for “iPhone Could Not be Restored» Error

“The iPhone could not be restored. An unknown error occurred.” issue is common when updating or restoring an iPhone on iTunes. Here several most common causes are showed:

1. Unauthorized modification of iOS: It will lead to security vulnerabilities, instabilities, and other issues that may cause the restoring failure.
2. Failed jailbreak: As Apple practices strict restriction on jailbreak now, more and more jailbroke iPhones encounter various problems including «iPhone could not be restored» error.
3. iTunes errors: This can be the major cause of “iPhone could not be restored” error, and it is usually caused by the outdated version of iTunes.
4. Other reasons: Fake iPhone USB, malfunctioning Windows software drivers, wrong settings, etc.

1. Update iTunes to Make Sure Your Device and Apple Server Can Communicate

It is likely that error 4010 occurs because iTunes is unable to communicate with Apple servers to download the necessary software. In this case, you may see a message that says “This device isn’t eligible for the requested build.” Generally, all you have to do is downloading the latest version of iTunes, or update your Mac to the latest macOS version, and then try restoring the device again.

Launch iTunes and click Help on the top-left pane, then choose Check for Updates in the drop-down menu.

Go to App Store and check whether there are any updates for iTunes.

• If you are Windows users and find no Check for Updates option after clicking Help, it means your iTunes is downloaded from Microsoft Store, and the Store will automatically update it for you.

2. Check Your Security Software to Fix iTunes Error 4010

The security (anti-virus) software that you have installed on your system can prevent iTunes or your Mac from effectively communicating with Apple servers. As a result, you might meet with numerous errors when you try to restore the device via iTunes/Finder. In this case, you need to temporarily disable the security software and then try again.

3. Check Your USB and Internet Connection to Solve Restoring Error 4010

Sometimes the error 4010 may be a result of faulty USB/Internet connection. To solve the issue, you should check whether your device is stably connected to the WiFi. Also, you need to use the USB cable that came with the device. If you don’t have it, try a different Apple cable. You can switch to a different USB port or a different computer as well.

4. Force Restart Your iPhone and Computer

Force restarting iPhone is the general way to fix the iOS issues and it works in some cases. And you can watch this video to perform a force restart on different iPhone models.

After the iPhone reboots, you can shut down your computer and then try restoring again.

5. Use A Third-Party Tool to Bypass the iPhone Error 4010

If none of the above solutions work and the iPhone error 4010 still exists, the issue is very likely caused by software glitches. In this case, a third-party tool like iMyFone Fixppo can help you out. This iOS repair tool is designed to detect and fix any iOS/iPadOS/tvOS related issues. Some of its outstanding features are as followed.

iMyFone Fixppo (iOS 15 beta 3/2/1 Supported)

• It can fix all iOS issues including iPhone error 4010, boot loop, iPhone stuck in recovery or DFU mode and other common issues without data loss.
• It is very simple to use and the whole repairing process only takes a few minutes and a few uncomplicated steps.
• It’s compatible with all devices and iOS versions including the newest iPhone 12 and iOS 15 beta 3/2/1.

Now you can follow the steps below to try Fixppo.

Begin by downloading and installing the program to your computer and then follow these very simple steps to fix the device.

Step 1: Launch the program on your computer and then click “Standard Mode” to begin.

You will be requested to connect the device to the computer and put your device into DFU mode or Recovery mode.

Step 2: You need to install the latest firmware on the device before it can be fixed. The program has already queued up the suitable firmware. Simply click “Download”

Step 3: Wait for the firmware to be downloaded. The program will immediately begin fixing the device after you click «Start to Fix». A few minutes later, your device will get back to normal.

If the Standard Mode did not fix the problem, you may need to try the Advanced Mode. The steps are similar. Please kindly note the Advanced Mode will erase all the data on your device.

6. Check Your Hardware

It is also very likely that the problem is hardware related. There could be damaged components on both your device or computer causing the issue. Check the device, the computer and even the cable you are using. You might also need to try a different computer if you are sure your device isn’t damaged.

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