Upgrading to the iphone

Update your iPhone, iPad, or iPod touch

Learn how to update your iPhone, iPad, or iPod touch to the latest version of iOS or iPadOS.

You can update your iPhone, iPad, or iPod touch to the latest version of iOS or iPadOS wirelessly.

If you’re using iOS or iPadOS 14.5 or later, you might now see the option to choose between two software update versions. This option allows you to choose between updating to the latest version of iOS or iPadOS 15 as soon as it’s released, or continuing on iOS or iPadOS 14 while still getting important security updates for a period of time.

If you can’t see the update on your device, you can update manually using your computer. Learn how to update your device manually if you’re using a Mac with macOS Catalina or later, or if you’re using a Mac with macOS Mojave or earlier or a Windows PC.

Before you update

Back up your device using iCloud or your computer.

Update your iPhone, iPad, or iPod touch wirelessly

If a message says that an update is available, tap Install Now to update now. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your device into power at night, and your device will update automatically overnight.

You can also follow these steps:

1. Plug your device into power and connect to the internet with Wi-Fi.
2. Go to Settings > General, then tap Software Update.
3. If you see two software update options available, choose the one that you want to install.
   
4. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don’t know your passcode, learn what to do.

You might see that your device is up to date on its current version, and there’s an update available. For example, even if your device is up to date on the latest version of iOS 14, there might be an option to update to iOS 15.

If you see an alert when updating wirelessly

Some software updates aren’t available wirelessly. VPN or proxy connections might prevent your device from contacting the update servers.

If you need more space when updating wirelessly

If a message asks to temporarily remove apps because the software needs more space for the update, tap Continue to allow apps to be removed. After installation is complete, those apps are automatically reinstalled. If you tap Cancel instead, you can delete content manually from your device to add more space.

Customize automatic updates

Your device can update automatically overnight while it’s charging. Here’s how to turn on automatic updates:

1. Go to Settings > General > Software Update.
2. Tap Automatic Updates, then turn on Download iOS Updates.
3. Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPadOS. Some updates might need to be installed manually.
   

Upgrading to the latest version of iOS or iPadOS software provides the latest features, security updates, and bug fixes. Not all features are available on all devices or in all regions. Battery and system performance may be influenced by many factors including network conditions and individual use; actual results may vary.

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What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

Use these steps to transfer information to your new device, then remove your personal information from your old device.

Before you sell, give away, or trade in your device, you should first transfer information to your new device, then remove your personal information from your old device.

You shouldn’t manually delete your contacts, calendars, reminders, documents, photos, or any other iCloud information while you’re signed in to iCloud with your Apple ID. This would delete your content from the iCloud servers and any of your devices signed in to iCloud.

If you still have your iPhone, iPad, or iPod touch

Follow these steps to transfer information to your new device, then remove your personal information from your old device.

Transfer information to your new device

If you have a new iPhone, iPad, or iPod touch, you can use Quick Start to automatically transfer information from your old device to your new device if you’re using iOS 11 or later. Use iCloud, iTunes, or the Finder to transfer information to your new device if you’re using iOS 10 or earlier.

If your phone number will change with your new device, add additional trusted phone numbers to your account to ensure you don’t lose access. If you no longer have access to your old phone number, you can generate a two-factor authentication code on your old device if needed.

Remove your personal information from your old device

1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
2. Back up your device.
3. Sign out of iCloud and the iTunes & App Store.
   • If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
   • If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
7. Contact your carrier for help transferring service to a new owner. If you aren’t using a SIM card with your device, you can contact them to get help transferring service to the new owner.
8. Remove your old device from your list of trusted devices.

When you erase your iPhone, iPad, or iPod touch, Find My [device] and Activation Lock are turned off.

If you no longer have your iPhone, iPad, or iPod touch

If the steps above weren’t completed and you no longer have your device, use these steps:

1. Ask the new owner to erase all content and settings using the above steps.
2. If you’re using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can’t follow either of the above steps, change your Apple ID password. This won’t remove personal information that’s stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you’re switching to a non-Apple phone, deregister iMessage.
5. If you’re using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.

If you’re trading in an Android device to Apple

Before you send in an Android device to Apple as a trade-in, be sure to do the following:

• Back up your data.
• Erase the device.
• Remove any SIM cards, memory cards, cases, and screen protectors.

Contact your device’s manufacturer if you need help.

Learn more

• Make a backup of your iPhone, iPad, or iPod touch or restore from a backup.
• Remove all of your cards from Apple Pay.
• Get help if your iPhone, iPad, or iPod touch is lost or stolen.
• Learn about Activation Lock.
• No matter the model or condition, we can turn your device into something good for you and good for the planet. Learn how to trade in or recycle your iPhone, iPad, or iPod touch with Apple Trade In.

When you tap Erase All Content and Settings, it completely erases your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services. Your content won’t be deleted from iCloud when you erase your device.

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Upgrading to the iphone

Yes, you can use Apple Card as your monthly payment method. You’ll get 3% Daily Cash back each time you make a payment.⁴
Learn more

How do I find my Apple Card number?

Open the Wallet app on your iPhone and tap Apple Card. Then tap the more button in the top-right corner and choose Card Information. You can then verify your identity using Face ID, Touch ID, or your iPhone passcode.

What information is needed to apply for a loan with the iPhone Upgrade Program?

If you’re joining the iPhone Upgrade Program for the first time, you’ll be asked to provide your date of birth, Social Security number, and annual income for a credit check. You’ll also need a valid U.S. credit or debit card. Prepaid cards are not accepted at this time. Click here for full terms and conditions.

If you’re a current member of the iPhone Upgrade Program and enter the Social Security number you used when you first joined the program, your application will be conveniently autofilled with the information that’s already on file with Citizens One. Citizens One reserves the right to perform a credit inquiry as needed to determine loan eligibility. Depending on your account performance and transactional history in the iPhone Upgrade Program, Citizens One may approve your new loan application without your credit being impacted.

What happens to my new loan if I choose to pick up my new iPhone at an Apple Store but then fail to pick it up?

If you do not pick up your iPhone within 14 days after the scheduled pickup date, it will be returned to store inventory. Your new loan will be cancelled, and any charges applied to your credit or debit card will be refunded. The monthly payments associated with your current iPhone will continue. Any credit inquiry used to determine loan eligibility during preapproval will remain.

If I choose to upgrade to iPhone 13 or iPhone 13 Pro, what happens to my iPhone Upgrade Program eligibility next year?

You will still be eligible to upgrade next year. However, your new upgrade eligibility date will be determined by the start date of your new iPhone Upgrade Program loan. Please note that you are eligible to upgrade after six months in the program, as long as you have made the equivalent of at least 12 payments.

I just bought a new iPhone. Can I exchange it for the new iPhone 13 or iPhone 13 Pro?

If you purchased your iPhone within the last 14 days, you can return it by calling 1‑800‑MY‑APPLE or by visiting an Apple Store.

When I upgrade to a new iPhone with the iPhone Upgrade Program, what happens to my existing AppleCare+ coverage?

When you complete the iPhone Upgrade Program trade-in process, we’ll cancel the associated AppleCare+ coverage. Your new AppleCare+ or AppleCare+ with Theft and Loss coverage will be registered to your new iPhone on the day you purchase your device.

What if I want to leave the iPhone Upgrade Program?

If you want to upgrade but do not want to stay in the iPhone Upgrade Program, you should not complete the preapproval process.

If I paid off my previous loan, am I still part of the iPhone Upgrade Program?

After 24 payments, the iPhone is yours, and your iPhone Upgrade Program contract is complete. You can rejoin the iPhone Upgrade Program online or at an Apple Store.

What do my monthly payments cover?

Your monthly payments cover the full cost of iPhone, as well as AppleCare+ coverage.

Why do I need to make a payment to be eligible for an upgrade?

In order to upgrade, you need to make or have made the equivalent of at least 12 payments. You can pay any remaining balance needed to meet your 12 payments at the time of upgrade.

Do I still need to make payments for my current iPhone while I wait for my new iPhone to ship?

Yes. Once it ships, we’ll pause the payments on your current loan, and the payments for your new iPhone will begin. After we receive your old device and determine that it’s in good working condition, we’ll close out the associated loan.

I agreed to make a payment to upgrade my iPhone early. Why am I still being billed monthly?

You’ll continue to be charged monthly for your existing loan until your new iPhone has shipped or you pick it up in a store. At that time, your new loan will begin, and the early upgrade payment you made for your original loan will be reassessed. Any amount you paid in excess will be refunded to you.

Can someone else upgrade my iPhone?

Yes. The person who upgrades your iPhone will be responsible for starting a new iPhone Upgrade Program loan agreement.

Can I trade in my current iPhone with Apple Trade In?

Yes. If you satisfied your current iPhone Upgrade Program loan, you own the iPhone outright. But if there is a remaining balance due, you are responsible for paying the balance of the loan to Citizens Bank.

My current iPhone is damaged. Can I still upgrade to a new iPhone?

Yes. If you upgrade online, you may be charged an incident fee after your iPhone is received and assessed for damage. If you upgrade at an Apple Store, you may be charged an incident fee at that time. For more information on fees associated with your AppleCare+ coverage, visit here.

What is Citizens One?

Citizens One is the official financing partner for the iPhone Upgrade Program. Monthly charges from Citizens One will appear on your card statement per the terms of your installment loan. You will also receive communications from Citizens One about your loan. Citizens One is a brand name of Citizens Bank, N.A.

1. Program available for iPhone 13 mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max. Available to qualified customers with a credit check and eligible U.S. credit or debit card. Requires a 24-month installment loan with a 0% APR from Citizens Bank, N.A. (subject to any interest, fees, or other costs payable to the card issuer), purchase of AppleCare+ for iPhone, and iPhone activation with one of these national carriers: AT&T, Sprint, Verizon, or T-Mobile. Sales tax and any applicable fees due at time of purchase. Full terms apply.
2. Availability may be limited and will be determined on a first-come, first-served basis.
3. You are not required to purchase AppleCare+ with Theft and Loss to participate in the iPhone Upgrade Program. If you select it, the full cost of the plan will be spread out over 24 monthly payments. AppleCare+ with Theft and Loss requires you to have the Find My iPhone feature enabled on your device at the time it is lost or stolen. AppleCare+ with Theft and Loss provides up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee of $29 for screen damage and back glass, $99 for any other damage, or a deductible of $149 for theft or loss. The back glass damage service fee is only available for iPhone 12 and iPhone 13 models.
4. Daily Cash is earned when each monthly payment is made.

To access and use all the features of Apple Card, you must add Apple Card to Wallet on an iPhone or iPad with the latest version of iOS or iPadOS. Update to the latest version by going to Settings > General > Software Update. Tap Download and Install.

Available for qualifying applicants in the United States.

Apple Card is issued by Goldman Sachs Bank USA, Salt Lake City Branch.

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